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milhouse999 10th Jul 2017 09:10


Originally Posted by Station_Calling (Post 9825659)
Completely, totally inaccurate.

It happens every day, on most airlines flying out of the UK. There are a few routes that it is much more common on, but no route is safe. It's a sad fact of life nowadays that many people can't distinguish their behaviour from being in a club after having a lot of drinks to being on an aircraft surrounded by children and families. In fact, it's not unheard of for them to come to the aircraft straight from the club, via the airport bar!

That Jet2 is making a stance has seen them in the papers more often as it's a great headline when a flight is diverted, but other airlines are doing it as well. Finally it is becoming accepted that antisocial behaviour on an aircraft is no longer acceptable - nor should it ever have been.

Not to mention the hinderance these kinds of people would be in an evactuation - load of drunks trying to get out? If I had my way if you are intoxicated in any way you should be denied boarding. Train companies are running 'dry services' now for this very reason, I think airlines should follow suit. I fly over 10 times a year and manage to survive without alcohol. If they are determined to 'get on it' then surely they can wait until they get there :-)

Mr Mac 10th Jul 2017 16:56

Millhouse999
I also fly extensivly (usually over 250k miles per year) and I agree to a point with what you are saying, but I do drink on my flights and to be honest it is probably the most expensive alcohol I ever drink when you factor in ticket price, but I still like to do it and would miss it. The diffrance is I do not get drunk or become beligerant when consuming it. The fact is some people should not drink on planes or to be honest at anytime given their behaviour. but people can not be stopped. Others drink because they are scared of flying, however I still do not understand why I can transit municipal airports at 07.00 and find bars open with pints being consumed which to be honest just seems to be asking for trouble. I would guess I am in the majority on this so would suggest that denying boarding to obviously drunken groups is the way to go, and if really draconian take away Passport as well.


Regards
Mr Mac

Johnny [email protected] Pants 10th Jul 2017 16:56


If I had my way if you are intoxicated in any way you should be denied boarding
They are, or at least should be. Anybody turning up intoxicated should be refused carriage. I know that happens regularly (more regularly than people would think). It is illegal to be drunk on board an aircraft, so the gate rep would not be doing their job correctly if they allowed them to get onboard (I know it happens, but it shouldn't and it is reducing).

On a final note, quite often people will arrive at the gate and will be quite ok, but we all know it takes a while for the affects of alcohol to take effect, so if someone had just downed a few shots prior to walking to the gate they would show no ill effects, half an hour later, passing 20'000 feet in the climb and all hell breaks loose. People think then that this person must have been allowed to board whilst intoxicated, but he/she wasn't at that time.

Jet2 might well be in the news regarding this issue, it does NOT mean that Jet2 attract these types, it merely shows that we are being positive in trying to stamp it out, and perhaps those undesirables who read the trash tabloids where these stories are iften covered might just get the message that behaviour of this type will not be tolerated.

SWBKCB 10th Jul 2017 17:14


Anybody turning up intoxicated should be refused carriage.
Which is very easy to say, and a damn sight harder to do - have you had a go? (I have :* ).

Why dump the responsibility on the gate agent when the whole industry is oiled by getting drink down people's neck, and then gets all offended and throws its hands up when there's a problem. Hypocritical.

Ivan aromer 10th Jul 2017 18:24


Originally Posted by SWBKCB (Post 9826457)
Which is very easy to say, and a damn sight harder to do - have you had a go? (I have :* ).

Why dump the responsibility on the gate agent when the whole industry is oiled by getting drink down people's neck, and then gets all offended and throws its hands up when there's a problem. Hypocritical.

Trouble is the gate staff will usually pass the problem on to the cabin crew, "cause thats what they (the CC) get paid for"

SWBKCB 10th Jul 2017 18:45

Yes, let's pick on the weakest link in the chain.

The trouble is they should never get to the gate in that state - it should be socially unacceptable.

It's like blaming the barmaid when the guy who's had five pints puts it into a tree. The aviation industry and alcohol are still where we were when blokes said "Actually, I'm better driver after a few drinks..."

milhouse999 10th Jul 2017 19:45


Originally Posted by SWBKCB (Post 9826528)
Yes, let's pick on the weakest link in the chain.

The trouble is they should never get to the gate in that state - it should be socially unacceptable.

It's like blaming the barmaid when the guy who's had five pints puts it into a tree. The aviation industry and alcohol are still where we were when blokes said "Actually, I'm better driver after a few drinks..."

