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TUI Airways

Old 28th Jun 2018, 20:45
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At least the transatlantics ex GLA are better with Cancun and Orlando running to time
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Old 28th Jun 2018, 23:00
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Has this become the delay watch thread ?

I'm not sure of the obsession ? Unfortunately all airlines are subject to delays and cancellations, particularly in the (UK) summer months where aircraft utilisation is at its peak and with more passengers travelling it will always be harder to recover when a delay does occur. Airlines don't want these delays nor plan them on purpose. If anything, being on a TUI flight or other charter operator could probably be the best deal should you find yourself in the unfortunate event of a severe delay. They will endeavour to get you to and from your destination on a planned flight rather than just cancel and rebook whenever availabilty arises. They may also more often than not have the flexibility of using resort hotels to keep you in the event of an extreme/indefinite delay. They've also got a reputation on priding themselves with their ontime performance - which is available for all to see. So whilst a small number of flights may be going through a rough patch, in the grand scheme of things anc with a summer of horrendous slot restrictions ontop, they're probably not doing too badly.
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Old 29th Jun 2018, 14:51
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I think it’s more the increased frequency of the delays this year, for example I’m at MAN now as I type waiting to go to Ibiza and G-OBYG has been on the ground since five to 3 due to take off at 4.45 but we are delayed til 6 o’clock. It seems they are struggling to keep to schedule across the board
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Old 29th Jun 2018, 23:34
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Remember capacity restrictions over Europe due ATC srikes.
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Old 30th Jun 2018, 08:46
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That was what we were told by the captain, also the TUI computers broke down yesterday afternoon at MAN meaning all passenger checks had to be done manually
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Old 1st Jul 2018, 10:24
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Does anyone know why Thursday’s DLM-ABZ was diverted to NCL?

G-FDZZ flew up to ABZ, circled around and then went down to NCL and didn’t fly back up to ABZ until the next morning. This meant the CFU flight was around 3-4 hours late leaving and delayed the outbound GLA flight which caused the cruise ship to leave over three hours late.

This diverting to NCL has happened a few times on ABZ flights, even when the flights are pretty much on time, yet the return CFU was very late but still landed at ABZ.
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Old 1st Jul 2018, 16:00
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Fog at ABZ
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Old 2nd Jul 2018, 19:10
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Originally Posted by Vokes55
Fog at ABZ
Ah, thought it might be something like that.

I’m guessing EDI is too busy to take the diversions?
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Old 2nd Jul 2018, 19:35
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EDI probably was but I doubt GLA was.
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Old 2nd Jul 2018, 23:14
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Originally Posted by Callum Paterson
EDI probably was but I doubt GLA was.
GLA doesn't have the staff most of the time to deal with any TUI diverts.
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Old 4th Jul 2018, 08:06
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"This diverting to NCL has happened a few times on ABZ flights"

Really could have fooled me, you would think they had never seen a diversion before. What an utter shambles at NCL.

Ground staff did not have a clue. They provided only one bus for a full 737 and then resorted to asking taxi drivers dropping off at the airport if they would go to Aberdeen. Young kids were left shivering outside waiting for hours after aircraft had landed.

Captain did not explain why diversion was to NCL and not EDI or GLA.

EDI looked pretty foggy, although open when we eventually drove past 5 hours later, so perhaps that was reason for NCL choice. I would suggest in any future diversion that it would be good for Captain to explain why the chosen diversion airport is so far away.
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Old 4th Jul 2018, 09:41
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Young kids were left shivering outside waiting for hours after aircraft had landed.
Oh please, save us the Daily Mail sob story.

The captain probably didn’t say why because he didn’t know. They would have had a list of alternates on the flight plan ranked commercially and picked the highest one that was open and available. At most they would’ve asked operations through ACARS. It’s not his job to know why the company favour one airport over another commercially.

If you really want an explanation, it’s most likely because Newcastle is a 737 crew base, so it would’ve been easier to get the aircraft back to Aberdeen the next day. Slap on the wrist for the captain not knowing this and saving those poor children from pneumonia.
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Old 4th Jul 2018, 10:32
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Running an airline would be easy if it wasn't for all those pesky passengers
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Old 4th Jul 2018, 13:13
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Originally Posted by dbm44
"This diverting to NCL has happened a few times on ABZ flights"

Really could have fooled me, you would think they had never seen a diversion before. What an utter shambles at NCL.

Ground staff did not have a clue. They provided only one bus for a full 737 and then resorted to asking taxi drivers dropping off at the airport if they would go to Aberdeen. Young kids were left shivering outside waiting for hours after aircraft had landed.

Captain did not explain why diversion was to NCL and not EDI or GLA.

EDI looked pretty foggy, although open when we eventually drove past 5 hours later, so perhaps that was reason for NCL choice. I would suggest in any future diversion that it would be good for Captain to explain why the chosen diversion airport is so far away.
I’m guessing you were on this flight?

