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Old 16th Apr 2020, 19:49
  #1021 (permalink)  
 
Join Date: Sep 1999
Location: Manchester
Posts: 1,254
Apart from the half baked seating plan, will they stop herding & cramming 150 passengers in a small pen at the boarding gate, sometimes, up to an hour before actual departure, usually when the aircraft hasn't even arrived, just so they can tick a box and say boarded on time?
Mr A Tis is offline  
Old 16th Apr 2020, 20:20
  #1022 (permalink)  
 
Join Date: Apr 2016
Location: 0ft
Posts: 110
So let me get this right.

He happily takes £60 million pound divided payout for the hard work the board put in for the previous year. But WONT pay it back into the company but then has the audacity to moan about how the company is run. He refers them to scoundrels. Should really take a long hard look in the mirror. He would find an arrogant fat pig staring back.

Why not let the board do what they know best? They clearly know what they are doing due to the £60million pound dividend he recently got paid. I personally if Chancellor would rescind the payment they've received and tell easyJet to get there in-house domestic problem in order.

For the record i don't work for easyJet.
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Old 16th Apr 2020, 22:02
  #1023 (permalink)  
 
Join Date: Sep 2019
Location: Transient
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Sort of lose respect when terms like scoundrel are used.
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Old 16th Apr 2020, 22:41
  #1024 (permalink)  
 
Join Date: May 2009
Location: Southampton, U.K
Posts: 1,166
What an absolute tsser. My apologies for not having anything productive to add to this post.
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Old 17th Apr 2020, 20:40
  #1025 (permalink)  
 
Join Date: Jul 2002
Location: In the sticks
Posts: 8,077
Fleet reduction

https://www.forbes.com/sites/willhor.../#7a778ec32edb
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Old 18th Apr 2020, 07:48
  #1026 (permalink)  
 
Join Date: Nov 2006
Location: Northern Ireland
Posts: 2,645
If you can put aside the language and attacks on the board and personalities within and consider his objective.
There is no certainty about anything right now. They certainly need to take whatever extreme action right now to preserve cash. They need the cash more than new planes now or st least until 2022.

Ironically, Ryanair doesn't have this capital expenditure drain due the the Max issue,but be sure if Ryanair did have, MOL would quietly be renegotiating or doing whatever he needed to do preserve cash at this stage.

Given its pan European operation easyJet might struggle to the support it needs if the faces cash flow problems. However, might be better to make Airbus wait and recommence deliveries and payments in.2021/2. Airbus will not be allowed to fail.

​​​​​​On the subject of bonuses etc. Okay doesn't look good but the scale of that cost is a drop in the ocean compared to the cash demands that lay ahead.
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Old 23rd Apr 2020, 16:09
  #1027 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 4,204
Not sure if I'm part of a trial set of customers or if this has been rolled out to everyone, but Easyjet seem to have decided that it's worth trying to bribe people with extra vouchers to accept an additional £10 voucher instead of a cash refund or a free change to a flight on *any* route on *any* date in the future
I think this is a good move - possibly even too generous - and will stop defuse many of the complaints about refunds not being provided
davidjohnson6 is online now  
Old 23rd Apr 2020, 17:38
  #1028 (permalink)  
 
Join Date: Oct 2017
Location: SYD
Posts: 146
I accepted an Aer Lingus voucher on a similar basis re extra value. It does have an expiry date, but I travel to Dublin regularly.

I have EasyJet cancellations in the pipeline. If they offer me that deal I'll be happy to accept. The open date thing is far more important to me than the value hike. It can't expire on me! And I'll definitely fly again when allowed to do so.

