BSoD on W98 shutdown

[Timothy]

I have to diagnose a problem this evening, and want to be in and out as quickly as possible, so could some kind soul make some suggestions as the the quickest way of diagnosing?

PC is a standard middle aged Pentium (let's guess 450MHz), runing W98, HP printer, Agfa Scanner, flat screen, ADSL (via frog). Runs NAV, ZA, possibly SpyBot. Used for IE, OE, Word, Access and Excel. No games.

The symptom is that it works absolutely fine until it shuts down, when it produces a blue screen of death. (I have tried the "so what?" approach, but that doesn't wash!)

Any suggestions?

TIA

W

[ORAC]

Problems shutting down Win98 (http://support.microsoft.com:80/support/kb/articles/q238/0/96.asp&NoWebContent=1&NoWebContent=1)

[fobotcso]

Hope it turns out to be Second Edition. The original was full of such problems, hence the SE....

[Timothy]

ORAC

Thank you, looks ideal at first sight :)

W

[Naples Air Center, Inc.]

WCollins,

Are you running a Soundblaster Sound Card? SB Drivers known to cause that very problem too.

Try downloading the latest drivers for your Motherboard, Video Card and all your PCI cards.

Take Care,

Richard

P.S. If you do have Soundblaster, you can disable Legacy Support for it in the Device Manager and that will shave about 30 seconds off your boot time as well as help with the shutdown too.