Jet2-5
Join Date: Feb 2008
Location: LIVERPOOL
Age: 59
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Join Date: Jul 2013
Location: Yorkshire
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Any thoughts on the Jet2 handling of the Spain FCO guidance and air bridge changes?
The Covid pledge on the website guaranteed quarantine-free holidays has vanished from the website, and people booked to go to the spanish islands been told to turn up as normal or cancel under the standard T&Cs.
Those going to mainland Spain have the option to go anyway (Presume this would invalidate any travel insurance), or get a refund/credit. .
https://www.mirror.co.uk/travel/news...moves-22417601
J2H website: Following the latest government advice regarding travel to the UK from Spain, we are advising customers to arrive for their flights as normal, as we are continuing to operate our scheduled programme to and from Mainland Spain, the Balearic Islands and the Canary Islands.
We are still operating holidays to four destinations in Mainland Spain (Costa de Almeria, Costa Blanca, Costa del Sol and Costa Calida), which are open and are located away from areas which have been impacted by increased cases of Covid-19. In light of the updated advice from the UK Foreign and Commonwealth Office (FCO), we are providing customers travelling to these four destinations with a number of options including continuing with their travel as planned, a refund credit note, a fee free amendment, or a refund.
If you’re due to travel to Mainland Spain before 9 August 2020 and want to amend your booking, please see your options in Manage My Booking.
We are also continuing to operate holidays to our destinations in the Balearic Islands and the Canary Islands as scheduled. Because the FCO travel advice to these destinations remains unchanged, our usual terms and conditions apply. As always, we advise customers to purchase appropriate travel insurance before travelling.
This is a fast-moving situation, which we are continuing to monitor very closely.
The Covid pledge on the website guaranteed quarantine-free holidays has vanished from the website, and people booked to go to the spanish islands been told to turn up as normal or cancel under the standard T&Cs.
Those going to mainland Spain have the option to go anyway (Presume this would invalidate any travel insurance), or get a refund/credit. .
https://www.mirror.co.uk/travel/news...moves-22417601
J2H website: Following the latest government advice regarding travel to the UK from Spain, we are advising customers to arrive for their flights as normal, as we are continuing to operate our scheduled programme to and from Mainland Spain, the Balearic Islands and the Canary Islands.
We are still operating holidays to four destinations in Mainland Spain (Costa de Almeria, Costa Blanca, Costa del Sol and Costa Calida), which are open and are located away from areas which have been impacted by increased cases of Covid-19. In light of the updated advice from the UK Foreign and Commonwealth Office (FCO), we are providing customers travelling to these four destinations with a number of options including continuing with their travel as planned, a refund credit note, a fee free amendment, or a refund.
If you’re due to travel to Mainland Spain before 9 August 2020 and want to amend your booking, please see your options in Manage My Booking.
We are also continuing to operate holidays to our destinations in the Balearic Islands and the Canary Islands as scheduled. Because the FCO travel advice to these destinations remains unchanged, our usual terms and conditions apply. As always, we advise customers to purchase appropriate travel insurance before travelling.
This is a fast-moving situation, which we are continuing to monitor very closely.
Join Date: Sep 2013
Location: york
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I think the Government has this wrong AGAIN. The Islands are ok and should of been exempt.
What about a CV test before returning? Cheaper than losing the holiday.
However to put customers into an area against FO advice.............is that wise? Does it leave us open.
Market hammered share price down 12%
what a mess
What about a CV test before returning? Cheaper than losing the holiday.
However to put customers into an area against FO advice.............is that wise? Does it leave us open.
Market hammered share price down 12%
what a mess
Join Date: Jan 2010
Location: EU
Age: 54
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The mainland areas where JET2 operate flights are OK too and have a low incidence of infections, lower than in England. Spain isn't the size of a postage stamp but near on twice the size of the UK, so passengers to Malaga, Almeria and Alicante are most unlikely to visit Barcelona or the north west of Spain, as it is simply too far, where there have been outbreaks, which are now under control. JET2 are giving passengers booked to the mainland the option to cancel or delay their holiday and thus cover their backs by allowing the passenger the final decision. This is far better than cancelling all flights until early August awaiting further last minute decisions from the UK Government and causing unnecessary disruption to passengers' travel plans and upheaval of the flight programmes.
