Scottie Dog
2nd Jan 2004, 21:45
Anu help on this subject would be gratefully appreciated - as Computer Associates are basically useless in answering any specific questions.
Situation is as follows (if I remember correctly, as this is on behalf of my father who is 200 miles away and uses a different system to myself):
1/ Operating programme is Windows XP
2/ Internet provider is Freeserve.
The problem:
When running Computer Associate EZ Antivirus in Realtime Mode (how else should you be running it!) it prevents Internet Access. When you try to do a dialup, you can hear the Freeserve host answer, but then access is denied.
The attempts at to resolve the problem have been (as suggested by Computer Associates):
1/ To set ALG to manual - yes, already done.
No firewall is being run - so, as far as I can tell, ALG should not really have been a problem.
When my father used the previous version of the Antivirus, I honestly cann't recall it's name, he had no problems.
Any help that anyone can give - please bear in mind that I am not overly computer literate, and my father at 87 is even less so! - would be very much appreciated.
Cheers
Scottie Dog
ps - Happy New Year to everyone.
Situation is as follows (if I remember correctly, as this is on behalf of my father who is 200 miles away and uses a different system to myself):
1/ Operating programme is Windows XP
2/ Internet provider is Freeserve.
The problem:
When running Computer Associate EZ Antivirus in Realtime Mode (how else should you be running it!) it prevents Internet Access. When you try to do a dialup, you can hear the Freeserve host answer, but then access is denied.
The attempts at to resolve the problem have been (as suggested by Computer Associates):
1/ To set ALG to manual - yes, already done.
No firewall is being run - so, as far as I can tell, ALG should not really have been a problem.
When my father used the previous version of the Antivirus, I honestly cann't recall it's name, he had no problems.
Any help that anyone can give - please bear in mind that I am not overly computer literate, and my father at 87 is even less so! - would be very much appreciated.
Cheers
Scottie Dog
ps - Happy New Year to everyone.