The only concerns with schemes of this type are whether you'd have any cover if the airline concerned ceased trading. And with a foreign airline (eg. my own booking with Air Baltic) if the carrier cancels plans to launch the new route you had been booked to fly on. Don't want a voucher for a carrier which no longer serves your route of choice.
OzzyOzBorn is online now  
Old 23rd Apr 2020, 19:11
  #1029 (permalink)  
wub
 
Join Date: May 2002
Location: Scotland
Posts: 1,086
Originally Posted by davidjohnson6 View Post
Not sure if I'm part of a trial set of customers or if this has been rolled out to everyone, but Easyjet seem to have decided that it's worth trying to bribe people with extra vouchers to accept an additional £10 voucher instead of a cash refund or a free change to a flight on *any* route on *any* date in the future
I think this is a good move - possibly even too generous - and will stop defuse many of the complaints about refunds not being provided
The vouchers are only valid for 12 months, I had the same offer.
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Old 23rd Apr 2020, 19:18
  #1030 (permalink)  
 
Join Date: Oct 2017
Location: SYD
Posts: 146
Hmmm ... These airlines need to consider 12 months (or longer) from the date HMG releases us from lockdown rather than 12 months from booked travel date. The validity duration implied could be very different.
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Old 23rd Apr 2020, 19:28
  #1031 (permalink)  
wub
 
Join Date: May 2002
Location: Scotland
Posts: 1,086
Originally Posted by OzzyOzBorn View Post
Hmmm ... These airlines need to consider 12 months (or longer) from the date HMG releases us from lockdown rather than 12 months from booked travel date. The validity duration implied could be very different.
The other aspect is that the destination country may not be open for visitors.
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Old 23rd Apr 2020, 20:52
  #1032 (permalink)  
 
Join Date: Sep 2007
Location: Isle of Man
Posts: 379
Originally Posted by davidjohnson6 View Post
Not sure if I'm part of a trial set of customers or if this has been rolled out to everyone, but Easyjet seem to have decided that it's worth trying to bribe people with extra vouchers to accept an additional £10 voucher instead of a cash refund or a free change to a flight on *any* route on *any* date in the future
I think this is a good move - possibly even too generous - and will stop defuse many of the complaints about refunds not being provided
I got the same offer today, for a flight on 2nd May (nine days away). There is no cash refund option. However, if I dig around on the website, it seems that sevens days before departure, I can request a cash refund. There's clearly a lot of sleight of hand going on here, making people think they can't request cash.

BTW, as they are, for their own convenience, cancelling flights less than 14 days before departure, should EU261 rules apply?
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Old 23rd Apr 2020, 20:55
  #1033 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 4,204
Covid is outside an airline's control, so EU261 doesn't apply
davidjohnson6 is online now  
Old 24th Apr 2020, 08:01
  #1034 (permalink)  
 
Join Date: Mar 2006
Location: Earth
Posts: 309
Originally Posted by Tonyq View Post
There is no cash refund option. However, if I dig around on the website, it seems that sevens days before departure, I can request a cash refund. There's clearly a lot of sleight of hand going on here, making people think they can't request cash.
You must be flying with a different easyJet then me. Cash refund is clearly available on the website. I just requested 4 refunds for flights departing between 6 days and 18 days away. So no sleight of hand going on, you just need to do your research better.

I will help you on your way. It is all in the Covid 19 Help hub to which a link is clearly displayed on the easyJet website. “The fastest way to find out your travel options COVID 19 Help hub”.

CEJM is offline  
Old 24th Apr 2020, 08:46
  #1035 (permalink)  
 
Join Date: Sep 1999
Location: Manchester
Posts: 1,254
Originally Posted by davidjohnson6 View Post
Covid is outside an airline's control, so EU261 doesn't apply
That is not entirely correct.
Yes, the EU commission have made it clear that Compensation does not apply as Covid is outside the airlines control.
However,
If the airline cancels the flight, passengers are entitled to a full cash refund if that is requested.
3.2. Right to reimbursement or re-routing

In the case of a flight cancellation by the airlines (no matter what the cause is), Article 5 obliges the operating air carrier to offer the passengers the choice among:

a) reimbursement (refund);
b) re-routingattheearliestopportunity,or
c) re-routing at a later date at the passenger's convenience.

https://ec.europa.eu/transport/sites.../c20201830.pdf
Mr A Tis is offline  
Old 24th Apr 2020, 09:11
  #1036 (permalink)  
 
Join Date: Sep 2007
Location: Isle of Man
Posts: 379
Originally Posted by CEJM View Post
YCash refund is clearly available on the website. I just requested 4 refunds for flights departing between 6 days and 18 days away. So no sleight of hand going on, you just need to do your research better.

