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TUI Airways

Old 30th Mar 2020, 00:28
  #1481 (permalink)  
 
Join Date: May 2018
Location: Sheffield
Posts: 16
Originally Posted by ROC10 View Post
I see that TOM are operating LGW-MEX tonight. I assume they have managed to pick up some business repatriating people. They operated LGW-MRS-LGW and MAN-MRS-LHR-MAN a few days ago too.
Also according to the database at work , there's is a flight operating MID to EMA then positions to LGW empty 2 hours later , down as TOM965 and to be operated by a B789.
craigyton2 is offline  
Old 30th Mar 2020, 11:59
  #1482 (permalink)  
 
Join Date: Apr 2015
Location: UK
Posts: 481
LGW-FAO-LGW today. I assume this is to drop off parts/engineers (I would hope crew have already been rescued but I don’t think they have by TOM aircraft) for G-FDZR which suffered an engine failure and diverted to FAO eight days ago. Jerhros has this aircraft down as being at DSA but I’d imagine it’s still in FAO as nothing suggests it left.

Last edited by ROC10; 30th Mar 2020 at 19:54.
ROC10 is offline  
Old 30th Mar 2020, 12:06
  #1483 (permalink)  
 
Join Date: Sep 2012
Location: Newcastle
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Originally Posted by ROC10 View Post
LGW-FAO-??? today. I assume this is to drop off parts/engineers (I would hope crew have already been rescued but I donít think they have by TOM aircraft) for G-FDZR which suffered an engine failure and diverted to FAO eight days ago. Jerhros has this aircraft down as being at DSA but Iíd imagine itís still in FAO as nothing suggests it left.
G-TAWL operated this and yes it is still in FAO. Due to return within 24 hours.
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Old 30th Mar 2020, 15:45
  #1484 (permalink)  
 
Join Date: Apr 2010
Location: London
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Originally Posted by pabely View Post
To the tune if 1.8B euros!
Story

https://www.travelmole.com/news_feat...ews_id=2042054
SealinkBF is offline  
Old 30th Mar 2020, 17:47
  #1485 (permalink)  
 
Join Date: Oct 2002
Location: sussex
Posts: 607
Currently I have been waiting for a total 9 hours to contact TUI to rebook a holiday.

I cannot access my booking on line to either amend or cancel

I and along with many others must be thinking 'Why bother '

Are they going bust ?

stormin norman is offline  
Old 30th Mar 2020, 17:54
  #1486 (permalink)  
 
Join Date: Sep 2007
Location: bournemouth
Age: 38
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Originally Posted by stormin norman View Post
Currently I have been waiting for a total 9 hours to contact TUI to rebook a holiday.

I cannot access my booking on line to either amend or cancel

I and along with many others must be thinking 'Why bother '

Are they going bust ?
Why would they be going bust?! 🙄
Its maybe because there are thousands of people trying to rebook their holiday and with the call centres severely cut due to social distancing, theyíre prioritising people that are closest to going away!
loopylee is offline  
Old 30th Mar 2020, 18:09
  #1487 (permalink)  
 
Join Date: Oct 2002
Location: sussex
Posts: 607
What's social distancing got to do with answering a phone? You just move the phone or link in from home .
They are busy which is understandable but they should at least get their web site working correctly.
stormin norman is offline  
Old 30th Mar 2020, 19:18
  #1488 (permalink)  
 
Join Date: Sep 2005
Location: earth
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Originally Posted by stormin norman View Post
What's social distancing got to do with answering a phone? You just move the phone or link in from home .
They are busy which is understandable but they should at least get their web site working correctly.
distancing in the offices results in fewer people on site

diverting a call centre to home is not a trivial task, particularly since call centre teams are unlikely to be remote workers until now
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Old 30th Mar 2020, 20:39
  #1489 (permalink)  
 
Join Date: Nov 2002
Location: Brighton uk
Posts: 902
Originally Posted by stormin norman View Post
What's social distancing got to do with answering a phone? You just move the phone or link in from home .
They are busy which is understandable but they should at least get their web site working correctly.
They like everyone else in this country are trying there best in this terrible time

Think you seriously need to cut them some slack while they try and do there job under very trying times
MARKEYD is offline  
Old 30th Mar 2020, 22:07
  #1490 (permalink)  
 
