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Old 30th Mar 2022, 14:22
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Itís being reported again on Flyertalk that BA are suffering another IT outage with delays at LHR.
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Old 30th Mar 2022, 16:03
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https://www.independent.co.uk/travel...-b2047344.html
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Old 6th Apr 2022, 23:50
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Noticing in the last couple of days that operators based at Stansted - Ryanair, Easy, Jet 2 all seem to be rolling along in and out pretty much as scheduled, maybe a couple of late evening arrivals delayed by an hour or so, but that is true of normal times. BA at Heathrow has multiple cancellations, longer delays, etc, that have made the press. The flight information is one thing, but after arrival further accounts of lengthy holds for gates, non-delivery of any baggage from the flight at all, etc.

Whatever is it that BA have allowed to happen that does not afflict these other London-based operators ? I did see a (non-aviation) source writing about their staff who were "off with Covid" that it did seem the "usual suspects" were well represented there among them. Is this a BA experience ?
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Old 7th Apr 2022, 07:17
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Originally Posted by WHBM View Post
Noticing in the last couple of days that operators based at Stansted - Ryanair, Easy, Jet 2 all seem to be rolling along in and out pretty much as scheduled, maybe a couple of late evening arrivals delayed by an hour or so, but that is true of normal times. BA at Heathrow has multiple cancellations, longer delays, etc, that have made the press. The flight information is one thing, but after arrival further accounts of lengthy holds for gates, non-delivery of any baggage from the flight at all, etc.

Whatever is it that BA have allowed to happen that does not afflict these other London-based operators ? I did see a (non-aviation) source writing about their staff who were "off with Covid" that it did seem the "usual suspects" were well represented there among them. Is this a BA experience ?
Constant cost cutting, I'd say, to the point where there is nowhere to go when the hamster wheel in IT falls over.
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Old 16th Apr 2022, 18:27
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Originally Posted by gsky View Post
But, what it means is I can only book on the phone, they dont answer the phone so I have spend thousands of £££'s and hundreds of thousands of Avios.
But I cannot book a flight using them!
As you appear to be about 15 miles from manchester airport, can you nip over to the BA desk there and do it ?l
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Old 16th Apr 2022, 18:56
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Originally Posted by WHBM View Post
As you appear to be about 15 miles from manchester airport, can you nip over to the BA desk there and do it ?l
After a problem at T5 the other day, I was told nobody in the terminal could do ticketing - only the call centre!! So would say thatís unlikely!
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Old 16th Apr 2022, 20:30
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Originally Posted by toledoashley View Post
After a problem at T5 the other day, I was told nobody in the terminal could do ticketing - only the call centre!! So would say thatís unlikely!
Until very recently that wasn't true. There were indeed staff who were trained on ticketing, for obvious reasons. Another triumph from Alex "cost cutting is in our DNA" Cruz?
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Old 17th Apr 2022, 09:25
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"After a problem at T5 the other day, I was told nobody in the terminal could do ticketing -"

the words "I wish to fly First Class to New York peasant" normally produces someone pretty quick
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Old 17th Apr 2022, 09:45
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BA Desk...

Originally Posted by WHBM View Post
As you appear to be about 15 miles from manchester airport, can you nip over to the BA desk there and do it ?l
Flew BA from MAN yesterday. No BA desk open, and they only opened check-in (no bag drop) with just over 2 1/2 hours to go. 3 staff from Menzies for 8 check-in desks. It took an hour to drop 2 bags. An hour queue before security (which actually only took 15 mins) is appalling service.

BA don't care about Manchester.
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Old 17th Apr 2022, 09:57
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Originally Posted by TheFiddler View Post
Flew BA from MAN yesterday. No BA desk open, and they only opened check-in (no bag drop) with just over 2 1/2 hours to go. 3 staff from Menzies for 8 check-in desks. It took an hour to drop 2 bags. An hour queue before security (which actually only took 15 mins) is appalling service.

BA don't care about Manchester.
I think you've answered your own quote. Menzies handle BA at Manchester. And security isn't a BA issue either.
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Old 17th Apr 2022, 10:29
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Originally Posted by TheFiddler View Post
Flew BA from MAN yesterday. No BA desk open, and they only opened check-in (no bag drop) with just over 2 1/2 hours to go. 3 staff from Menzies for 8 check-in desks. It took an hour to drop 2 bags. An hour queue before security (which actually only took 15 mins) is appalling service.

