Flybe-9
Join Date: Feb 2018
Location: Wales
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This last flight each Sunday night from DUB into SEN has had its fair share of cock ups. The a/c is generally getting caught up in some issues throughout the days schedules but seems it''s a common issue impacting the particular flight at this particular day and slot.
Couple of regular pax at checkin queue commenting they've had enough of how sh!t Flybe have been in running a reliable punctual service on the route. Even had the comment 'Ryanair wouldn't be this sh!t'
I haven' a clue what the issue is but whoever works in flight ops needs to look at this ridiculous inability to provide the service pax expect and pay for.
As for the Stobart operate the service argument. I am the pax, I book Flybe using their app and pay for the flight to Flybe. Transparently speaking Flybe are the airline responsible. It is for Flybe to get its sh!t together and if there are issues at Stobart flight ops too then it' not for a pax to sort that out it is responsibility of these two sh!t operators to organise their business and passenger services.
As I've said, this is the last time I'll use Flybe at all. From the sound of the other pissed off pax sitting here in Dublin I think it' fair to say many of them will not use Flybe again either. The word will spread in the SEN area.
I pitty the skipper and hostie's on this delayed flight tonight... there are a lot of extremely annoyed pax. But we'll get the usual BS scripted skipper announcement to pax in the rear...
Couple of regular pax at checkin queue commenting they've had enough of how sh!t Flybe have been in running a reliable punctual service on the route. Even had the comment 'Ryanair wouldn't be this sh!t'
I haven' a clue what the issue is but whoever works in flight ops needs to look at this ridiculous inability to provide the service pax expect and pay for.
As for the Stobart operate the service argument. I am the pax, I book Flybe using their app and pay for the flight to Flybe. Transparently speaking Flybe are the airline responsible. It is for Flybe to get its sh!t together and if there are issues at Stobart flight ops too then it' not for a pax to sort that out it is responsibility of these two sh!t operators to organise their business and passenger services.
As I've said, this is the last time I'll use Flybe at all. From the sound of the other pissed off pax sitting here in Dublin I think it' fair to say many of them will not use Flybe again either. The word will spread in the SEN area.
I pitty the skipper and hostie's on this delayed flight tonight... there are a lot of extremely annoyed pax. But we'll get the usual BS scripted skipper announcement to pax in the rear...
Anyone know when this franchise is due to end ?
Of course - it's a BA or Jet2 flight you've paid for. When you buy a ticket you enter into a contract with the airline, so they are responsible.
Join Date: Aug 2014
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There is clearly an issue at Stobart Air at the moment and it centres on the E195 routes and a missing aircraft. I posted a question on this subject a few days back in the Stobart thread as I’m ever more nervous about a flight I’m taking which also seems to be continually hit. Touchwood (I say this as I’m flying SEN-MAN-SEN tomorrow) the normal ATR routes aren’t affected and seem to run very punctually. But over the last few weeks there has been a random selection of aircraft doing particular routes - CGN, DUB, GLA, LYS - Bulgaria Air, Titan and Stobart’s own additional ATR. It’s the latter where delays really build up. The problem for BE is it is their name on the ticket and on the side of the plane (unless you’re in a plain white Titan 737), their social media harassed by angry pax and their name in the papers.
That said the waters are a bit muddied because the problem E195s have come from BE themselves.
That said the waters are a bit muddied because the problem E195s have come from BE themselves.
Join Date: Jul 2015
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They've cancelled the flight. Pax can't get back to the UK on Flybe tomorrow cause no availablextra seats. No word of extra aircraft coming online to grab tonight' pax affected by themail pulling the flight.
Some pax stranded in airport. Some in hotels adjacent to Dublin airport. Bit of a disaster. A few of us managed to buy tickets on other airlines (BA and Aer Lingus) into Gatwick or Heathrow early tomorrow morning (cost a fortune for a one way which Flybe will be getting the bill to compensate).
Ryanair and Cityjet both had no seats available to and London airports tomorrow until after 17:00.
Total and utter car crash from Flybe tonight.
Pax received text with link to the website saying rebook or ask for refund. Nobody could get through to and call centre. Totally sh!t service. I can tell you the amount of people who were insensed and angered by how bad Flybe have been was not surprising. As I've said this particular flight has habitually been cocked up most Sunday's now or delayed or something generally goes wrong and we get the usual weak excuses from the captain. Not good enough. Never fly with Flybe again.
