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Old 7th Apr 2022, 20:14
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Pay...

MAG are trumpeting just over £10 per hour for Security Officers - which includes the shift allowance for turning up at 2am, parking 2 miles away and getting bussed to work.

Meanwhile, Tesco...

https://www.bbc.co.uk/news/business-61021465

Same pay, park outside, work normal hours and don't put up with the abuse from management and passengers. Pay rates and conditions are going to have to increase massively before MAG can properly staff itself. I agree with previous posters - for the last 13 years of my working life they are the worst airport on this planet I have to pass through. The original T2 Transformation Project plans were amazing, what we've actually got is, frankly, embarrassing.

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Old 7th Apr 2022, 20:29
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Originally Posted by Rutan16
Not like for like to be honest .All three are within Schengen so the Majority of traffic is passport/customs free and frictionless on arrival. Another Brexit benefit puts UK passport holders on a par with Russian , Serbian and African travelers 👍

And significantly reduces queues by a magnitude
Hate to tell you but when we were in the EU we were never in Schengen...so not the same
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Old 7th Apr 2022, 20:46
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Nail on head, Fiddler.
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Old 7th Apr 2022, 21:12
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Originally Posted by HOVIS
Nail on head, Fiddler.
Indeed....my local McDonalds pays £10 ph and my local Starbuck pays £11 ph. As Fiddler says - pay needs to improve. Dramatically
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Old 7th Apr 2022, 22:10
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Originally Posted by ICEHOUSES
The rot started when all the low cost carriers started operations from MAN with many based aircraft, many of these passengers take trolly bags through security with liquids in to save checked in baggage cost, which holds all the security lines up resulting in all these delays to passengers. Years ago before the likes of Ryanair and easyJet moved in this never happened, but this is unfortunately the way aviation is nowadays I accept.
Feel like MAG have this thinking that they don't need to bother with upgrading the airport or any of it's facilities as most passengers are just there for a cheap flight. The airport needs to fall into capable hands because they've run it into the ground. A couple of years ago I flew from Singapore to Dubai, then into Manchester. What a massive culture shock it was to travel through two world class airports then arrive at a dump like MAN which still feels like it's stuck in the 90's with the low ceilings, outdated architecture and broken facilities.
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Old 7th Apr 2022, 22:23
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Who is Head of Security?
How long have they been in the role?
Who do they report to?

Give us a name so we can linkedin...
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Old 8th Apr 2022, 04:02
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Originally Posted by Dorking
Hate to tell you but when we were in the EU we were never in Schengen...so not the same
When we were in the EU we used the EU passport holders gates to enter the Schengen zone; now we have to use the all other passports gates; its a mess, well done!!!!!
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Old 8th Apr 2022, 08:31
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Manchester Airport boss warns queues could continue for weeks - BBC News

"But the compromise between having that situation or cancelling lots of flights for people - which other airports have done in recent weeks - we believe people would prefer to accept a queue and make sure they get away."

Since when did airports cancel flights? A little disingenuous I would suggest.
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Old 8th Apr 2022, 08:34
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Originally Posted by commit aviation
Manchester Airport boss warns queues could continue for weeks - BBC News

"But the compromise between having that situation or cancelling lots of flights for people - which other airports have done in recent weeks - we believe people would prefer to accept a queue and make sure they get away."

Since when did airports cancel flights? A little disingenuous I would suggest.
Quite right commit aviation
These clowns really are talking nonsense
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Old 8th Apr 2022, 08:36
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Credit : Guardian

https://www.theguardian.com/business/2022/apr/06/outrage-over-huge-pay-rises-for-manchester-airports-group-bosses?CMP=Share_iOSApp_Other

This paragraph caught my eye.

"Meanwhile, the highest-paid director at MAG – understood to be its chief executive, Charlie Cornish – was awarded an extra £500,000, a rise of 25% taking his total remuneration to £2.5m".

What for ?

Given the airport was losing money that increase could only have come directly from the funds that were given to the airport from the shareholders in Gtr Manchester?

There has incidentally just been a phone in on 5live about transport chaos but unfortunately it might as well have been called the Man Airport debate".


