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TUI Airways

Old 25th May 2019, 09:38
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Originally Posted by VickersVicount
I think I saw a funny hybrid Norwegian TUI 738 livery at ACE?
Post above says TUI have 2 on ACMI lease for S19
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Old 25th May 2019, 11:40
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Originally Posted by humpy123
Has anyone any idea why the Sunwing flights out of DUB TO PMI been late for the last three weeks running.The flights are due to take off at 5:40 on a Saturday morning but the flight is nearly three hours late. Any information would be greatly received.
It may be that TUI have changed the flight time (assuming you’re using FR24 to check this). They seem to have made several changes that haven’t been updated in FR24 this summer. Since it’s DUB, the flight can’t be checked on TUI’s website (you may know the relevant Irish website to check?).
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Old 25th May 2019, 12:28
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Originally Posted by rog747
Post above
but no mention of livery being used
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Old 25th May 2019, 15:04
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SUNWING C-GFEH - Two returns in two days.

Two returns to departure airport in two days. Yesterday (24th) flying Dublin-Reus - turned back over Pembroke and returned to Dublin. Today (25th) flying Palma-Dublin - has returned to Palma. Anyone know the reason? Technical or medical?
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Old 25th May 2019, 17:00
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TUI Ireland

Originally Posted by ROC10


It may be that TUI have changed the flight time (assuming you’re using FR24 to check this). They seem to have made several changes that haven’t been updated in FR24 this summer. Since it’s DUB, the flight can’t be checked on TUI’s website (you may know the relevant Irish website to check?).
just type TUI.ireland in google and it will bring up Irish flights
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Old 25th May 2019, 18:09
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Originally Posted by Gurnard
SUNWING C-GFEH - Two returns in two days.

Two returns to departure airport in two days. Yesterday (24th) flying Dublin-Reus - turned back over Pembroke and returned to Dublin. Today (25th) flying Palma-Dublin - has returned to Palma. Anyone know the reason? Technical or medical?
G=GFEH was nearly 3 hours late leaving DUB this morning so maybe technical difficulties come into play.
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Old 25th May 2019, 20:56
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C-GFEH
Appears stuck in Palma. Sunwing C-GNCH positioned NCL-DUB this afternoon to take over from -EH. Today's return to Palma was therefore probably technical. Any news yet of the turn-back to DUB early yesterday morning?
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Old 26th May 2019, 13:23
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I think the issue with the DUB based aircraft has caused issues for the TUI ABZ flights as C-GNCH was due to go back to ABZ last night from PMI after operating NCL-PMI which was subsequently operated by an NCL based aircraft rather than Sunwing. It will be interesting to see how they will sort this over the coming days as the issue with the Max has caused them to have a serious shortage.
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Old 26th May 2019, 15:03
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Originally Posted by JonnyH
I think the issue with the DUB based aircraft has caused issues for the TUI ABZ flights as C-GNCH was due to go back to ABZ last night from PMI after operating NCL-PMI which was subsequently operated by an NCL based aircraft rather than Sunwing. It will be interesting to see how they will sort this over the coming days as the issue with the Max has caused them to have a serious shortage.
C-GNCH was taken from NCL to DUB (to cover C-GFEH which was stuck in PMI since yesterday morning and is now finally operating PMI-ABZ - not sure if this is a ferry or pax flight as the NCL-PMI last night went back to NCL rather than ABZ). This morning's ABZ-REU will now be delayed by 23 hours and go tomorrow morning instead with this afternoon's ABZ-TFS also significantly delayed.

Sunwing are off to a very poor start this summer and TOM are not in a position to cover it this year.
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Old 26th May 2019, 15:07
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On another note G-CPEV turned back to MAN this morning and hasn’t moved since.
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Old 27th May 2019, 06:20
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Originally Posted by ROC10


C-GNCH was taken from NCL to DUB (to cover C-GFEH which was stuck in PMI since yesterday morning and is now finally operating PMI-ABZ - not sure if this is a ferry or pax flight as the NCL-PMI last night went back to NCL rather than ABZ). This morning's ABZ-REU will now be delayed by 23 hours and go tomorrow morning instead with this afternoon's ABZ-TFS also significantly delayed.

Sunwing are off to a very poor start this summer and TOM are not in a position to cover it this year.
From bad to worse. Yesterday's ABZ-REU is now delayed more than 24 hours. C-GFEH (BY1719) flying TFS-ABZ in the night diverted to DUB. Can Sunwing be held to account for this chaos which relects badly on TUI?
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Old 27th May 2019, 10:46
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Sunwing are also having a very bad time in Canada with their own booked pax - cancelling flights due to their MAX grounded, leaving passengers with no booking to get home, or go on holiday - Seems folk there just have to accept a full refund, or wait 9 days at their OWN expense for next flight...

Thankfully we (the pax) still usually have in UK the right to duty of care (hotac/meals/taxi etc) under EU 261 + the delay compensation if applicable and meets the criria which TUI Airways has to foot the bills for. (not TUI Holidays)
Under their contract with Sunwing they may have a claw back clause but we are likely not to be privy to that.


The 737 MAX debacle of delays and cancellations now is “operational circumstances”
The European Court of Justice (ECJ) has repeatedly stated that those don’t qualify as “extraordinary circumstances” so pax will have protected rights of care and rerouting etc for delays, OR any flight cancellations made within 2 weeks of departure.

