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EasyJet-5

Old 12th Aug 2019, 06:41
  #701 (permalink)  
 
Join Date: Sep 1999
Location: Manchester
Posts: 1,181
Another bad week-end for easyJet, claims not complying with EU261 over cancellations.... Not so easyJet https://www.independent.co.uk/travel...-a9052256.html
Mr A Tis is offline  
Old 14th Aug 2019, 08:49
  #702 (permalink)  
 
Join Date: Jun 2008
Location: UK
Posts: 139
EZY to operate BHX-GLA 13 x PW from 29 March 2020

https://www.heraldscotland.com/busin...asgow-airport/
sinbad73 is offline  
Old 14th Aug 2019, 11:13
  #703 (permalink)  
 
Join Date: Nov 2015
Location: Sunderland
Posts: 14
EasyJet crew member on drink charge.

https://www.bbc.co.uk/news/uk-england-tyne-49323620
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Old 14th Aug 2019, 18:43
  #704 (permalink)  
 
Join Date: Jun 2007
Location: UK
Posts: 267
Originally Posted by sinbad73 View Post
EZY to operate BHX-GLA 13 x PW from 29 March 2020

https://www.heraldscotland.com/busin...asgow-airport/
Ouch, that's going to hurt Flybe.
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Old 30th Aug 2019, 09:38
  #705 (permalink)  
 
Join Date: Oct 2002
Location: London UK
Posts: 6,214
Easyjet at 2135 Berlin TXL to London Gatwick was cancelled on Wednesday 28 August. Aircraft seems to have had an issue earlier in the cycle, it operated out early afternoon LGW-Geneva but hung up there for 4 hours before returning, and next cycle LGW-TXL-LGW was cancelled. Colleague was booked on it.

No advice from Easy for him by contact email (which they insist at booking is for contact in exactly such a circumstance), I just noticed the cancellation on the TXL departures, which at least saved going out to the airport.

But Easyjet customer service just airily said they would rebook on next available flight IN TWO DAYS TIME. Or refund and goodbye. No mention of how someone unable to return home at 9pm at night could now handle the situation. No mention of EU261. So we end up sorting it out ourselves, booking on BA and sorting a hotel. Called Easyjet back to discuss, only to find customer service has now closed for the night, apparently they finish at 8pm, which is surely when all the big hangups like this one are coming into play, let alone departures well after this.

And looking at the Easyjet fare, before you say "Low cost", it's not. This is a business travel route and they price accordingly.
WHBM is offline  
Old 30th Aug 2019, 14:07
  #706 (permalink)  
 
Join Date: Jul 2011
Location: UK
Posts: 383
All laid out here, if hotel not provided then reasonable expenses can be recovered for accommodation.

https://www.easyjet.com/en/terms-and...-cancellations
Dct_Mopas is offline  
Old 31st Aug 2019, 07:34
  #707 (permalink)  
 
Join Date: Apr 2008
Location: Belfast
Age: 36
Posts: 232
Originally Posted by Dct_Mopas View Post
All laid out here, if hotel not provided then reasonable expenses can be recovered for accommodation.

https://www.easyjet.com/en/terms-and...-cancellations
There is also the section about rebooking that says:

re-routing, under comparable transport conditions, to your final destination at the earliest opportunity;
Being offered an alternative two days later should not be considered the earliest opportunity IMO. They’ve already been called out by the authorities this summer for not proactively rebooking passengers on other carriers per the rules.

I had a cancellation at Gatwick recently. Information provided was shocking, there were no alternative easyJet flights from any London airport until at least 24hrs later and those were quickly hoovered up.

Fortunately I didn’t play their ridiculous game. While everyone else on my flight got shouty, I booked onto BA out of Heathrow early the following morning and got home many hours faster than easyJet could have offered on their own services. Claim is still pending but my understanding is they will be required to reimburse the significant fare difference, my transport to Heathrow and my overnight accommodation.
EGAC is Better is offline  
Old 31st Aug 2019, 09:57
  #708 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
Posts: 4,370
Fortunately I didn’t play their ridiculous game. While everyone else on my flight got shouty, I booked onto BA out of Heathrow early the following morning and got home many hours faster than easyJet could have offered on their own services. Claim is still pending but my understanding is they will be required to reimburse the significant fare difference, my transport to Heathrow and my overnight accommodation.
Good luck with that Of course, not everybody has the resources to be able to take that action for themselves.
SWBKCB is online now  
Old 31st Aug 2019, 17:29
  #709 (permalink)  
 
Join Date: Apr 2004
Location: North, UK
Age: 62
Posts: 910
I was a victim of the power outage at Manchester earlier in the year and as a consequence my flight from Manchester was cancelled on a Sunday evening. I have to say Menzies in Prague were no use, I booked my own hotel and flight the following day via Brussels back home.

I submitted a claim for the flight and the hotel on the Tuesday and the money was in the bank from Easyjet on Friday of the same week.
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Old 3rd Sep 2019, 14:24
  #710 (permalink)  
 
Join Date: Apr 2008
Location: Belfast
Age: 36
Posts: 232
Originally Posted by SWBKCB View Post
Good luck with that Of course, not everybody has the resources to be able to take that action for themselves.
Agreed, I was very lucky to be in a position to sort myself. The authorities need to be more robust in forcing airlines to rebook passengers on other carriers.
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Old 8th Sep 2019, 11:41
  #711 (permalink)  
 
Join Date: Sep 1999
Location: Manchester
Posts: 1,181
Looks like a MAN-BSL A319 diverted into Paris last night with technical issues. A quick aircraft change in Paris & arrival in Basel a couple of hours late, that's pretty good. The return flight however is running about 16 hours late though.
Nothing on Aviation Herald yet on the technical difficulties encountered.
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