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EasyJet-5

Old 9th Aug 2019, 08:17
  #681 (permalink)  
 
Join Date: Sep 1999
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This looked like a bit of an easy fiasco....

https://www.independent.co.uk/travel...-a9046796.html
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Old 9th Aug 2019, 10:08
  #682 (permalink)  
 
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Originally Posted by mariofly12 View Post
No one mentioned Easyjet's foray into the albanian market with its first flights to Tirana commencing on the 28th of November! MXP-TIA 2w (Thu, Sat), GVA-TIA 3w (Tue,Thu,Sat)..If they succeed there's a lot of potential there as low-cost share is not very big,although there are a handful of albanian airlines concentrating mostly on the lucrative Italian market..
And Geneva-Agadir
Lyon-Lanzarote
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Old 9th Aug 2019, 13:11
  #683 (permalink)  
 
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Originally Posted by Mr A Tis View Post
This looked like a bit of an easy fiasco....

https://www.independent.co.uk/travel...-a9046796.html
Like many airlines nowadays, if something goes wrong there's little resource available to put things right. In fact, I think EZY outsource their emergency hotel provision. If it happened to me (again), I'd be making my own arrangements and arguing the toss later rather than relying on the airline.
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Old 9th Aug 2019, 18:05
  #684 (permalink)  
 
Join Date: Mar 2019
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Originally Posted by SWBKCB View Post
Like many airlines nowadays, if something goes wrong there's little resource available to put things right. In fact, I think EZY outsource their emergency hotel provision. If it happened to me (again), I'd be making my own arrangements and arguing the toss later rather than relying on the airline.
low cost airlines, low cost everything, I'm afraid airlines cannot book hotels due unforeseen circumstances and give every1 rooms, low cost means low cost, if you want to fly cheap then we will have to accept things like this will happen.
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Old 9th Aug 2019, 18:19
  #685 (permalink)  
 
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Leaving aside their legal obligations, it would be better if they made that clear up front.

What pisses people off is when they say they will make such arrangements, and then fail miserably.
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Old 9th Aug 2019, 20:36
  #686 (permalink)  
 
Join Date: Oct 2013
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By all accounts, easyJet were really struggling in FRA to organise ground staff (who were prioritising other flights) and not answering calls from EZY. It would appear also that the third party HOTAC provider struggled. I don't believe that its a case of low cost, don't care/shirking obligations more a case of a combination of problems or failures that combined to give a pretty poor experience.
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Old 9th Aug 2019, 20:48
  #687 (permalink)  
 
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Originally Posted by 2Para View Post
low cost airlines, low cost everything, I'm afraid airlines cannot book hotels due unforeseen circumstances and give every1 rooms, low cost means low cost, if you want to fly cheap then we will have to accept things like this will happen.
Yes, you're absolutely right. Far better to pay a little extra and travel with BA. 😕
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Old 9th Aug 2019, 21:04
  #688 (permalink)  
 
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When will the next EZY expansion be? Early Winter for S20? And who is in line for extra routes/based aircraft I wonder.
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Old 9th Aug 2019, 21:21
  #689 (permalink)  
 
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Originally Posted by businessair75 View Post
By all accounts, easyJet were really struggling in FRA to organise ground staff (who were prioritising other flights) and not answering calls from EZY. It would appear also that the third party HOTAC provider struggled. I don't believe that its a case of low cost, don't care/shirking obligations more a case of a combination of problems or failures that combined to give a pretty poor experience.
Hmm - my experience is that this is unlikley to be a one-off. Maybe when yr stood in a hotel reception at 01.00 wondering why they don't know anything about you and the rest of the coach load of EZY pax, you might change your mind.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture.
BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent.
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Old 9th Aug 2019, 21:33
  #690 (permalink)  
 
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Originally Posted by VickersVicount View Post
When will the next EZY expansion be? Early Winter for S20? And who is in line for extra routes/based aircraft I wonder.
BHX please !!
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Old 9th Aug 2019, 21:35
  #691 (permalink)  
 
