TUI Airways
Can anyone kindly update me here what is the prognosis of any TUI hols flying for S20 from EXT and BOH please?
RHO and CFU in particular
Has all the flying programmes been canned or is some running from these two - thanks
I know SOU has been canned.
RHO and CFU in particular
Has all the flying programmes been canned or is some running from these two - thanks
I know SOU has been canned.
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I agree TUI do have quite generous turnaround times but even then some of the ground agents struggle and crew have to push them to get the inbound pax onboard. Cyprus could be a bit of a problem as they are going to test every single UK passenger and have said that pax will be held on aircraft until they are ready for them to be brought to the terminal to be tested in groups of no more than 30 so these turnarounds may need to be extended especially at PFO with them all being remote stands
Problem is with often full loads and everyone having hold baggage (typically) pre COVID the tighter turn times employed by LCCs aren’t achievable.
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I can see why the airport want to keep flights apart for testing as you would not want 1 person from say BHX Tui testing positive but then in the line with EZY BRS and Jet2 STN so you have 800 passengers to quarantine instead of 189
I know I have questioned before with ground crew at PFO why they have nearly all their UK flights arriving between 21:00 and 23:30 they said it was the Cypriot government decision as it created lots of night time employment and means coaches are better used as can be doing excursions in the day time and airport transfers at night.
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Why anyone would bother is beyond me. Essential business flying for me only for the foreseeable.
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Because my understanding is that you don’t have to wear them on a beach or by the pool so for most who just want to sunbathe then it’s fine. Each to their own but not everyone is the same and thank god because there won’t be any holiday company for you to use in the future if everyone had the same views. If we have to wear them in the U.K. there isn’t much difference
Time to wear a mask and get used to it. The other option is to stay at home until they develop a vaccine. Good luck with that one.
Join Date: Aug 2007
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Not forgetting that as of next Friday you are going to have to wear a mask if you go shopping. They’re already mandatory on most forms of public transport, so actually they are the new normal.
Time to wear a mask and get used to it. The other option is to stay at home until they develop a vaccine. Good luck with that one.
Time to wear a mask and get used to it. The other option is to stay at home until they develop a vaccine. Good luck with that one.
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That's not the only choice. When we do decide to go abroad again, we don't have to choose TUI. We for one will not be. Our holiday was due to depart on June 6, and was cancelled by TUI weeks before departure. We have still not received a so-called refund credit code, when what we want is a refund. I've wasted hours attempting to speak to a human being rather than listen to insulting company propaganda. In recent years, we have got less and less from TUI whilst the company finds more ways to extract money from its customers. Now they have gone to far, they take us for idiots. In future we'll go with a company that respects its customers.
Zoomboy - sounds like you need to make a money claim through the county court. Costs I think 35 pounds to make a claim, but you get it back if you win your case. No lawyers needed.
Involvement of courts tends to get matters prioritised
Involvement of courts tends to get matters prioritised
Last edited by davidjohnson6; 15th Jul 2020 at 10:38.
That's not the only choice. When we do decide to go abroad again, we don't have to choose TUI. We for one will not be. Our holiday was due to depart on June 6, and was cancelled by TUI weeks before departure. We have still not received a so-called refund credit code, when what we want is a refund. I've wasted hours attempting to speak to a human being rather than listen to insulting company propaganda. In recent years, we have got less and less from TUI whilst the company finds more ways to extract money from its customers. Now they have gone to far, they take us for idiots. In future we'll go with a company that respects its customers.
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Thanks for the advice. We never actually received a cancellation e-mail, just deduced it from various press reports, and our account record states the holiday cancelled.
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Something has obviously gone wrong in your case. As previously mentioned the store staff are very helpful if you have a store nearby. The company are also active on social media so post something on there and see if you get a reply.
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I have to say I find all of this boarding by rows and clearing immigration by flight a bit cosmetic (I guess you could also argue mitigation) as you are all then sat on the aircraft for several hours and people have to move for physiological relief and then all the flights end up in the same hotels. Given the incubation period of this virus, which I believe to be 7-10 days you would likely have to quarantine entire hotels anyway as I imagine again thinking you can’t identify where the virus was picked up /transmitted by that stage ?
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In our case, we received an email informing us of cancellation and that we would get a code within 28 days, after which we’d be able to either use it or apply for a cash refund. Instead, no code was sent and a full refund was automatically issued in considerably fewer than 28 days. This was surprising, particularly after all the stories I’ve heard, for example, people who were due to fly in March still not having been refunded. We were certainly considering using the refund credit (especially if there had been a good incentive) but they didn’t offer us it so we’ve just happily taken the cash refund.
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I have to say I find all of this boarding by rows and clearing immigration by flight a bit cosmetic (I guess you could also argue mitigation) as you are all then sat on the aircraft for several hours and people have to move for physiological relief and then all the flights end up in the same hotels. Given the incubation period of this virus, which I believe to be 7-10 days you would likely have to quarantine entire hotels anyway as I imagine again thinking you can’t identify where the virus was picked up /transmitted by that stage ?
I haven't contributed to this thread recently, but have been reading it with mounting concern. It seems that TUI have completely lost the plot. Their response to customers whose holidays they have cancelled, their stuttering and piecemeal attempts to restart their operations, the increasing cost and reducing value of their product will combine to make me choose another operator for my next holiday. On the other hand, and facing exactly the same situation, I have been impressed with the approach of Jet2 - a company that puts its customers first, has tried to return to flying in an orderly manner, and whose product now outperforms that of TUI.
What a sad demise of the once-respected names of Britannia Airways and Sky Tours Holidays.
What a sad demise of the once-respected names of Britannia Airways and Sky Tours Holidays.
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Actually, I think you are being a little unfair. At the beginning of the crisis TUI brought home all of its customers, there were many stories of travellers stranded abroad. Holidays then had to be cancelled but the shops, call centres and offices were closed and so the number of customer queries far exceeded the capacity to deal with them. I would agree communication could have been better but things have been getting better as staff have been able to return to work. As for the restart of operations this has been made difficult by the constantly changing government goalposts and the need to ensure the procedures put in place actually work. Also, TUI have given a promise that they won’t take customers to a destination unless they are confident they will be able to enjoy their holiday. They have also put in place some protection for customers should their holiday be affected by Covid, something I haven’t seen from other operators.
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In what way was their restart stuttering and piecemeal? It seems to me it was very measured and cautious. Starting with a couple of trial flights from Germany to the Balearics. When UK operations restarted, it was initially Balearics, then canaries with the operation carefully ramping up further over the next few weeks as they gain increased confidence that the procedures they have in place are working. Contrast that with Jet2 who on day one sent 50 odd flights off, including to Greece on the very day that they reopened to direct uk flights. I know which approach I’m more impressed with.
