TUI Airways

[ROC10]

Originally Posted by intortola

There has been a number of TUI cancelled flights shown on the STN screens in last few days. Are they just showing as cancelled when they have a very lengthy delay and the new times showing as the actual flight. Anyone know what’s been going on at STN with TOM flights in last few days?

TUI have been an absolute mess at STN over the last few days, not sure of the specific details though. It’s been a particularly bad week for them this week at various bases but hopefully all cleared now.

[Peter Melia]

Originally Posted by Vokes55

Actually I said TUI don't cancel flights like every other airline. The emphasis being on "TUI don't cancel flights", hence the reason you might see long delays on the top of departure boards whilst "MOST" other airlines have cancelled flights. easyJet and BA both cancelled flights to Turkey and the Canaries from Gatwick yesterday. You won't see these on the top of departure boards today, you won't see it in the news, but you will have 180+ passengers on each with their holidays dependent on availability of other flights in the middle of Summer. Norwegian is the only airline I can think of that actually adds additional capacity the following day to cover a cancellation. Personally I'd rather have a 24 hour delay with duty of care, knowing my accommodation hasn't been cancelled at my destination and my transfer will still take me to my hotel, than face a cancellation with the option of a refund or rebooking onto the next available flight, which could be a week later. I can also say from personal experience that travel insurance doesn't always take care of all consequential loss from a flight cancellation.

Maybe Thomas Cook and Jet2 don't cancel flights either. But this thread is titled "TUI Airways".

Absolutely no need for personal attacks either.

hi. I was on a Thomas Cook flight on Saturday evening to Rhodes. The delay was due to a thunderstorm over Belgium.

[Bagheera]

Originally Posted by Vokes55

Also worth noting that TUI don’t cancel flights like every other airline.

Tell that to the people who are having their flights cancelled out of Manchester this Autumn. Either transfer to a flight out of Gatwick or cancel your holiday.

We take a rock and a hard place and put U in the middle.

[caaardiff]

Originally Posted by Bagheera

Tell that to the people who are having their flights cancelled out of Manchester this Autumn. Either transfer to a flight out of Gatwick or cancel your holiday.

We take a rock and a hard place and put U in the middle.

To which destinations? If LGW is the only other option I'm guessing it's long Haul?
Slightly different when it's a pre planned cancellation. The topic was generally on last minute disruption cancellations

[TSR2]

Pre planned or last minute, any cancellation can ruin the planning of your holiday.

[ATNotts]

Originally Posted by TSR2

Pre planned or last minute, any cancellation can ruin the planning of your holiday.

TUI the tour operator cancel these flight generally, it has always been thus. Book your holiday in August for next year, then around January, if booking aren't adequate find yourself consolidated onto a flight to the same destination, from another airport, or offered a refund / rebooking somewhere else.

Same procedure for all tour operators, however with the vertical integration of the IT industry, it's often difficult for the average punter to differentiate between what the airline does, and what the tour operator (with whom they are contracted) does since they appear to be one and the same.

[JonnyH]

Originally Posted by ATNotts

TUI the tour operator cancel these flight generally, it has always been thus. Book your holiday in August for next year, then around January, if booking aren't adequate find yourself consolidated onto a flight to the same destination, from another airport, or offered a refund / rebooking somewhere else.

Same procedure for all tour operators, however with the vertical integration of the IT industry, it's often difficult for the average punter to differentiate between what the airline does, and what the tour operator (with whom they are contracted) does since they appear to be one and the same.

Cancelling a flight, or consolidating, 6 months in advance is a little different to rerouting to a different destination on the day or 40 hour delays.

That isn’t me being anti-TUI either - although I think they could have dealt with these delays and rerouting better (a family friend was delayed from STN and moved to LGW with little communication and it was SH) and some of the lengths of the delays are unacceptable it is clear that most of these issues have the max grounding as the root cause.

I think this is definitely a summer to forget for TUI but they’re likely to claw quite a lot back from Boeing I suspect (and backed up from Boeing’s statement)

[LiamNCL]

Anyone know why G-CPEV flew upto NCL to operate MAN - MAH ?

[TheLambtonWorm]

Originally Posted by LiamNCL

Anyone know why G-CPEV flew upto NCL to operate MAN - MAH ?

Not sure but there were several delayed/diverted flights that required Blueline taxis to ferry people from NCL to MAN.

Twitter

[JonnyH]

Originally Posted by TheLambtonWorm

Not sure but there were several delayed/diverted flights that required Blueline taxis to ferry people from NCL to MAN.

https://twitter.com/BluelineNCL/stat...44764628307968

Weather I think.

[nclops]

Originally Posted by LiamNCL

Anyone know why G-CPEV flew upto NCL to operate MAN - MAH ?

I believe EV dropped in on its way from MAN -MAH to drop off new flight crews for YH and AY so they could position back to MAN.

