Manchester-3
Join Date: Jul 2007
Location: MCT
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Certainly used to be 3 strikes and you are out. Staff are monitored continuously for any errors so very high pressure.
Join Date: Oct 2005
Location: Leeds, UK & Cork, Ireland
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Does MAN genuinely have a higher risk profile than other airports? If that is the case the extra checks can be justified. If MAN is comparable to local airports and airports across the western world it’s much more difficult to justify.
The introduction of CT scanners should make a dramatic improvement. But I’m sure MAN will have their own unique interpretation of the system.
Join Date: Nov 2019
Location: UK
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What are the unions saying about this ridiculous rule?!
You wouldn't get away with having such a rule in place in for example, France or Germany, unions would be all over it!
Join Date: Feb 2021
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Little wonder that they are having trouble recruiting staff if that is how they work..In the past I have deliberately sought out the supervisors and managers to complain and found them to have, without exception, a smug, self satisfied and unpleasant attitude about them. Clearly the security queue faults lay entirely with the management and that starts at the top..Which is entirely within the remit of MAG to fix. No one else.
Join Date: Jul 2014
Location: manchester
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went through security last week in T1 carried as little as possible in the tray went my coat and one clear bag that the airport issue free as you enter the queue.
In the bag had my car keys, phone , passport paperwork boarding card locator forms etc and loose cash not in a wallet
The guy taking the trays onto the belt asked what was in the clear bag and did I have any liquids laptop or electrical items in a arrogant tone, now I'm all for security and would want it to be done seriously and nothing missed but there attitude and customer service is nothing but unpleasant and the guy got a swift response can you not see whats in the clear bag you tell us to place our items in there, sorry but they get reply in same tone as yourself are greeted with.
Yes also noticed that more bags were going for a second search than those that were passed after scan, and the queue for security at 0530hrs on a Tuesday was out and nearly full length of check i n hall, god help us come summer timetable and school holidays
Our flight was 0640hrs and we had to approach member of staff said if we joined the queue we would never catch the flight, at least one member of staff was approachable, no problem join through fast track queue only problem was there was dozens off others in the same queue same problem
In the bag had my car keys, phone , passport paperwork boarding card locator forms etc and loose cash not in a wallet
The guy taking the trays onto the belt asked what was in the clear bag and did I have any liquids laptop or electrical items in a arrogant tone, now I'm all for security and would want it to be done seriously and nothing missed but there attitude and customer service is nothing but unpleasant and the guy got a swift response can you not see whats in the clear bag you tell us to place our items in there, sorry but they get reply in same tone as yourself are greeted with.
Yes also noticed that more bags were going for a second search than those that were passed after scan, and the queue for security at 0530hrs on a Tuesday was out and nearly full length of check i n hall, god help us come summer timetable and school holidays
Our flight was 0640hrs and we had to approach member of staff said if we joined the queue we would never catch the flight, at least one member of staff was approachable, no problem join through fast track queue only problem was there was dozens off others in the same queue same problem
Government should tell them they can only schedule the number of flights they have the infrastructure to serve. You would think they would be happy to bash a few Labour counclis.
Join Date: Feb 2002
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Actually, they're not all Labour run councils, at least three of them have no overall countrol.
Manchester airport statement:
https://www.manchestereveningnews.co...enger-23412247
“At times today, security queues in Terminal One have been significantly longer than we would like due to a combination of factors. With the rapid recovery of international travel, it has been much more difficult to predict passenger volumes based on the flights that are due to depart.
"Today, we saw more people than we were expecting, which put a considerable strain on our operation. This was compounded by up to 60% of customer bags being rejected as they passed through security because they contained restricted items – a much higher rate than we typically experience.
“Our colleagues have worked tirelessly to process passengers as quickly as they can and we would like to thank them for their dedication throughout the day. We have deployed staff from other parts of the operation to assist in security and, wherever possible, we have prioritised customers within the queue in order to ensure they make their flights.“We would like to apologise to those impacted by today’s challenges and assure them we are doing all we can to rectify the situation. It is likely waiting times will continue to be longer than we would like for the remainder of this evening, and would urge anyone due to travel through Manchester Airport to arrive at the earliest time recommended by their airline and to ensure they are as prepared as they can be to pass through security.”
"Today, we saw more people than we were expecting, which put a considerable strain on our operation. This was compounded by up to 60% of customer bags being rejected as they passed through security because they contained restricted items – a much higher rate than we typically experience.
