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EasyJet-5

Old 28th May 2020, 06:56
  #1081 (permalink)  
 
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EasyJet is to cut up to 30% of its workforce as it struggles to cope with the collapse in demand for air travel caused by the coronavirus pandemic.The airline did not say exactly how many jobs would go, but it employed 15,000 people at the start of 2020.

EasyJet, which has big operations at Gatwick and Luton airports, confirmed it would restart flights on 15 June. However, it said that levels of market demand seen in 2019 were not likely to be reached again until 2023.
https://www.bbc.co.uk/news/business-52830665
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Old 2nd Jun 2020, 13:05
  #1082 (permalink)  
 
Join Date: Nov 2006
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Jersey

Does anybody have any information relating to flights to/from Jersey with easyJet for August and September?

Are these expected to operate and is it expected that the quarantine will be lifted on the Island by then?
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Old 2nd Jun 2020, 14:14
  #1083 (permalink)  
 
Join Date: May 2011
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Originally Posted by EI-BUD View Post
Does anybody have any information relating to flights to/from Jersey with easyJet for August and September?

Are these expected to operate and is it expected that the quarantine will be lifted on the Island by then?
If Jersey follows GCI + IOM - which I anticipate they will - they'll keep themselves shut until the UK gets their act together.
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Old 2nd Jun 2020, 14:16
  #1084 (permalink)  
 
Join Date: Sep 2005
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all you can do is keep an eye on the local news outlets and review this website

https://www.gov.je/Health/Coronaviru...velAdvice.aspx
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Old 2nd Jun 2020, 21:25
  #1085 (permalink)  
 
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70% of flights over summer cancelled, 75 % of routes to have some service by end of August
https://www.independent.co.uk/travel...-a9544441.html
https://www.bbc.co.uk/news/business-52892397
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Old 4th Jun 2020, 15:25
  #1086 (permalink)  
 
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A very revealing analysis of EasyJet's operations has been published by Anna Aero here:

https://www.anna.aero/2020/06/04/eas...cs-apex-shows/

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Old 6th Jun 2020, 11:16
  #1087 (permalink)  
 
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Flight Alterations

I've been waiting to hear if my LGW-BFS flight at the end of the month is going ahead. There's no point me going with nowhere to stay as hotels are unlikely to be open by then. An email today from EasyJet indicates that we're travelling on a later flight, so technically they will say the flight isn't cancelled but it's just a change of time. The helpful link earlier (24th April) to a refund now only offers vouchers - not refunds. Try ringing the 0330 number in the email and a recorded message tells you they are extremely busy and recommends ringing back later, but when you've heard all the message it doesn't allow you to hold to speak to an operator because the call is terminated! The recorded message suggests that you may be able to have your Government taxes refunded - but that is probably all.
Has anyone else recently found a way round this problem? Do passengers have a legal option for their fares to be refunded because of circumstances such as these? Because the flight has been re-scheduled by less that 5 hours does the airline have a loophole whereby it doesn't have to refund customers? Technically I believe the flight is cancelled because we now have a different flight number. Any helpful comments would be appreciated folks.
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Old 6th Jun 2020, 11:22
  #1088 (permalink)  
 
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Gurnard

Northern Ireland Hotels open from 20th July if this helps. With EZY normally having 15 /16 flights a day between LON and LGW I reckon the 1 flight per day LON to BFS will definitely go....fingers crossed
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Old 6th Jun 2020, 11:25
  #1089 (permalink)  
 
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Thanks, but the flight is end of June. With all the uncertainty I'd prefer a refund but EasyJet don't seem to have this on their menu. Are they under any obligation to do so?
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Old 6th Jun 2020, 11:41
  #1090 (permalink)  
 
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A different flight number = it's been cancelled and they have rebooked you

There's nothing wrong with the refund request web page

If you can't read I suggest you stay at home
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Old 6th Jun 2020, 12:47
  #1091 (permalink)  

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Gurnard

I've had four sectors (two per booking) cancelled in the past couple of months. Each time I received an email from easyJet telling me of the cancellation and offering options, one of which was a refund.

I clicked my way through their website (it was straightforward) until I reached the digital refund form which is per booking and not per sector. The website now carries this message:

"Please rest assured that we are trying to get everyone’s refund requests processed as quickly as possible. However, our current average processing time means that many customers will likely have to wait for the duration of the summer, and with our backlog continuing to extend, we anticipate new requests taking much longer."