Some pax stranded in airport. Some in hotels adjacent to Dublin airport. Bit of a disaster. A few of us managed to buy tickets on other airlines (BA and Aer Lingus) into Gatwick or Heathrow early tomorrow morning (cost a fortune for a one way which Flybe will be getting the bill to compensate).
Ryanair and Cityjet both had no seats available to and London airports tomorrow until after 17:00.
Total and utter car crash from Flybe tonight.
Pax received text with link to the website saying rebook or ask for refund. Nobody could get through to and call centre. Totally sh!t service. I can tell you the amount of people who were insensed and angered by how bad Flybe have been was not surprising. As I've said this particular flight has habitually been cocked up most Sunday's now or delayed or something generally goes wrong and we get the usual weak excuses from the captain. Not good enough. Never fly with Flybe again.
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They've cancelled the flight. Pax can't get back to the UK on Flybe tomorrow cause no availablextra seats. No word of extra aircraft coming online to grab tonight' pax affected by themail pulling the flight.
Some pax stranded in airport. Some in hotels adjacent to Dublin airport. Bit of a disaster. A few of us managed to buy tickets on other airlines (BA and Aer Lingus) into Gatwick or Heathrow early tomorrow morning (cost a fortune for a one way which Flybe will be getting the bill to compensate).
Ryanair and Cityjet both had no seats available to and London airports tomorrow until after 17:00.
Total and utter car crash from Flybe tonight.
Pax received text with link to the website saying rebook or ask for refund. Nobody could get through to and call centre. Totally sh!t service. I can tell you the amount of people who were insensed and angered by how bad Flybe have been was not surprising. As I've said this particular flight has habitually been cocked up most Sunday's now or delayed or something generally goes wrong and we get the usual weak excuses from the captain. Not good enough. Never fly with Flybe again.
Some pax stranded in airport. Some in hotels adjacent to Dublin airport. Bit of a disaster. A few of us managed to buy tickets on other airlines (BA and Aer Lingus) into Gatwick or Heathrow early tomorrow morning (cost a fortune for a one way which Flybe will be getting the bill to compensate).
Ryanair and Cityjet both had no seats available to and London airports tomorrow until after 17:00.
Total and utter car crash from Flybe tonight.
Pax received text with link to the website saying rebook or ask for refund. Nobody could get through to and call centre. Totally sh!t service. I can tell you the amount of people who were insensed and angered by how bad Flybe have been was not surprising. As I've said this particular flight has habitually been cocked up most Sunday's now or delayed or something generally goes wrong and we get the usual weak excuses from the captain. Not good enough. Never fly with Flybe again.
Out of interest how is performance on Aurigny’s E195? I ask because they only have the 1 and it’s not excessively used compared to the Flybe ones, both on BE scheduled services or the Stobartair flights. Is it just an unfortunate series of technical
issues lately or something more specific maybe lack of engineering support at SEN? Are the E175s more reliable at other bases by comparison?
I totally agree with mik3bravo and was caught up in these delays on the DUB route twice last week, although perhaps I as lucky to experience delays of only 2 hours each time. The first was particularly annoying because the delay was shown on the SEN website departure board from early morning so it was planned at least 10 hours ahead, yet I couldn't risk delaying my bag drop beyond normal check-in time. I know as well as anyone how difficult it can be to obtain a replacement aircraft from someone like Jota or Titan at this time of year but they did bring in an Air Bulgaria E190 for an extended period recently and I'm not convinced they couldn't have either extended that or brought in a permanent replacement. As far as the cause of these delays is concerned I couldn't obtain any firm information but it was certainly partly due to the late arrival on fleet of E195 G-FBEN which is still at EXT. I also had the feeling that crewing may have contributed to some of the delays. As an insider I blame Stobart but Joe Public will blame Flybe of course.
