EasyJet-6
Join Date: Jan 2005
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easyJet’s decision to cancel about 240 flights over 10 days had been prompted by a combination of issues affecting operations, a spokeswoman said. She said: “We have taken the decision to make advance cancellations of around 24 Gatwick flights per day starting from tomorrow 28 May until 6 June. We are very sorry for the late notice of some of these cancellations and inconvenience caused for customers booked on these flights however we believe this is necessary to provide reliable services over this busy period. Customers are being informed from today and provided with the option to rebook their flight or receive a refund and can apply for compensation in line with regulations.”
Join Date: Sep 2007
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It seems that in their haste to get back to 2019 levels of activity and revenue generation, easyJet have bitten off significantly more than they can chew. I made two A319 flights this week. Both were over an hour late and both were on down-seated aircraft with only 3 cabin crew. Today's announcements suggests a significant imbalance between published schedules and available resources. I wonder if they will be able to correct this, in the short term, or if this will be the pattern of cancellations for the whole Summer?
The costs of all this, both monetary and reputational, will be significant, and reflect badly on the decisions of the leadership team. It's obviously early in the Summer, and much could change, but you have to wonder if Wizz will come back with another takeover bid, and if Lundgren, and his team, will survive?
The costs of all this, both monetary and reputational, will be significant, and reflect badly on the decisions of the leadership team. It's obviously early in the Summer, and much could change, but you have to wonder if Wizz will come back with another takeover bid, and if Lundgren, and his team, will survive?
Join Date: May 2005
Location: UK
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It seems that in their haste to get back to 2019 levels of activity and revenue generation, easyJet have bitten off significantly more than they can chew. I made two A319 flights this week. Both were over an hour late and both were on down-seated aircraft with only 3 cabin crew. Today's announcements suggests a significant imbalance between published schedules and available resources. I wonder if they will be able to correct this, in the short term, or if this will be the pattern of cancellations for the whole Summer?
The costs of all this, both monetary and reputational, will be significant, and reflect badly on the decisions of the leadership team. It's obviously early in the Summer, and much could change, but you have to wonder if Wizz will come back with another takeover bid, and if Lundgren, and his team, will survive?
The costs of all this, both monetary and reputational, will be significant, and reflect badly on the decisions of the leadership team. It's obviously early in the Summer, and much could change, but you have to wonder if Wizz will come back with another takeover bid, and if Lundgren, and his team, will survive?
I’ve flown three return trips in the last two weeks with a mixture of airlines, easyJet and Wizz equally delayed from LGW, easyJet still no catering other than drinks and Pringles….I think all airlines are suffering, remember BA took an axe to schedules at least twice so far this summer
Join Date: Jan 2008
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It seems that in their haste to get back to 2019 levels of activity and revenue generation, easyJet have bitten off significantly more than they can chew. I made two A319 flights this week. Both were over an hour late and both were on down-seated aircraft with only 3 cabin crew. Today's announcements suggests a significant imbalance between published schedules and available resources. I wonder if they will be able to correct this, in the short term, or if this will be the pattern of cancellations for the whole Summer?
The costs of all this, both monetary and reputational, will be significant, and reflect badly on the decisions of the leadership team. It's obviously early in the Summer, and much could change, but you have to wonder if Wizz will come back with another takeover bid, and if Lundgren, and his team, will survive?
The costs of all this, both monetary and reputational, will be significant, and reflect badly on the decisions of the leadership team. It's obviously early in the Summer, and much could change, but you have to wonder if Wizz will come back with another takeover bid, and if Lundgren, and his team, will survive?
Join Date: Mar 2004
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Chatting to a few easyJet people in the last 48 hours, there seems to be an expectation and a hope of a wholesale management team change. The level of animosity towards one in particular is quite extraordinary. And there are rumblings that another is increasingly unwell and a third simply out of their depth. It doesn’t sound at all good.
Join Date: Aug 2009
Location: London
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I'm getting the full Easyjet experience tonight at GVA. Flight to LGW cancelled with 3 hours notice. Switched to LTN flight and that now 2 hours late. Will mean Thameslink to London and, while wife gets taxi home to Hackney, I have to go on to LGW to pick up the car and then drive home, as she needs it first thing... what are the odds on getting the full EU261 compensation?
Join Date: Jan 2005
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If you live in Hackney why did you not fly Swiss from LCY?
Keep your Thameslink receipt, you might be able to claim that! But seriously they did get you from GVA to London. I think the next LGW was canx as well.
Keep your Thameslink receipt, you might be able to claim that! But seriously they did get you from GVA to London. I think the next LGW was canx as well.
Join Date: Sep 2007
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I'm getting the full Easyjet experience tonight at GVA. Flight to LGW cancelled with 3 hours notice. Switched to LTN flight and that now 2 hours late. Will mean Thameslink to London and, while wife gets taxi home to Hackney, I have to go on to LGW to pick up the car and then drive home, as she needs it first thing... what are the odds on getting the full EU261 compensation?
But, depending on the precise circumstances, you may be able to argue that they should have had more operational resilience.
I hope that you, your wife, and your car, eventually got home.