I applied for a refund re my first booking on 23 April and it was acknowledged immediately by email but contained this note:

"Thank you for contacting us and for submitting a refund request.
We are working hard to process your request as quickly as possible. Due to the exceptionally high volumes currently being processed as a result of the Covid-19 pandemic, we will try our best to complete your request within 28 days following submission. Please do not contact us regarding a previous request unless it has been more than 90 days since you made your original submission. Thank you again for your patience and understanding."

I'm still awaiting the refund.

I applied for a refund re my second booking on 24 May and would not have expected that to be actioned yet bearing in mind their website message although the email acknowledgement was identical to that for my first application.



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Old 6th Jun 2020, 12:54
  #1092 (permalink)  
 
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I have had no problem requesting refunds, vouchers or whatever option suited on the many flights I had booked. What I cannot get my head around, considering the 10's of thousands of pax affected by this, is why the public think their refund should be processed in days. Do they think businesses carry 100's of extra staff to deal with situations like this just in case it happens. We now live in a world where far too many can't deal with the one thing in life you know will happen, s**t happens!
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Old 6th Jun 2020, 13:29
  #1093 (permalink)  
 
Join Date: Nov 2016
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Thanks folks for some helpful responses. I have no problem with waiting for a refund, but is that option still there? The email to me said:-
The time of your easyJet flight EZY 835 has changed. ... Please see your flight details below.
London Gatwick to Belfast
EZY 839
DEPARTS: 17.30 PM
ARRIVES: 19.00 PM
What happens now?
If you have already printed off your boarding pass or downloaded the pass via the easyJet app kindly repeat this process to ensure that the correct seat number is displayed.
Should you wish to view or change your allocated seats you can do so using the manage bookings facility at easyJet.com prior to checking-in.
If you need to re-arrange other services for your trip, including accommodation, transport or car hire, please contact the relevant service provider directly
For our full terms & conditions please visit easyjet.com .
Any questions?

If you have any questions please contact us 03303655000.

There is no mention of a refund, and I still can't find that option on the website. The phone number doesn't help because there is nobody to take calls!
MerchantVenturer - are you getting a full refund or taxes only?


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Old 6th Jun 2020, 15:44
  #1094 (permalink)  

Brunel to Concorde
 
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My claim is for full refund not just taxes. I arrived at the digital refund form via the email message from easyJet telling me my flight was cancelled.

However, you can still arrive at that form through Manage Bookings on the site.

Log in and that will bring up your bookings. Click on the View button and that takes you to a page where there is a Manage Disruption button. Click on that button which takes you to a page where half way down there an option To Request A Refund. To do so you have to click on a Covid-19 Help Hub button. That takes you to another page and the first question is whether you booked directly with easyJet. If you did click on the appropriate button that leads to yet another page where you are asked when you booked. Click on the answer and yet another page appears where you are asked if your flight was cancelled.

That might be where you have a difficulty if you have not been told by easyJet that it has been cancelled. Nevertheless, if you click on the Yes button you reach yet another page. Scroll down to paragraph 3 on that page and click on the View My Other Options button. That brings you to a page with three options, the third of which is the refund application form button where a click on that will finally bring up the refund application form on screen.

There might be a short cut to reach the refund form on the website but I couldn't find one, or it might be that this circuitous route is designed in the hope that some people will give up half way around the circuit.
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Old 6th Jun 2020, 18:13
  #1095 (permalink)  
 
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That's very helpful MerchantVenturer: thanks ever so much.
To help others, EasyJet do make it difficult to get a refund and keep encouraging the benefits of accepting a voucher instead. You can't get on to the refund application form unless you say your flight is in the next 14 days, otherwise the option doesn't exist. (My flight is more than 14 days hence so they are encouraging me to re-book before the 14 days for free.) It's also worth noting that EasyJet are craftily transferring passengers to other flights within less than 5 hours of the original flight time, so their logic is that your original flight wasn't cancelled but simply the time changed. Of course, a different flight number tells you that in reality the flight has been cancelled!
The next challenge is to see if a refund application will be accepted when EasyJet will say the flight hasn't been cancelled (because they changed the booking)!!
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Old 6th Jun 2020, 18:42
  #1096 (permalink)  
 