Join Date: Jan 2008
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I totally agree with mik3bravo and was caught up in these delays on the DUB route twice last week, although perhaps I as lucky to experience delays of only 2 hours each time. The first was particularly annoying because the delay was shown on the SEN website departure board from early morning so it was planned at least 10 hours ahead, yet I couldn't risk delaying my bag drop beyond normal check-in time. I know as well as anyone how difficult it can be to obtain a replacement aircraft from someone like Jota or Titan at this time of year but they did bring in an Air Bulgaria E190 for an extended period recently and I'm not convinced they couldn't have either extended that or brought in a permanent replacement. As far as the cause of these delays is concerned I couldn't obtain any firm information but it was certainly partly due to the late arrival on fleet of E195 G-FBEN which is still at EXT. I also had the feeling that crewing may have contributed to some of the delays. As an insider I blame Stobart but Joe Public will blame Flybe of course.
The aircraft at EXT is in the process of being re-registered as EI-GGC so perhaps that is causing the delay. This is the first of the aircraft that Stobart have bought, the others being G-FBEL/EI-GGA and G-FBEM/EI-GGB. The aircraft currently operating at SEN are dry-leased from Flybe apparently and will be replaced by the re-registered aircraft in due course.
Join Date: Apr 2016
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mik3bravo doesn't take any prisoners if he fails to get the service he's paid for. And in my opinion he is correct to focus his ire on Flybe. If I get a happy meal from McDonald's and find my fries are cold or too salty, the thought of who the franchisee may be doesn't enter my head. I have a negative view towards the brand and other fast food outlets are available.
When Stobart expanded their Flybe franchise, I said that Flybe were sharing the risk and was ridiculed at the time for saying so.
What does surprise me is that Stobart have allowed this to continue on their no 1 route.
Still, FR are taking over SEN-DUB next year. (Come back mik3bravo!)
When Stobart expanded their Flybe franchise, I said that Flybe were sharing the risk and was ridiculed at the time for saying so.
What does surprise me is that Stobart have allowed this to continue on their no 1 route.
Still, FR are taking over SEN-DUB next year. (Come back mik3bravo!)
Join Date: Jun 2006
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The delay in the aircraft ian totally not to do with Stobart Air and I’m afraid on this one, knowing what’s happening then this is Flybe’s fault.
Any crewing issues are down to the fact they’ve have had to put an extra ATR in the base at very short notice with crew levels sufficient for 2 aircraft not 3. So not only are they are aircraft short they have a surplus of EJET crew and a shortage of ejets and an extra atr and having to bring in crew from elsewhere.
Flybe have not done a good job here at all and at least stobart should get credit for trying to keep the operation going
ACMI capacity in June in Europe is as rare as hens teeth.
Any crewing issues are down to the fact they’ve have had to put an extra ATR in the base at very short notice with crew levels sufficient for 2 aircraft not 3. So not only are they are aircraft short they have a surplus of EJET crew and a shortage of ejets and an extra atr and having to bring in crew from elsewhere.
Flybe have not done a good job here at all and at least stobart should get credit for trying to keep the operation going
ACMI capacity in June in Europe is as rare as hens teeth.
True, but not totally unobtainable especially when you know you're likely to need it for several days or even weeks. If you use a good broker he will find something for you - I never failed to do so that I can recall.
Join Date: Nov 2006
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Nothing more infuriating than extended delays and no appropriate contingency plans put in place.
The brand is Flybe, their name is on the plane, on the website and the boarding pass. So Flybe will get the hit for this in terms of backlash.
on a different note, maybe a bit of a grand assumption, but with Ryanair now coming to SEN, and sizeable passenger numbers to boot, will Stobart continue with the Flybe franchise?
I read above that the contract expires in 2019. Would the aircraft be better displaced onto an ACMI similar to Cityjet with SN and SK?
The Stobart arrangement on IOM is ending and BE assuming their own work their, and still some all white scheme ATRs floating around. I'm not convinced for the size of it, and previous behaviour of Stobart (taking the CWL DUB route over in what seemed quite predatory towards its franchise partner) that the arrangement will proceed.
Equally, creating an arrangement with Loganair (ex Flybe partner) at Carlisle, doesn't show an appetite to further develop Flybe brand at a new airport...
..thoughts? Again the above is opinion, my opinion, nothing concrete I know from within the industry..
The brand is Flybe, their name is on the plane, on the website and the boarding pass. So Flybe will get the hit for this in terms of backlash.
on a different note, maybe a bit of a grand assumption, but with Ryanair now coming to SEN, and sizeable passenger numbers to boot, will Stobart continue with the Flybe franchise?
