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TUI Airways

Old 19th Jul 2019, 07:51
  #801 (permalink)  
 
Join Date: Sep 2012
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Originally Posted by ROC10 View Post
40 hour delay on DSA-KGS. Was due out Wednesday afternoon, only just left now...
Shocking and quite frankly unacceptable.
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Old 19th Jul 2019, 08:35
  #802 (permalink)  
 
Join Date: Feb 2018
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Originally Posted by ROC10 View Post
40 hour delay on DSA-KGS. Was due out Wednesday afternoon, only just left now...
That's a bummer at best of times, especially for those on a one week holiday.
Did the Pax have to stay at DSA all that time??
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Old 19th Jul 2019, 11:41
  #803 (permalink)  
 
Join Date: May 2016
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That’s what EU261 does folks. As soon as a flight is beyond 3 hours late, it becomes the sacrificial lamb whilst every effort is made to make sure every other flight leaves on schedule.

On a side note, ROC10 do you not have anything better to do than track delayed TUI flights?
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Old 20th Jul 2019, 06:00
  #804 (permalink)  
 
Join Date: Mar 2011
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Originally Posted by sixchannel View Post
That's a bummer at best of times, especially for those on a one week holiday.
Did the Pax have to stay at DSA all that time??
Pax will have been provided with hotels/transport home as well as the offer of a full refund if deciding not to travel. That is on top of the EU261 compensation. Whilst passengers are in the airport, they will also have to be provided with refreshment vouchers and information as and when it becomes available.

Not good at all but theres for certain the passengers in the UK and abroad will have been looked after as best they could given the circumstances. It looks as though TUI sourced a Norwegian aircraft to pick the AGP passengers up late overnight where the TUI aircraft had originally broken down.
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Old 20th Jul 2019, 10:40
  #805 (permalink)  
 
Join Date: May 2016
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Also worth noting that TUI don’t cancel flights like every other airline. So the delayed flights hover around the top of arrival/departure boards whilst the cancelled easyJet flights have been long removed.

What’s less “acceptable”, a 40 hour delay or a cancelled flight in the middle of summer with very few available seats to be rebooked on?
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Old 20th Jul 2019, 11:44
  #806 (permalink)  
 
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If the delay was with a fly/cruise holiday, then you would have to cancel the holiday, probably no options to catch up with a ship forty hours later.
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Old 20th Jul 2019, 12:18
  #807 (permalink)  
 
Join Date: Mar 2011
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Originally Posted by oldart View Post
If the delay was with a fly/cruise holiday, then you would have to cancel the holiday, probably no options to catch up with a ship forty hours later.
Which it wasn't. Although theres also the possibility of booking such passengers on to a flight to the next nearest airport on the cruises port of call. Either on their own airline or other... It has happened before believe it or not. Holiday companies and airlines don't purposely want their aircraft to breakdown and be unsafe to fly so to annoy their customers. They do practically everything in their day to day power to reduce any disruption when it does happen. But when they've run out of any realistic options, unfortunately someone's going to have to bare the brunt of it on a the very rare occasion in the grand scheme of things.
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Old 20th Jul 2019, 12:19
  #808 (permalink)  
 
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Originally Posted by oldart View Post
If the delay was with a fly/cruise holiday, then you would have to cancel the holiday, probably no options to catch up with a ship forty hours later.

But it wasn’t. I’d imagine cruise flights are protected where possible, although there have been instances, albeit rare, where they have flown cruise passengers to the next port of call the day after due to a delay.

Again, I’d rather be in that scenario than meeting a cruise in port in, say, Barcelona or Palma, and then Easyjet cancel the flight.
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Old 20th Jul 2019, 18:40
  #809 (permalink)  
 
Join Date: Sep 2001
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Vokes55,
You are WRONG with your statement 'that TUI don't cancel flights LIKE EVERY OTHER AIRLINE'. JET2 DO NOT CANCEL FLIGHTS. Thomas Cook DO NOT CANCEL FLIGHTS. Just to mention two airlines.
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Old 20th Jul 2019, 21:01
  #810 (permalink)  
 
Join Date: Nov 2005
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Originally Posted by oldart View Post
If the delay was with a fly/cruise holiday, then you would have to cancel the holiday, probably no options to catch up with a ship forty hours later.
For a short delay there is often time built in to allow an arrival to the ship from the original port, often several hours before it leaves. On occasions they will hold the ship but it's rare due to disrupting the ships program. I have seen on a number of occasions that the flight might do a double drop, for example a Canaries cruise starting in Tenerife but first stop in Gran Canaria may mean the original flight routing UK-LPA-TFS-UK. TUI's cruises are generally around certain parts of the Med so don't get too far away by the next day in order to drop off at another Airport en route.
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Old 20th Jul 2019, 21:23
  #811 (permalink)  
 