I will help you on your way. Ē.
Thanks, but I don't need your help! You haven't told me anything I hadn't found for myself. (Although I'm not sure how you can request a refund 18 days out, as that isn't available via the CoVid Help pages)

But I still maintain they are trying to mislead the less aware traveller. Two days before they are going to formally cancel my flight, they sent an e-mail which offers me change options, or a voucher. I accept, that the change option could be good for some people, as there are no fees or fares differences. I suspect, at that point, many people will just take one of those options, not realising the refund option will open up later i.e. 7 days before departure. But you have to find that option for yourself.

When you enter the 'Covid-19 Help' pages, you have to negotiate your way through 5 mouse clicks and multiple choice pages, choosing the 'correct' option at each stage, before you find a page on which the word 'Refund' appears anywhere. Even then, it is in a size and font deliberately chosen so you might miss it.

https://www.easyjet.com/en/policy/co...ne-support/q13

I do understand they are desperate to retain cash, but this elaborate effort to conceal the Refund options, must be pretty close to an act of deception.




Tonyq is offline  
Old 24th Apr 2020, 09:20
  #1037 (permalink)  
 
Join Date: Mar 2006
Location: Earth
Posts: 309
If I haven’t told you anything that you didn’t know. How can come on here than claiming that you can only request a refund 7 days before departure?

I requested my refund through the website for a flight that was due to depart 18 days later.
CEJM is offline  
Old 24th Apr 2020, 10:38
  #1038 (permalink)  
 
Join Date: Oct 2005
Location: Manchester
Posts: 126
From the Easy website - Your voucher will be valid for 12 months, so you can redeem it for flights right through to the end of Summer 2021.
I presume that means you have to book within the 12 months of issue, even if the flight is outside that period.
Playamar2 is offline  
Old 24th Apr 2020, 11:42
  #1039 (permalink)  
 
Join Date: Sep 2007
Location: Isle of Man
Posts: 379
Originally Posted by CEJM View Post
If I havenít told you anything that you didnít know. How can come on here than claiming that you can only request a refund 7 days before departure?

I requested my refund through the website for a flight that was due to depart 18 days later.
I never asked for your, or anyone else's, assistance. I merely pointed out that the process of requesting a Refund was not being offered in a transparent way, and has been made difficult to find on the website. I don't think a reasonable person would dispute those two facts.

If you click on the link below, and select the "More than 7 days from now" link, it throws you back to the "Change your flight option". So, unless your 18 days flight is the return of an flight that falls inside the 7 day limit, I'm not how you've done what you claim!

https://www.easyjet.com/en/policy/co...ine-support/q1


Tonyq is offline  
Old 24th Apr 2020, 14:24
  #1040 (permalink)  
 
Join Date: Jul 2002
Location: Lichfield UK
Posts: 158
Originally Posted by CEJM View Post
You must be flying with a different easyJet then me. Cash refund is clearly available on the website. I just requested 4 refunds for flights departing between 6 days and 18 days away. So no sleight of hand going on, you just need to do your research better.

I will help you on your way. It is all in the Covid 19 Help hub to which a link is clearly displayed on the easyJet website. “The fastest way to find out your travel options COVID 19 Help hub”.
This is clearly new. According to the site, at the time, the only option to claim a refund for our cancelled flights (25th / 26th March) was to phone and that advice took some finding. The site didn't even give the phone number or a link to it. Like so like many others, it seems, having dug out the number we have been attempting call for a refund without success - calls simply go unanswered.

Thanks to 'Tonyq' we have now used the link that he posted, which we were unaware of. I do wonder though whether this is a holding tactic, similar to that employed by Ryanair, where the 28 day refund window will become ever stretched, 'until Covid is over'. That said, we were, in fact, just about to go down the recharge route. That might, on reflection, have been the better option. We'll see.

As a footnote we have also had some BA flights cancelled. We were able to speak with the airline, via the telephone number they emailed us with and we have our refund. I wonder which airline we will book with next time!
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