Airlines, Airports & Routes Topics about airports, routes and airline business.

TUI Airways

Old 3rd Apr 2020, 18:23
  #1501 (permalink)  
 
Join Date: Oct 2003
Location: Luton/Tenerife
Posts: 899
A lonely TUI B737Max at TFS....


ericlday is online now  
Old 3rd Apr 2020, 22:52
  #1502 (permalink)  
 
Join Date: Apr 2015
Location: UK
Posts: 482
Originally Posted by ZULUBOY View Post
I was due to fly with Tui (flight only) on Sunday. Should I still sit tight and wait for them to call me or should I now be trying to give them a call to get a refund?
Holidays are officially cancelled until 16 April (but it will obviously be longer than this) so your flight will not be departing.

Disappointing that they haven’t contacted you at this late stage, I know that holidays are the priority but flight only are paying customers too. I’d imagine you'll certainly get a refund but perhaps it will happen automatically and you won’t need to call them? Either way, I feel like you should have at least received an (automated) email.

I’m due to fly with them flight only in July which is still a while away so I’m hopeful but certainly not confident that it will go ahead. I understand it’s a fast-moving situation but I certainly hope we receive slightly better communication than you have.

EDIT
Just checked their website and they don’t mention refunds for customers departing before 16 April so you may not get one (whether or not they are actually allowed to deny you one I’m not sure, someone else will likely know)...

If your booking is for a flight or a hotel stay – not as part of a package – you’ll be able to move your booking to a later date for free.

https://www.tui.co.uk/destinations/i...avel-suspended
ROC10 is offline  
Old 4th Apr 2020, 07:18
  #1503 (permalink)  
 
Join Date: Aug 2007
Location: UK
Posts: 79
Thanks very much for the reply. Yes I'd seen that on their website but I was under the impression that in law they had to give you a refund if you wanted it.
ZULUBOY is offline  
Old 4th Apr 2020, 11:33
  #1504 (permalink)  
 
Join Date: Jun 2012
Location: Co
Posts: 57
Originally Posted by ZULUBOY View Post
Thanks very much for the reply. Yes I'd seen that on their website but I was under the impression that in law they had to give you a refund if you wanted it.
If they have cancelled your flight or holiday then yes you are legally entitled to a refund. If you know you are going to go away again and you donít need the money now what I would say is rebook youíre flights or ask for a voucher, this will keep the money in the company then and keep companies a float. Some companies are offering extra money if you rebook or take a voucher. Not sure what TUI are doing but I know EI are giving you an extra 10% and LS an extra £100 off.
irishlad06 is offline  
Old 4th Apr 2020, 14:51
  #1505 (permalink)  
 
Join Date: Aug 2007
Location: UK
Posts: 79
Yes, I understand all of that and if I was a regular Tui customer I'd go for the voucher. They just happened to be the only airline flying from BHX to Heraklion this weekend when we planned to meet up with my brother-in-law and his daughter coming over from Germany. There is absolutely nothing wrong with Tui but this would have been the first time using them in 5 years (previous was again flight only).

We have tickets booked with Eurostar and Deutsche Bahn this summer and if we still can't travel then, then I'd take a voucher as I use both every year and appreciate that these are tough times for all travel providers 👍
ZULUBOY is offline  
Old 4th Apr 2020, 19:00
  #1506 (permalink)  
 
Join Date: Nov 1999
Location: UK
Posts: 51
I should be on a TUI holiday now. I tried to call them a couple of times a few weeks back but couldnít get through. Then I found that they had reimbursed my credit card without telling me. I would have accepted vouchers as I will certainly need a holiday when this isolating is over.
Silvershadow is offline  
Old 5th Apr 2020, 11:52
  #1507 (permalink)  
 
Join Date: Oct 2002
Location: sussex
Posts: 609
I to want to defer my holiday .

After 15 hours on the phone without anyone answering i'm now in the mind ( if I ever get through) to ask for my money back.

Its no way to treat customers.
stormin norman is offline  
Old 5th Apr 2020, 12:39
  #1508 (permalink)  
Fit like min?
 
Join Date: Nov 2004
Location: ...
Posts: 2,063
Originally Posted by stormin norman View Post
I to want to defer my holiday .

After 15 hours on the phone without anyone answering i'm now in the mind ( if I ever get through) to ask for my money back.