Join Date: May 2016
Location: The EU
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Originally Posted by TSR2 View Post
Vokes55,
You are WRONG with your statement 'that TUI don't cancel flights LIKE EVERY OTHER AIRLINE'. JET2 DO NOT CANCEL FLIGHTS. Thomas Cook DO NOT CANCEL FLIGHTS. Just to mention two airlines.
Calm down

They’re airlines largely driven by the tour operators too, so wouldn’t cancel for the same reason. BA and Easyjet have cancelled flights to holiday destinations from Gatwick today. My point was that those customers would probably take a long delay over a cancellation. Pardon me for not saying “most” other airlines, i wish you a speedy recovery from whatever stress related illness you get.
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Old 21st Jul 2019, 07:44
  #812 (permalink)  
 
Join Date: Dec 2014
Location: Glasgow
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Can anyone in the know please tell me why the Glasgow to Rhodes flight & return (BY1666/7) are always running 1 - 1 1/2 late every week?

The flight times were changed from 15:15 to 17:55 (ex Gla), but nearly every week (apart from a couple of exceptions), this flight has been leaving late.
For example, yesterday the flight was 50 mins late arriving from Palma (landed 15:13), which still left a 2 Hr 40 min turnaround.
1 or 2 delays I could understand....but every week????
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Old 21st Jul 2019, 08:06
  #813 (permalink)  
 
Join Date: May 2016
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Slots. Welcome to summer in Europe.
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Old 21st Jul 2019, 10:44
  #814 (permalink)  
 
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Vokes55

If you want people to take your comments seriously, you need to be more accurate in your statements.
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Old 21st Jul 2019, 11:14
  #815 (permalink)  
 
Join Date: Jun 2014
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Originally Posted by TSR2 View Post
Vokes55

If you want people to take your comments seriously, you need to be more accurate in your statements.
This should explain it - https://www.eurocontrol.int/sites/de...regulation.pdf
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Old 21st Jul 2019, 11:26
  #816 (permalink)  
 
Join Date: May 2016
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Originally Posted by TSR2 View Post
Vokes55

If you want people to take your comments seriously, you need to be more accurate in your statements.
There's nothing inaccurate about what I've said, and I'm not going to lose sleep over how a spotter on an internet forum takes my comments. But thanks for the advice, dad.
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Old 21st Jul 2019, 13:12
  #817 (permalink)  
 
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Vokes55,

Your a nasty person. Absolutely no need for your sarcastic comments. You said 'every other airline cancels flights' other than TUI . Again I say You are wrong.
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Old 21st Jul 2019, 15:44
  #818 (permalink)  
 
Join Date: May 2016
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Actually I said TUI don't cancel flights like every other airline. The emphasis being on "TUI don't cancel flights", hence the reason you might see long delays on the top of departure boards whilst "MOST" other airlines have cancelled flights. easyJet and BA both cancelled flights to Turkey and the Canaries from Gatwick yesterday. You won't see these on the top of departure boards today, you won't see it in the news, but you will have 180+ passengers on each with their holidays dependent on availability of other flights in the middle of Summer. Norwegian is the only airline I can think of that actually adds additional capacity the following day to cover a cancellation. Personally I'd rather have a 24 hour delay with duty of care, knowing my accommodation hasn't been cancelled at my destination and my transfer will still take me to my hotel, than face a cancellation with the option of a refund or rebooking onto the next available flight, which could be a week later. I can also say from personal experience that travel insurance doesn't always take care of all consequential loss from a flight cancellation.

Maybe Thomas Cook and Jet2 don't cancel flights either. But this thread is titled "TUI Airways".

Absolutely no need for personal attacks either.
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Old 21st Jul 2019, 16:45
  #819 (permalink)  
 
Join Date: Sep 2001
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Vokes 55
I apologise for the personal attack. Absolutely no need for it.

Yes I agree with your sentiments about preference for delay instead of cancellation. That is why I would never book with certain airlines for that very reason.
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Old 21st Jul 2019, 17:44
  #820 (permalink)  
 
Join Date: Jul 2007
Location: Tortola
Posts: 124
There has been a number of TUI cancelled flights shown on the STN screens in last few days. Are they just showing as cancelled when they have a very lengthy delay and the new times showing as the actual flight. Anyone know what’s been going on at STN with TOM flights in last few days?
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