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TUI Airways

Old 13th Jul 2020, 13:42
  #1841 (permalink)  
 
Join Date: Feb 2008
Location: UK
Age: 63
Posts: 184
Can anyone kindly update me here what is the prognosis of any TUI hols flying for S20 from EXT and BOH please?
RHO and CFU in particular

Has all the flying programmes been canned or is some running from these two - thanks

I know SOU has been canned.
rog747 is offline  
Old 13th Jul 2020, 14:20
  #1842 (permalink)  
 
Join Date: Apr 2008
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Originally Posted by 737James View Post
I agree TUI do have quite generous turnaround times but even then some of the ground agents struggle and crew have to push them to get the inbound pax onboard. Cyprus could be a bit of a problem as they are going to test every single UK passenger and have said that pax will be held on aircraft until they are ready for them to be brought to the terminal to be tested in groups of no more than 30 so these turnarounds may need to be extended especially at PFO with them all being remote stands
In my experience I find the longer hour turn (sometimes more) a disadvantage because at airports where they are congested or during peak hours it is easy for agents to put TUI to the back of the queue as they know they have time. Then suddenly time runs away and things are late.

Problem is with often full loads and everyone having hold baggage (typically) pre COVID the tighter turn times employed by LCCs arenít achievable.


Cloud1 is offline  
Old 13th Jul 2020, 14:48
  #1843 (permalink)  
 
Join Date: May 2017
Location: Belfast
Posts: 464
Drive the turnaround never chase it!
Alteagod is offline  
Old 13th Jul 2020, 17:42
  #1844 (permalink)  
 
Join Date: Nov 2003
Location: Midlands
Posts: 156
Originally Posted by Rwy in Sight View Post
What happens then with the FTL for crews flying from UK airports to PFO?
I agree this could be quite problematic on both PFO and LCA flights especially as both airports are not the best or quickest at doing turnarounds anyway hence why Tui often schedule 1hr 20mins , this combined with regular slot restrictions could cause issues with duty limits and could result in a lot of crew losing at Standby roulette if there are delays outbound even by short times.
I can see why the airport want to keep flights apart for testing as you would not want 1 person from say BHX Tui testing positive but then in the line with EZY BRS and Jet2 STN so you have 800 passengers to quarantine instead of 189

I know I have questioned before with ground crew at PFO why they have nearly all their UK flights arriving between 21:00 and 23:30 they said it was the Cypriot government decision as it created lots of night time employment and means coaches are better used as can be doing excursions in the day time and airport transfers at night.
737James is offline  
Old 13th Jul 2020, 18:09
  #1845 (permalink)  
 
Join Date: Sep 2007
Location: bournemouth
Age: 38
Posts: 39
Originally Posted by rog747 View Post
Can anyone kindly update me here what is the prognosis of any TUI hols flying for S20 from EXT and BOH please?
RHO and CFU in particular

Has all the flying programmes been canned or is some running from these two - thanks

I know SOU has been canned.
CFU flight on a Friday from BOH starting 7th Aug! Just go on the website it's not that hard to find out.. summer schedule is pretty much finalised (Subject to change ofc!)
loopylee is offline  
Old 14th Jul 2020, 12:17
  #1846 (permalink)  
 
Join Date: Aug 2017
Location: Where the next project takes me
Posts: 190
Originally Posted by The96er View Post
I'm sorry, but having to wear a mask at all times is not my idea of a holiday - I'll think I'll wait to next year. And any company who thinks "we'll just get used to it" are sadly deluding themselves.
Yep agree - that is not my idea of a holiday either - more open prison.
Why anyone would bother is beyond me. Essential business flying for me only for the foreseeable.
FFMAN is offline  
Old 14th Jul 2020, 13:36
  #1847 (permalink)  
 
Join Date: Apr 2008
Location: Somewhere
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Originally Posted by FFMAN View Post
Yep agree - that is not my idea of a holiday either - more open prison.
Why anyone would bother is beyond me. Essential business flying for me only for the foreseeable.
Because my understanding is that you donít have to wear them on a beach or by the pool so for most who just want to sunbathe then itís fine. Each to their own but not everyone is the same and thank god because there wonít be any holiday company for you to use in the future if everyone had the same views. If we have to wear them in the U.K. there isnít much difference
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Old 14th Jul 2020, 15:18
  #1848 (permalink)  
 
Join Date: Feb 2005
Location: 35,000ft
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Originally Posted by Cloud1 View Post
Because my understanding is that you donít have to wear them on a beach or by the pool so for most who just want to sunbathe then itís fine. Each to their own but not everyone is the same and thank god because there wonít be any holiday company for you to use in the future if everyone had the same views. If we have to wear them in the U.K. there isnít much difference
Not forgetting that as of next Friday you are going to have to wear a mask if you go shopping. Theyíre already mandatory on most forms of public transport, so actually they are the new normal.

