swh
28th Sep 2003, 08:45
Saw this article on the net that suggests that QF hosts its online booking systehm in Germany, and suggests the further gergraphic distance may be a reason for lower performance, does anyone know if this is still the case ?
from http://www.globenettravel.com.au/virgin_blue1.asp
ACNielsen PRESS RELEASE...
Sydney, September 2, 2002: 'Flight availability' searches for customers to Virgin Blue.com.au have proved almost twice as fast and four times more reliable as the equivalent searches on qantas.com.au, according to findings from a test recently conducted by ACNielsen.consult.
Using their premier website performance monitoring service, dMeasure, ACNielsen.consult automatically processed a search for a return flight from Melbourne to Sydney on Christmas eve (returning on Jan 01 03) on both Virgin Blue and Qantas (See Chart 1) over 2000 times from multiple locations and networks around Australia.
"When tested from the consumer perspective, Virgin Blue's online service was able to process a search for available flights in almost half the time it took to perform the same process through Qantas, and with much fewer failures", said Alex Duke, analyst, ACNielsen.consult.
A key difference between the two airlines' online service identified by dMeasure was the routing between consumers and the airlines' web services.
Consumers searching for a flight through Virgin Blue.com.au had their request processed in Australia, while on Qantas the same search was processed in Germany. The additional 21,900 kilometers of travel for the data packets resulted in a slower response time and an increased rate of packet loss 15% compared with 5% for Virgin Blue.
"The impact of this on end users searching for an Australian domestic fare on qantas.com.au is a longer time to wait for results to come back to their browser and a higher possibility of no results coming back at all.
"From our tests over the last 7 days (from 26th August 2002) the Qantas search was unavailable for 65.52 minutes compared with 15.12 minutes for Virgin and took on average 37% longer," added Duke.
"We recognise there are fundamental differences between the Qantas/ Amadeus service and Virgin/Open Skies service, but the difference in customer experience for what is the largest online retail category in Australia, remains very relevant" said Ramin Marzbani, ceo ACNielsen.
Copyright ©2002. ACNielsen
from http://www.globenettravel.com.au/virgin_blue1.asp
ACNielsen PRESS RELEASE...
Sydney, September 2, 2002: 'Flight availability' searches for customers to Virgin Blue.com.au have proved almost twice as fast and four times more reliable as the equivalent searches on qantas.com.au, according to findings from a test recently conducted by ACNielsen.consult.
Using their premier website performance monitoring service, dMeasure, ACNielsen.consult automatically processed a search for a return flight from Melbourne to Sydney on Christmas eve (returning on Jan 01 03) on both Virgin Blue and Qantas (See Chart 1) over 2000 times from multiple locations and networks around Australia.
"When tested from the consumer perspective, Virgin Blue's online service was able to process a search for available flights in almost half the time it took to perform the same process through Qantas, and with much fewer failures", said Alex Duke, analyst, ACNielsen.consult.
A key difference between the two airlines' online service identified by dMeasure was the routing between consumers and the airlines' web services.
Consumers searching for a flight through Virgin Blue.com.au had their request processed in Australia, while on Qantas the same search was processed in Germany. The additional 21,900 kilometers of travel for the data packets resulted in a slower response time and an increased rate of packet loss 15% compared with 5% for Virgin Blue.
"The impact of this on end users searching for an Australian domestic fare on qantas.com.au is a longer time to wait for results to come back to their browser and a higher possibility of no results coming back at all.
"From our tests over the last 7 days (from 26th August 2002) the Qantas search was unavailable for 65.52 minutes compared with 15.12 minutes for Virgin and took on average 37% longer," added Duke.
"We recognise there are fundamental differences between the Qantas/ Amadeus service and Virgin/Open Skies service, but the difference in customer experience for what is the largest online retail category in Australia, remains very relevant" said Ramin Marzbani, ceo ACNielsen.
Copyright ©2002. ACNielsen