BA don't care about Manchester.
Its not a Manchester thing. BA donít seem to care about much right now. Take a look at the queues at LHR, lots of flights without luggage etc.
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Old 17th Apr 2022, 10:45
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Originally Posted by TheFiddler View Post
Flew BA from MAN yesterday. No BA desk open, and they only opened check-in (no bag drop) with just over 2 1/2 hours to go. 3 staff from Menzies for 8 check-in desks. It took an hour to drop 2 bags. An hour queue before security (which actually only took 15 mins) is appalling service.

BA don't care about Manchester.
Opening check-in at 2 1/2 hours is the standard contracted opening time these days for short haul flights for most airlines and the contracts usually stipulates 2 agents.
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Old 17th Apr 2022, 10:48
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I was told nobody in the terminal could do ticketing
I think that is now true, an airline that can't sell a customer a ticket at their main base, what an embarrassment.

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Old 17th Apr 2022, 14:41
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Originally Posted by WHBM View Post
As you appear to be about 15 miles from manchester airport, can you nip over to the BA desk there and do it ?l
Last time I looked the only BA staff at MAN were the engineers. All ground ops are handled by Menzies.
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Old 17th Apr 2022, 15:12
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Don't get me started on ticketing skills at airports. Something like 20 years ago I had a RTW Star Alliance business class ticket. I was booked on a Thai flight Kuala Lumpur to Bangkok in economy because the particular flight only had economy. I turned up early for a flight that did have business. Nobody (and I mean NOBODY) at Thai understood the difference between "booked" and "paid" class they just looked at the booked class on the later flight and refused to understand that I had paid for business. BA are by no means the first people to do away with ticketing staff at airports.
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Old 17th Apr 2022, 15:26
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BA Check-in at Manchester is appalling. Nothing to do with airport security. The fact that there are insufficient staff (maximum 3) is BA's fault, whether or not they are contracted. It is better to travel with other carriers, such as KLM/AF on long-haul than to route via LHR with BA. Unpleasant experience at MAN, 5 times this year so far. No more planned.
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Old 17th Apr 2022, 17:29
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Originally Posted by MissChief View Post
BA Check-in at Manchester is appalling. Nothing to do with airport security. The fact that there are insufficient staff (maximum 3) is BA's fault, whether or not they are contracted. It is better to travel with other carriers, such as KLM/AF on long-haul than to route via LHR with BA. Unpleasant experience at MAN, 5 times this year so far. No more planned.
For 5/6 departures a day which all spaced 2-3 hours apart and with a maximum of around 200 people per flight, 3 check in staff would seem reasonable to me. NCL has a similar level of BA flights to MAN and generally seem to operate with 2 check-in desks.
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Old 18th Apr 2022, 05:45
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Read it again...

Originally Posted by Mackem in Consett View Post
I think you've answered your own quote. Menzies handle BA at Manchester. And security isn't a BA issue either.
I wasn't criticising security - actually saying it was good. That BA farm it out to Menzies and either don't have decent SLA's, or don't enforce them is terrible.

And while I accept that usually 2 1/2 hours is acceptable, it isn't when you've had an email from the same company telling you to be there 3 hours before hand!

Defend BA all you like, at the moment they, and Menzies, are shocking compared to almost every other airline.
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Old 18th Apr 2022, 05:47
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No...

Originally Posted by tigertanaka View Post
For 5/6 departures a day which all spaced 2-3 hours apart and with a maximum of around 200 people per flight, 3 check in staff would seem reasonable to me. NCL has a similar level of BA flights to MAN and generally seem to operate with 2 check-in desks.
Queuing for an hour to drop bags isn't reasonable. It takes 10 mins with other carriers.
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Old 18th Apr 2022, 10:15
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Originally Posted by HOVIS View Post
Last time I looked the only BA staff at MAN were the engineers. All ground ops are handled by Menzies.
Surely part of the handling for a scheduled carrier is ticketing ? I've been ticketed by Ryanair at Bristol airport, and that pretty surely was by the agent, not airline staff.
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