“Our colleagues have worked tirelessly to process passengers as quickly as they can and we would like to thank them for their dedication throughout the day. We have deployed staff from other parts of the operation to assist in security and, wherever possible, we have prioritised customers within the queue in order to ensure they make their flights.“We would like to apologise to those impacted by today’s challenges and assure them we are doing all we can to rectify the situation. It is likely waiting times will continue to be longer than we would like for the remainder of this evening, and would urge anyone due to travel through Manchester Airport to arrive at the earliest time recommended by their airline and to ensure they are as prepared as they can be to pass through security.”
Join Date: Feb 2018
Location: Manchester
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MAG can paint it any way they want, but that queue is horrendous. Manchester Airport has been getting very bad press lately, it's being noticed by a wider audience and it's going to result in those passengers using LPL/BHX/EDI, maybe even LHR/LGW
Last edited by LFC22; 16th Mar 2022 at 22:20.
So if they are this slow at Security screening, with someone being quoted as 60% of bags going for secondary search at certain times, surely to goodness the CAA needs to get involved. This is not a confident, professional, efficient operation. And given it's importance, it needs to be. Security at MAN has been doing their own special thing for years, with the result they've become a joke. This needs the regulator to have a closer look.
That 60% rejection figure is indicative of poor tech and hardware or poor training. At that level and localised once more to Manchester, it's delusional to blame the customer.
That 60% rejection figure is indicative of poor tech and hardware or poor training. At that level and localised once more to Manchester, it's delusional to blame the customer.
Join Date: Mar 2009
Location: Eas Anglia
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Why do we always get quotes from that "anonymous airport spokesman".
Where is the CEO who came from East Midlands?
Manchester is becoming a laughing stock.
If this was a football team the manager would be facing the sack
Where is the CEO who came from East Midlands?
Manchester is becoming a laughing stock.
If this was a football team the manager would be facing the sack
Join Date: Jun 2016
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To provide a bit of balance, my wife and I traveled through T2 10 days ago, passing through security around 11:30am. We were through in less than ten minutes and all of the staff we dealt with were polite and pretty chipper.
Whether there are specific issues in Terms of T1 is another matter. The sheer volume of higher load factor LCC departures in such a limited period is obviously at risk of pushing the system to breaking point. I don’t know how that can be fixed in the short term.
Whether there are specific issues in Terms of T1 is another matter. The sheer volume of higher load factor LCC departures in such a limited period is obviously at risk of pushing the system to breaking point. I don’t know how that can be fixed in the short term.
That 60% rejection figure is indicative of poor tech and hardware or poor training. At that level and localised once more to Manchester, it's delusional to blame the customer.
This "More passengers than we were expecting..." just does not wash, when schedules are well known in advance.
This security shambles has gone on at MAN far too long and was an issue pre Covid.
It is time the airport owned this shambles & someone should be out !
The agreed security processing time with the CAA is 15 minutes- so it's time the CAA stepped in.
To think pax pay MAN over six quid each in fees to be "processed" through security. Every single pax should be re-imbursed this fee until they get their act together.
MAN needs to be also paying for all the re-bookings for missed flights along with compensation for not meeting their agreed processing agreement with the CAA.
They need to be capping the movement slots to reflect their ability to process passengers.
This security shambles has gone on at MAN far too long and was an issue pre Covid.
It is time the airport owned this shambles & someone should be out !
The agreed security processing time with the CAA is 15 minutes- so it's time the CAA stepped in.
To think pax pay MAN over six quid each in fees to be "processed" through security. Every single pax should be re-imbursed this fee until they get their act together.
MAN needs to be also paying for all the re-bookings for missed flights along with compensation for not meeting their agreed processing agreement with the CAA.
They need to be capping the movement slots to reflect their ability to process passengers.
Join Date: Oct 2007
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This "More passengers than we were expecting..." just does not wash, when schedules are well known in advance.
This security shambles has gone on at MAN far too long and was an issue pre Covid.
It is time the airport owned this shambles & someone should be out !
The agreed security processing time with the CAA is 15 minutes- so it's time the CAA stepped in.
To think pax pay MAN over six quid each in fees to be "processed" through security. Every single pax should be re-imbursed this fee until they get their act together.