Time to wear a mask and get used to it. The other option is to stay at home until they develop a vaccine. Good luck with that one.
pamann is offline  
Old 15th Jul 2020, 08:56
  #1849 (permalink)  
 
Join Date: Aug 2007
Location: West Yorkshire
Posts: 635
Originally Posted by pamann View Post
Not forgetting that as of next Friday you are going to have to wear a mask if you go shopping. Theyíre already mandatory on most forms of public transport, so actually they are the new normal.

Time to wear a mask and get used to it. The other option is to stay at home until they develop a vaccine. Good luck with that one.
It's called choice..you may be ok with it but a lot aren't...you fly if you want to many will not..me included
paully is offline  
Old 15th Jul 2020, 10:55
  #1850 (permalink)  
 
Join Date: Nov 2007
Location: berkshire
Age: 72
Posts: 15
That's not the only choice. When we do decide to go abroad again, we don't have to choose TUI. We for one will not be. Our holiday was due to depart on June 6, and was cancelled by TUI weeks before departure. We have still not received a so-called refund credit code, when what we want is a refund. I've wasted hours attempting to speak to a human being rather than listen to insulting company propaganda. In recent years, we have got less and less from TUI whilst the company finds more ways to extract money from its customers. Now they have gone to far, they take us for idiots. In future we'll go with a company that respects its customers.
zoomboy is offline  
Old 15th Jul 2020, 11:03
  #1851 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 4,204
Zoomboy - sounds like you need to make a money claim through the county court. Costs I think 35 pounds to make a claim, but you get it back if you win your case. No lawyers needed.
Involvement of courts tends to get matters prioritised

Last edited by davidjohnson6; 15th Jul 2020 at 11:38.
davidjohnson6 is offline  
Old 15th Jul 2020, 12:36
  #1852 (permalink)  
 
Join Date: Apr 2006
Location: Edinburgh
Age: 62
Posts: 237
Originally Posted by zoomboy View Post
That's not the only choice. When we do decide to go abroad again, we don't have to choose TUI. We for one will not be. Our holiday was due to depart on June 6, and was cancelled by TUI weeks before departure. We have still not received a so-called refund credit code, when what we want is a refund. I've wasted hours attempting to speak to a human being rather than listen to insulting company propaganda. In recent years, we have got less and less from TUI whilst the company finds more ways to extract money from its customers. Now they have gone to far, they take us for idiots. In future we'll go with a company that respects its customers.
I hear what you are saying, My holiday was booked for 23rd June and had only recieved an email on 25th May saying your holiday cannot go ahead and we would receive a refund voucher, By July we still had not received any further contact from TUI and certainly no refund voucher. I purely by chance found a TUI store open in my local retail park so popped in to find out what was happening. They checked my booking and said TUI had not actually cancelled down my holiday so no refund voucher could be processed., it had been overlooked. Maybe this is what has happend to your booking also. They sorted everything out in the store and we re-booked for next year and even recieved the 20% incentive to re-book. Happy days looking forward to 2021, hope you get yours sorted. Just wonder how many other travel companies will be left for you to choose from if you want to book a complete package ?
helipixman is offline  
Old 15th Jul 2020, 12:56
  #1853 (permalink)  
 
Join Date: Nov 2007
Location: berkshire
Age: 72
Posts: 15
Thanks for the advice. We never actually received a cancellation e-mail, just deduced it from various press reports, and our account record states the holiday cancelled.
zoomboy is offline  
Old 15th Jul 2020, 17:21
  #1854 (permalink)  
 
Join Date: Sep 2007
Location: Derby
Posts: 42
Something has obviously gone wrong in your case. As previously mentioned the store staff are very helpful if you have a store nearby. The company are also active on social media so post something on there and see if you get a reply.
double-oscar is offline  
Old 15th Jul 2020, 18:31
  #1855 (permalink)  
 
