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BA @ Edinburgh shambles this evening.

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BA @ Edinburgh shambles this evening.

Old 11th Oct 2020, 16:10
  #81 (permalink)  
 
Join Date: Apr 2006
Location: Edinburgh
Age: 61
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Originally Posted by FRatSTN View Post
You mention also that you arrived early, in which case it's not unreasonable to expect the handling agent to not be there ready to meet you..
I have worked as a ground handler and staff constantly watch for flights coming in early and attend that flight normally by waiting at the stand for the aircraft to approach, ready with all equipment needed. So I dont think by being early you get ignored ? What if you are late, lets not bother with them, it's their fault they are late ? Problems I could envisage are staff shortage, steps needing handrails to be cleaned before being used etc, so not BA fault. It's also not unheard of for Edinburgh to hold aircraft because a stand is not available ?(although that should not be a problem currently). I have seen long haul aircraft wait for ages to get a stand, shocking after passenger have already been on the aircraft for 8-9 hours
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Old 11th Oct 2020, 16:26
  #82 (permalink)  
 
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Originally Posted by RoyHudd View Post
one of BA's Captains was poor enough to divert due fuel on our MAN-LHR sector, on a snowy day with insufficient resources to hold for 45 mins.
Just to second Anson's and Locked Door's comments upthread - you think this was "poor" because of?

Did you have access to the TAF the captain had available at the time the fuel decision was made?






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Old 11th Oct 2020, 18:18
  #83 (permalink)  
 
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Originally Posted by olster View Post
Having enjoyed a packet of crisps and a bottle of water as our in flight ‘refreshment’
How would you rate the crisps?
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Old 11th Oct 2020, 18:48
  #84 (permalink)  
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Very mediocre Litebulbs but in view of the volatile nature of the internet I think that would be a whinge too far. Sea salt apparently if you are interested. I made a schoolboy error in that I did not realise that by gate A6 @ T5 there is wait for it a ‘Spoons. The majority of travellers in T5 were obviously in the know and the cognoscenti were tucking into lashings of everything by the time I got there. If I had known I would have pitched up earlier for several large Merlot’s which would hopefully have made me more sanguine about subsequent events. Instead I had consumed a sandwich from Pret A Manger which tasted of cardboard. I really will stop contributing here but in view of your enquiry Litebulbs and with the intent of lightening the mood I have succumbed again. Anyway traveller top tip Wetherspoons is by A6 and is amazingly open until the fun police close it I suppose. Cheers.
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Old 11th Oct 2020, 19:12
  #85 (permalink)  
 
Join Date: Nov 1998
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Taxiing in on any BA flight..........’........welcome to xxx airport we are 3 minutes early! ‘
10 minutes later and still taxiing I look at my watch and chuckle to see we are now ‘7 minutes late’. 25 minutes later the cabin doors are finally opened.
Top tip......can we let the customers decide if we are early or late? Smacks of desperation and frankly who is sick of being preached at about how we are supposed to feel? After a mediocre flight with Cabin Crew who resent the passengers?
BA are finished. London Airways RIP.
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Old 11th Oct 2020, 19:30
  #86 (permalink)  
 
Join Date: Mar 2010
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BA is a joke and covid-19 is just an excuse for the sake of the excuse. Blaming service providers for inadequate support is a lame way of running away from the real problem. Thankfully there's other choices around - unfortunately at this point in time, sometimes BA is the only one (hence why we still fly with them!).
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Old 11th Oct 2020, 19:31
  #87 (permalink)  
 
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Originally Posted by Litebulbs View Post
How would you rate the crisps?
Most likely you had those chilly crisps. Fake, fake, fake. I feel sorry for the staff!

EDIT: I realize you had the sea salt ones - less fake!. Easyjet has orange chocolate bars limited edition on sale right now! You pay for it - at it's almost as [email protected] as the BA crisps, but at least the ticket is about 1/5th of the price (not that I pay myself - but just for info!).
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Old 11th Oct 2020, 20:13
  #88 (permalink)  
 
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Originally Posted by olster View Post
Very mediocre Litebulbs
But you did enjoy them? What stood out that made you enjoy a mediocre experience?