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GLA crying out for more LCC routes after FR threw their toys out of the pram and left.
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Old 9th Aug 2019, 23:25
  #692 (permalink)  
 
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Originally Posted by SWBKCB View Post
Hmm - my experience is that this is unlikley to be a one-off. Maybe when yr stood in a hotel reception at 01.00 wondering why they don't know anything about you and the rest of the coach load of EZY pax, you might change your mind.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture.
BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent.
My experience is the opposite. Having worked in the industry for many years and having worked closely with EZY for some of that time, the vast majority of occasions passengers are well looked after. The speed in which it happens can often vary based on the organisation of those on the ground, it can sometimes take time to arrange nonetheless. Letís also not forget that an airline of EZYís size probably has at least one of these types of overnight delays/diversions and presumably they donít make the media because passengers are adequately taken care of.

Iíve spent time at other carriers including BA and all have had similar situations, particularly in stations that arenít frequented often or not on the network at all. One instance on my watch at BA made the papers. In that instance not one single customer got an hotel room.

I know all too well that third party providers are used right across the industry somewhere in the passenger journey, no matter who you fly with.
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Old 10th Aug 2019, 00:30
  #693 (permalink)  
 
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More planes / flights and destinations from SEN please, not as though we haven't got the room
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Old 10th Aug 2019, 06:57
  #694 (permalink)  
 
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Originally Posted by VickersVicount View Post
When will the next EZY expansion be? Early Winter for S20? And who is in line for extra routes/based aircraft I wonder.
Who says there is any expansion, with 18 319s due to go, new NEOs arriving, more capacity yes!
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Old 10th Aug 2019, 07:06
  #695 (permalink)  
 
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Thought EZY had just delayed the departure of some of the A319 as the NEOs are late arriving
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Old 10th Aug 2019, 07:36
  #696 (permalink)  
 
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Originally Posted by chaps1954 View Post
Thought EZY had just delayed the departure of some of the A319 as the NEOs are late arriving
Correct, thus a reduction in expected capacity increase as well.
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Old 10th Aug 2019, 08:07
  #697 (permalink)  
 
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My experience is the opposite. Having worked in the industry for many years and having worked closely with EZY for some of that time, the vast majority of occasions passengers are well looked after. The speed in which it happens can often vary based on the organisation of those on the ground, it can sometimes take time to arrange nonetheless. Let’s also not forget that an airline of EZY’s size probably has at least one of these types of overnight delays/diversions and presumably they don’t make the media because passengers are adequately taken care of.
You maybe right, it might be my case, the case reported above and other examples are outliers, but my experience was shambolic from the initial cancellation right through to getting my expenses paid - it looked like nothing had been thought about in advance, and at all the external touchpoints it seemed like "Oh god, not again..."

I know all too well that third party providers are used right across the industry somewhere in the passenger journey, no matter who you fly with.
Having worked at a ground handling company, you are used to sh*t happening and you pull out all the stops to keep things moving. If you're getting ignored or de-prioritised, there's a reason...
The comments about the easyJet customer service particularly ring true - useless (I got charged for changing my booking to the 'next available flight' after a cancellation), and in sorting out accomodation we only got any sense once the hotel put us in touch with the third party supplier - the story directly from easyJet changed constantly.
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Old 10th Aug 2019, 14:04
  #698 (permalink)  
 
Join Date: Sep 1999
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I haven't booked with easyJet since 2016, after a late flight cancellation, I had to use the small claims court to recoup my expenses. Looks like little has changed.
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Old 10th Aug 2019, 14:42
  #699 (permalink)  
 
Join Date: Apr 2008
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EZY now operates 200 A320 (ceo+neo). Due to MAX issues EZY closed the gap to FR a bit, but still FR is more than one third bigger than EZY (455 a/c compared to 331).
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Old 10th Aug 2019, 17:35
  #700 (permalink)  
 
Join Date: May 2016
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Another 21 Easyjet flights into/out of Gatwick cancelled today, with the majority of those operating doing so with 2+ hour delays.

Another year, another summer of crew shortages and chaos.
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