Airlines, Airports & Routes Topics about airports, routes and airline business.

Manchester-3

Old 15th Mar 2022, 19:57
  #1301 (permalink)  
 
Join Date: Jul 2007
Location: MCT
Posts: 891
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by TURIN
Securtity staff are scared to death of losing their job by missing something. There used to be a 3 strikes and you are out rule, I was told that it was now 1 and off you go. Could be just a rumour but it would explain the ridiculous bag checks.
Certainly used to be 3 strikes and you are out. Staff are monitored continuously for any errors so very high pressure.
Suzeman is offline  
Old 15th Mar 2022, 22:53
  #1302 (permalink)  
 
Join Date: Oct 2005
Location: Leeds, UK & Cork, Ireland
Posts: 1,077
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Suzeman
Certainly used to be 3 strikes and you are out. Staff are monitored continuously for any errors so very high pressure.
One strike and out seems a bit unfair and I wonder how it compares to other airports?
Does MAN genuinely have a higher risk profile than other airports? If that is the case the extra checks can be justified. If MAN is comparable to local airports and airports across the western world itís much more difficult to justify.
The introduction of CT scanners should make a dramatic improvement. But Iím sure MAN will have their own unique interpretation of the system.
brian_dromey is offline  
Old 16th Mar 2022, 00:01
  #1303 (permalink)  
 
Join Date: Nov 2019
Location: UK
Posts: 199
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by TURIN
Securtity staff are scared to death of losing their job by missing something. There used to be a 3 strikes and you are out rule, I was told that it was now 1 and off you go. Could be just a rumour but it would explain the ridiculous bag checks.
Wow...a very unfair rule indeed!
What are the unions saying about this ridiculous rule?!

You wouldn't get away with having such a rule in place in for example, France or Germany, unions would be all over it!
MANFAN is offline  
Old 16th Mar 2022, 08:55
  #1304 (permalink)  
 
Join Date: Feb 2021
Location: North of Dorking
Posts: 80
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by TURIN
Securtity staff are scared to death of losing their job by missing something. There used to be a 3 strikes and you are out rule, I was told that it was now 1 and off you go. Could be just a rumour but it would explain the ridiculous bag checks.
Little wonder that they are having trouble recruiting staff if that is how they work..In the past I have deliberately sought out the supervisors and managers to complain and found them to have, without exception, a smug, self satisfied and unpleasant attitude about them. Clearly the security queue faults lay entirely with the management and that starts at the top..Which is entirely within the remit of MAG to fix. No one else.
Dorking is offline  
Old 16th Mar 2022, 19:20
  #1305 (permalink)  
 
Join Date: Jul 2014
Location: manchester
Posts: 46
Likes: 0
Received 0 Likes on 0 Posts
went through security last week in T1 carried as little as possible in the tray went my coat and one clear bag that the airport issue free as you enter the queue.
In the bag had my car keys, phone , passport paperwork boarding card locator forms etc and loose cash not in a wallet
The guy taking the trays onto the belt asked what was in the clear bag and did I have any liquids laptop or electrical items in a arrogant tone, now I'm all for security and would want it to be done seriously and nothing missed but there attitude and customer service is nothing but unpleasant and the guy got a swift response can you not see whats in the clear bag you tell us to place our items in there, sorry but they get reply in same tone as yourself are greeted with.
Yes also noticed that more bags were going for a second search than those that were passed after scan, and the queue for security at 0530hrs on a Tuesday was out and nearly full length of check i n hall, god help us come summer timetable and school holidays
Our flight was 0640hrs and we had to approach member of staff said if we joined the queue we would never catch the flight, at least one member of staff was approachable, no problem join through fast track queue only problem was there was dozens off others in the same queue same problem
SCFC1EP is offline  
Old 16th Mar 2022, 19:22
  #1306 (permalink)  
 
Join Date: Sep 2005
Location: earth
Posts: 930
Likes: 0
Received 0 Likes on 0 Posts
Good grief


lfc84 is online now  
Old 16th Mar 2022, 20:11
  #1307 (permalink)  
 
Join Date: Dec 2010
Location: SCAL
Posts: 116
Received 4 Likes on 2 Posts
Government should tell them they can only schedule the number of flights they have the infrastructure to serve. You would think they would be happy to bash a few Labour counclis.
sherburn2LA is online now  
Old 16th Mar 2022, 20:28
  #1308 (permalink)  
 
Join Date: Feb 2002
Location: UK
Age: 58
Posts: 3,262
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by sherburn2LA
Government should tell them they can only schedule the number of flights they have the infrastructure to serve. You would think they would be happy to bash a few Labour counclis.
Actually, they're not all Labour run councils, at least three of them have no overall countrol.
TURIN is offline  
Old 16th Mar 2022, 20:46
  #1309 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
Posts: 7,817
Received 22 Likes on 15 Posts
Manchester airport statement:
“At times today, security queues in Terminal One have been significantly longer than we would like due to a combination of factors. With the rapid recovery of international travel, it has been much more difficult to predict passenger volumes based on the flights that are due to depart.