I read above that the contract expires in 2019. Would the aircraft be better displaced onto an ACMI similar to Cityjet with SN and SK?
The Stobart arrangement on IOM is ending and BE assuming their own work their, and still some all white scheme ATRs floating around. I'm not convinced for the size of it, and previous behaviour of Stobart (taking the CWL DUB route over in what seemed quite predatory towards its franchise partner) that the arrangement will proceed.
Equally, creating an arrangement with Loganair (ex Flybe partner) at Carlisle, doesn't show an appetite to further develop Flybe brand at a new airport...
..thoughts? Again the above is opinion, my opinion, nothing concrete I know from within the industry..
Join Date: Jul 2015
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mik3bravo doesn't take any prisoners if he fails to get the service he's paid for. And in my opinion he is correct to focus his ire on Flybe. If I get a happy meal from McDonald's and find my fries are cold or too salty, the thought of who the franchisee may be doesn't enter my head. I have a negative view towards the brand and other fast food outlets are available.
When Stobart expanded their Flybe franchise, I said that Flybe were sharing the risk and was ridiculed at the time for saying so.
What does surprise me is that Stobart have allowed this to continue on their no 1 route.
Still, FR are taking over SEN-DUB next year. (Come back mik3bravo!)
When Stobart expanded their Flybe franchise, I said that Flybe were sharing the risk and was ridiculed at the time for saying so.
What does surprise me is that Stobart have allowed this to continue on their no 1 route.
Still, FR are taking over SEN-DUB next year. (Come back mik3bravo!)
Should have landed back in SEN last night at 21:45.
Will fallout of my car on my driveway at 13:30 today - been none stop and seriously costly trying to get home in time for work meetings later today.
I would have been still stuck in DUB with other unfortunate pax most of today trying to get Flybe to sort it out.
I like SEN but really feel neither Flybe or Stobart are either capable or trustworthy to put customers at the centre, trust is broken.
Will use City until FR start running the SEN to DUB service. I can’t face doing the STN experience in the meantime - it’s like a zoo at STN these days.
FR couldn’t come to SEN quick enough if you ask me.
The reliability on the GR Embraer recently has been pretty poor, with quite a few delayed/cancelled flights.
Back up aircraft have fewer seats which means some pax are left behind when the flight does eventually depart
Back up aircraft have fewer seats which means some pax are left behind when the flight does eventually depart
Last edited by Jerbourg; 18th Jun 2018 at 11:14. Reason: Spelling correction
Join Date: Feb 2018
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Thanks fellas. Ended up with a couple of the other pax getting Aer Lingus redeye this morning from DUB to LGW. Southern Rail rescheduling debacle meant going into Victoria then district to Tower then circle to Liverpool then Greater Anglia back out to SEN to collect the cars pax have parked. All of us are from the SEN catchment area.
Should have landed back in SEN last night at 21:45.
Will fallout of my car on my driveway at 13:30 today - been none stop and seriously costly trying to get home in time for work meetings later today.
I would have been still stuck in DUB with other unfortunate pax most of today trying to get Flybe to sort it out.
I like SEN but really feel neither Flybe or Stobart are either capable or trustworthy to put customers at the centre, trust is broken.
Will use City until FR start running the SEN to DUB service. I can’t face doing the STN experience in the meantime - it’s like a zoo at STN these days.
FR couldn’t come to SEN quick enough if you ask me.
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I was on the flight before yours mik3bravo.
There was limited information given at the gate and those passengers who ventured to the gate to ask questions, were handed LRVs for 5 Euro. Those who didn't go to the gate, got nothing and announcements for LRVs were not made.
The 1635 departure eventually pushed at 2215.
I had flown out to DUB with CityJet from LCY and thought I'd try the Flybe service back to SEN. I wont be doing that again.
There was limited information given at the gate and those passengers who ventured to the gate to ask questions, were handed LRVs for 5 Euro. Those who didn't go to the gate, got nothing and announcements for LRVs were not made.
The 1635 departure eventually pushed at 2215.
I had flown out to DUB with CityJet from LCY and thought I'd try the Flybe service back to SEN. I wont be doing that again.
