British Airways-2
Join Date: Apr 2010
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Noticing in the last couple of days that operators based at Stansted - Ryanair, Easy, Jet 2 all seem to be rolling along in and out pretty much as scheduled, maybe a couple of late evening arrivals delayed by an hour or so, but that is true of normal times. BA at Heathrow has multiple cancellations, longer delays, etc, that have made the press. The flight information is one thing, but after arrival further accounts of lengthy holds for gates, non-delivery of any baggage from the flight at all, etc.
Whatever is it that BA have allowed to happen that does not afflict these other London-based operators ? I did see a (non-aviation) source writing about their staff who were "off with Covid" that it did seem the "usual suspects" were well represented there among them. Is this a BA experience ?
Whatever is it that BA have allowed to happen that does not afflict these other London-based operators ? I did see a (non-aviation) source writing about their staff who were "off with Covid" that it did seem the "usual suspects" were well represented there among them. Is this a BA experience ?
Join Date: Apr 2010
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Noticing in the last couple of days that operators based at Stansted - Ryanair, Easy, Jet 2 all seem to be rolling along in and out pretty much as scheduled, maybe a couple of late evening arrivals delayed by an hour or so, but that is true of normal times. BA at Heathrow has multiple cancellations, longer delays, etc, that have made the press. The flight information is one thing, but after arrival further accounts of lengthy holds for gates, non-delivery of any baggage from the flight at all, etc.
Whatever is it that BA have allowed to happen that does not afflict these other London-based operators ? I did see a (non-aviation) source writing about their staff who were "off with Covid" that it did seem the "usual suspects" were well represented there among them. Is this a BA experience ?
Whatever is it that BA have allowed to happen that does not afflict these other London-based operators ? I did see a (non-aviation) source writing about their staff who were "off with Covid" that it did seem the "usual suspects" were well represented there among them. Is this a BA experience ?
As you appear to be about 15 miles from manchester airport, can you nip over to the BA desk there and do it ?l
Join Date: Aug 2004
Location: Hemel Hempstead
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Until very recently that wasn't true. There were indeed staff who were trained on ticketing, for obvious reasons. Another triumph from Alex "cost cutting is in our DNA" Cruz?
"After a problem at T5 the other day, I was told nobody in the terminal could do ticketing -"
the words "I wish to fly First Class to New York peasant" normally produces someone pretty quick
the words "I wish to fly First Class to New York peasant" normally produces someone pretty quick
Join Date: Oct 2017
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BA Desk...
BA don't care about Manchester.
Join Date: Jul 2021
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Flew BA from MAN yesterday. No BA desk open, and they only opened check-in (no bag drop) with just over 2 1/2 hours to go. 3 staff from Menzies for 8 check-in desks. It took an hour to drop 2 bags. An hour queue before security (which actually only took 15 mins) is appalling service.
BA don't care about Manchester.
BA don't care about Manchester.
Join Date: Aug 2009
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Flew BA from MAN yesterday. No BA desk open, and they only opened check-in (no bag drop) with just over 2 1/2 hours to go. 3 staff from Menzies for 8 check-in desks. It took an hour to drop 2 bags. An hour queue before security (which actually only took 15 mins) is appalling service.
BA don't care about Manchester.
BA don't care about Manchester.
Join Date: May 2005
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Flew BA from MAN yesterday. No BA desk open, and they only opened check-in (no bag drop) with just over 2 1/2 hours to go. 3 staff from Menzies for 8 check-in desks. It took an hour to drop 2 bags. An hour queue before security (which actually only took 15 mins) is appalling service.
BA don't care about Manchester.
BA don't care about Manchester.
I was told nobody in the terminal could do ticketing
Don't get me started on ticketing skills at airports. Something like 20 years ago I had a RTW Star Alliance business class ticket. I was booked on a Thai flight Kuala Lumpur to Bangkok in economy because the particular flight only had economy. I turned up early for a flight that did have business. Nobody (and I mean NOBODY) at Thai understood the difference between "booked" and "paid" class they just looked at the booked class on the later flight and refused to understand that I had paid for business. BA are by no means the first people to do away with ticketing staff at airports.
Join Date: Feb 2001
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BA Check-in at Manchester is appalling. Nothing to do with airport security. The fact that there are insufficient staff (maximum 3) is BA's fault, whether or not they are contracted. It is better to travel with other carriers, such as KLM/AF on long-haul than to route via LHR with BA. Unpleasant experience at MAN, 5 times this year so far. No more planned.
Join Date: Mar 2013
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BA Check-in at Manchester is appalling. Nothing to do with airport security. The fact that there are insufficient staff (maximum 3) is BA's fault, whether or not they are contracted. It is better to travel with other carriers, such as KLM/AF on long-haul than to route via LHR with BA. Unpleasant experience at MAN, 5 times this year so far. No more planned.
Join Date: Oct 2017
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Read it again...
And while I accept that usually 2 1/2 hours is acceptable, it isn't when you've had an email from the same company telling you to be there 3 hours before hand!
Defend BA all you like, at the moment they, and Menzies, are shocking compared to almost every other airline.
Join Date: Oct 2017
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No...
Queuing for an hour to drop bags isn't reasonable. It takes 10 mins with other carriers.
Surely part of the handling for a scheduled carrier is ticketing ? I've been ticketed by Ryanair at Bristol airport, and that pretty surely was by the agent, not airline staff.