TUI airways-2
Join Date: Apr 2014
Location: Newcastle upon Tyne
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Join Date: Nov 2019
Location: UK
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What the hell is going on with TUI?! Are they still that short staffed and have endless amount of claims to process, that they can't even answer a question on Twitter or Facebook Messenger, or don't answer the phone!!
We flew out to Izmir on a delayed flight from Birmingham on 18th September (should have been Manchester) and were delayed 3hrs 20mins, but still since 19th Sep we cannot get hold of TUI!
When completing the online form, the automatic e mail response comes back saying "unfortunately, we are unable to process your claim, because one of several reasons" blah blah blah! Everything on the form is correct!
Should have departed Manchester on 17th Sep @15:40, but after 5hrs of delays, flight was cancelled, sent to a hotel in Manchester and bussed down to Birmingham on 18th Sep for a departure to Izmir @15:25, however, the flight was delayed until 18:55...when putting the claim in for this delay, the above message appears!
Anyone having the same or similar experiences?
We flew out to Izmir on a delayed flight from Birmingham on 18th September (should have been Manchester) and were delayed 3hrs 20mins, but still since 19th Sep we cannot get hold of TUI!
When completing the online form, the automatic e mail response comes back saying "unfortunately, we are unable to process your claim, because one of several reasons" blah blah blah! Everything on the form is correct!
Should have departed Manchester on 17th Sep @15:40, but after 5hrs of delays, flight was cancelled, sent to a hotel in Manchester and bussed down to Birmingham on 18th Sep for a departure to Izmir @15:25, however, the flight was delayed until 18:55...when putting the claim in for this delay, the above message appears!
Anyone having the same or similar experiences?
Join Date: Feb 2005
Location: 35,000ft
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What the hell is going on with TUI?! Are they still that short staffed and have endless amount of claims to process, that they can't even answer a question on Twitter or Facebook Messenger, or don't answer the phone!!
We flew out to Izmir on a delayed flight from Birmingham on 18th September (should have been Manchester) and were delayed 3hrs 20mins, but still since 19th Sep we cannot get hold of TUI!
When completing the online form, the automatic e mail response comes back saying "unfortunately, we are unable to process your claim, because one of several reasons" blah blah blah! Everything on the form is correct!
Should have departed Manchester on 17th Sep @15:40, but after 5hrs of delays, flight was cancelled, sent to a hotel in Manchester and bussed down to Birmingham on 18th Sep for a departure to Izmir @15:25, however, the flight was delayed until 18:55...when putting the claim in for this delay, the above message appears!
Anyone having the same or similar experiences?
We flew out to Izmir on a delayed flight from Birmingham on 18th September (should have been Manchester) and were delayed 3hrs 20mins, but still since 19th Sep we cannot get hold of TUI!
When completing the online form, the automatic e mail response comes back saying "unfortunately, we are unable to process your claim, because one of several reasons" blah blah blah! Everything on the form is correct!
Should have departed Manchester on 17th Sep @15:40, but after 5hrs of delays, flight was cancelled, sent to a hotel in Manchester and bussed down to Birmingham on 18th Sep for a departure to Izmir @15:25, however, the flight was delayed until 18:55...when putting the claim in for this delay, the above message appears!
Anyone having the same or similar experiences?
Join Date: Nov 2019
Location: UK
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We have a TUI travel agents nearby, might be worth calling in there, although I doubt they can help with this situation...
Join Date: Mar 2008
Location: Doncaster
Age: 49
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The only celebration that DSA staff are having is ES-SAM, a wet lease A320 that has been plaguing Tui flights with maintenance delays all summer has flown the coup and is returning home....
Join Date: Sep 2012
Location: Newcastle
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Titan and Wamos (admittedly not a 737/320/321) are far more reliable.
it will be interesting to see what TUI do for S23 especially with the Sunwing agreement, apparently, ending. Although that has had its issues at ABZ too.
Join Date: May 2016
Location: The EU
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Most of the Sunwing issues have been caused by their pilots essentially working to rule as a result of the proposed acquisition by Westjet. This includes a refusal to go into discretion and refusing to work if "rest" is disturbed, for example by a phone call delaying report to avoid going into discretion. Longer flights like ABZ-DLM become particularly vulnerable.
Unfortunately it's British customers just trying to go on holiday that end up caught up in an industrial dispute that's happening on the other side of the Atlantic.
Unfortunately it's British customers just trying to go on holiday that end up caught up in an industrial dispute that's happening on the other side of the Atlantic.
I know the answer is because they’re cheap and they probably recoup a significant amount back, from clauses in their contract, but I have no idea why TUI and Jet2 continue to use them. Even when you went back to the TCX days, they were dire then. There was an aircraft one year based up at NCL and it was literally tech every other week.
Join Date: Sep 2012
Location: Newcastle
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Across the summer, it’s barely been seen with Titan and they have even smaller numbers. I can guarantee they would win many more contracts, certainly over the summer, if they added even more to their fleet. It’s TBC whether it’s always tech issues (for Smart Lynx) this summer, as it could easily be crew issues too, but historically they have been awful.
Join Date: Apr 2018
Location: North of Watford Gap
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SE-RFZ will stay in MAN until the tail end of October and then will transfer back to ARN for the winter season.
Join Date: Jun 2020
Location: Newcastle
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I’m sure someone can find the figures somewhere but this is definitely not an urban myth. It’s been the case for years, as I said above.
Across the summer, it’s barely been seen with Titan and they have even smaller numbers. I can guarantee they would win many more contracts, certainly over the summer, if they added even more to their fleet. It’s TBC whether it’s always tech issues (for Smart Lynx) this summer, as it could easily be crew issues too, but historically they have been awful.
Across the summer, it’s barely been seen with Titan and they have even smaller numbers. I can guarantee they would win many more contracts, certainly over the summer, if they added even more to their fleet. It’s TBC whether it’s always tech issues (for Smart Lynx) this summer, as it could easily be crew issues too, but historically they have been awful.
Other than making a mental note to avoid I think a trawl though the old NCL treads will corroborate this!
Other than making a mental note to avoid I think a trawl though the old NCL treads will corroborate this!
Join Date: May 2002
Location: Near Gatwick
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Wamos have been here at Gatwick quite a few times over the last couple of months..not sure why ,but really enjoying seeing the heavies here
EC-NTY and EC-NOF are here for Tui now ..presume Tui are short of 787? or is it crew?
EC-NTY and EC-NOF are here for Tui now ..presume Tui are short of 787? or is it crew?
Join Date: Jul 2004
Location: Surrey, England
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My guess is we will see more of these operators doing TUI flights in the future and less flights by TUI aircraft. Having done two such subleased flights I regard this as a retrograde step. No problem with cabin crew and impresssed with Titan but can’t say the same regarding the aircraft state on Avion Express. Delay due to a radio fault, no hot water for drinks, no washbasin water, very worn seating and filthy under seat cover. If this is the future of TUI short haul flights there is a major risk of delays increasing due serviceability issues and adverse passenger reaction to cabin states. If this is the TUI future I am sure Jet 2 will benefit hugely.
Join Date: Sep 2012
Location: Newcastle
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Aircraft out of position and working outside of schedule due to hurricane Ian.
