TUI Airways
Join Date: May 2018
Location: Sheffield
Posts: 16
Originally Posted by ROC10
I see that TOM are operating LGW-MEX tonight. I assume they have managed to pick up some business repatriating people. They operated LGW-MRS-LGW and MAN-MRS-LHR-MAN a few days ago too.
Join Date: Apr 2015
Location: UK
Posts: 481
LGW-FAO-LGW today. I assume this is to drop off parts/engineers (I would hope crew have already been rescued but I don’t think they have by TOM aircraft) for G-FDZR which suffered an engine failure and diverted to FAO eight days ago. Jerhros has this aircraft down as being at DSA but I’d imagine it’s still in FAO as nothing suggests it left.
Last edited by ROC10; 30th Mar 2020 at 19:54.
Join Date: Sep 2012
Location: Newcastle
Posts: 282
Originally Posted by ROC10
LGW-FAO-??? today. I assume this is to drop off parts/engineers (I would hope crew have already been rescued but I don’t think they have by TOM aircraft) for G-FDZR which suffered an engine failure and diverted to FAO eight days ago. Jerhros has this aircraft down as being at DSA but I’d imagine it’s still in FAO as nothing suggests it left.
Join Date: Apr 2010
Location: London
Posts: 514
Originally Posted by pabely
To the tune if 1.8B euros!
https://www.travelmole.com/news_feat...ews_id=2042054
Join Date: Oct 2002
Location: sussex
Posts: 607
Currently I have been waiting for a total 9 hours to contact TUI to rebook a holiday.
I cannot access my booking on line to either amend or cancel
I and along with many others must be thinking 'Why bother '
Are they going bust ?
I cannot access my booking on line to either amend or cancel
I and along with many others must be thinking 'Why bother '
Are they going bust ?
Join Date: Sep 2007
Location: bournemouth
Age: 38
Posts: 39
Originally Posted by stormin norman
Currently I have been waiting for a total 9 hours to contact TUI to rebook a holiday.
I cannot access my booking on line to either amend or cancel
I and along with many others must be thinking 'Why bother '
Are they going bust ?
I cannot access my booking on line to either amend or cancel
I and along with many others must be thinking 'Why bother '
Are they going bust ?
Its maybe because there are thousands of people trying to rebook their holiday and with the call centres severely cut due to social distancing, they’re prioritising people that are closest to going away!
Join Date: Sep 2005
Location: earth
Posts: 775
Originally Posted by stormin norman
What's social distancing got to do with answering a phone? You just move the phone or link in from home .
They are busy which is understandable but they should at least get their web site working correctly.
They are busy which is understandable but they should at least get their web site working correctly.
diverting a call centre to home is not a trivial task, particularly since call centre teams are unlikely to be remote workers until now
Join Date: Nov 2002
Location: Brighton uk
Posts: 902
Originally Posted by stormin norman
What's social distancing got to do with answering a phone? You just move the phone or link in from home .
They are busy which is understandable but they should at least get their web site working correctly.
They are busy which is understandable but they should at least get their web site working correctly.
Think you seriously need to cut them some slack while they try and do there job under very trying times
Join Date: Sep 2007
Location: Derby
Posts: 42
The header on the TUI website explains that the company is giving priority to contacting customers who were due to travel before 18th April. It also asks customers not to telephone the company and thanks them for their patience in these trying times. The retail shops are currently closed and as they were used to deal with the overflow of calls to the call centres the company has lost significant capacity. To work from home you would need access to the company systems and this might be difficult as customer data needs to be protected.
Join Date: Mar 2005
Location: Newcastle upon Tyne
Posts: 243
On the trade side of things the majority of calls are answered by an Indian call centre which is likely to be closed now due to complete lockdown out there, not sure if that is used by direct customers too, hence long wait times.
Join Date: Aug 2000
Location: EGGW
Posts: 2,060
Tui UK is to furlough 11,000 staff in the UK, including almost 4,500 retail agents, the remaining 6,545 staff are from cabin crew, pilots, and staff in retail and head office functions.
Tui employs a total of 13,200 employees in the UK.
Tui employs a total of 13,200 employees in the UK.
Join Date: Aug 2007
Location: West Yorkshire
Posts: 635
I wonder if their cruise division( Marella), which must be a money pit, gets closed down. Its got to be a prime candidate with an ageing fleet of old tubs, maintenance, crew and fuel hungry. That way the rest of it would be in a better position to survive.
Join Date: May 2008
Location: At the bar
Posts: 265
Originally Posted by paully
I wonder if their cruise division( Marella), which must be a money pit, gets closed down. Its got to be a prime candidate with an ageing fleet of old tubs, maintenance, crew and fuel hungry. That way the rest of it would be in a better position to survive.
Join Date: Oct 2015
Location: My house
Posts: 42
Maybe it is more profitable, maybe it isn’t. There’s a lot of smoke and mirrors going on in the TUI group to show the profit being made where they want it to appear. The source markets and airlines have always been shown to be less profitable than cruises and destination services, but without the airlines, where would the cruise ships get their passengers?
Join Date: Feb 2008
Location: LIVERPOOL
Age: 55
Posts: 115
Originally Posted by Mr @ Spotty M
Tui UK is to furlough 11,000 staff in the UK, including almost 4,500 retail agents, the remaining 6,545 staff are from cabin crew, pilots, and staff in retail and head office functions.
Tui employs a total of 13,200 employees in the UK.
Tui employs a total of 13,200 employees in the UK.
Join Date: Aug 2016
Location: Oban, Scotland
Posts: 1,510
Originally Posted by H44
Maybe it is more profitable, maybe it isn’t. There’s a lot of smoke and mirrors going on in the TUI group to show the profit being made where they want it to appear. The source markets and airlines have always been shown to be less profitable than cruises and destination services, but without the airlines, where would the cruise ships get their passengers?
