British Airways

[vctenderness]

Well originally BA thought it was an important enough route for development that they shipped a team from South Africa to upgrade the rooms in the hotel to be used by crew to an acceptable standard. This included double glazing the windows!

[Sam Chipperfield]

British Airways also doing 4x a week extra Joburg flights with the 787-8 so on some days there will be 3x a day Joburg Flights

[DaveReidUK]

Originally Posted by vctenderness

Well originally BA thought it was an important enough route for development that they shipped a team from South Africa to upgrade the rooms in the hotel to be used by crew to an acceptable standard. This included double glazing the windows!

Whereas on less important routes, BA doesn't care about tired pilots ... ?

[Peter47]

I see that BA is dropping LHR - Calgary for the winter. I suppose that there is not much traffic during the winter months but I would have thought that it would also mean losing corporate contracts and that a route like that really needs to be served year round to be attractive to business customers. (At the same time I cannot see how Air Transat makes money on London - Toronto during the winter.)

[renfrew]

The present 787 situation could well be involved.BA are very short of aircraft.
3 Qatar 330's are in use.
And there are numerous chartered aircraft on short haul.

[Heathrow Harry]

Originally Posted by Peter47

I see that BA is dropping LHR - Calgary for the winter. I suppose that there is not much traffic during the winter months but I would have thought that it would also mean losing corporate contracts and that a route like that really needs to be served year round to be attractive to business customers. (At the same time I cannot see how Air Transat makes money on London - Toronto during the winter.)

always been abit touch and go in winter. Even air canada used to alternate lhr calgary Vancouver with lhr .Edmonton Vancouver. Never understand why Alberta doesn't push the skiing more in winter

[GROUNDHOG]

Flew Calgary to Heathrow a couple of weeks ago, I can see why they are dropping it! Loads of space in PE and C so Y must have been nearly empty too!

[Vokes55]

Had a full load in Club and WTP on my LHR-YYC flight two weeks ago. The return from Vancouver a week later had over 100 spare seats on the A380.

Overcapacity perhaps, what with all the competition down at Gatwick.

[horatio_b]

More bad publicity for BA:

https://www.bbc.co.uk/news/uk-44546400

[GLAEDI]

Eastern E170 operating flights to Glasgow. I presume other routes from Gatters. Looking at the price they‘re definitely trying to make sure no one books £207 single!! The later BA operated flight on the A320 is £34.

[crewmeal]

I hope someone takes BA to court over this. If you saw something in a shop and wanted to buy it and the keeper changed the price that would be illegal under the trade descriptions act. In my view (if correct) a glitch or mistake is no excuse for cancelling the ticket.

[PAXboy]

Yet another IT failure. But will anyone internally pay the price? On past evidence, No.

[VickersVicount]

Looks like the BA LGW-OAK DY spoiler is ditched. The S19 bookings now 'suspended' in addition to W18/19
Doubt we'll see that back in BA colours.
Wonder if LGW could get something else?

[01475]

Originally Posted by crewmeal

I hope someone takes BA to court over this. If you saw something in a shop and wanted to buy it and the keeper changed the price that would be illegal under the trade descriptions act. In my view (if correct) a glitch or mistake is no excuse for cancelling the ticket.

I just can't imagine what they are thinking of. Ok; the other flights are from Luton, but you don't go and say a price is an obvious mistake when other airlines charge roughly that amount!

[bycrewlgw]

Originally Posted by crewmeal

I hope someone takes BA to court over this. If you saw something in a shop and wanted to buy it and the keeper changed the price that would be illegal under the trade descriptions act. In my view (if correct) a glitch or mistake is no excuse for cancelling the ticket.

If you take an item to a till and you’re informed that the price is wrong, the shopkeeper can legally refuse to sell the item to you. You don’t have a contract until you’ve paid for the item. You can ask for it to be honoured but no guarantee. If you’ve already paid, the shopkeeper can request to get it back but you can refuse.

With purchasing online, the supplier will state when a contract exists. That is when they’ve either sold you the item or when it’s dispatched. It’ll be in their terms.

If its confirmed that you don’t have a contract until it’s sent then it can be cancelled if you do it can only be cancelled if the supplier recognises that they’ve made a genuine and honest mistake on their part.

With this, it’s a very grey area. BA would need to confirm that it’s genuine and honest which would be difficult to do. As others have said £40 v £400 is an easy mistake to make but will the pricing that they’ve sold the seats for it would be hard to prove.

They would also need to confirm when the contract exists. It should be when you pay.

They should have done the morally right thing, and the best thing for PR, and honoured the tickets. Yet they’d have taken a hit on profit but now they potentially have up to 2000 empty seats.

(Not forgetting the £200,000 in vouchers they’ve handed out too)

[Welshtraveller]

I am trying to find out British Airways policy for delayed baggage on a return journey. The guidance from the Civil Aviation Authority says:-“Most airlines will reimburse you for the bare essentials you need to buy when your bag is delayed. If you are away from home this may cover essential toiletries, underwear and laundry costs. If your bag is delayed on your return home, airlines may consider that your losses were less as you had clothes and other essentials available to you. Some airlines have a daily rate which they will pay per day your bag is delayed”.

I would like to know if BA has a daily rate for delayed baggage (as above). If so how much?

I am currently waiting for my bags which will not be received for a minimum of 10 days. Apart from lots of telephone calls I have no plans to claim any "essential items" as I am home.
Thanks for any advice.

[wowzz]

Originally Posted by Welshtraveller

I am trying to find out British Airways policy for delayed baggage on a return journey. The guidance from the Civil Aviation Authority says:-“Most airlines will reimburse you for the bare essentials you need to buy when your bag is delayed. If you are away from home this may cover essential toiletries, underwear and laundry costs. If your bag is delayed on your return home, airlines may consider that your losses were less as you had clothes and other essentials available to you. Some airlines have a daily rate which they will pay per day your bag is delayed”.

I would like to know if BA has a daily rate for delayed baggage (as above). If so how much?

I am currently waiting for my bags which will not be received for a minimum of 10 days. Apart from lots of telephone calls I have no plans to claim any "essential items" as I am home.
Thanks for any advice.

I think the advice you got on the TA forum, basically telling you that you will get nothing, will be the same as the advice you get here.

[Welshtraveller]

That’s fine, I just want my bags but I still think the service provided by BA is awful with very poor customer service.

[compton3bravo]

It looks like the cheap ticket debacle is far worse than first thought. Reports are now suggesting up to 10,000 tickets were sold many through agents. Another fine mess!

[PAXboy]

Managers need not worry - their jobs are safe ...