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-   -   BA @ Edinburgh shambles this evening. (https://www.pprune.org/airlines-airports-routes/635992-ba-edinburgh-shambles-evening.html)

8029848s 14th Oct 2020 06:21


Originally Posted by willy wombat (Post 10901759)
Shame on you airline people posting above telling pax it’s not the airline’s fault, blame the handling agent. Who appoints and (hopefully) monitors the handling agent? That would be the airline. Average passenger doesn’t draw a distinction between the airline and the handling agent and airlines by and large understand that. I used to travel a lot through EDI, but haven’t since March and the place used to be a shambles because it was too busy. Now it sounds like a shambles because it’s too quiet.

Both the public, airlines, and all other stakeholders (including governments) are to blame for the state of the industry to a degree. The public want to fly all over the world for a euro, and to remain competitive, and profitable, all airlines outsource anything not attached to the aircraft (and things that are in some cases). The industry is not liberalised and in some cases such as the US completely protected from market forces and competition. The other end of the scale is counties like Italy that prop up a 'zombie' airline that simply should not be allowed to operate.

You pay for what you get 'Willy"....I imagine the cost of your ticket was similar to the cost of filling a car tank with petrol, and how far would that get you?......look in the mirror before criticising "airline people' per se.

irishlad06 15th Oct 2020 01:08


Originally Posted by david120 (Post 10903862)
6 pages! have not read all so I may be wrong - has anybody mentioned the necessity for TWO sets of steps to ensure optimum social distancing. I recently flew LGW-INV-LGW with LCC and found the cabin s-d procedures to be not fit for purpose - full loads each sector. I won't go into details but in these times two sets of steps should be mandatory, together with other COVID rules including maximum loading (middle seat free?) plus cabin rules which are currently guidance only in UK. A reasonable additional ticket cost should be accepted while train fares are typically double the average flight cost for domestic and European destinations.

As a former airline employee for several decades I flew frequently - both on and off duty. Since retirement my wife and I would normally fly several times a year for leisure, however following this experience we will not be flying again anytime soon.

Airlines need to accept that this 'new normal' is for many reasons indefinite. If they wish to keep customers they should be striving to keep them feeling safe from infection, otherwise, like us, they will find other ways to travel or stay at home.

1.1BILLION people have flown on a flight since March 2020 - a total of 41 people have or are suspected of catching COVID from flying.

41 people out of 1.1billion.

DaveReidUK 15th Oct 2020 06:46


Originally Posted by irishlad06 (Post 10904717)
1.1BILLION people have flown on a flight since March 2020 - a total of 41 people have or are suspected of catching COVID from flying.

41 people out of 1.1billion.

While you - or rather IATA's modelling - may well be in the right ballpark, the actual figure is demonstrably unprovable, unless you are suggesting that every one of those 1.1 billion people was tested a week or so after flying, which sounds a tad unlikely.

What IATA actually said was "there is no way to establish an exact tally of possible flight-associated cases".

God_of_Fire 15th Oct 2020 09:42

EDI gorundhandling is some of the worst in my experience and is staffed by officious and unhelpful jobsworth's. It can't be a Scottish thing because Inverness and Prestwick and Glasgow are all efficient and friendly. It's been like this for decades and I often wonder why.

RealFish 15th Oct 2020 17:04


Originally Posted by God_of_Fire (Post 10904940)
EDI gorundhandling is some of the worst in my experience and is staffed by officious and unhelpful jobsworth's. It can't be a Scottish thing because Inverness and Prestwick and Glasgow are all efficient and friendly. It's been like this for decades and I often wonder why.

I can't speak for Prestwick or Inverness, but I wonder if the answer lies in that clever 1980's ad campaign: 'GlasgowSmiles better'

ve3id 16th Oct 2020 12:21


Originally Posted by olster (Post 10901499)
Ahead of schedule currently routing direct to the final approach crowed the captain of the inbound flight to Edinburgh this evening. More verbiage about how early we were as we arrived on stand. 55 minutes later we were finally released and we listened to a litany of excuses. Apparently due to I kid you not, covid of course, there was only one set of steps @ Edinburgh and these were nowhere to be found. The lad behind me mildly enquired and complained to the senior cabin crew and was barked at in return ‘to not take his frustration out on the staff’. Very precious and unjustified. Having enjoyed a packet of crisps and a bottle of water as our in flight ‘refreshment’ I can only say that the former national carrier is a national embarrassment. Yes I know times are tough but really.

What do you expect from Angloflot? The time I flew with them and the stew looked down her nose at me when I asked for cream for my coffee was the last time I ever flew with them! OK, it wasn't their fault, but there is no need for them to be rude.

old,not bold 16th Oct 2020 15:20


Originally Posted by irishlad06 (Post 10904717)
a total of 41 people have or are suspected of catching COVID from flying..