"Today, we saw more people than we were expecting, which put a considerable strain on our operation. This was compounded by up to 60% of customer bags being rejected as they passed through security because they contained restricted items – a much higher rate than we typically experience.

“Our colleagues have worked tirelessly to process passengers as quickly as they can and we would like to thank them for their dedication throughout the day. We have deployed staff from other parts of the operation to assist in security and, wherever possible, we have prioritised customers within the queue in order to ensure they make their flights.“We would like to apologise to those impacted by today’s challenges and assure them we are doing all we can to rectify the situation. It is likely waiting times will continue to be longer than we would like for the remainder of this evening, and would urge anyone due to travel through Manchester Airport to arrive at the earliest time recommended by their airline and to ensure they are as prepared as they can be to pass through security.”
https://www.manchestereveningnews.co...enger-23412247
SWBKCB is online now  
Old 16th Mar 2022, 22:01
  #1310 (permalink)  
 
Join Date: Feb 2018
Location: Manchester
Posts: 50
Likes: 0
Received 0 Likes on 0 Posts
MAG can paint it any way they want, but that queue is horrendous. Manchester Airport has been getting very bad press lately, it's being noticed by a wider audience and it's going to result in those passengers using LPL/BHX/EDI, maybe even LHR/LGW

Last edited by LFC22; 16th Mar 2022 at 22:20.
LFC22 is offline  
Old 16th Mar 2022, 23:33
  #1311 (permalink)  
 
Join Date: Dec 2011
Location: London
Age: 42
Posts: 1,399
Received 0 Likes on 0 Posts
So if they are this slow at Security screening, with someone being quoted as 60% of bags going for secondary search at certain times, surely to goodness the CAA needs to get involved. This is not a confident, professional, efficient operation. And given it's importance, it needs to be. Security at MAN has been doing their own special thing for years, with the result they've become a joke. This needs the regulator to have a closer look.

That 60% rejection figure is indicative of poor tech and hardware or poor training. At that level and localised once more to Manchester, it's delusional to blame the customer.
Skipness One Foxtrot is offline  
Old 17th Mar 2022, 07:30
  #1312 (permalink)  
 
Join Date: Mar 2009
Location: Eas Anglia
Age: 64
Posts: 719
Likes: 0
Received 0 Likes on 0 Posts
Why do we always get quotes from that "anonymous airport spokesman".

Where is the CEO who came from East Midlands?

Manchester is becoming a laughing stock.

If this was a football team the manager would be facing the sack
Navpi is offline  
Old 17th Mar 2022, 07:34
  #1313 (permalink)  
 
Join Date: Jun 2016
Location: 2DME
Posts: 177
Likes: 0
Received 0 Likes on 0 Posts
To provide a bit of balance, my wife and I traveled through T2 10 days ago, passing through security around 11:30am. We were through in less than ten minutes and all of the staff we dealt with were polite and pretty chipper.

Whether there are specific issues in Terms of T1 is another matter. The sheer volume of higher load factor LCC departures in such a limited period is obviously at risk of pushing the system to breaking point. I donít know how that can be fixed in the short term.
AndrewH52 is offline  
Old 17th Mar 2022, 08:17
  #1314 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
Posts: 7,817
Received 22 Likes on 15 Posts
That 60% rejection figure is indicative of poor tech and hardware or poor training. At that level and localised once more to Manchester, it's delusional to blame the customer.
Agreed - it can't just be MAN pax. There always seems to be an underlying tone in these airport statments of 'everybody's fault but ours'.
SWBKCB is online now  
Old 17th Mar 2022, 08:28
  #1315 (permalink)  
 
Join Date: Sep 2005
Location: earth
Posts: 930
Likes: 0
Received 0 Likes on 0 Posts
They're unable to admit fault because people will sue them for costs of rebooked flights
lfc84 is online now  
Old 17th Mar 2022, 08:54
  #1316 (permalink)  
 
Join Date: Sep 1999
Location: Manchester
Posts: 1,357
Likes: 0
Received 1 Like on 1 Post
This "More passengers than we were expecting..." just does not wash, when schedules are well known in advance.
This security shambles has gone on at MAN far too long and was an issue pre Covid.
It is time the airport owned this shambles & someone should be out !
The agreed security processing time with the CAA is 15 minutes- so it's time the CAA stepped in.
To think pax pay MAN over six quid each in fees to be "processed" through security. Every single pax should be re-imbursed this fee until they get their act together.
MAN needs to be also paying for all the re-bookings for missed flights along with compensation for not meeting their agreed processing agreement with the CAA.
They need to be capping the movement slots to reflect their ability to process passengers.
Mr A Tis is offline  
Old 17th Mar 2022, 09:32
  #1317 (permalink)  
DP.
 