The Share Market's reaction will be short lived, as it has reacted to the Government announcement. JET2's decision to maintain all their Spanish destination flights could be described as an advantageous marketing process that will draw passengers away from their competition.
The Share Market's reaction will be short lived, as it has reacted to the Government announcement. JET2's decision to maintain all their Spanish destination flights could be described as an advantageous marketing process that will draw passengers away from their competition.
I think the Government has this wrong AGAIN. The Islands are ok and should of been exempt.
What about a CV test before returning? Cheaper than losing the holiday.
However to put customers into an area against FO advice.............is that wise? Does it leave us open.
Market hammered share price down 12%
what a mess
What about a CV test before returning? Cheaper than losing the holiday.
However to put customers into an area against FO advice.............is that wise? Does it leave us open.
Market hammered share price down 12%
what a mess
Join Date: Aug 2007
Location: West Yorkshire
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Its a Government cover all that i think, for once they have got right. Its about this time that the big cities, some more affected than other, are emptying to the Balearics and Canaries. On arrival there are no checks on passenger health when coming in on an internal flight..Sobering thought eh?..Yes its going to hammer share prices, but so what, they will recover. Some people might not. But really anyone going abroad for just sun and sand do so at their own risk and should be grown up enough to assess the risks before they go..Just to point out the Norwegian Government have imposed the same restrictions on their nationals as well..
The French PM said this mornng that they are considering re introduction of lockdown....Batten down the hatches time.
The French PM said this mornng that they are considering re introduction of lockdown....Batten down the hatches time.
Join Date: Aug 2007
Location: north yorkshire
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Join Date: Jul 2013
Location: Yorkshire
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All holidays to mainland Spain now cancelled until 16th August.
Spanish Islands still going ahead as normal, despite the promise not to fly to anywhere you need to quarantine upon return.
Update from J2H website:Following the latest government advice regarding travel to Mainland Spain from the UK, we have taken the decision to suspend our holidays programme to Costa de Almeria, Costa Blanca, Costa del Sol and Costa Calida from 28th July up to and including 16th August 2020.
Where customers are affected by any programme changes, we’ve been repeatedly recognised by media, consumer organisations and customers for how we have been looking after customers, offering the option to rebook with no admin fee, Refund Credit Notes or full cash refunds, and we will be contacting customers to discuss these options. We will also contact customers who are currently in Mainland Spain to advise them of their options regarding flying back to the UK, so we urge customers not to contact us.
For customers who are due to travel to Mainland Spain from 17th August onwards, we will provide an additional update once we receive further information from the government. We urge the government to provide the industry with clarity, so that we can keep our all-important customers up-to-date and informed.
We are continuing to operate holidays to our destinations in the Balearic Islands and the Canary Islands as scheduled. Because the FCO travel advice to these destinations remains unchanged, our usual terms and conditions apply. As always, we advise customers to purchase appropriate travel insurance before travelling.
This is a fast-moving situation, which we are continuing to monitor very closely. We would like to thank our customers for their understanding and patience.
Spanish Islands still going ahead as normal, despite the promise not to fly to anywhere you need to quarantine upon return.
Update from J2H website:Following the latest government advice regarding travel to Mainland Spain from the UK, we have taken the decision to suspend our holidays programme to Costa de Almeria, Costa Blanca, Costa del Sol and Costa Calida from 28th July up to and including 16th August 2020.
Where customers are affected by any programme changes, we’ve been repeatedly recognised by media, consumer organisations and customers for how we have been looking after customers, offering the option to rebook with no admin fee, Refund Credit Notes or full cash refunds, and we will be contacting customers to discuss these options. We will also contact customers who are currently in Mainland Spain to advise them of their options regarding flying back to the UK, so we urge customers not to contact us.