More than 2 weeks notice of a cancellation you only get a full refund - or the choice to re book when seats are available on the next flight.

In TUI's case their flights are sold as Package Holidays and thus are not usually cancelled - and from the posts above we see already that very early on in the summer season some HUGE 24 hour delays affecting their flights mainly at outstations.
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Old 27th May 2019, 14:24
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Originally Posted by Gurnard
From bad to worse. Yesterday's ABZ-REU is now delayed more than 24 hours. C-GFEH (BY1719) flying TFS-ABZ in the night diverted to DUB. Can Sunwing be held to account for this chaos which relects badly on TUI?
Oh no, that’s awful for those passengers coming home from TFS as they were already badly delayed. Wonder why they diverted to DUB... I was thinking ABZ could be closed maybe? Not sure though. I wonder if the pax were taken over on the positioning flight back to ABZ...I hope so. DUB is the one TOM base not in the UK so would be additional hassle for pax.

I always wonder how Sunwing manage to do such a poor job with their flights. Perhaps it doesn’t help that they are largely owned by TUI so can be rest assured they will be invited back each year.
On another note, C-GNCH is today being used on MAN flights!
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Old 27th May 2019, 17:18
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The DUB diversion was for a crew change apparently. ABZ doesn’t close overnight.
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Old 28th May 2019, 00:23
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Screenshot from a cruise group I’m part of showing an example of the kind of service being provided by Sunwing/TUI. The delays are already pretty awful but when passengers are being flown to the wrong airports for Sunwing/TUI convenience and then having to wait hours before boarding what will be a horribly long coach journey it really doesn’t look good at all.


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Old 31st May 2019, 16:04
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The 737 MAX crisis will seriously impact TUI’s financial results this year, the Company has said.
It is warning that the grounding of Boeing’s 737 MAX planes could cost it up to €300 million

The tour operator is basing its forecasts for the year on two scenarios, depending on when (or if) the 737 MAX returns to service this year.
1/ MAX returns before mid-August - loss 200m euros
2/ does not return this summer at all - loss 300m euros - A more likely scenario as TUI said they have to decide very soon whether to include the a/c in the schedules and training etc/

The TUI Group MAX fleet includes 15 of the grounded Boeing aircraft type, while a further eight had been due for delivery by the end of May – the start of the crucial summer holiday season in Europe.
The financial hit comes as a result of the cost of aircraft replacements, higher fuel bills and other disruption costs, and compensation to passengers.

Although the outcome of the grounding of Boeing’s 737 MAX aircraft is still uncertain, with the manufacturer still promising a fix soon for the problem, it is likely to dent TUI’s full-year earnings by between 20% and 26%, the tour operator says.

Spare planes?
The group’s forecasts are based on the MAX planes remaining out of action until mid-July.
The Easter, Whitsun and early to mid summer programmes will be the periods bearing the biggest impact.

TUI says it will use eight older 737s as well as spare and charter extra aircraft, which it promises will “guarantee” its customers’ holidays.
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Old 31st May 2019, 20:56
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Are Boeing going to cover Tui’s costs??...and other Airlines who have the MAX
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Old 31st May 2019, 21:17
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Originally Posted by rog747
The 737 MAX crisis will seriously impact TUI’s financial results this year, the Company has said.
It is warning that the grounding of Boeing’s 737 MAX planes could cost it up to €300 million

The tour operator is basing its forecasts for the year on two scenarios, depending on when (or if) the 737 MAX returns to service this year.
1/ MAX returns before mid-August - loss 200m euros
2/ does not return this summer at all - loss 300m euros - A more likely scenario as TUI said they have to decide very soon whether to include the a/c in the schedules and training etc/

The TUI Group MAX fleet includes 15 of the grounded Boeing aircraft type, while a further eight had been due for delivery by the end of May – the start of the crucial summer holiday season in Europe.
The financial hit comes as a result of the cost of aircraft replacements, higher fuel bills and other disruption costs, and compensation to passengers.

Although the outcome of the grounding of Boeing’s 737 MAX aircraft is still uncertain, with the manufacturer still promising a fix soon for the problem, it is likely to dent TUI’s full-year earnings by between 20% and 26%, the tour operator says.

Spare planes?
The group’s forecasts are based on the MAX planes remaining out of action until mid-July.
The Easter, Whitsun and early to mid summer programmes will be the periods bearing the biggest impact.

TUI says it will use eight older 737s as well as spare and charter extra aircraft, which it promises will “guarantee” its customers’ holidays.
According to SKYLINER the MAX is grounded until October - and they also state that the FAA are suggesting an additional 6 months. If that is the case the losses will be considerably worse.
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Old 31st May 2019, 21:27
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Ryanair were quite open about the compensation they received from Boeing re the MAX issues, surprised that TUI isn’t doing this. Can’t be good to spook investors with those losses. Why can’t they reveal their Boeing compensation deal?
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Old 1st Jun 2019, 05:53
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That is of course dependant on whether this is just a convenient excuse for general softness in the market at the moment or not... To sweep bad news under the carpet on top of the MAX issue is a way of keeping that quiet.
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