Join Date: Jan 2006
Location: London
Posts: 275
I have to say I find all of this boarding by rows and clearing immigration by flight a bit cosmetic (I guess you could also argue mitigation) as you are all then sat on the aircraft for several hours and people have to move for physiological relief and then all the flights end up in the same hotels. Given the incubation period of this virus, which I believe to be 7-10 days you would likely have to quarantine entire hotels anyway as I imagine again thinking you can’t identify where the virus was picked up /transmitted by that stage ?
TOM100 is offline  
Old 15th Jul 2020, 18:41
  #1856 (permalink)  
 
Join Date: Apr 2015
Location: UK
Posts: 482
Originally Posted by zoomboy View Post
Thanks for the advice. We never actually received a cancellation e-mail, just deduced it from various press reports, and our account record states the holiday cancelled.
I agree that something must have gone wrong. The fact that you didnít even receive an email makes it seem like your cancellation almost wasnít ďprocessedĒ if that makes sense.

In our case, we received an email informing us of cancellation and that we would get a code within 28 days, after which weíd be able to either use it or apply for a cash refund. Instead, no code was sent and a full refund was automatically issued in considerably fewer than 28 days. This was surprising, particularly after all the stories Iíve heard, for example, people who were due to fly in March still not having been refunded. We were certainly considering using the refund credit (especially if there had been a good incentive) but they didnít offer us it so weíve just happily taken the cash refund.
ROC10 is offline  
Old 15th Jul 2020, 18:55
  #1857 (permalink)  
 
Join Date: Feb 2005
Location: 35,000ft
Posts: 820
Originally Posted by TOM100 View Post
I have to say I find all of this boarding by rows and clearing immigration by flight a bit cosmetic (I guess you could also argue mitigation) as you are all then sat on the aircraft for several hours and people have to move for physiological relief and then all the flights end up in the same hotels. Given the incubation period of this virus, which I believe to be 7-10 days you would likely have to quarantine entire hotels anyway as I imagine again thinking you canít identify where the virus was picked up /transmitted by that stage ?
TOM100 whatís your suggestion then? That they just do nothing?
pamann is offline  
Old 15th Jul 2020, 19:33
  #1858 (permalink)  
 
Join Date: Jul 2003
Location: Under the flight path
Posts: 2,339
I haven't contributed to this thread recently, but have been reading it with mounting concern. It seems that TUI have completely lost the plot. Their response to customers whose holidays they have cancelled, their stuttering and piecemeal attempts to restart their operations, the increasing cost and reducing value of their product will combine to make me choose another operator for my next holiday. On the other hand, and facing exactly the same situation, I have been impressed with the approach of Jet2 - a company that puts its customers first, has tried to return to flying in an orderly manner, and whose product now outperforms that of TUI.
What a sad demise of the once-respected names of Britannia Airways and Sky Tours Holidays.
LGS6753 is offline  
Old 15th Jul 2020, 23:25
  #1859 (permalink)  
 
Join Date: Sep 2007
Location: Derby
Posts: 42
Actually, I think you are being a little unfair. At the beginning of the crisis TUI brought home all of its customers, there were many stories of travellers stranded abroad. Holidays then had to be cancelled but the shops, call centres and offices were closed and so the number of customer queries far exceeded the capacity to deal with them. I would agree communication could have been better but things have been getting better as staff have been able to return to work. As for the restart of operations this has been made difficult by the constantly changing government goalposts and the need to ensure the procedures put in place actually work. Also, TUI have given a promise that they wonít take customers to a destination unless they are confident they will be able to enjoy their holiday. They have also put in place some protection for customers should their holiday be affected by Covid, something I havenít seen from other operators.
double-oscar is offline  
Old 16th Jul 2020, 10:59
  #1860 (permalink)  
H44
 
Join Date: Oct 2015
Location: My house
Posts: 42
In what way was their restart stuttering and piecemeal? It seems to me it was very measured and cautious. Starting with a couple of trial flights from Germany to the Balearics. When UK operations restarted, it was initially Balearics, then canaries with the operation carefully ramping up further over the next few weeks as they gain increased confidence that the procedures they have in place are working. Contrast that with Jet2 who on day one sent 50 odd flights off, including to Greece on the very day that they reopened to direct uk flights. I know which approach Iím more impressed with.
H44 is offline  

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