That sounds very like one of those statistics where you say "they cannot possibly know that," and it turns out to be an estimate based on spurious grounds, aka "complete guess". This applied to most of the data presented as solid facts by Chris Whitty (for UK readers only) a few evening ago, but at least the word "Estimate" was clearly visible on the charts, even though Dr Whitty failed to point that out.

DCS99 20th Oct 2020 10:24

Frustrations
 

Originally Posted by AirUK (Post 10903267)
Due to the crisis you mention, many air crew have been sat on their behinds for the past 7 months... PPRuNe provides the vent we would usually reserve for cruise chatter! You did just find time out of your crisis-ridden day to trawl through the 5 pages yourself, did you not?! ;)

We in the business for 000s of years combined are all just venting our frustrations.
Everyone has a limit.
50% Salary reductions in the Middle East
Kurtzarbeit in Germany
New contracts in Europe
Mass redundancies everywhere.

Better we all vent about airstairs, slots, taxi times and crisp flavours than do something stupid.
I know of suicides since this crisis started.
Better to complain about the crisps...

olster 20th Oct 2020 12:56

Cheers DCS99, I agree. For those above you are not the arbiter of what goes into pprune. Secondly particularly cabin crew(e) you obviously do not do irony as your little bitchy comments every couple of pages extended the thread even longer. Hilarious. I am well aware of the current crisis affecting aviation which saddens me greatly. However that does not absolve BA from providing a normal service. This does not include Bollinger but it does include the steps to get off. Just for balance I took the same flight a week later and it was all seamless apart from the stale crisps.

SunnyUpHere 22nd Oct 2020 15:05

My own experience of EDI through the years was mostly sub-standard, so I doubt Covid-related issues have made much difference. On a few occasions in a busy security hall I have seen the change happen where bags suddenly flow easily through the scanner with no diversion to the "bag check" line which has backed up. It's understandable I suppose. Many passengers have two or even three trays - and get shouted at to take them all to the single tray area to refill their bags. Even LHR does this better.

Unable to board because the corridor is closed to allow arrivals from another gate ambling past was common enough - no big deal except for the subsequent missed TO slot / late LHR arrival / missed connection etc.

Arriving at EDI early, waiting for a gate/jetty/steps - not unusual. Deplaning onto a bus to be driven all the way back across the airport, stopping (it seems) every few yards for various traffic, to arrive at the newest/latest entry point - which then requires an amazingly long walk back to the arrivals hall. Hopefully you have no luggage to wait for - that can be a legendary period in which time seems to stand still.

Not all is bad - immigration has improved considerably. After the absolute shambles of the first and second versions of passport reading machines, they now work well and quickly.

To be fair, EDI is primarily a shopping mall with some nice eateries, and the world's most expensive car park. Sometimes they remember there is a runway attached....

Unless EDI is essential, personally I would take the train to MAN which is a better experience by some distance. NCL is good, but of course much smaller.

tictack67 22nd Oct 2020 15:54


Originally Posted by SunnyUpHere (Post 10909647)
My own experience of EDI through the years was mostly sub-standard, so I doubt Covid-related issues have made much difference. On a few occasions in a busy security hall I have seen the change happen where bags suddenly flow easily through the scanner with no diversion to the "bag check" line which has backed up. It's understandable I suppose. Many passengers have two or even three trays - and get shouted at to take them all to the single tray area to refill their bags. Even LHR does this better.

Unable to board because the corridor is closed to allow arrivals from another gate ambling past was common enough - no big deal except for the subsequent missed TO slot / late LHR arrival / missed connection etc.

Arriving at EDI early, waiting for a gate/jetty/steps - not unusual. Deplaning onto a bus to be driven all the way back across the airport, stopping (it seems) every few yards for various traffic, to arrive at the newest/latest entry point - which then requires an amazingly long walk back to the arrivals hall. Hopefully you have no luggage to wait for - that can be a legendary period in which time seems to stand still.

Not all is bad - immigration has improved considerably. After the absolute shambles of the first and second versions of passport reading machines, they now work well and quickly.

To be fair, EDI is primarily a shopping mall with some nice eateries, and the world's most expensive car park. Sometimes they remember there is a runway attached....

Unless EDI is essential, personally I would take the train to MAN which is a better experience by some distance. NCL is good, but of course much smaller.

Wow, I find it hard to believe someone would take a 3.5 hour train journey or 4 hour drive to avoid Edinburgh airport.

BAA under invested in Edinburgh for years, spending money elsewhere.