For customers who are due to travel to Mainland Spain from 17th August onwards, we will provide an additional update once we receive further information from the government. We urge the government to provide the industry with clarity, so that we can keep our all-important customers up-to-date and informed.
We are continuing to operate holidays to our destinations in the Balearic Islands and the Canary Islands as scheduled. Because the FCO travel advice to these destinations remains unchanged, our usual terms and conditions apply. As always, we advise customers to purchase appropriate travel insurance before travelling.
This is a fast-moving situation, which we are continuing to monitor very closely. We would like to thank our customers for their understanding and patience.
Join Date: Mar 2008
Location: Scotland
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I was booked to travel to Spain on package holiday with Jet2 in a couple of weeks and this morning I received an email giving me the option of travelling, changing my booking, getting a credit or a cash refund. Considering this was announced on Saturday, I think that it is a pretty good response. Thank you Jet2 and I hope I will be travelling with you again soon.
As an aside, I've noticed that the media are focusing on the two week quarantine on return. I was fine with that, but the FCO is now advising against all non essential travel. I believe that invalidates my travel insurance and is the reason I've changed my plans. Why isn't that being highlighted?
As an aside, I've noticed that the media are focusing on the two week quarantine on return. I was fine with that, but the FCO is now advising against all non essential travel. I believe that invalidates my travel insurance and is the reason I've changed my plans. Why isn't that being highlighted?
Join Date: Aug 2014
Location: Outer London
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Jet2 are saying they aren’t taking outbound pax to Spanish destinations. But what if you have flight only and want to travel (and are happy to make your own way home) or if you live in Spain and are trying to return? Surely if the plane is flying there anyway to repatriate it would do no harm to take these people?
Jet2 are saying they aren’t taking outbound pax to Spanish destinations. But what if you have flight only and want to travel (and are happy to make your own way home) or if you live in Spain and are trying to return? Surely if the plane is flying there anyway to repatriate it would do no harm to take these people?
I suspect HMG has leaned upon them.
Join Date: Oct 2019
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Exactly what I would have thought. If you booked independently then you have hopefully have made your own personal risk assessment and will be comfortable with the contingencies you have made, especially as you would be flying after the government advice, and quarantine regulations have been reinstated.
I suspect HMG has leaned upon them.
I suspect HMG has leaned upon them.
Could Jet2 just have cancelled the holiday bookings but keep the flight only ones like Easyjet are doing maybe to give people the option.
I don't think so. Cancelling the flights puts the blame of people losing their holidays onto the Governmemt but if Jet2 carried on flying then it would look like Jet2 didnt care and just want their money regardless as the passengers would then have to claim off thier travel insurance as Jet2 would not have to refund anyone.
Could Jet2 just have cancelled the holiday bookings but keep the flight only ones like Easyjet are doing maybe to give people the option.
Could Jet2 just have cancelled the holiday bookings but keep the flight only ones like Easyjet are doing maybe to give people the option.
Join Date: Sep 2007
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Regardless of this, Package Holidays are integral to the survival of Jet2. I feel they waited a bit long here to react, TUI canceled theirs immediately.
This does not bode well for the Holiday Charter Industry at all, people will start to look at Staycations, they will not want to travel if there is a risk their holiday could be canceled at the last minute. Jet2 could well find the future tough, I imagine this could see the end of the 757's, the 733's and the A320, it may well be time to cut your cloth accordingly. Which of course means more of our colleagues being made redundant, this is not good news at all for any of us.
This does not bode well for the Holiday Charter Industry at all, people will start to look at Staycations, they will not want to travel if there is a risk their holiday could be canceled at the last minute. Jet2 could well find the future tough, I imagine this could see the end of the 757's, the 733's and the A320, it may well be time to cut your cloth accordingly. Which of course means more of our colleagues being made redundant, this is not good news at all for any of us.
