Covid 19
 

Currently North Terminal is closed so all flight departures are showing departure from south terminal, this however is dependant on when restrictions are lifted and how many flights will be operating. It is the Gatwick operators who have made this descision not the airline. So technically if you have a TUI booking they are operating from south terminal until restriction is lifted and North terminal is reopened. Hope this helps your problem not withstanding that we may still be in lock down in September, hope not I am due to go to Kos in September also.

I have been on 757 & 738 before. I'm sure the plan for S20 would have been 737 Max but I cannot see that now as this continues to have software issues and then there the question of CV19.

This makes sense, thanks!

And, if you purchased your policy after the WHO declared it a pandemic, it will NOT cover you for Covid-19, unless it specifically states this, which I doubt. Policies taken prior to this should, but all will fall foul of FCO guidance. You travel, you get ill, you pay.

I see that not only are Tui trying to delay refunds to those with cancelled flights and holidays, but also refusing to pay in full for hotel beds last winter.
The following Taken from Travel Weekly.Tui Group has told hotel partners they will not receive 75% of money owed to them for holidays taken last winter until after the coronavirus crisis.
In a letter sent to Spanish hotel suppliers, Europe’s biggest travel firm set out proposed revised payment terms for January, February and March.

G-TUII flew BY981 BOH-PUJ-KIN yesterday and BY982 KIN-LHR before positioning back to LGW.

Another repatriation flight?

Yes, it was. Advertised regionally here. Organized by FCO. Tickets were GBP367 if my memory is correct. Very hard to get to Jamaica though if you were not actually there!

o/b flight went via PUJ to drop of staff from a tui cruise ship that was in southampton

I've tried to claim my refund today. I appreciate these are very difficult circumstances but if you can get through without the line being out of order or engaged you are then transferred to a menu. All goes swimmingly, you press the various options and are then told they can't take your call and to call back another time. I'd rather be put in a queue and told I'm number 500 I think

From the Press Release:
"When people are allowed to travel, there is a chance that cabin fever will be a great sales tool....''
Errr, an unfortunate choice of phrase!

Not looking good at TUI at the momemnt, I tried to phone today as my booking was made in-store and due to that I cannot amend my booking online. Got through to automated line telling me they were busy and to call back later, this happens every time and then just cut off !!!! Having said all this they are still trying to sell holidays for the same date I am booked to go ?

So 8,000 job losses and so far in 2020 £750 million losses. Will they survive ?

Tui on their website today are still saying holidays are still going from 11th June but Hotels booked with the holiday are not showing reopening (sellinng) until a later date.

If the hotels are planning not to open till a later date is this just another TUi ploy to hang on to your money ?

Not impressed.

Normal call centre volume is about 30,000 calls per day. At present it is somewhere between 300,000 and 1,000,000. The travel shops are still closed so they cannot help out. The call centres are open but unable to accommodate the same number of workers. The number of people able to work at home is ramping up all the time. Online bookings are easier to deal with and an automatic process for the issue of vouchers and cash refunds if required has been developed. Holidays booked through the shops are more difficult to deal with. So far over one million bookings have been affected. Holidays until 18th June have been cancelled and in time I am sure this date will be pushed back. However, each week that date is pushed back and we approach peak season the number of holidays affected will increase massively and the company is probably just trying to manage the workload. It will all work out in the end.

If that is true then why is the web site still showing the 11th ?

I think it's a tactic to delay the process of refunds .Surely communications with your customers is all important in these troubled times ?

Again not impressed.

It is currently the 11th.

so just to be clear you're not impressed at not being refunded for a holiday that hasn't been cancelled yet?

Surely they're not actually in default until the day you fly - or rather, don't.

Hi

t's been 3 days since a paid some of my balance off a holiday for summer 2021 using my voucher I received. As of yet I've not received a email confirmation or a change on the balance on my booking.Does anyone know how long it takes to action my request?

TUIs website appears to be lagging behind what's happening in the rest of the world at the moment.

I am currently looking at booking Dom rep for March 2021 and thinking should I or should I just wait. Decisions decisions? I have a good feeling TUI will pull through this but I don’t think anybody can say for sure that I would be fine to book it and not worry about a cancellation further down the line.