In the 8 years (including this covid year) it has flourished with routes and passenger numbers outside of the BAA. Routes I personally would never have thought when I worked there in the 80s



SunnyUpHere 22nd Oct 2020 20:40

I should have clarified it more. Most of my travel is long haul, and Cathay / HKG is my main carrier/ hub. So EDI to LHR to HKG or Carlisle to MAN to HKG is pretty much equal in overall time.

4468 22nd Oct 2020 21:55


Wow, I find it hard to believe someone would take a 3.5 hour train journey or 4 hour drive to avoid Edinburgh airport.
Why is it so hard to believe?

As you say, central London to central Edinburgh is advertised as a total travel time by train of 3:30.

The flight from (for example) Heathrow to Edinburgh airport is advertised by BA as 1:25. But don’t forget to add in your travel time between both airports and their city centres. A comfortable check in time, plus time to move through ‘security’ and the shopping centres laughingly called Terminals. Plus boarding and baggage reclaim should you have had to put any items in the hold. Then add in delays for stand allocation.

For city centre to city centre, I doubt there’s a cigarette paper between the two total travel times.

Add in the associated additional transport costs of travelling to and from airports, and actually flying between some city pairs starts to look pretty non-sensical to me?

What’s the attraction?

DaveReidUK 22nd Oct 2020 22:16


Originally Posted by 4468 (Post 10909881)
As you say, central London to central Edinburgh is advertised as a total travel time by train of 3:30.

Fastest London/Edinburgh train journey is about four and a quarter hours.

tictack67 23rd Oct 2020 04:20


Originally Posted by 4468 (Post 10909881)
Why is it so hard to believe?

As you say, central London to central Edinburgh is advertised as a total travel time by train of 3:30.

The flight from (for example) Heathrow to Edinburgh airport is advertised by BA as 1:25. But don’t forget to add in your travel time between both airports and their city centres. A comfortable check in time, plus time to move through ‘security’ and the shopping centres laughingly called Terminals. Plus boarding and baggage reclaim should you have had to put any items in the hold. Then add in delays for stand allocation.

For city centre to city centre, I doubt there’s a cigarette paper between the two total travel times.

Add in the associated additional transport costs of travelling to and from airports, and actually flying between some city pairs starts to look pretty non-sensical to me?

What’s the attraction?

Apologies you did not make it clear you lived in Carlise so Manchester a better option.

It read like you were nearer Edinburgh and would use Manchester by preference.
The train time I mentioned was Edinburgh to Manchester's I never mentioned London.

Paul Lupp 25th Oct 2020 15:39

Sort-of follow-up to this:
My younger daughter is currently "trapped" with others on a plane at LHR at the moment - arrived from EDI and the jetty at LHR T5 has broken as it went to "meet" the plane. So they are stuck like sardines waiting for steps to be brought to the plane to get off. Whose fault is this fiasco? BA's, Heathrow Airport's, someone else's.... or is it just "fate"? The plane will have been on the ground about the same length as the flight itself was, before passengers can start to deplane.

Is this a shambles or not ??

RogueOne 25th Oct 2020 19:22

How has this excuse for a thread got 7 pages!!

This is the real shambles.

DaveReidUK 25th Oct 2020 22:07


Originally Posted by RogueOne (Post 10911620)
How has this excuse for a thread got 7 pages!!

Tweak the page size in Control Panel and it's only 5. :O

MARKEYD 26th Oct 2020 00:15

Dear God .,,,
I thought this was all over but now we have to listen to someone’s daughter “‘ trapped “‘ on board a plane


Skipness One Foxtrot 26th Oct 2020 01:28


Originally Posted by Paul Lupp (Post 10911533)
Sort-of follow-up to this:
My younger daughter is currently "trapped" with others on a plane at LHR at the moment - arrived from EDI and the jetty at LHR T5 has broken as it went to "meet" the plane. So they are stuck like sardines waiting for steps to be brought to the plane to get off. Whose fault is this fiasco? BA's, Heathrow Airport's, someone else's.... or is it just "fate"? The plane will have been on the ground about the same length as the flight itself was, before passengers can start to deplane.

Is this a shambles or not ??

It's BA.
Look the operation is screwed and has been for weeks. I suspect they're understaffing to save money, they have no choice, but the balance is tricky. It's now very common to land and be waiting quite some time for a stand, or steps. It's also very common for buses to be exceedingly late. What had almost become a well oiled machine has been thrown into disrepair with good people leaving and COVID procedures meaning the likes of buses being cleaned and then cleaned again. Operational efficiency is gone.

Is it BA's fault? 100% But it's not going to be fixed quickly, they're doing their best but the outcome is an ongoing poor passenger experience.


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