[ROC10]

Anyone know what’s going on with TUI at EDI? Yesterday G-TAWO operated the morning EDI-PMI. It was then switched with NCL-based G-FDZZ, which operated the return flight but was diverted to BHX on the way. The aircraft then remained idle for the rest of the day and G-TAWB positioned up to EDI yesterday evening to operate the EDI-PFO flight with a delay. This of course meant that the crew went out of hours and so the aircraft hasn’t returned from PFO yet. No backup aircraft was flown in today so this morning’s DLM is showing a hefty delay of 11.5 hours. However this evening’s EDI-PMI is showing a delay of only just over an hour, so I’m guessing they plan to bring in a spare for that.

[737James]

ROC10- I presume G-FDZZ went tech on route and they had hoped to fix it at BHX to then use on BHX-LCA but that did not happen so that flight ended up with a 7hr delay and ended up being on a 757 although again crew went out of hours so inbound 20hr delay.

Yesterday was not a good day for Tui in Cyprus as had a number of delays and ended up with 3 aircraft stuck on the ground and having to overnight EDI and LGW groups at Paphos and Birmingham at Larnaca a very costly and difficult thing to do in peak season.

This seems to be a regular thing happening in Cyprus with TUI this year having to overnight inbound pax due to crew hours , this is caused by slot delays and also that most Cyprus flights are second sectors of the day so get hit by the knock on delays. I do wonder if it would be worth them basing a crew out there on standby or as the flights are so frequent do like they do with Cape Verde and crew have planned overnight so dont get duty hours issues.

[rog747]

TUI holidays are a tour operator - not an airline - they charter airlines to fly for their holidaymakers - such as using their own in-house airline TUI Airways which is an airline that flies solely for a tour operator (TUI or Cunard for instance) and does not fly it's own scheduled flights, nor it's own routes. (unlike BA BE FR EZY and Jet 2)

TUI holidays does NOT (usually) cancel its holiday flights (unlike say BA BE FR EZY or Jet 2) when there are affected by Tech Weather ATC or other Operational delays, but will operate them with a delay, or sub-charter another carrier to fly their pax as best and as quickly as they can to their destination resort, or to get them home if that is the case of an inbound.
Hotac and meals etc must be provided in the case of lengthy delays.

TUI holidays does (as stated by a poster above) cancel departures due to low-sales or consolidation of flights and resorts but this is done usually months ahead of the program starting.

TUI airways UK has had a pretty gruelling summer so far with bad delays around the stations from BOH to ABZ due to various reasons, coupled with 9 aircraft down in the UK TUI fleet due to the 737 MAX groundings (6 a/c delivered, and 3 more were due in service by end of May) plus retirements and standing down of about 8 of the 757 and 767 fleets - Most of these a/c have now been restored back to TUI for an indefinite period pending the outcome of the Max debacle.
Many ACMI operators and sub-charters have been utilised by TUI to step in all summer long to fill the gaps...

The costs will be approaching half a Billion £pounds or maybe much more........

Summer packages for 2020 are already on sale so the poor TUI planning Dept have a right old job now to decide what and where and when to operate, and with what aircraft they think they might have....

[TSR2]

rog747,

Agree with what you say except for quoting Jet2 as cancelling flights due to tech weather atc or operational delays. Jet2 have a far better punctuality record than TUI and do not cancel holiday flights.

[rog747]

Originally Posted by TSR2

rog747,

Agree with what you say except for quoting Jet2 as cancelling flights due to tech weather atc or operational delays. Jet2 have a far better punctuality record than TUI and do not cancel holiday flights.

Yes Jet2 are flying high so to speak - They have had a few bad tech delays with the 330's which needed some ACMI's I think...but on the whole they are doing well.
I can imagine the Boardroom is very pleased they stuck with the 737-800....

[brian_dromey]

Very difficult for MAX operators this summer. The short notice left them few options, TUI were lucky to be able to extend some leases with most of the ACMI capacity already accounted for and single-aisle aircraft in strong demand getting capacity has been difficult and expensive.

[Yeehaw22]

Originally Posted by TSR2

rog747,

Agree with what you say except for quoting Jet2 as cancelling flights due to tech weather atc or operational delays. Jet2 have a far better punctuality record than TUI and do not cancel holiday flights.

Any actual proof of that? Theres been some pretty horrendous delays on both airlines recently.

Also comparing the 2 isn't a direct comparison. One is a short haul only airline and one has a decent size long haul fleet which brings in it's own issues.

Along with the known missing 9 aircraft (more in the group) the uk airline is also helping out the group with aircraft, particularly Scandinavia as and when they can. Despite the incredibly difficult conditions, lack of a/c, crap otp and all the other usual issues with weather/atc/tech issues I actually think the TUI ops department have done a very good job this summer. I certainly wouldn't have wanted to work in there that's for sure.

[TSR2]

Yeehaw 22

Yes. TUI was 12th worst airline for punctuality in 2018 (Sky News Analysis). Jet2 was not in top 20 airlines for worst punctuality.

The actual point was Jet2 does not cancel holiday flights as stated.

[Yeehaw22]

Originally Posted by TSR2

Yeehaw 22

Yes. TUI was 12th worst airline for punctuality in 2018 (Sky News Analysis). Jet2 was not in top 20 airlines for worst punctuality.

The actual point was Jet2 does not cancel holiday flights as stated.

This is a discussion about this summer though not 2018?