PPRuNe Forums - Manchester-2

the check-in witch literally stood up and screamed abuse into her face. She was kept for 20 minutes at the checkin desk and abused. The woman's fellow check-in staff were telling her to calm down - but not actually helping. Eventually a KLM supervisor appeared

This all sounds and embellished to me, especially when you resort to calling somebody a 'witch'. The Supervisor you referred to would also have been from the same handling agent. KL/AF only have a couple of their own employees at MAN who wouldn't get involved with issues like that.

EK do not employ their own Check-in staff either, this is handled by Dnata, who, although are owned by the same grouping, are none the less still accountable to the airline and have themselves been subjected to an improvement notice by EK on at least one occasion that I know of.

The only airline that employ their own check-in staff at MAN are Jet2.

double_barrel

3rd May 2019 12:21

Quote:

Originally Posted by The96er (Post 10461934)

It is true that I was not there, but I was intermittently on the end of the phone in real time and I think it is a pretty accurate account. It was an astonishing outburst which I did hear parts of. It is certainly an objective fact that she spent over 20 minutes at the checkin desk being told something that was untrue and having her attempts to provide additional information dismissed.

I stand corrected on the affiliation of the supervisor, but subsequently at the gate she was directed by that same person to someone that she understood to be a KLM person who was given a colorful account of the situation. She may have been mistaken over who was employed by who.

Quote:

Originally Posted by The96er (Post 10461934)

EK do not employ their own Check-in staff either, this is handled by Dnata, who, although are owned by the same grouping, are none the less still accountable to the airline and have themselves been subjected to an improvement notice by EK on at least one occasion that I know of.

The only airline that employ their own check-in staff at MAN are Jet2.

Thanks, I stand corrected. I received excellent treatment at the EK checkin a day or 2 later and had the (obviously wrong) impression that they were EK staff.

(can you shed any light on the need to carry soft bags to a separate belt after checking them in? I cannot recall that being required anywhere else for a long time)

brian_dromey

3rd May 2019 13:03

I think they do wear EK uniforms when serving EK flights, but they are not direct EK employees. Similarly Menzies staff wear EI uniforms. I think whoever handles TCX wear some kind of scarf/tie, from memory.

double_barrel

3rd May 2019 13:06

Quote:

Originally Posted by brian_dromey (Post 10461984)

I think they do wear EK uniforms when serving EK flights, but they are not direct EK employees.

Thanks! I was doubting my sanity! I was sure they wore EK kit.
I can see a risk there for the airlines, it pleases the punters when all goes well, but they get the blame when things go wrong.

zfw	4th May 2019 15:35

"Subsequent automatic scanning detects entitlement,"

Err no it doesnt, you can buy fast track labels, have been through many times flying in lower scrunt class on various airlines and jumped the lengthy queue.

nef	5th May 2019 09:52

A question regarding the SQ SIN-MAN-IAH flight - Do through pax SIN<>IAH have to get off at MAN and clear immigration or security and then re-board, or do they just stay on the aircraft?

MKY661

5th May 2019 10:05

Quote:

Originally Posted by nef (Post 10463405)

A question regarding the SQ SIN-MAN-IAH flight - Do through pax SIN<>IAH have to get off at MAN and clear immigration or security and then re-board, or do they just stay on the aircraft?

I think they get off and then just go through the transfers area, but I could be wrong on that. I'm sure I've seen a Singapore Transfer sign in the Arrivals Alleyway leading to Passport Control.

Mr Mac

5th May 2019 19:43

New
I have done this flight on both sectors but not straight through from SIN to IAH . I believe option is offered to stay on board in business at least. My sister in law was on this mornings flight in economy so I will ask her and see if she confirms this. I know on EK when coming up from Jakarta to KL then onto DXB I was told I could stay on board but would have to put up with cleaners coming around so it maybe same.

Cheers
Mr MAC

UnderASouthernSky

5th May 2019 23:03

Quote:

Originally Posted by MKY661 (Post 10463415)

I think they get off and then just go through the transfers area, but I could be wrong on that. I'm sure I've seen a Singapore Transfer sign in the Arrivals Alleyway leading to Passport Control.

I travelled SIN-IAH on this service late last year and all on board who were continuing on to IAH had to deplane, go through a small transit/security area near the immigration hall before going upstairs to the departure lounge and re-boarding a short time later. It was security, but no border checks as we stayed airside.
Was told this also happens in the other direction.

Skipness One Foxtrot

6th May 2019 08:12

DfT rules mandate departing passengers must reclear security, this is why double drops are so rare now.

boredintheairport

6th May 2019 09:40

Quote:

Originally Posted by Skipness One Foxtrot (Post 10464235)

DfT rules mandate departing passengers must reclear security, this is why double drops are so rare now.

What about the other way around? For e.g. the Ethiopian Addis - Brussels - Manchester flight. Do passengers exit, clear security and re-board in Brussels?

Mr Mac

6th May 2019 13:32

Skipness
I agree they are rare, the last EK one I did was the Jakarta to KL then onto DXB , I do not remember doing one since that on LH. Sister in law confirmed as Unders southern sky posted everybody off at Man. When I am coming off I tend to want get off and get home so can honestly say I had not noticed anouncment or sign. Back in the day when there were multiple stops you often stayed on or were moved out to departure gate to allow cleaners in as I recall.
Regards
Mr Mac

MAN2SIN2BKK2FRA

7th May 2019 09:44

The rumour has been going for 36 years that I am aware of, now the new Thai president says they need to do a thorough study of BKK-MAN https://www.bangkokpost.com/news/gen...lan-to-cabinet, so maybe another 4 years of rumour

TURIN

8th May 2019 09:51

SQ MAN

All passengers disembark (deplane isn't a word please stop using it). There is a crew change, catering, cleaning, engineering etc need access. Crew need to man the doors if refuelling so it's just easier to get them all off.
Hope this helps.

inOban

8th May 2019 19:10

I'd never seen the word sortation before it appeared in earlier posts. Much worse than deplane.

BHX5DME

9th May 2019 14:16

April up 8.18%

2,387,424 pax

Rolling 12 end 30.04.19 now 28,838,398 up 3.22%

Ian

Scottie Dog

9th May 2019 19:12

Firstly the April statistics in detail:
https://i.ibb.co/GHn0qCc/Screenshot-409.png

At the start of the year I began to keep a spreadsheet showing projected statistics for the next few years. With the April figures now being available I thought I would share by data with you.:
https://i.ibb.co/718MBZx/Screenshot-410.png

eggc	9th May 2019 19:29

Repoted on Sky News just now that VS has bid for TCX long haul. With the recent VS purchase of BEE it would make perfect sense, maximisng the connections that now offers along with removing duplications of the VS network by TCX, freeing up a/c to expand their long haul network. Would put around long haul 15 frames based at MAN I guess. Not sure what it would mean for TCX short haul, but is that even up for sale ? Either way a bold statement from VS about their plans for MAN.

Scottie Dog

9th May 2019 19:36