Not sure who the travel correspondent was but she said that "Man Airport have this morning issued an apology but seemingly admitted they accepted slots from airlines in advance knowing full well they didn't have the operational structures in place to meet the throughput."

She went on to say
"that is an extraordinary admission of failiure ".
her words not mine !





Last edited by Navpi; 8th Apr 2022 at 10:59.
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Old 8th Apr 2022, 10:50
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Originally Posted by commit aviation
Manchester Airport boss warns queues could continue for weeks - BBC News

"But the compromise between having that situation or cancelling lots of flights for people - which other airports have done in recent weeks - we believe people would prefer to accept a queue and make sure they get away."

Since when did airports cancel flights? A little disingenuous I would suggest.
About the same time as aircraft parked on runways!! Journalists, even in the case of the BBC report you cite, "Transport Correspondents", are woefully ignorant but consistently get away with it. In a report a couple of days ago on the BBC News website the repeatedly referred to "Stanstead" airport. Give me strength!
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Old 8th Apr 2022, 10:54
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Originally Posted by ATNotts
About the same time as aircraft parked on runways!! Journalists, even in the case of the BBC report you cite, "Transport Correspondents", are woefully ignorant but consistently get away with it. In a report a couple of days ago on the BBC News website the repeatedly referred to "Stanstead" airport. Give me strength!
Not just journo's - look at any airport social media and there will be comments like "Why don't you fly to Sydney?". Cos we are an airport...
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Old 8th Apr 2022, 13:41
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Originally Posted by Dorking
Hate to tell you but when we were in the EU we were never in Schengen...so not the same
well aware and pointed stated reference to the advantages of Schengen even being outside however within the EU meant UK passport holders gong through the EU corridor with minimal fuss now the rest remains as stated
And the AENA airports having fewer problems
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Old 8th Apr 2022, 14:17
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Originally Posted by Rutan16
well aware and pointed stated reference to the advantages of Schengen even being outside however within the EU meant UK passport holders gong through the EU corridor with minimal fuss now the rest remains as stated
And the AENA airports having fewer problems
Additionally Schengen also includes three large and several minor None EU countries.
The point is EU or EEA citizens Freedom of movement allowed travel between member states without the need of a passport just a national ID is necessary; there are no passport controls to speak of
The UK retained passport control sure however to comply with the above accepted ID cards for entry
That has now disappeared and all EU Citizens need a passport to enter the UK as of January and that’s an added burden at the frontier is it not
Those Spanish airports don’t check EU/EEA travelers passports they don’t need too

Last edited by Rutan16; 8th Apr 2022 at 15:05.
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Old 8th Apr 2022, 21:35
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A detailed story of how one family turned up 4 hours early and still missed their flight
https://www.manchestereveningnews.co...vWtdl6xQ%3D%3D
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Old 8th Apr 2022, 21:39
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Originally Posted by Asturias56
"While Greater Manchester's councils are majority shareholders in Manchester Airports Group (MAG), the day-to-day operation is usually outside the remit of both the town halls and the Mayor's office"

So no direct "stakeholder" involvement - a nice cushy number where you set your own rules and PI's
Well then change it so that it DOES fall within your remit Mr. Mayor.
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Old 8th Apr 2022, 23:29
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Originally Posted by TheFiddler
MAG are trumpeting just over £10 per hour for Security Officers - which includes the shift allowance for turning up at 2am, parking 2 miles away and getting bussed to work.

Meanwhile, Tesco...

Same pay, park outside, work normal hours and don't put up with the abuse from management and passengers. Pay rates and conditions are going to have to increase massively before MAG can properly staff itself..
I read on the BBC that MAG say half those appointed as security officers quit before their DfT checks were completed - and then had the cheek to blame this on DfT. Manchester, it's YOUR issue. You don't pay them enough, and quite possibly don't put them on proper full pay while in training. Today you have to make the job sufficiently attractive and worthwhile to keep employees - otherwise all the costs of training etc get wasted. Your HR team can't do the arrogant "I'm better than you lot" strutting over applicants they likely previously did.

