TUI Airways
Join Date: May 2018
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Join Date: Apr 2015
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LGW-FAO-LGW today. I assume this is to drop off parts/engineers (I would hope crew have already been rescued but I don’t think they have by TOM aircraft) for G-FDZR which suffered an engine failure and diverted to FAO eight days ago. Jerhros has this aircraft down as being at DSA but I’d imagine it’s still in FAO as nothing suggests it left.
Last edited by ROC10; 30th Mar 2020 at 18:54.
Join Date: Sep 2012
Location: Newcastle
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LGW-FAO-??? today. I assume this is to drop off parts/engineers (I would hope crew have already been rescued but I don’t think they have by TOM aircraft) for G-FDZR which suffered an engine failure and diverted to FAO eight days ago. Jerhros has this aircraft down as being at DSA but I’d imagine it’s still in FAO as nothing suggests it left.
Join Date: Apr 2010
Location: London
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Join Date: Oct 2002
Location: sussex
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Currently I have been waiting for a total 9 hours to contact TUI to rebook a holiday.
I cannot access my booking on line to either amend or cancel
I and along with many others must be thinking 'Why bother '
Are they going bust ?
I cannot access my booking on line to either amend or cancel
I and along with many others must be thinking 'Why bother '
Are they going bust ?
Join Date: Sep 2007
Location: bournemouth
Age: 41
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Its maybe because there are thousands of people trying to rebook their holiday and with the call centres severely cut due to social distancing, they’re prioritising people that are closest to going away!
Join Date: Oct 2002
Location: sussex
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What's social distancing got to do with answering a phone? You just move the phone or link in from home .
They are busy which is understandable but they should at least get their web site working correctly.
They are busy which is understandable but they should at least get their web site working correctly.
Join Date: Sep 2005
Location: earth
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diverting a call centre to home is not a trivial task, particularly since call centre teams are unlikely to be remote workers until now
Join Date: Nov 2002
Location: Brighton uk
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Think you seriously need to cut them some slack while they try and do there job under very trying times
Join Date: Sep 2007
Location: Derby
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The header on the TUI website explains that the company is giving priority to contacting customers who were due to travel before 18th April. It also asks customers not to telephone the company and thanks them for their patience in these trying times. The retail shops are currently closed and as they were used to deal with the overflow of calls to the call centres the company has lost significant capacity. To work from home you would need access to the company systems and this might be difficult as customer data needs to be protected.
Join Date: Mar 2005
Location: UK
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On the trade side of things the majority of calls are answered by an Indian call centre which is likely to be closed now due to complete lockdown out there, not sure if that is used by direct customers too, hence long wait times.
Join Date: Aug 2000
Location: EGGW
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Tui UK is to furlough 11,000 staff in the UK, including almost 4,500 retail agents, the remaining 6,545 staff are from cabin crew, pilots, and staff in retail and head office functions.
Tui employs a total of 13,200 employees in the UK.
Tui employs a total of 13,200 employees in the UK.
Join Date: Aug 2007
Location: West Yorkshire
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I wonder if their cruise division( Marella), which must be a money pit, gets closed down. Its got to be a prime candidate with an ageing fleet of old tubs, maintenance, crew and fuel hungry. That way the rest of it would be in a better position to survive.
Join Date: May 2008
Location: At the bar
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Join Date: Oct 2015
Location: My house
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Maybe it is more profitable, maybe it isn’t. There’s a lot of smoke and mirrors going on in the TUI group to show the profit being made where they want it to appear. The source markets and airlines have always been shown to be less profitable than cruises and destination services, but without the airlines, where would the cruise ships get their passengers?
Join Date: Feb 2008
Location: LIVERPOOL
Age: 59
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they haven’t furloughed re-entrant cabin crew, that have had two or three seasons of flying for Tui but returned ,had their refresher courses given their rosters , then told not needed now ,goodbye!!.
Join Date: Aug 2016
Location: Oban, Scotland
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Maybe it is more profitable, maybe it isn’t. There’s a lot of smoke and mirrors going on in the TUI group to show the profit being made where they want it to appear. The source markets and airlines have always been shown to be less profitable than cruises and destination services, but without the airlines, where would the cruise ships get their passengers?