PPRuNe Forums

PPRuNe Forums (https://www.pprune.org/)
-   Airlines, Airports & Routes (https://www.pprune.org/airlines-airports-routes-85/)
-   -   Ryanair CEO on 'shop-floor' (https://www.pprune.org/airlines-airports-routes/182328-ryanair-ceo-shop-floor.html)

cliste 14th Jul 2005 07:35

MOL Obvious Passion
 
While in Dublin Departures yesterday @ 07:30 there he was MOL at departure check in taking boarding passes for Flight to London.

It was interesting to see a CEO working a check in, he had a no nonsense approach even made final boarding check in PA call, he was quickly adding up PAX numbers then another call " Last Remaining Pax.. " and when all was in order off he went onto 737.

I wonder did he enter the Flight Deck ! and if he did what would be the Topic of Conversation !!

The New Routes he was about to Announce.

The State of play of Industrial Relations

Great to see the end of those 200's guys

Can I have a go but it must be the left seat !

I hope my London Cab is waiting !

Were all in this together the more money the Airline makes the more we all make !

Cliste

ElNino 14th Jul 2005 07:47


Were all in this together the more money the Airline makes the more we all make !
Small flaw in your argument is that the money on offer to FR pilots seems to be in inversely proportional to the money the company makes.

Ct.Yankee 14th Jul 2005 08:20

Get Real!
 
Just recently had the "C-ryanair" experience.
Had to DH to PIK. I won't talk badly about Eastern
European airlines, but C- Ryanair makes them look
good! Even "Ameriflot"(AA)'s far superior!
Everytime MOL compares C-ryanair to SouthWest.
he's full of it!
SW has happy and well paid employees and a comfortable
cabin for the customers, C-ryanair is definately a bottom
feeder as far as passanger service and comfort is concerned!

Aloue 14th Jul 2005 10:58

Now.... cliste what was it about your post that made me instantly think you are in the pay of Ryanair... ahh.. yes the use of the English language ... and the gap between reality and the claims you make!

So cliste, were you present in Dublin departures to observe this "man of the people" do as you describe? Is he personally known to you? Are you a member of Ryanair management? Are you a neutral observer? Would you ever tell blatant lies on pprune? Do you really think that Ryanair pay and conditions are improving - and if so, on whose behalf are you making this statement?

cliste 14th Jul 2005 11:49

Yes I was There
 
In Reply,

Yes I was There on the Cork Flight yesterday morning and it's just a record of what I saw.

I have no connection with Ryanair and I dont know MOL just a keen observer !! nothing else.

Did my post imply that Pay and Conditions at Ryanair are improving I dont think so.

As previously posted by an informed "ppruner" the type rating training bond is a just a side issue, the real issue is recognition.

For the record I believe there should be recognition of the caucus group. No Company or Management should be afraid of dialogue with its work force.

Cliste

corsair 14th Jul 2005 19:49

Cliste's observation proves my point about him being shopkeeper at heart. No CEO belongs at check in. Except for the usual photo op.
Micro management seems to be his problem. That and his attitude. If he has time to to be checking tickets then perhaps he isn't busy enough.

MarkD 14th Jul 2005 22:39

Ct.Yankee

What aspects of the FR experience did you note as unacceptable? (i.e. as a pax rather than someone who reads pprune and thus knows the state of MOL's form)

corsair

When undertaking an engineering degree at Glasgow University we welded and lathed and cut sheet metal even though none of us would ever do so if successful, simply because there was deemed to be value in knowing what it was like on the shopfloor. It seems to me you're the kind of punter that would also criticise MOL if he was a Lord King type. At least going on the front line exposes him to the rank and file - how many airlines never see their execs, even in F, because they are chartering bizjets (SAA for example).

For me MOL and WW are not far apart - rather than persuade the public that flying is something worth paying for they want to sell it as something worth nothing, and any problems are the staff's problems - and I fear for BA because of it.

corsair 15th Jul 2005 01:14

Mark, it's an illusion that a chief exec on the shop floor gains an insight into what it's like for the lower classes. He may gain an insight into the actual work but in truth his presence changes the whole dynamic of situation. It makes the rank and file uncomfortable and they only wish he would go away. Much like your experience, welding and cutting metal only gave you an insight into the work involved, not what it's like to do it day after day for years. When it's your life not some 'experience' for passing time until you go back to the real job. Remember he's millionaire many times over. Real check in staff are not exactly overpaid.

But that wasn't my point anyway. It's his small businessman mentality. The shopkeeper keeping an eye on the staff. Watching the pennies. Micro-management. He creates unneccessary friction. That's what I see. I've worked for people like that. They often think they are helping but often they just get in the way.

Of course he might simply have stepped in during a busy time. Maybe they were short of check in staff. They are advertising for same at the moment.

I don't know if WW is cut from the same cloth. But the BA job will reveal all. I doubt very much his actions will result in many pilots putting in claims of victimisation.

Ct.Yankee 15th Jul 2005 17:53

MarkD

Check in was chaos, Flight bag and travel pro too much. Refused my Corporate Amex card for "excess" baggage.

The sprint to the jet was a new experience, seat pitch was a reminder of Army days, no recline, no shades, give me a break.

Delayed departue with no cockpit announcements, tired cabin attendants, and thirty minute wait for checked bags.

Definately not a JetBlue or SouthWest quality!

MarkD 15th Jul 2005 18:43

Ct.Y - thanks for the informative reply!

egbt 16th Jul 2005 07:31

Corsair,

Your general point about a small business mentality may very well be correct but I think you are wrong in saying that “no CEO belongs at check in”, quite the reverse; customers are, or should be, the most important thing in a CEO’s life - yes before employees AND before stockholders for without satisfied customers there is no employment or profit.

All senior management should have exposure to real life customers and see how they interact with the company. It’s not a sign of micro management or a small shop keeper’s mentality to see how things are going at check in or to talk to the people that most matter to the business. For a good analysis of this see “Up the Organisation” by Robert Townsend who was using his experiences of rescuing Avis as a model.

FYI I have no brief for the company and avoid flying with them and another well known low cost operator due to their employment practices and the way they treat their customers.

Bengerman 16th Jul 2005 09:05

Ct.Yankee.

So why do you use a carrier that operates in a way that you clearly do not like?

Ct.Yankee 16th Jul 2005 13:59

Bengerman;

I don't have much of a choice since our Corporate travel dept. is on a cost savings binge and the comfort of the employee is a lower priority.


All times are GMT. The time now is 05:38.


Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.