You can't pay people bottom wages, for someone who likely would not afford their own car, and come to work on the bus - and then have shift hours where getting to/from work is then a confounded nuisance compared to elsewhere.
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Old 9th Apr 2022, 06:41
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Joined fast track in terminal 1 at 0730 this morning. They're telling people the fast track queue is about 1 hour

It took 45 minutes.

Regular queue looked extremely slow

Last edited by lfc84; 9th Apr 2022 at 08:14.
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Old 9th Apr 2022, 08:41
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Did we cover the dismissal three days ago of the airport Managing Director, Karen Smart, up above ? Though my hunch is the Australian investor owners, pursuing an approach of minimum costs regardless, are actually more responsible. Maybe Grant Schapps can have a word ...

I don't know the details of Manchester shift arrangements, but at another well-known major airport the issue was around 6 am. Staff were paid enhanced night rate for reporting between 10 pm and 6 am, so significant numbers were not on shift until 6 am. This might be fine for ramp staff etc, but for security the passengers encounter them an hour or more before they need a pushback tug operator. The modern trend for substantial first wave departures around 7 am, often the biggest wave of the day, and which sometimes seems to have completely passed security planners by, means that a peak occurs through security around 5 am to 6 am - just when only the overnight crew are on duty, and the finance department are not having any security staff starting early - and maybe they can't anyway because there are no buses at 5 am to get to work, and the airport has done nothing about making any provision.

Once you get a huge queue at 6 am it seems to take hours to recover, because again staff have been minimised to the averaghe flow per hour.

Incidentally, I have more than once noticed on the financial side that the security station hardware supplier salesmen seem more adept at scooping security budgets than the airport paying for the operating staff. There are six security stations in place but only three are manned. Big queues. The boardroom solution is to provide a further £1m ... to buy and install another three stations .

And further, how is the staffing for the retail concessions going ? One further thing that hacks me is wasting time in a long queue because security is short staffed, only to finally make it out into the terminal to find the perfumes and jewellery concessions have found it quite possible to be fully staffed up, all having had to be fully security cleared, of course, being airside, and doing blow all business.
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Old 9th Apr 2022, 10:44
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Originally Posted by WHBM
Did we cover the dismissal three days ago of the airport Managing Director, Karen Smart, up above ? Though my hunch is the Australian investor owners, pursuing an approach of minimum costs regardless, are actually more responsible. Maybe Grant Schapps can have a word ...

I don't know the details of Manchester shift arrangements, but at another well-known major airport the issue was around 6 am. Staff were paid enhanced night rate for reporting between 10 pm and 6 am, so significant numbers were not on shift until 6 am. This might be fine for ramp staff etc, but for security the passengers encounter them an hour or more before they need a pushback tug operator. The modern trend for substantial first wave departures around 7 am, often the biggest wave of the day, and which sometimes seems to have completely passed security planners by, means that a peak occurs through security around 5 am to 6 am - just when only the overnight crew are on duty, and the finance department are not having any security staff starting early - and maybe they can't anyway because there are no buses at 5 am to get to work, and the airport has done nothing about making any provision.

Once you get a huge queue at 6 am it seems to take hours to recover, because again staff have been minimised to the averaghe flow per hour.

Incidentally, I have more than once noticed on the financial side that the security station hardware supplier salesmen seem more adept at scooping security budgets than the airport paying for the operating staff. There are six security stations in place but only three are manned. Big queues. The boardroom solution is to provide a further £1m ... to buy and install another three stations .

And further, how is the staffing for the retail concessions going ? One further thing that hacks me is wasting time in a long queue because security is short staffed, only to finally make it out into the terminal to find the perfumes and jewellery concessions have found it quite possible to be fully staffed up, all having had to be fully security cleared, of course, being airside, and doing blow all business.
Well put as said several times the FAULTS are squarely at the Head of securities feet.

As for IFM well only interested in dividends and right now MAG aren’t delivering those and neither are their Australian airports including Sydney and Brisbane where similar security issues have been sighted . Coincidence maybe 🤔

Even the current headlines for both airports are identical !
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