Last edited by Litebulbs; 11th Oct 2020 at 20:30. Reason: spolllling
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Old 11th Oct 2020, 21:29
  #89 (permalink)  
 
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Originally Posted by 4468 View Post
This got me thinking.

According to skyscanner, booking ahead and flying from LHR to EDI with BA will cost £64 return.

If Luton is convenient for you, you can fly from there to EDI with Easy for £59 return. I didn’t look at LGW.

Catching a train from Kings Cross will cost £61 return on the same date.

Ryanair would probably offer a similar service for £9.99 each way.

Too few customers will pay for a robust level of service, and no airline executives will sacrifice their (cost cutting = profit making) bonus to provide it. Of course they will charge whatever they can, but the customer has decided that price is everything!

This is rather sad to say, but the halcyon days of aviation have gone for a very considerable time to come, if not forever.

On many routes everyone is competing with Ryanair levels of cost and service. Because that is what customers in their droves have shown they want.
Personally I have no interest in how much a train costs . . . my time is far more valuable . . . if you want to see a service far worse than the worst shitshow that aviation can stoop to, take the train . . .

And relevantly . . . how the *uck to I get to Helsinki on a train genius ? . . .

Fd
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Old 11th Oct 2020, 21:41
  #90 (permalink)  
 
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Ahhh

kilimax the old EasyJet is far cheaper than BA myth.

a quick look says I can fly from GLA to LHR on the 19th of this month, for example, for £36 with BA, it’s £33 to LTN with EasyJet so hardly 1/5th of the cost...

which just shows that aviation is a race to the bottom and in order to compete the once decent airlines have to cut costs and that means outsourcing - but hey the paying public get what they want, cheap tickets, but are unwilling to accept that sometimes that comes at a cost.
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Old 11th Oct 2020, 22:05
  #91 (permalink)  
 
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Originally Posted by Icanseeclearly View Post
Ahhh

kilimax the old EasyJet is far cheaper than BA myth.

a quick look says I can fly from GLA to LHR on the 19th of this month, for example, for £36 with BA, it’s £33 to LTN with EasyJet so hardly 1/5th of the cost...

which just shows that aviation is a race to the bottom.
What should the price be then?
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Old 11th Oct 2020, 22:27
  #92 (permalink)  
 
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Originally Posted by Robert.humphrey View Post
Who are the “thet” you refer to?
Inhabitants of the planet “ Tharg “ perhaps ?

To be fair, as a comparison,short haul flights to LHR with other so called legacy carriers offer a better travel experience than BA .

I have used Lufthansa , Swiss, KLM, SAS, Finnair even Alitalia all are mere shadows of their former selves all are low cost ( not officially of course). All were consistently more pleasant
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Old 11th Oct 2020, 22:40
  #93 (permalink)  
 
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my time is far more valuable
Perhaps a private jet might be more appropriate for you? 🤔
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Old 12th Oct 2020, 06:01
  #94 (permalink)  
 
Join Date: Dec 2002
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Originally Posted by Icanseeclearly View Post
Ahhh

kilimax the old EasyJet is far cheaper than BA myth.

a quick look says I can fly from GLA to LHR on the 19th of this month, for example, for £36 with BA, it’s £33 to LTN with EasyJet so hardly 1/5th of the cost...

which just shows that aviation is a race to the bottom and in order to compete the once decent airlines have to cut costs and that means outsourcing - but hey the paying public get what they want, cheap tickets, but are unwilling to accept that sometimes that comes at a cost.
Spot on. Really is nothing to add to this comment.
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Old 12th Oct 2020, 06:32
  #95 (permalink)  
 
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Originally Posted by Icanseeclearly View Post
Ahhh

kilimax the old EasyJet is far cheaper than BA myth.
, though I guess it can mean what people define as "far"....

In the spirit of the thread I have just done a comparison from our local airport...from which BA serve LHR and Easyjet serve LGW.....same day, about a month from now.