Join Date: Aug 2009
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I see from the tracker they claim 'exceptional circumstances' as it was an ATC restriction which caused the crew to go out of hours. When they use those words, it usually means they don't intend to pay.
But, depending on the precise circumstances, you may be able to argue that they should have had more operational resilience.
I hope that you, your wife, and your car, eventually got home.
But, depending on the precise circumstances, you may be able to argue that they should have had more operational resilience.
I hope that you, your wife, and your car, eventually got home.
Join Date: Aug 2009
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Swiss was too expensive at the time. In all honesty, I'd be happy if they covered the train ticket costs and have no great desire to chase for anything more.
Easyjet has cancelled a significant number of flights at Gatwick, but Luton seems unaffected. Anyone able to say why one base should be so lacking in staff, while the other is not ?
Join Date: Sep 2012
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Easyjet has cancelled a significant number of flights at Gatwick, but Luton seems unaffected. Anyone able to say why one base should be so lacking in staff, while the other is not ?
Easyjet cabin crew shortage?
Anyone know how much of this Easyjet cabin crew shortage has more to do with a new contract being ‘offered’ to them than it has to do with covid?
Join Date: Jan 2005
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New contract being offered to Berlin based crews to move to other bases since the reduction of flights from BER. Everywhere else, if you are on a contact then that should stand.
Join Date: Sep 2010
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The half-term and jubilee period is over, but Easyjet still seem to be cancelling flights just a few hours before departure... and the press seem happy to report this with great glee. This presumably leads to a loss of confidence by the public, with people choosing to book with other carriers to some degree.
Under Carolyn McCall, one of the big things was to stabilise the operation, ensure reliability and improve OTP. As a passenger, you knew that if Easyjet sold a ticket, the flight would almost always operate and generally be on time. That seems to have collapsed, with a chaotic "winging it" approach instead - fine for a tiny start-up airline mortgaged to the max... but not for a major company
Why is Easyjet unable to achieve operational stability and decide (and communicate to pax) even 24h in advance what it can or cannot deliver ?
Under Carolyn McCall, one of the big things was to stabilise the operation, ensure reliability and improve OTP. As a passenger, you knew that if Easyjet sold a ticket, the flight would almost always operate and generally be on time. That seems to have collapsed, with a chaotic "winging it" approach instead - fine for a tiny start-up airline mortgaged to the max... but not for a major company
Why is Easyjet unable to achieve operational stability and decide (and communicate to pax) even 24h in advance what it can or cannot deliver ?
Join Date: Apr 2008
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The half-term and jubilee period is over, but Easyjet still seem to be cancelling flights just a few hours before departure... and the press seem happy to report this with great glee. This presumably leads to a loss of confidence by the public, with people choosing to book with other carriers to some degree.
Under Carolyn McCall, one of the big things was to stabilise the operation, ensure reliability and improve OTP. As a passenger, you knew that if Easyjet sold a ticket, the flight would almost always operate and generally be on time. That seems to have collapsed, with a chaotic "winging it" approach instead - fine for a tiny start-up airline mortgaged to the max... but not for a major company
Why is Easyjet unable to achieve operational stability and decide (and communicate to pax) even 24h in advance what it can or cannot deliver ?
Under Carolyn McCall, one of the big things was to stabilise the operation, ensure reliability and improve OTP. As a passenger, you knew that if Easyjet sold a ticket, the flight would almost always operate and generally be on time. That seems to have collapsed, with a chaotic "winging it" approach instead - fine for a tiny start-up airline mortgaged to the max... but not for a major company
Why is Easyjet unable to achieve operational stability and decide (and communicate to pax) even 24h in advance what it can or cannot deliver ?
It's not industry wide. Ryanair at STN seem to be very stable and reliable.
I could understand that over half term with large crowds, Easyjet was having to deal with a short term surge, and operational reliability would suffer. However post surge, they still seem to be chaotic. Easyjet know the numbers of crew and aircraft available... I don't see why somebody senior at HQ cannot decide *in advance* what is operationally achievable and what is not, and communicate this publicly. Tell people in advance, and they can work around it (and Easyjet can avoid EU261 claims) - getting an email while in the car to the airport to say the beach is cancelled is far too late.
Running an airline with a large leisure focus is about taking money now in return for delivering a service in a month or more. Without consumer confidence that the service will be delivered... the consumer will purchase from another airline, including those high-fare (and profitable) late notice bookings
I could understand that over half term with large crowds, Easyjet was having to deal with a short term surge, and operational reliability would suffer. However post surge, they still seem to be chaotic. Easyjet know the numbers of crew and aircraft available... I don't see why somebody senior at HQ cannot decide *in advance* what is operationally achievable and what is not, and communicate this publicly. Tell people in advance, and they can work around it (and Easyjet can avoid EU261 claims) - getting an email while in the car to the airport to say the beach is cancelled is far too late.
Running an airline with a large leisure focus is about taking money now in return for delivering a service in a month or more. Without consumer confidence that the service will be delivered... the consumer will purchase from another airline, including those high-fare (and profitable) late notice bookings
