British Airways
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I'm no financial expert but if there UK govt have supposedly bailed out BA, won't the cash go into the IAG bank account considering they own BA. If that's the case why don't the Spanish govt or Qatar Always muck in as well to help the alliance?
"Bailed out" is a blunt term - what they've applied for is a government backed loan to help with temporary cash flow disruption
https://www.bankofengland.co.uk/news...ncing-facility
https://www.bankofengland.co.uk/news...ncing-facility
The facility is open to firms that can demonstrate they were in sound financial health prior to the shock, allowing us to look through temporary impacts on firms’ balance sheets and cash flows from the shock itself. This means companies that had a short or long-term rating of investment grade, as at 1 March 2020, or equivalent.
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Originally Posted by crewmeal
I'm no financial expert but if there UK govt have supposedly bailed out BA, won't the cash go into the IAG bank account considering they own BA. If that's the case why don't the Spanish govt or Qatar Always muck in as well to help the alliance?
Last edited by SealinkBF; 21st May 2020 at 15:02.
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Cancellations
Would have been departing from LGW in 5 weeks' time, but received notification on Tuesday of flight being cancelled. Wanting a refund, I rang the number given in the email on Wednesday. Although callers were given an apology that the call would take longer than expected to be answered, I hardly had to wait any time. There was no problem obtaining the desired refund, and within 3 days all the money is in my account. I can't fault BA and will book with them again once "normality" returns - hoping, of course, that they don't pull out of LGW as has been intimated.
Would have been departing from LGW in 5 weeks' time, but received notification on Tuesday of flight being cancelled. Wanting a refund, I rang the number given in the email on Wednesday. Although callers were given an apology that the call would take longer than expected to be answered, I hardly had to wait any time. There was no problem obtaining the desired refund, and within 3 days all the money is in my account. I can't fault BA and will book with them again once "normality" returns - hoping, of course, that they don't pull out of LGW as has been intimated.
Join Date: Dec 1998
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Originally Posted by Gurnard
Cancellations
Would have been departing from LGW in 5 weeks' time, but received notification on Tuesday of flight being cancelled. Wanting a refund, I rang the number given in the email on Wednesday. Although callers were given an apology that the call would take longer than expected to be answered, I hardly had to wait any time. There was no problem obtaining the desired refund, and within 3 days all the money is in my account. I can't fault BA and will book with them again once "normality" returns - hoping, of course, that they don't pull out of LGW as has been intimated.
Would have been departing from LGW in 5 weeks' time, but received notification on Tuesday of flight being cancelled. Wanting a refund, I rang the number given in the email on Wednesday. Although callers were given an apology that the call would take longer than expected to be answered, I hardly had to wait any time. There was no problem obtaining the desired refund, and within 3 days all the money is in my account. I can't fault BA and will book with them again once "normality" returns - hoping, of course, that they don't pull out of LGW as has been intimated.
Originally Posted by spannersatcx
well we've been trying for a refund of cancelled flights for a month now, get cut off every time, no option to get refund on website, very poor service.
Not joking, I've managed five cancelled BA bookings recently by doing this.
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Originally Posted by Skipness One Foxtrot
Get up at 5am and call them when call volumes are manageable.
Not joking, I've managed five cancelled BA bookings recently by doing this.
Not joking, I've managed five cancelled BA bookings recently by doing this.
To protect the welfare of our colleagues we’re temporarily reducing our contact centre opening hours to 08:00 - 20:00 Monday to Friday, and 09:00 - 17:00 Saturday and Sunday BST.
Unless we're calling the wrong number - 0800 727 800
Join Date: May 2020
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I had a BA holiday booked for April, few days in NYC, flights and hotel. BA emailed me about 3 weeks before departure, advising it had been cancelled, and all money would be refunded in 7 to 10 days. I checked the account, and exactly 7 days later, the full amount was refunded. I didn't need to call, or email, or any follow up.Was very impressed !
Aer Lingus, on the other hand...8 weeks later, and still nothing......
Aer Lingus, on the other hand...8 weeks later, and still nothing......
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Originally Posted by spannersatcx
well we've been trying for a refund of cancelled flights for a month now, get cut off every time, no option to get refund on website, very poor service.
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Originally Posted by Gurnard
They are very busy. I got through before 09.00 and was told I had chosen a quieter time as it gets much busier later morning. I know some other carriers prefer to issue vouchers and tell customers a refund may take 3 months to process. It's not easy to dish out compliments nowadays - as anyone can see by reading through these threads - but along with others I can praise BA for dealing with my request in a completely satisfactory way. I remain impressed with BA's efficiency.
Join Date: Nov 2002
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Well i am impressed as well !!!
Got straight through , and sorted out my back log of tickets immediately, they are under immense pressure with over half the call staff off sick while the remaining staff are under threat of redundancy so a little patience and kindness goes a long way !
Got straight through , and sorted out my back log of tickets immediately, they are under immense pressure with over half the call staff off sick while the remaining staff are under threat of redundancy so a little patience and kindness goes a long way !
Join Date: Oct 2002
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Originally Posted by MARKEYD
they are under immense pressure with over half the call staff off sick while the remaining staff are under threat of redundancy
Is this some euphemism for them actually having been furloughed to save money by collecting the government contribution, while providing insufficient team members to process the increased workload ?
Join Date: Nov 2007
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Originally Posted by USERNAME_
Redundancies inbound at Cityflyer too unfortunately, as per email from Tom Stoddart today.
BA CityFlyer redundancies on the day the Chancellor announces an extension to the JRS to protect jobs
Release date: 12/05/2020The British Airline Pilots Association (BALPA) has announced that it was formally notified of proposed redundancies at BA CityFlyer this afternoon. The airline operates British Airways branded flights out of London City and Edinburgh Airports.
72 potential pilot redundancies were notified out of 248, mainly at Edinburgh where BA CityFlyer is proposing ending operations. In addition, the company warned that its whole future remained uncertain as British Airways, its parent company, was still reviewing its own future.
Brian Strutton, BALPA General Secretary, said: “CityFlyer had been a successful part of BA so this is yet more shocking and devastating news. While the Chancellor fanfares his Job Retention Scheme the aviation industry continues to haemorrhage jobs.
“The Government is making this crisis worse for aviation by imposing restrictions on flying and forcing airlines into a death spiral.
“BALPA will fight for every job in CityFlyer at London City and Edinburgh Airports which rely on this important and efficient airline.”
Banks and other large corporates in the City and Canary Wharf will all be pushing staff to work from home and have few meeting with clients. The remaining business travel is likely to be distributed much more over other London airports and be focussed to be nearer the homes of London's bankers instead of their offices
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From the BBC today:
Plans to make 12,000 British Airways workers redundant remain unchanged despite the UK government's extension of the coronavirus furlough scheme to the end of October, the airline's owner has said.
IAG chief executive Willie Walsh, in a letter to the Transport Select Committee where he gave evidence on Monday, said that British Airways had processed cash refunds on 921,000 bookings, with vouchers given on a further 346,000 bookings.
The furlough scheme is designed to help people put on leave due to the coronavirus outbreak and to prevent employers having to make mass redundancies.
Plans to make 12,000 British Airways workers redundant remain unchanged despite the UK government's extension of the coronavirus furlough scheme to the end of October, the airline's owner has said.
IAG chief executive Willie Walsh, in a letter to the Transport Select Committee where he gave evidence on Monday, said that British Airways had processed cash refunds on 921,000 bookings, with vouchers given on a further 346,000 bookings.
The furlough scheme is designed to help people put on leave due to the coronavirus outbreak and to prevent employers having to make mass redundancies.
