Primera Air
Join Date: Aug 2007
Location: West Yorkshire
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Their Social media pages make grim reading..People haven`t been refunded from cancelled flights quite some time ago, never mind EU261 claims which must be colossal. The word` Cowboys` is used liberally. Strangely not a peep from the company themselves. Why?..Few seem to have got through to their call centres and when they do they get either cut off or fobbed off..Seems many are now escalating it to the CAA and or small claims court. Makes you wonder what their cash flow is like. Can`t be good but their reputation is being shredded daily..Just feel for the people affected. Very sad and frustrating for them.
Join Date: Jan 2008
Location: Switzerland ... oh wait: Swaziland
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Not that it makes any difference but LZ-DEO is "only" 29 years old.
Airbus Hamburg had/have quite a few late deliveries recently for damage during production therefore it might not be the fault of Primera, who knows.
Airbus Hamburg had/have quite a few late deliveries recently for damage during production therefore it might not be the fault of Primera, who knows.
Last edited by TBSC; 11th Jul 2018 at 17:06.
Their Social media pages make grim reading..People haven`t been refunded from cancelled flights quite some time ago, never mind EU261 claims which must be colossal. The word` Cowboys` is used liberally. Strangely not a peep from the company themselves. Why?..Few seem to have got through to their call centres and when they do they get either cut off or fobbed off..Seems many are now escalating it to the CAA and or small claims court. Makes you wonder what their cash flow is like. Can`t be good but their reputation is being shredded daily..Just feel for the people affected. Very sad and frustrating for them.
As for refunds, again, what is "quite some time ago" - for some people in this "I want it and I want it now" era 1 week is probably some time!!!!
Join Date: Aug 2007
Location: West Yorkshire
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Not being funny, but how long does it take most carriers to pay up on EU261? Primera have only been operating from UK for a little over 2 months. If they're being sluggish they aren't the only ones I'm sure.
As for refunds, again, what is "quite some time ago" - for some people in this "I want it and I want it now" era 1 week is probably some time!!!!
As for refunds, again, what is "quite some time ago" - for some people in this "I want it and I want it now" era 1 week is probably some time!!!!
Take your point but if you or me had been waiting weeks, like them and nothing was forthcoming, despite having to have bought tickets elsewhere we`d be more than hacked off..Social media, these days, is where its at. Make or break for companies. Not good I know but hard reality.
Join Date: Dec 2008
Location: looking out of the window
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I had to write to easyjet’s Customer services director at his home address before my EU261 compensation was paid. That was after 9 months of being fobbed off. Ever tried getting it out if Ryanair? I’m not saying any of this is right, but Prinera are not alone.
though claiming one of their pilots ripping a wing tip if is ‘out if there control’ is a bit much...
though claiming one of their pilots ripping a wing tip if is ‘out if there control’ is a bit much...
I had to write to easyjet’s Customer services director at his home address before my EU261 compensation was paid. That was after 9 months of being fobbed off. Ever tried getting it out if Ryanair? I’m not saying any of this is right, but Prinera are not alone.
though claiming one of their pilots ripping a wing tip if is ‘out if there control’ is a bit much...
though claiming one of their pilots ripping a wing tip if is ‘out if there control’ is a bit much...
A colleague of mine is still waiting for a refund from Primera after a cancellation at EWR back in the early days.
Last edited by crewmeal; 11th Jul 2018 at 17:32. Reason: Name change
Ought we not be slightly careful when using the name "Primark" when describing Primera. Some of these companies have very deep pockets and aren't afraid to litigate if they believe their name is being taken in vain, and being tied to not paying refunds for months.
I know what is meant, everyone here knows what is meant, but some people have no sense of humour!!!
Not a criticism, just an observation - and no, I don't work for said discount clothing retailer.
I know what is meant, everyone here knows what is meant, but some people have no sense of humour!!!
Not a criticism, just an observation - and no, I don't work for said discount clothing retailer.
Join Date: Aug 2014
Location: Outer London
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Actually these days it’s not like you’re mailing a letter off and waiting for the company to receive it, process it, issue a cheque and mail it back to you. It should all be electronic, one week actually is “some time” relatively speaking.
Join Date: Jan 2006
Location: Solihull
Age: 60
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Join Date: Jul 2007
Location: UK
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More recently, it reminds me of Flyglobespan and their expansion plans. We had a flight booked in September 2007, and had a summer reading about 12 hours delays and cancellations. They too had problems with leased aircraft reliability. (In the end our flights were fine, although not on the date or route we had originally booked!).
Join Date: Aug 2008
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PRI STN Transatlantic Winter Schedule...
New York will continue daily...
Toronto at 3 PW...
Washington DC at 4 PW...
Boston credited as "seasonal" will return in early `19...
New York will continue daily...
Toronto at 3 PW...
Washington DC at 4 PW...
Boston credited as "seasonal" will return in early `19...
Join Date: Jul 2001
Location: UK
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I heard that the deal Primera agreed with Airbus for the NEOs, acquired at relatively short notice, put the risk for late delivery at Primera's door and not at Airbus'. Therefore, Primera knew there was a risk of delay and costs for any cover aircraft required would be theirs.
Join Date: Jan 2006
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A321
I heard that the deal Primera agreed with Airbus for the NEOs, acquired at relatively short notice, put the risk for late delivery at Primera's door and not at Airbus'. Therefore, Primera knew there was a risk of delay and costs for any cover aircraft required would be theirs.
I would say a year is plenty of time and it was not short notice with the main issue the backlog for the engines.
I am furious with the way Primera has treated the West Midlands prospective transatlantic passengers but they are only partly to blame and yes they have been a total PR disaster but the engine manufacturer and Airbus are also responsible for part of this mess.
Pete
