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TUI Airways

Old 14th Jan 2019, 18:28
  #421 (permalink)  
 
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Seated on the floor???!!

I was cabin crew for over 15 years and never faced this issue, seating problems yes but never not enough seats, even when there were aircraft changes.....in any case our SOP's would simply not allow for this to happen! I seriously can't believe TUI allowed it to happen.

I will have to watch this TV show just to satisfy my incredulity.
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Old 14th Jan 2019, 18:41
  #422 (permalink)  
 
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There must be more than meets the eye here and I suspect those involved are pursuing the claim culture that has grown over the years. The airline wouldn’t have let them sit on the floor for the flight - maybe they elected to sit on the floor whilst at cruise for whatever reasons. Tomorrow will be good to watch.

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Old 14th Jan 2019, 19:25
  #423 (permalink)  
 
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Originally Posted by Gurnard View Post
BBC Rip-Off Britain
Tomorrow this programme will be covering the story of a family flying from Mahon to Birmingham with TUI last June. On boarding they found the seats for Row 41 had been removed, so for most of the flight they were seated on the floor! TUI initially offered £30 as a goodwill gesture but upped the compensation when faced with media publicity. The "excuse" for there being no Row 41 DEF was there had been an aircraft change. Not surprisingly the CAA is investigating. Can hardly believe this. Anyone know which was the aircraft concerned?
I think it was a Scheduled Boeing 767 changed to a Boeing 757

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Old 14th Jan 2019, 20:27
  #424 (permalink)  
 
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Originally Posted by Cloud1 View Post
There must be more than meets the eye here and I suspect those involved are pursuing the claim culture that has grown over the years. The airline wouldn’t have let them sit on the floor for the flight - maybe they elected to sit on the floor whilst at cruise for whatever reasons. Tomorrow will be good to watch.

Technically the airline may not have let them sit on the floor but the crew on that flight did. The BBC pre-programme blurb states:-

A family returning from holiday found they had no seats once they had boarded their plane and spent part of the flight sitting on the floor.

Despite having boarding passes, the Taylor family found empty spaces where their seats should have been.

The family, from Alcester, Warwickshire, had paid £1,300 and were flying from Mahon in Menorca to Birmingham with TUI airlines.

The Civil Aviation Authority is looking into the matter.

The family raised the issue with BBC One programme Rip Off Britain: Holiday.

Paula Taylor told the show that she, her husband and 10-year-old daughter had got to the airport early, in June, to make sure they were seated together.

Their seat numbers were 41 D, E and F. But when they got on the plane there was an empty space underneath the numbers.

"We all just looked at each other as if to say 'where's our seats gone?'," Mrs Taylor said.

Once all the passengers had boarded there was just one seat left. Mrs Taylor's daughter Brooke was given that seat while she and her husband were given flip-up seats in the crew section.

But once the flight had taken off, crew were busy serving food and other items stored behind those seats and Mr and Mrs Taylor had to go and sit on the floor, in the space their seats should have been. They were joined by Brooke as she did not want to sit alone.

The family say they were thanked by the plane crew for their understanding.

But Mrs Taylor says she was given short shrift when she raised the matter with TUI and was eventually offered a goodwill gesture of £30.

After the family contacted Rip Off Britain, TUI refunded their fares and said a "last-minute aircraft change" meant the family's assigned seats were unavailable, as the alternative aircraft had a different seating configuration.

It said it was "sorry for the way the situation was initially handled" and will contact the family directly to apologise.

The company has been contacted for further comment by BBC Online.

The Civil Aviation Authority says while passengers are allowed to sit in crew seats under certain conditions, they must not be left unseated during any stage of the flight.

It told Rip-Off Britain it would be contacting TUI for an explanation.

The episode will be broadcast on BBC One at 9.15am on Tuesday 15 January


Should have thought the CAA would be very interested. Wonder how TUI will explain that one and what the CAA will do?
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Old 14th Jan 2019, 21:11
  #425 (permalink)  
 
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Ahh ok so there is more to this then thank you for sharing the full text. I guess what needs to be explained is why the seats were missing and why the customers were not told in advance. I wonder if there were any other crew seats that wouldn’t have been close to the galley areas that could have been used.
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Old 14th Jan 2019, 21:29
  #426 (permalink)  
 
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Originally Posted by Cloud1 View Post
Ahh ok so there is more to this then thank you for sharing the full text. I guess what needs to be explained is why the seats were missing and why the customers were not told in advance. I wonder if there were any other crew seats that wouldn’t have been close to the galley areas that could have been used.
There are 67 posts on this subject under 'Rumours & News'

Unbelievable - family forced to sit in the aeroplane floor

Don't think we need duplication!
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Old 14th Jan 2019, 21:31
  #427 (permalink)  
 
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A bit of a sensationalist story that is now sadly becoming typical of BBC journalism - surely any cabin crew wouldn’t risk seating pax in a seat not suitable for pax travel, knowing the potential consequences? There must be more context than that ‘reported’ upon.
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Old 14th Jan 2019, 21:40
  #428 (permalink)  
 
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Originally Posted by Jet2_GLA View Post