BA tickets available from €66
Easyjet €42.50

The BA station manager and station staff fired several years ago in the spirit of cost cutting.
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Old 12th Oct 2020, 07:00
  #96 (permalink)  
 
Join Date: May 2018
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Originally Posted by olster View Post
Sorry, but I obviously did not explain well enough so let me clarify. I am well aware that it is the outsourced handling company that provides ancillary equipment. Ironiquement I have been in exactly the same position at the sharp end of a leisure airline B737 prior to my retirement. This happened more than once and I was unsurprisingly based @EDI.The only difference was that I was not on the PA every 20 seconds plus personal appearance in front of the passengers ad nauseam. Sometimes less is more.I know that it is not the flight crew fault but the self aggrandisement on the PA coupled with snippy cabin crew and combined with the water, crisps and face masks add up to a miserable experience. And we were imprisoned for 55 minutes due organisational issues which I would have thought a ‘superior ‘ product such as BA could have provided. Yes I know it is not the worst shambles in the world but it is not good either. Hope that helps.
The BA S/H pilots just won’t shut up and fully backed by the cabin crew but I won’t bang on about their PA’s
35 minute flight from Jersey to LHR
Welcome from the Captain
After take off PA
Mid flight PA
Before Landing PA
After landing PA
Goodbye at the door.
Ridiculous in the extreme.
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Old 12th Oct 2020, 07:00
  #97 (permalink)  
 
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Alex Cruz is stepping down.
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Old 12th Oct 2020, 07:20
  #98 (permalink)  
 
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Originally Posted by hec7or View Post
Alex Cruz is stepping down.
Stepping down as Chief Executive, but remains as non executive Chairman for a “transition period.”

You just can’t get these people’s snouts out of the trough!

Replaced by Aer Lingus’ (and ex-BA’s) Sean Doyle.

Non of which will be good news for the long suffering staff.
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Old 12th Oct 2020, 07:36
  #99 (permalink)  
 
Join Date: Mar 2019
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Way back around 1998, IIRC, I was on a domestic flight from Newcastle to LHR. Plane arrived on time, pulled up at airbridge and we waited about an hour for someone at LHR to open the door to let us off. There was apparently nobody available and "rules" made it difficult for the crew to open the door and use on-board steps to let passengers off (in any event with nobody to unlock terminal doors, we wouldn't have been able to get into the terminal anyway). Wait on plane was longer than the flight itself, followed by further wait (yup, even after an hour on board) for luggage to appear. Also have a few other experiences of waiting for a gate to become available after the plane has touched down, again usually on or around scheduled arrival time - all incidents at LHR. Never come across this phenomenon at any other airport.

It's not BA's fault but someone else's, trouble is as has been suggested that even if you do contact the airport or airline to complain, everyone passes the buck and you never get an apology or explanation, let alone compensation.
Customer service in the UK died decades ago; get over it, OP, it's unfortunately to be expected that every so often there will be an avoidable delay that you get caught up in, for which nobody will ever take responsibility as "it's just one of those things that happens from time to time". And I doubt that the crew were boasting when they announced arrival ahead of schedule, probably just informing passengers in a "pat on the back" kind-of-way.

Also I seem to recall that back in the 1980's/1990's when BA operated the shuttles to Edinburgh, the flight time was one hour (same flight time to Glasgow), and 1 1/2 hours to Aberdeen. Now it appears that the flight time to EDI is 90 minutes. I wonder why.... increased taxiing time at both ends, ATC delays now being normal or ???
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Old 12th Oct 2020, 07:59
  #100 (permalink)  
 
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Originally Posted by Paul Lupp View Post
Also I seem to recall that back in the 1980's/1990's when BA operated the shuttles to Edinburgh, the flight time was one hour (same flight time to Glasgow), and 1 1/2 hours to Aberdeen. Now it appears that the flight time to EDI is 90 minutes. I wonder why.... increased taxiing time at both ends, ATC delays now being normal or ???
And, earlier than that: LHR-EDI Vanguard 80 mins, Comet 70 mins (southbound times 5 minutes less).
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