That does not sound like a nice experience at all, especially considering the flight times were awful enough already.

I actually thought they might have put all of you up in a hotel (or perhaps even left you at NCL - which obviously wouldn’t have been good either), and flew you back up in the aircraft in the morning.

EDI was certainly open (and I assume a 737 crew base? Correct me if I’m wrong) as the TUI DLM-EDI landed shortly after the ABZ divert. I was concerned the EDI flight may have been diverted too as I was flying on the early EDI-CFU on Friday. The ABZ delay ended up delaying the outbound GLA so our cruise ship was held up for over three hours. The weather in the Edinburgh area was glorious on Thursday and no signs of fog when we were headed to the airport on Friday morning.

Last edited by ROC10; 4th Jul 2018 at 13:25.
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Old 4th Jul 2018, 13:30
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Originally Posted by Vokes55


Oh please, save us the Daily Mail sob story.

The captain probably didn’t say why because he didn’t know. They would have had a list of alternates on the flight plan ranked commercially and picked the highest one that was open and available. At most they would’ve asked operations through ACARS. It’s not his job to know why the company favour one airport over another commercially.

If you really want an explanation, it’s most likely because Newcastle is a 737 crew base, so it would’ve been easier to get the aircraft back to Aberdeen the next day. Slap on the wrist for the captain not knowing this and saving those poor children from pneumonia.
Isn’t EDI a 737 crew base?

I completely understand your viewpoint but if I was in this situation I would also want an explanation. I don’t think it’s a step too far for them to “really want an explanation”.
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Old 4th Jul 2018, 14:14
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The explanation would be fog in Aberdeen, and the unavailability or unsuitability of closer alternates. It often happens that airports are unavailable for divert for specific reasons. Heathrow was unavailable to be used as a planned alternate when they changed the ATC systems in April, Stansted is unavailable during certain hours in the evening, Bournemouth is unavailable after 10pm during the Winter. Of course in a low fuel situation, it is a different matter, but with sufficient fuel the crew would've been directed towards Newcastle by the flightplan and/or operations, and they wouldn't necessarily be told the reason why.

Yes EDI is a 737 crew base, but the chance of finding a crew to come in on their days off to position the aircraft up to ABZ is far greater in a three aircraft base than a one aircraft base.
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Old 4th Jul 2018, 15:18
  #257 (permalink)  
 
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Originally Posted by SWBKCB
Running an airline would be easy if it wasn't for all those pesky passengers
Exactly. And yes I was on this flight.

The point I was making was quite simple. Anyone flying in and out of ABZ knows that diversions can happen. It has been happening for years, fog, the (old) airport closing hours etc

I fully appreciate that the Captain can only go where operations tell him. However there was significant anger around the passengers seated around me when it was announced that Newcastle was the diversion, with everyone asking why not GLA, why not EDI. Everyone knew that the transfer time home had just doubled.

I would have thought that given the aircraft had departed GLA -> DLM -> ABZ, the Captain would have been aware that his passengers would have a reasonable expectation that they would land in EDI or GLA if ABZ was unavailable.

A simple "Sorry folks EDI and GLA is not currently available", but like I said there was no explanation other than Aberdeen is a coastal city and it gets fog. Yeah we know, we live there.

Last edited by dbm44; 4th Jul 2018 at 15:21. Reason: Spelling
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Old 6th Jul 2018, 18:06
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Originally Posted by ROC10


I’m guessing you were on this flight?

That does not sound like a nice experience at all, especially considering the flight times were awful enough already.

I actually thought they might have put all of you up in a hotel (or perhaps even left you at NCL - which obviously wouldn’t have been good either), and flew you back up in the aircraft in the morning.

EDI was certainly open (and I assume a 737 crew base? Correct me if I’m wrong) as the TUI DLM-EDI landed shortly after the ABZ divert. I was concerned the EDI flight may have been diverted too as I was flying on the early EDI-CFU on Friday. The ABZ delay ended up delaying the outbound GLA so our cruise ship was held up for over three hours. The weather in the Edinburgh area was glorious on Thursday and no signs of fog when we were headed to the airport on Friday morning.

EDI has a NOTAM which says it won't accept diversions unless its an emergency due to capacity issues for the duration of the peak summer months. It was the same last year too. NCL probably better choice commercially over GLA since its a 737 base with crews etc
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Old 22nd Jul 2018, 10:39
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Anyone have any info on TOM1643 ALC-NCL ? over 24 hours delayed now G-TAWI still on the ground in Alicante.
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Old 22nd Jul 2018, 11:27
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Originally Posted by LiamNCL
Anyone have any info on TOM1643 ALC-NCL ? over 24 hours delayed now G-TAWI still on the ground in Alicante.
Aircraft tech issue and crew ran out of legal operating hours. Sourcing in a spare at this time of year is easier said than done. Pax are due to return this afternoon.
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