I agree :)

I'll go back to something I mentionned earlier in this most. The fiancee and I boarded Easyjet to Corfu a cople of weeks ago - 0600hrs flight. The flight was full of mostly retired types, we were in row 4. Was all lined up to be a great flight.

The last two 'gents' to board were two rowdy what I can only describe as 'chavs' off their faces, shouting about how much vodka they'd had. Sat in 1C and 1D. They sat shouting and carrying on whilst the door was still open and the stairs attached, screams of 'oi oi, lets get on it' and the like.

The cabin crew did nothing at all, a few of us collared the cabin manager and asked if we was seriously going to take off with them on board. 'I'm hoping they go to sleep' was his reply.

When he refused to serve them more booze on the first refreshments round they kicked off.

Says it all. There was a perfect opportuity to offload the idiots but I can only guess this would have jeapordised their on time departure. :{

ATNotts 11th Jul 2017 07:05

Moving a little off topic (away from Jet2 specifically) why, apart from as a revenue earner, does alcohol need to be sold on aircraft. If it's wine, and therefore I assume beer and other beverages, it never tastes the same / as good as it does on terra firma. Unless you're a raving alcoholic going without for the duration of a flight ought not be a problem.

Moreover, surely if the problem of pre-flight drinking is going to be seriously addressed, then making it clear in the T&Cs that intoxicated passengers (above specified blood alcohol limits) will be denied boarding, and having a breathalyser at the gate that a member of trained security staff can insist suspects use before boarding.

Where there is a will, there is a way.

The downsides is of course reduction of revenue from on board sales, and reduction in revenue for airport bars and restaurants - and therefore also for airport operators. But when it comes down to it, surely the comfort and safety, particularly safety ought really be "paramount" as it is always claimed to be in any corporate statement.

Mr A Tis 11th Jul 2017 07:36

In other news, I see the A330 G-VYGL has positioned in from Brize to MAN early this morning (11th) after it's TFS mishap.

Johnny [email protected] Pants 11th Jul 2017 07:48


Which is very easy to say, and a damn sight harder to do - have you had a go?
I'm not gate staff, but I have refused boarding to several who have got past the gate staff and have arrived at the door of the aeroplane.


Why dump the responsibility on the gate agent
Because they are the first "official" person that these chimps have come across since they got themselves through security and into the duty free shop and airport bars.

Milhouse999 - as this is the Jet2 thread I will confidently state that those 2 would have been dealt with very differently, even if a delay was incurred - ZERO tolerance.

bjones4 11th Jul 2017 14:48


Originally Posted by Mr A Tis (Post 9827057)
In other news, I see the A330 G-VYGL has positioned in from Brize to MAN early this morning (11th) after it's TFS mishap.

And it's just re-entered service on LS917... to TFS :uhoh:

milhouse999 12th Jul 2017 18:46

Following recent discussions - the Spanish want a limit to alcohol served on flights to their country, they'd get my vote!

Balearic Islands ask EU for alcohol limit on flights - BBC News

Mr Mac 13th Jul 2017 16:27

All
I think this is aimed at UK operators from my discussions with someone on the island today, who works in tourisam. I asked on here if anybody had any figures for say Air Berlin or Scandanavian / Dutch charter diversions or Ryanair / Easyjet from other European destinations due to this type of behaviour, and nobody has yet come forward with any figures or evidance. Do we take it that it is a British problem as we appear to be the only ones ever mentioned on a reguler basis ?


Regards
Mr Mac

gazza007 13th Jul 2017 17:37


Originally Posted by Station_Calling (Post 9825659)
Completely, totally inaccurate.

It happens every day, on most airlines flying out of the UK. There are a few routes that it is much more common on, but no route is safe. It's a sad fact of life nowadays that many people can't distinguish their behaviour from being in a club after having a lot of drinks to being on an aircraft surrounded by children and families. In fact, it's not unheard of for them to come to the aircraft straight from the club, via the airport bar!

That Jet2 is making a stance has seen them in the papers more often as it's a great headline when a flight is diverted, but other airlines are doing it as well. Finally it is becoming accepted that antisocial behaviour on an aircraft is no longer acceptable - nor should it ever have been.

As a frequent and early morning traveller I am seeing more unacceptable on-board rowdy loutish behaviour on flights that depart as early as 07:00. The airports need to take more responsibility by not serving alcohol so early. These people arrive sober but then spend the next 2 hours knocking back the doubles a £10 a go, they are usually the ones who want a cheap flight then refuse to spend the £3 reserving an on-board seat and then wander up and down the aisle annoying everybody. I feel for the airlines and I'm glad they are clamping down but it all starts before they board and something needs to be done and the solution is at the airport bars, then at the gate if required.

adfly 13th Jul 2017 18:52

On a lighter note, flew Jet2 for the first time recently (STN-REU and back) and was very impressed with them, probably the best short haul flights I've done in a while. Both on time departing and arriving, staff all very friendly, basically brand new aircraft for both flights. Legroom was also surprisingly impressive, I presume much of this is owed to the well sculpted Acro seats they use, which seemed fine comfort wise for short haul flights. Only criticism is the on board announcements were a bit loud and frequent for stuff like duty free shopping etc.