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Originally Posted by Gurnard View Post
That's very helpful MerchantVenturer: thanks ever so much.
To help others, EasyJet do make it difficult to get a refund and keep encouraging the benefits of accepting a voucher instead. You can't get on to the refund application form unless you say your flight is in the next 14 days, otherwise the option doesn't exist. (My flight is more than 14 days hence so they are encouraging me to re-book before the 14 days for free.) It's also worth noting that EasyJet are craftily transferring passengers to other flights within less than 5 hours of the original flight time, so their logic is that your original flight wasn't cancelled but simply the time changed. Of course, a different flight number tells you that in reality the flight has been cancelled!
The next challenge is to see if a refund application will be accepted when EasyJet will say the flight hasn't been cancelled (because they changed the booking)!!
Surely the name of this site conveys a very clear message 'Professional Pilots' perhaps the place to debate your unfortunate tales of woe should be debated elsewhere. This profession has its own issues to deal with at the moment - to discuss the issues of its own community rather than being swamped with the issues of passengers. So please take your issues elsewhere. Thank you.
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Old 6th Jun 2020, 19:00
  #1097 (permalink)  
 
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Originally Posted by flying pancake View Post
Surely the name of this site conveys a very clear message 'Professional Pilots' perhaps the place to debate your unfortunate tales of woe should be debated elsewhere. This profession has its own issues to deal with at the moment - to discuss the issues of its own community rather than being swamped with the issues of passengers. So please take your issues elsewhere. Thank you.
Well! Even "Professional Pilots" happen to fly as passengers from time to time with other carriers.
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Old 10th Jun 2020, 13:22
  #1098 (permalink)  
 
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https://www.travelmole.com/news_feat...ews_id=2043026

Not sure what other thoughts are, but I don't know what planet EZY think they are on frankly. And before anyone accuses me of any STN vs LTN slanging match as is usually the case, let me at least try to make my point clear...

We have an airline that is cutting it's fleet from 335-ish to a little over 300 for Summer 2021. This fully complies with an airline that time and time again has made it's strategy abundently clear of being very returns focussed, and shown it's willingness to adjust the fleet to where the best returns can be achieved. In fact, Lundgren's very words when revealing the 30% cut in staff was that EasyJet would "optimise the network and our bases". Make no mistake, it's proven to be a fairly solid strategy and kept them largely away from cut throat price wars with other LCCs, instead keeping more the FSCs at bay at major hubs where they're dominant.

Yet on the contrary, in no doubt the most volatile and uncertain outlook we've ever seen in aviation, we have nothing more than a knee-jerk reaction by EasyJet who with a 12-month lag are going totally against their own strengths in a poor attempt to stand-up to a far more agressive carrier, in far better position to win any race to the bottom. Truthfully, Wizz have a stronger cost-base, and has the capacity to act aggresively in line with it's volumes and load factor drive to undercut rivals. There's a very valid reason why Ryanair see Wizz as their biggest competition and increasingly look to follow their lead.

I see no doubt in who will win this one out between EasyJet and Wizz, and wouldn't even be totally surpised to see Ryanair try and get a peice of the action in some form. There's also little doubting that with the level of EasyJet's fleet reduction, there will be cuts made from potentially higher yielding parts of the existing network in order to facilitate this new capacity.

Last edited by FRatSTN; 10th Jun 2020 at 13:33.
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Old 10th Jun 2020, 13:35
  #1099 (permalink)  
 
Join Date: Sep 2008
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Easyjet for a few years have been getting a bit of a reputation of shying away from fight. More than once, Ryanair have put their tanks on Easyjet's lawn and within 12 months, Easyjet then decide to significantly reduce flying to the relevant airport
If Easyjet are perceived by other airlines as always relcutant for a fight, then the obvious strategy for Ryanair would be to open routes like Luton-Amsterdam or Luton-Geneva, sell tickets below cost and wait for Easyjet to pull out. As a major player in the European airline market, Easyjet have to find a way to signal in a way that their rivals believe will be backed up by action, that they will not easily surrender their core markets to ensure they are not always targetted by rivals.
Luton is one of Easyjet's major bases - Easyjet need to signal to Wizz that they will defend their position at Luton robustly so as to stop Wizz from trying to open LTN-AMS or LTN-GVA next year
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Old 10th Jun 2020, 14:31
  #1100 (permalink)  
 
Join Date: Jan 2006
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EZY make a significant loss in Germany - maybe thatís where they will take out capacity ?
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