Join Date: Oct 2007
Location: UK
Posts: 151
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Mr A Tis
This "More passengers than we were expecting..." just does not wash, when schedules are well known in advance.
This security shambles has gone on at MAN far too long and was an issue pre Covid.
It is time the airport owned this shambles & someone should be out !
The agreed security processing time with the CAA is 15 minutes- so it's time the CAA stepped in.
To think pax pay MAN over six quid each in fees to be "processed" through security. Every single pax should be re-imbursed this fee until they get their act together.
MAN needs to be also paying for all the re-bookings for missed flights along with compensation for not meeting their agreed processing agreement with the CAA.
They need to be capping the movement slots to reflect their ability to process passengers.
I find it hard to disagree with any of that. This is solely down to MAG at this point. 'More people than we were expecting' is a frankly laughable excuse. There is no reason why they shouldn't know the number of passengers expected, +/- 5% perhaps, days in advance of the flight. Do they really expect us to believe that there is vast wave of people booking flights at the last minute that is completely throwing their resourcing off?

As noted above, if 60% of trays are being rejected and sent for secondary search then that is clearly a problem with equipment or processes, or both. I have never seen anything even close to that at any other airport.
DP. is offline  
Old 17th Mar 2022, 09:37
  #1318 (permalink)  
 
Join Date: Aug 2007
Location: Newcastle Upon Tyne
Age: 38
Posts: 137
Likes: 0
Received 0 Likes on 0 Posts
I'm flight crew operating out of Terminal 2. Security queues are regularly in excess of 90 minutes which is plainly unacceptable. On one occasion last week, I witnessed the father of a young family asking if there was a toilet nearby for their small children to use. The security operative said "no". The father then replied with " we've been in this queue for almost two hours. I'm going to have to let my son urinate in the corner". This is a totally inhumane situation caused purely by Manchester Airport's incompetence.

Last edited by The Flying Stool; 17th Mar 2022 at 15:53.
The Flying Stool is offline  
Old 17th Mar 2022, 10:36
  #1319 (permalink)  
 
Join Date: Sep 2005
Location: earth
Posts: 930
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by The Flying Stool
I'm flight crew operating out of Terminal 2. Security queues are regularly in excess of 90 minutes which is plainly unacceptable. One one occasuon last week, I witnessed the father of a young family asking if there was a toilet nearby for their small children to use. The security operative said "no". The father then replied with " we've been in this queue for almost two hours. I'm going to have to let my son urinate in the corner". This is a totally inhumane situation caused purely buy Manchester Airport's incompetence.
That's outrageous
lfc84 is online now  
Old 17th Mar 2022, 10:59
  #1320 (permalink)  
 
Join Date: Oct 2004
Location: UK
Posts: 2,831
Likes: 0
Received 0 Likes on 0 Posts
Isn't the problem at MAN and many other UK airports that they have changed their business model from serving "quality" or full service carriers to chasing carriers that appear to believe that they shouldn't be paying for the services that the airport operators has provided to them directly, such as runway, taxiway and terminal infrastructure without which the airport cannot exist, and the carriers aircraft can not operate without? This leads first to underpaying staff, and employing too few staff, then to not being able to obtain or retain staff who will go off to do better, or shall we say, less stressful roles such as deliveries online groceries for major supermarkets.

Passengers will be quite rightly miffed if they see that they are paying £6 each to stand in a 90 minute queue for security, being asked to pay for baggage carts, and their friends and relatives charged extortionate fees for dropping off and picking up.

The model is broken. Major airports such as MAN, GLA, EDI, BHX that have historically offered passengers of quality airlines a half decent service stood up to these low cost airlines and called their bluff. If the likes of MAN called Ryanair's bluff (to name but one of the culprits) and told them their either paid the rate for the job or went elsewhere they would surely throw a hissy fit and up-sticks for a season or so, then be back a season or so later, willing to negotiate sensibly.

Sadly, for the likes of EMA, STN, BRS etc such a strategy isn't really an option as they have chucked all their eggs into the LCC basket - though in the case of EMA cargo could give them some wriggle room.

As an aside, when you look at the passenger rating for most UK airports showing on FR24 are somewhere in the 3.2 - 3.7 out of 5 region. That's a pretty dismal reflection on where passenger service has gone over the past few year - basically down the proverbial pan.
ATNotts is online now  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information

Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.