Jet2-5
None of the issues appeared Covid-related - just appeared to be bad organisation on the ground with one poor Rep who, apparently, was beside herself as, despite her best efforts, she was simply overwhelmed by the sheer number of problems she was trying to resolve at once. The friends, who felt really sorry for the Rep, are now co-ordinating a group complaint from no less than 30 people who they met in various queues when trying to sort things out!!!!
No need to dissect what went wrong here - let J2 pick up the complaint when it hits them. But, surely, with things the way they are, Companies will have capacity to ensure those trips that do go ahead work well. Still, on the bright side, apparently it has made going back to work a pleasure!!!!
And who can be surprised, the USA is demanding quarantine on arrival, and if you're going for a long weekend, there's little point if the quarantine period is longer than the trip. Added to that NY is in the throws of a second wave.
Seems some operators are not helping themselves this year by the sounds of it. Some friends (a couple) just returned from Greece on Sat with J2 having nervously decided to "go for it" in these odd times. Sadly, it seems like it was a nightmare of total chaos, unannounced accommodation changes, and general confusion (and dire standards generally) from start to finish - the flights were the only bits that worked as advertised/expected.
None of the issues appeared Covid-related - just appeared to be bad organisation on the ground with one poor Rep who, apparently, was beside herself as, despite her best efforts, she was simply overwhelmed by the sheer number of problems she was trying to resolve at once. The friends, who felt really sorry for the Rep, are now co-ordinating a group complaint from no less than 30 people who they met in various queues when trying to sort things out!!!!
No need to dissect what went wrong here - let J2 pick up the complaint when it hits them. But, surely, with things the way they are, Companies will have capacity to ensure those trips that do go ahead work well. Still, on the bright side, apparently it has made going back to work a pleasure!!!!
None of the issues appeared Covid-related - just appeared to be bad organisation on the ground with one poor Rep who, apparently, was beside herself as, despite her best efforts, she was simply overwhelmed by the sheer number of problems she was trying to resolve at once. The friends, who felt really sorry for the Rep, are now co-ordinating a group complaint from no less than 30 people who they met in various queues when trying to sort things out!!!!
No need to dissect what went wrong here - let J2 pick up the complaint when it hits them. But, surely, with things the way they are, Companies will have capacity to ensure those trips that do go ahead work well. Still, on the bright side, apparently it has made going back to work a pleasure!!!!
I have to say my experience of Jet2 could not be better.
I too have heard really good things about Jet2 over the years (sadly, not had the chance to use them myself) and, to their credit, they have been quiet an unsung success story in the Industry over the past few years which is fantastic to see and so I really found it v. odd myself. Seems our friends booked in one place, were changed to another on arrival without notice then were moved to a 3rd I think after "problems" in the 2nd. As I say, not for here to determine details - Jet2 can do that.
But, clearly, it could be locally caused issues with the local hotels etc, etc, etc - that's my gut feel. I guess a possible warning is, in these difficult times, they (Jet2 and others) can't rely on a local supply base (i.e. facilities etc) they have used in the past to come back on line efficiently and to then operate as they used to operate. Their suppliers (the hotels) may need better (more) oversight as things open up until "normality" returns. What you took for granted pre-Covid, may need extra investment (in terms of oversight/mentoring) as things slowly re-open to make sure your suppliers ramp up smoothly while meeting your standards. It sounds like the poor Rep at Hotel 2(?) was dumped in it and needs a medal for at least trying to help.
These are horrendous times to run an airline/travel business and absolutely dire for all staff and those in the associated supply chain. The one thing you need to do is to be really aware, as a front-end supplier like Jet2, of the difficulties your complete supply chain may have as it ramps up. It may not come back on line as quickly/smoothly as you'd like - I'd not be surprised if that may be the case here. Trouble is, those 30 people don't see it that way - they just think Jet2 is rubbish right now - which is probably unfair on Jet2.
Anyway, that's from this weekend - up to Jet2 to take this on board as appropriate. Cheers, H 'n' H
I recall it being discussed weeks ago, but with New York experiencing a new wave of infections, and the UK, especially the Midlands and North, where most of the Jet2 flights were originating, the whole concept of short breaks to NY are now fanciful.
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A high number of schedule timing changes have taken place, to increase the “friendly flight times” where the reduction of capacity allows.
One of the big problems with the market at the moment is the lack of any guarantee that you will be able to return - something which jet2 have just illustrated by abandoning rather than consolidating their flights to Spain and Portugal. Presumably there were people booked on these flights who now have to find some other way to get home.
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One of the big problems with the market at the moment is the lack of any guarantee that you will be able to return - something which jet2 have just illustrated by abandoning rather than consolidating their flights to Spain and Portugal. Presumably there were people booked on these flights who now have to find some other way to get home.
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Jet2 have just announced a few new routes for summer 2021
Birmingham - Amsterdam = 2x weekly Mon & Fri
Birmingham - Jersey = 1x weekly Sat
East Midlands - Jersey = 1x weekly Sat
London Stansted - Jersey = 2x weekly Tue & Sat
Manchester - Jersey = 3x weekly Tue, Thu & Sat
Newcastle - Jersey = 1x weekly Sat
Birmingham - Amsterdam = 2x weekly Mon & Fri
Birmingham - Jersey = 1x weekly Sat
East Midlands - Jersey = 1x weekly Sat
London Stansted - Jersey = 2x weekly Tue & Sat
Manchester - Jersey = 3x weekly Tue, Thu & Sat
Newcastle - Jersey = 1x weekly Sat
Enter Air had weight issues operating a NCL-JER charter last year and had to leave pax behind (though the charter was for the Newcastle Falcons, so maybe not average pax weights... 
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