I think it was a Scheduled Boeing 767 changed to a Boeing 757

767s are not scheduled on s/h routes from BHX. Either the flight was knowingly overbooked (seems unlikely) or some of TUI's 757s have a row 41 and others don't. If this is the case, why would they swap to an aircraft without row 41? Somehow I really can’t quite believe this is true, it would be absolutely shocking if it is...
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Old 15th Jan 2019, 06:56
  #429 (permalink)  
 
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there is already a whole thread going about the elusive missing Row 41DEF on PPRuNe rumours and news - go have a peek
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Old 15th Jan 2019, 08:35
  #430 (permalink)  
 
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Originally Posted by ROC10 View Post
Either the flight was knowingly overbooked (seems unlikely) or some of TUI's 757s have a row 41 and others don't.
Neither of the above. See the R&N thread.
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Old 23rd Jan 2019, 23:06
  #431 (permalink)  
 
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I’ve attached what I (roughly) expect the aircraft basings to be for S19, however I doubt all bases are correct. Can anyone offer any more insight? I’m less sure of LGW and MAN as I mostly just assigned these numbers based on what was left after all other bases (i.e. LGW seems to have a fairly small number of s/h aircraft based compared to BHX for example, however I do believe Norwegian operate some flights form there on behalf of TOM). This assumes TOM have 6 737 MAX 8 aircraft for summer, the usual 33 738s, 10 757s, 2 767s (with the other two being Nordic based), 8 788s and 4 789s. Jethros suggests two more 789s will be delivered in third quarter, which, if correct, could be in time for peak summer, but not necessarily since this could be right up until the end of September. I have therefore not included these but presume these would be LGW/MAN based if they do arrive. Unsure on further MAX deliveries.


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Old 24th Jan 2019, 13:05
  #432 (permalink)  
 
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I believe Newcastle is receiving 1 max in April and Doncaster has 1 max from April
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Old 24th Jan 2019, 13:06
  #433 (permalink)  
 
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LTN should be 1 x 738 & 1 x757 (like last summer) There may be a some additional "W" pattern 738 flights depending on how the program finally settles down!
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Old 24th Jan 2019, 14:36
  #434 (permalink)  
 
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I see the Bath Travel family is back again with 2 day trips from BOH to Venice at Easter using a TOM 737-800.
Hays Travel are selling the tickets for Bath.
I just booked 3 seats as a family surprise - awesome !!

Last time with Bath/Palmair we did their Cairo and Luxor day trips - good old days on a Monarch 757 - Cracking days out.

This time a 738 of TOM - hot brekkie and hot dinner both ways included
Bath are selling 175 seats out of 189 on both flights - I guess the other seats are for Bath Family/staff, tour guides and Press etc...
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Old 24th Jan 2019, 14:54
  #435 (permalink)  
 
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Last time with Bath/Palmair we did their Cairo and Luxor day trips - good old days on a Monarch 757 - Cracking days out.
Are you for real!?

Cairo/Luxor for a day trip from BOH!?

People actually did that??

WOW 😱
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Old 24th Jan 2019, 15:30
  #436 (permalink)  
 
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They sold out their first Luxor within a few weeks so they put a 2nd one on and I booked on that one. It was an early start and got back just after midnight. Was exhausting but fun. Full flight!
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Old 24th Jan 2019, 17:24
  #437 (permalink)  
 
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Originally Posted by Jet2_GLA View Post
I believe Newcastle is receiving 1 max in April and Doncaster has 1 max from April
I could be wrong but I believe these bases will only see some occasional flights on the MAX in April rather than being actual MAX bases. Anyone else know for sure?
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Old 24th Jan 2019, 17:25
  #438 (permalink)  
 
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Originally Posted by boeing_eng View Post
LTN should be 1 x 738 & 1 x757 (like last summer) There may be a some additional "W" pattern 738 flights depending on how the program finally settles down!
Ah okay thanks, I'll change that, I'm assuming that 737 should be LGW/MAN-based. I read somewhere that LTN is going back to three based aircraft but I haven't had the time to actually go through the timetables.
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Old 24th Jan 2019, 17:36
  #439 (permalink)  
 
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Originally Posted by pamann View Post


Are you for real!?

Cairo/Luxor for a day trip from BOH!?

People actually did that??

WOW ��

YUP - and sold out in 2 days after going on sale
Bath Travel did day trips from 1993 until 2010 when they sadly closed down and sold out to Hays Travel.

Besides operating their own ''Palmair'' package holidays to the Med Madeira and the Canaries using their own Palmair painted and crewed 146-300 at first,
then a 737-200 and also a 1-11 500 from European Aviation (then a full paint job on a 737-500 leased from Astraeus)

The day trips went to Iceland Jersey Cairo Luxor Prague Venice among 40 other destinations - On some of the longer flights Monarch 757's were used.
They also did a 4 day Xmas shopping trip to NYC from BOH using a 747-236 of EAA.
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Old 24th Jan 2019, 18:32
  #440 (permalink)  
 
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The base plans are interesting as I understood from some TUI crew that BHX was getting a Max in 2019 from June to be used on the longer sectors like LCA,PFO and HRG ? That is the reason some people have had their flight times changed recently on these routes so that the Max aircraft can do two longer routes a day so most cost effective.

This does make sense of it doing the longer sectors rather than doing LGW-PMI on a regular basis, We shall have to see how the fleet plans progress
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