Would happily use them again!

Flying Wild 14th Jul 2017 01:01

Jet2holidays ranks fourth in UK Customer Satisfaction Index
 
http://www.travelweekly.co.uk/articl...sfaction-index


Jet2holidays has been ranked as one of the UK’s top companies for customer satisfaction.

The operator was named fourth in the UK Customer Satisfaction Index (UKCSI) of top 50 organisations produced bi-annually by the Institute of Customer Service.

Amazon topped the table followed by First Direct, John Lewis and Jet2holidays.com.

The Trainline.com came in joint ninth place with P&O Cruises in 20th position followed by Haven in 21st.

Other travel sector companies listed included P&O Ferries in joint 29th place with Jet2; Marriott joint 36th with Booking.com; Hilton joint 44th and Hoseasons joint 47th.

The Trainline.com, P&O Cruises, Haven and P&O Ferries were among 16 organisations to have improved by more than two points compared to July 2016.

Jet2holidays was given a customer satisfaction score of 84.8%, which represents the percentage of customers who said everything was right first time when they last contacted the company.

This is the first time that the UKCSI has given the operator its own ranking.

The average customer satisfaction across all UK organisations was 78.2% with the tourism industry averaging 80.7%.

The Trainline.com achieved an improved score of 84.2% with P&O Cruises at 83% and Haven with 82.9%.

Jet2.com had a customer satisfaction score of 82.4%, an improvement of 0.3% from January 2017 and was the only airline to make the top 50.

The index is based on the responses of more than 10,000 customers covering over 30 metrics of customer experience, including staff professionalism, quality and efficiency, ease of doing business, problem solving, complaint handling and attitudes towards trust and reputation.

Steve Heapy, chief executive of Jet2.com and Jet2holidays said: “Customer satisfaction and trust is absolutely critical in an industry like ours, which is why we continue to invest in delivering the very best customer service.

“This accolade shows that our strategy is succeeding and really cements our position as the industry-leader when it comes to delivering customer service.”

milhouse999 14th Jul 2017 07:23


Originally Posted by Flying Wild (Post 9830113)

Certainly out of NCL they offer a premium airport service to Easyjet. I was departing from NCL the other week in the Easyjet queue, 4 checkin desks open for 3 departing flights, queue was out the door, no staff coordinating anything, took an hour to check in. In contrast Jet2 had 10 desks open, a huge roped area for checkin, staff helping people and no queues.

HeartyMeatballs 14th Jul 2017 09:32

Jet2 have 7 aircraft. easyJet have 3 aircraft so it makes perfect sense to have more desks for Jet2.

I always use the lift to get to my work & can see the easyJet desks from the coffee shop. It's never more than 10 deep so the fact that you waited an hour is atypical. I used to commute weekly & never stood in a long queue. The LS queue does snake but without the snake it would be well out of the door at times. Let's not pretend that LS never have any queues because that's utter nonsense.

Thomas Cook, Ryanair & Thomson long haul all generate long queues. I'd hardly say LS were premium to anyone. All airlines offer a fairly generic service.

Flying Wild 14th Jul 2017 15:19

What Jet2 does differently to its competitors is invest in customer helpers at all its UK bases and many overseas destinations to assist customers through the airport.


Originally Posted by HeartyMeatballs (Post 9830411)
Jet2 have 7 aircraft. easyJet have 3 aircraft so it makes perfect sense to have more desks for Jet2.

I always use the lift to get to my work & can see the easyJet desks from the coffee shop. It's never more than 10 deep so the fact that you waited an hour is atypical. I used to commute weekly & never stood in a long queue. The LS queue does snake but without the snake it would be well out of the door at times. Let's not pretend that LS never have any queues because that's utter nonsense.

Thomas Cook, Ryanair & Thomson long haul all generate long queues. I'd hardly say LS were premium to anyone. All airlines offer a fairly generic service.


LBIA 19th Jul 2017 17:25

Jet2 have today announced its increasing capacity on its Turkish routes for next summer 2018 season.

Turkey capacity almost doubled for Summer 18 | Jet2.com


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