Join Date: Sep 2007
Location: Derby
Posts: 42
The header on the TUI website explains that the company is giving priority to contacting customers who were due to travel before 18th April. It also asks customers not to telephone the company and thanks them for their patience in these trying times. The retail shops are currently closed and as they were used to deal with the overflow of calls to the call centres the company has lost significant capacity. To work from home you would need access to the company systems and this might be difficult as customer data needs to be protected.
double-oscar is offline  
Old 30th Mar 2020, 22:47
  #1491 (permalink)  
 
Join Date: Mar 2005
Location: Newcastle upon Tyne
Posts: 243
On the trade side of things the majority of calls are answered by an Indian call centre which is likely to be closed now due to complete lockdown out there, not sure if that is used by direct customers too, hence long wait times.
Travel Agent is offline  
Old 31st Mar 2020, 21:53
  #1492 (permalink)  
 
Join Date: Nov 2001
Location: London Whipsnade Wildlife Park
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German Govt has made 1.4bn Euro available to TUI as loans.
Buster the Bear is offline  
Old 31st Mar 2020, 22:20
  #1493 (permalink)  
 
Join Date: Aug 2000
Location: EGGW
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Tui UK is to furlough 11,000 staff in the UK, including almost 4,500 retail agents, the remaining 6,545 staff are from cabin crew, pilots, and staff in retail and head office functions.
Tui employs a total of 13,200 employees in the UK.

Mr @ Spotty M is offline  
Old 1st Apr 2020, 09:31
  #1494 (permalink)  
 
Join Date: Aug 2007
Location: West Yorkshire
Posts: 635
I wonder if their cruise division( Marella), which must be a money pit, gets closed down. Its got to be a prime candidate with an ageing fleet of old tubs, maintenance, crew and fuel hungry. That way the rest of it would be in a better position to survive.
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Old 1st Apr 2020, 10:17
  #1495 (permalink)  
 
Join Date: May 2008
Location: At the bar
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Originally Posted by paully View Post
I wonder if their cruise division( Marella), which must be a money pit, gets closed down. Its got to be a prime candidate with an ageing fleet of old tubs, maintenance, crew and fuel hungry. That way the rest of it would be in a better position to survive.
I think you'll find the Cruise element of the business is actually far more profitable than say, the Airline which is also full of tubs (not so old), maintenance, crew & fuel hungry.
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Old 1st Apr 2020, 10:49
  #1496 (permalink)  
H44
 
Join Date: Oct 2015
Location: My house
Posts: 42
Maybe it is more profitable, maybe it isnít. Thereís a lot of smoke and mirrors going on in the TUI group to show the profit being made where they want it to appear. The source markets and airlines have always been shown to be less profitable than cruises and destination services, but without the airlines, where would the cruise ships get their passengers?
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Old 1st Apr 2020, 11:11
  #1497 (permalink)  
 
Join Date: Feb 2008
Location: LIVERPOOL
Age: 55
Posts: 115
Originally Posted by Mr @ Spotty M View Post
Tui UK is to furlough 11,000 staff in the UK, including almost 4,500 retail agents, the remaining 6,545 staff are from cabin crew, pilots, and staff in retail and head office functions.
Tui employs a total of 13,200 employees in the UK.
they havenít furloughed re-entrant cabin crew, that have had two or three seasons of flying for Tui but returned ,had their refresher courses given their rosters , then told not needed now ,goodbye!!.
pabloc is offline  
Old 1st Apr 2020, 11:22
  #1498 (permalink)  
 
Join Date: Aug 2016
Location: Oban, Scotland
Posts: 1,510
I think that you can only furlough those who were already employees on February 29th.
inOban is offline  
Old 1st Apr 2020, 11:26
  #1499 (permalink)  
 
Join Date: Aug 2016
Location: Oban, Scotland
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Originally Posted by H44 View Post
Maybe it is more profitable, maybe it isnít. Thereís a lot of smoke and mirrors going on in the TUI group to show the profit being made where they want it to appear. The source markets and airlines have always been shown to be less profitable than cruises and destination services, but without the airlines, where would the cruise ships get their passengers?
The same will be true for all multinational companies. Ensure that the profits mysteriously appear where there is little or no tax. Since the the ships operate on the high seas, particularly easy
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Old 3rd Apr 2020, 18:10
  #1500 (permalink)  
 
Join Date: Aug 2007
Location: UK
Posts: 79
I was due to fly with Tui (flight only) on Sunday. Should I still sit tight and wait for them to call me or should I now be trying to give them a call to get a refund?
ZULUBOY is offline  

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