Ozgrade3
13th Nov 2003, 21:34
Last week, my girlfriends Grandmother who had been in a Sydney hospital for cancer surgery flew back to Mudgee with Airlink. Her family asked me to pass on their sincere thanks for the effort of everyone at Airlink who made her trip as comfortable as possible.
From the booking staff who held her reservation even though she didn know when she'd be relased from Hospital. They took care of all the details so she didnt need to go to checkin,they had everything waiting for her at the gate, to the pilot who carried her bags personally. Special mention goes to the Airlink Manager from Dubbo I think it was, who kept her family informed with her whereabouts and followed up with a phone call to see that she had arrived home safely.
Even the taxi driver who delivered her to the terminal in Sydney offered t carry her bags through security to the gate...at the risk of being booked by the Wilsons Parking Gestapo.
Well done to all concerened, Grandma and family is most greatfull for the assistance and service she recieved and will most definitely be flying with Airlink again and recomending them to her friends.
On a less hapy note, the attitude and conduct of the kerbside Attendants is a discrace. Despite obviously assisting a frail and elderly passenger, the taxi driver was told to move on and the lady could walk by herself, which she quite obviously couldnt. The taxi driver said he will do so, but you can help her instead, "thats not my job" was the reply.
From the booking staff who held her reservation even though she didn know when she'd be relased from Hospital. They took care of all the details so she didnt need to go to checkin,they had everything waiting for her at the gate, to the pilot who carried her bags personally. Special mention goes to the Airlink Manager from Dubbo I think it was, who kept her family informed with her whereabouts and followed up with a phone call to see that she had arrived home safely.
Even the taxi driver who delivered her to the terminal in Sydney offered t carry her bags through security to the gate...at the risk of being booked by the Wilsons Parking Gestapo.
Well done to all concerened, Grandma and family is most greatfull for the assistance and service she recieved and will most definitely be flying with Airlink again and recomending them to her friends.
On a less hapy note, the attitude and conduct of the kerbside Attendants is a discrace. Despite obviously assisting a frail and elderly passenger, the taxi driver was told to move on and the lady could walk by herself, which she quite obviously couldnt. The taxi driver said he will do so, but you can help her instead, "thats not my job" was the reply.