EasyJet-5
Join Date: Nov 2011
Location: Geneva
Age: 37
Posts: 407
Likes: 0
Received 0 Likes
on
0 Posts
No one mentioned Easyjet's foray into the albanian market with its first flights to Tirana commencing on the 28th of November! MXP-TIA 2w (Thu, Sat), GVA-TIA 3w (Tue,Thu,Sat)..If they succeed there's a lot of potential there as low-cost share is not very big,although there are a handful of albanian airlines concentrating mostly on the lucrative Italian market..
Lyon-Lanzarote
Join Date: Mar 2019
Location: Uk
Posts: 109
Likes: 0
Received 0 Likes
on
0 Posts
Like many airlines nowadays, if something goes wrong there's little resource available to put things right. In fact, I think EZY outsource their emergency hotel provision. If it happened to me (again), I'd be making my own arrangements and arguing the toss later rather than relying on the airline.
Leaving aside their legal obligations, it would be better if they made that clear up front.
What pisses people off is when they say they will make such arrangements, and then fail miserably.
What pisses people off is when they say they will make such arrangements, and then fail miserably.
Join Date: Oct 2013
Location: North
Posts: 62
Likes: 0
Received 0 Likes
on
0 Posts
By all accounts, easyJet were really struggling in FRA to organise ground staff (who were prioritising other flights) and not answering calls from EZY. It would appear also that the third party HOTAC provider struggled. I don't believe that its a case of low cost, don't care/shirking obligations more a case of a combination of problems or failures that combined to give a pretty poor experience.
Join Date: Apr 2016
Location: Essex
Posts: 1,169
Likes: 0
Received 0 Likes
on
0 Posts
Yes, you're absolutely right. Far better to pay a little extra and travel with BA. 😕
By all accounts, easyJet were really struggling in FRA to organise ground staff (who were prioritising other flights) and not answering calls from EZY. It would appear also that the third party HOTAC provider struggled. I don't believe that its a case of low cost, don't care/shirking obligations more a case of a combination of problems or failures that combined to give a pretty poor experience.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture.
BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent.
Join Date: Oct 2007
Location: Birmingham
Age: 62
Posts: 1,015
Likes: 0
Received 0 Likes
on
0 Posts
Join Date: Oct 2013
Location: North
Posts: 62
Likes: 0
Received 0 Likes
on
0 Posts
Hmm - my experience is that this is unlikley to be a one-off. Maybe when yr stood in a hotel reception at 01.00 wondering why they don't know anything about you and the rest of the coach load of EZY pax, you might change your mind.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture.
BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture.
BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent.
I’ve spent time at other carriers including BA and all have had similar situations, particularly in stations that aren’t frequented often or not on the network at all. One instance on my watch at BA made the papers. In that instance not one single customer got an hotel room.
I know all too well that third party providers are used right across the industry somewhere in the passenger journey, no matter who you fly with.
Join Date: Jan 2005
Location: Not so many places currently
Age: 59
Posts: 3,411
Likes: 0
Received 0 Likes
on
0 Posts
Join Date: Jan 2005
Location: Not so many places currently
Age: 59
Posts: 3,411
Likes: 0
Received 0 Likes
on
0 Posts
My experience is the opposite. Having worked in the industry for many years and having worked closely with EZY for some of that time, the vast majority of occasions passengers are well looked after. The speed in which it happens can often vary based on the organisation of those on the ground, it can sometimes take time to arrange nonetheless. Let’s also not forget that an airline of EZY’s size probably has at least one of these types of overnight delays/diversions and presumably they don’t make the media because passengers are adequately taken care of.
I know all too well that third party providers are used right across the industry somewhere in the passenger journey, no matter who you fly with.
The comments about the easyJet customer service particularly ring true - useless (I got charged for changing my booking to the 'next available flight' after a cancellation), and in sorting out accomodation we only got any sense once the hotel put us in touch with the third party supplier - the story directly from easyJet changed constantly.
Join Date: May 2016
Location: The EU
Posts: 620
Likes: 0
Received 0 Likes
on
0 Posts
Another 21 Easyjet flights into/out of Gatwick cancelled today, with the majority of those operating doing so with 2+ hour delays.
Another year, another summer of crew shortages and chaos.
Another year, another summer of crew shortages and chaos.