MAN needs to be also paying for all the re-bookings for missed flights along with compensation for not meeting their agreed processing agreement with the CAA.
They need to be capping the movement slots to reflect their ability to process passengers.
This security shambles has gone on at MAN far too long and was an issue pre Covid.
It is time the airport owned this shambles & someone should be out !
The agreed security processing time with the CAA is 15 minutes- so it's time the CAA stepped in.
To think pax pay MAN over six quid each in fees to be "processed" through security. Every single pax should be re-imbursed this fee until they get their act together.
MAN needs to be also paying for all the re-bookings for missed flights along with compensation for not meeting their agreed processing agreement with the CAA.
They need to be capping the movement slots to reflect their ability to process passengers.
As noted above, if 60% of trays are being rejected and sent for secondary search then that is clearly a problem with equipment or processes, or both. I have never seen anything even close to that at any other airport.
Join Date: Aug 2007
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I'm flight crew operating out of Terminal 2. Security queues are regularly in excess of 90 minutes which is plainly unacceptable. On one occasion last week, I witnessed the father of a young family asking if there was a toilet nearby for their small children to use. The security operative said "no". The father then replied with " we've been in this queue for almost two hours. I'm going to have to let my son urinate in the corner". This is a totally inhumane situation caused purely by Manchester Airport's incompetence.
Last edited by The Flying Stool; 17th Mar 2022 at 15:53.
Join Date: Sep 2005
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I'm flight crew operating out of Terminal 2. Security queues are regularly in excess of 90 minutes which is plainly unacceptable. One one occasuon last week, I witnessed the father of a young family asking if there was a toilet nearby for their small children to use. The security operative said "no". The father then replied with " we've been in this queue for almost two hours. I'm going to have to let my son urinate in the corner". This is a totally inhumane situation caused purely buy Manchester Airport's incompetence.
Join Date: Oct 2004
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Isn't the problem at MAN and many other UK airports that they have changed their business model from serving "quality" or full service carriers to chasing carriers that appear to believe that they shouldn't be paying for the services that the airport operators has provided to them directly, such as runway, taxiway and terminal infrastructure without which the airport cannot exist, and the carriers aircraft can not operate without? This leads first to underpaying staff, and employing too few staff, then to not being able to obtain or retain staff who will go off to do better, or shall we say, less stressful roles such as deliveries online groceries for major supermarkets.
Passengers will be quite rightly miffed if they see that they are paying £6 each to stand in a 90 minute queue for security, being asked to pay for baggage carts, and their friends and relatives charged extortionate fees for dropping off and picking up.
The model is broken. Major airports such as MAN, GLA, EDI, BHX that have historically offered passengers of quality airlines a half decent service stood up to these low cost airlines and called their bluff. If the likes of MAN called Ryanair's bluff (to name but one of the culprits) and told them their either paid the rate for the job or went elsewhere they would surely throw a hissy fit and up-sticks for a season or so, then be back a season or so later, willing to negotiate sensibly.
Sadly, for the likes of EMA, STN, BRS etc such a strategy isn't really an option as they have chucked all their eggs into the LCC basket - though in the case of EMA cargo could give them some wriggle room.
As an aside, when you look at the passenger rating for most UK airports showing on FR24 are somewhere in the 3.2 - 3.7 out of 5 region. That's a pretty dismal reflection on where passenger service has gone over the past few year - basically down the proverbial pan.
Passengers will be quite rightly miffed if they see that they are paying £6 each to stand in a 90 minute queue for security, being asked to pay for baggage carts, and their friends and relatives charged extortionate fees for dropping off and picking up.
The model is broken. Major airports such as MAN, GLA, EDI, BHX that have historically offered passengers of quality airlines a half decent service stood up to these low cost airlines and called their bluff. If the likes of MAN called Ryanair's bluff (to name but one of the culprits) and told them their either paid the rate for the job or went elsewhere they would surely throw a hissy fit and up-sticks for a season or so, then be back a season or so later, willing to negotiate sensibly.
Sadly, for the likes of EMA, STN, BRS etc such a strategy isn't really an option as they have chucked all their eggs into the LCC basket - though in the case of EMA cargo could give them some wriggle room.
As an aside, when you look at the passenger rating for most UK airports showing on FR24 are somewhere in the 3.2 - 3.7 out of 5 region. That's a pretty dismal reflection on where passenger service has gone over the past few year - basically down the proverbial pan.