Its no way to treat customers.
I know - there's an ongoing, global, fatal pandemic ravaging the world, and you can't get through to TUI about your holiday. Disgraceful.
Richard Taylor is offline  
Old 5th Apr 2020, 12:42
  #1509 (permalink)  
 
Join Date: Jan 2005
Location: IoM & Luton
Age: 56
Posts: 2,056
Originally Posted by Richard Taylor View Post
I know - there's an ongoing, global, fatal pandemic ravaging the world, and you can't get through to TUI about your holiday. Disgraceful.
Really, just thought it was TUI being awkward 🤔
pabely is online now  
Old 5th Apr 2020, 15:31
  #1510 (permalink)  
 
Join Date: Jan 2005
Location: IoM & Luton
Age: 56
Posts: 2,056
This from a facebook post, can't verify authenticity but it might help.
"For anyone in the UK that booked through Tui, and booked in a store, the online staff cannot access your details as it's a different system. however, a friend of mine who works in store for Tui has told me that from this Wednesday, 200 staff will start contacting customers to rebook etc. More staff will be available once they receive laptops that are set up for them to work from home. They will be doing it in order of peoples travel so be patient."
aka TUI customer service cannot just pick up their office systems and work from home. I'm sure the IT guys at Wigmore Place in Luton will be busy putting in infrastructure for the direct bookings employees as well.Hope that helps.
pabely is online now  
Old 5th Apr 2020, 16:18
  #1511 (permalink)  
 
Join Date: Sep 2007
Location: Derby
Posts: 42
The banner headline on the TUI website is still asking people not to telephone so anyone attempting to do so can surely expect a long and unproductive wait. If you want to rebook and are worrying about missing out on what you really want, I would suggest booking want you want online as, at the moment, you only require a small or even no deposit. There will then be plenty of time to transfer anything you have paid on your current booking to your new booking.
double-oscar is offline  
Old 5th Apr 2020, 17:41
  #1512 (permalink)  
 
Join Date: Jan 2005
Location: IoM & Luton
Age: 56
Posts: 2,056
Sunwing

3 x Sunwing B738s pond hopping at the moment, one due into Luton, 2 others to Prague.
pabely is online now  
Old 5th Apr 2020, 18:35
  #1513 (permalink)  
 
Join Date: Apr 2015
Location: UK
Posts: 482
Originally Posted by pabely View Post
3 x Sunwing B738s pond hopping at the moment, one due into Luton, 2 others to Prague.
This is G-FDZX being returned, which means all are now back for storage in the UK.
ROC10 is offline  
Old 5th Apr 2020, 23:26
  #1514 (permalink)  
 
Join Date: Dec 2007
Location: Orlando
Age: 48
Posts: 50
Well said Richard, l had a gentleman screaming at me yesterday because l could not 100% confirm his holiday would operate on the 12th July. Apparently his two children and wife were devastated... Its a worldwide problem and most companies are working on reduced staff, please have compassion for those who are still working trying to help - screaming and statements like its no way to treat customers do not help, or change the situation we are all in.... Thanks you again
european130 is offline  
Old 6th Apr 2020, 00:02
  #1515 (permalink)  
 
Join Date: Nov 2001
Location: London Whipsnade Wildlife Park
Posts: 4,511
Why would anyone take a voucher, unless it is underwritten to be converted into cash, should an airline or tour operator fail?
Buster the Bear is offline  
Old 6th Apr 2020, 09:01
  #1516 (permalink)  
 
Join Date: May 2011
Location: IOM
Posts: 937
Originally Posted by Buster the Bear View Post
Why would anyone take a voucher, unless it is underwritten to be converted into cash, should an airline or tour operator fail?
I just accepted a voucher with EI (with the additional markup) because let's be honest... the Irish aren't going to let that fail.
JSCL is online now  
Old 6th Apr 2020, 11:28
  #1517 (permalink)  
 
Join Date: Sep 2007
Location: Derby
Posts: 42
If you are worrying about accepting a voucher from a package tour operator consider transferring your booking to a later date. You would then have ATOL protection should the unthinkable happen.
double-oscar is offline  
Old 6th Apr 2020, 12:45
  #1518 (permalink)  
 
Join Date: Sep 2012
Location: NW England
Posts: 146
Originally Posted by ericlday View Post
I wonder what state the aircraft is in given the proximity of TFS to the sea?
116d is offline  
Old 6th Apr 2020, 14:09
  #1519 (permalink)  
 
Join Date: Sep 2012
Location: Newcastle
Posts: 282
Originally Posted by 116d View Post
I wonder what state the aircraft is in given the proximity of TFS to the sea?
The engines are fully covered which will help.
JonnyH is offline  
Old 6th Apr 2020, 16:11
  #1520 (permalink)  
 
Join Date: Jan 2004
Location: hector's house
Posts: 69
BOH is close to the sea, hasn’t bothered BA
hec7or is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.