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Flybe-9

Old 13th Mar 2019, 19:07
  #1781 (permalink)  
 
Join Date: Jul 2015
Location: UK
Posts: 478
Originally Posted by ajamieson View Post
I see the switch to a new back-end platform was a huge success
What's that? Do tell.
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Old 13th Mar 2019, 19:49
  #1782 (permalink)  
 
Join Date: Mar 2002
Location: EDI, LCY
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Switch to Amadeus Altea. Seems to have worked for future reservations but the website was out of action far longer than planned (impossible to check-in) and the app is offline altogether. I managed to check in after a few hours of faff. Got a notification about a new PNR for one future booking but not the others. On top of all that I believe VS uses Sabre so could it all be in vain?
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Old 13th Mar 2019, 20:06
  #1783 (permalink)  
 
Join Date: Jul 2015
Location: UK
Posts: 478
Massive single point failure if those platforms suffer major hack, will impact all airlines. If they can hack the smart banking global network, these flight booking systems may be light work for the hackers.
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Old 14th Mar 2019, 08:51
  #1784 (permalink)  
 
Join Date: Mar 2011
Location: East Midlands
Posts: 441
Originally Posted by ajamieson View Post
Switch to Amadeus Altea. Seems to have worked for future reservations but the website was out of action far longer than planned (impossible to check-in) and the app is offline altogether. I managed to check in after a few hours of faff. Got a notification about a new PNR for one future booking but not the others. On top of all that I believe VS uses Sabre so could it all be in vain?
Flybe have free airport check-in / boarding pass collection so probably easier to do that for the time being.
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Old 14th Mar 2019, 09:25
  #1785 (permalink)  
 
Join Date: Jul 2006
Location: UK
Age: 71
Posts: 2,253
I don't find the new website booking page layout as user-friendly as previously but perhaps it's just a matter of getting used to it.
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Old 14th Mar 2019, 16:38
  #1786 (permalink)  
 
Join Date: Jul 2006
Location: UK
Age: 71
Posts: 2,253
I've just tried looking for the days of operation and operating periods for flights out of Norwich so went to 'Timetables' on the 'new' website. Previously you could see the timetables for all destinations on one page with details of their period of operation. Now it seems that you have to specify a 'date of travel' and the timetable for flights for a few days around that flight date will be displayed. I often do not have a specific date in mind and need an overview of what is available and when: the new website seems to make this impossible.
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Old 14th Mar 2019, 16:48
  #1787 (permalink)  
 
Join Date: Apr 2008
Location: Belfast
Age: 36
Posts: 232
Iíve been largely unable to access manage booking for days. The app is entirely offline and when I try to use the mobile site, errors from Cloudflare (an online security platform) stating the backend Flybe site is unavailable.

Web services is my job, and this update/switch over/whatever they are calling it, on the face of it is amateur hour. Do they not do any testing before going to production?! 🤦
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Old 14th Mar 2019, 17:20
  #1788 (permalink)  
 
Join Date: Jan 2008
Location: Luxembourg
Posts: 772
Originally Posted by EGAC is Better View Post
Iíve been largely unable to access manage booking for days. The app is entirely offline and when I try to use the mobile site, errors from Cloudflare (an online security platform) stating the backend Flybe site is unavailable.

Web services is my job, and this update/switch over/whatever they are calling it, on the face of it is amateur hour. Do they not do any testing before going to production?! 🤦
write/call and complain then. ... If anybody answers....
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Old 14th Mar 2019, 17:32
  #1789 (permalink)  
 
Join Date: Jul 2006
Location: UK
Age: 71
Posts: 2,253
Originally Posted by tophat27dt View Post
write/call and complain then. ... If anybody answers....
I did that and the respondent said "I shall have it flagged for internal review". In the preamble he explained to me how the new Timetable search worked - which I had already discovered - and apologised for the fact that the new timetable search did not offer the same information as previously. Unsurprisingly I had already discovered that too!
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Old 15th Mar 2019, 09:19
  #1790 (permalink)  
 
Join Date: Sep 2005
Location: earth
Posts: 657
their facebook posts are telling customers that the app will be off until the end of March
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Old 15th Mar 2019, 12:25
  #1791 (permalink)  
 
Join Date: Jun 2000
Location: UK
Age: 55
Posts: 2,182
Having previously been involved in spending decisions around IT by Flybe this comes as no surprise (unfortunately)
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Old 15th Mar 2019, 15:35
  #1792 (permalink)  
 
Join Date: Jul 2003
Location: On the road
Posts: 693
Having had the "pleasure" of dealing with Amadeus on the systems side I can only say get used to the pace with which they respond to any non-critical (from their perspective) system issues. Their support of what they feel are non-critical functions for them i.e. doesn't earn them any money is disgraceful. Considering Altea gains Flybe absolutely 0 functionality over what they had before, I can see why the previous IT director was shown the door. I can only assume the first bills started coming in and people asked questions as to why there were additional zeros on the end of what they used to pay!
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Old 15th Mar 2019, 15:43
  #1793 (permalink)  
 
Join Date: Jun 2000
Location: UK
Age: 55
Posts: 2,182
Well, at least the website response times seem to have dramatically improved today - at least for me - and no more errors when trying to access the backend.

Like Expressflight though, I lament the replacement of the previous timetable format.
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Old 15th Mar 2019, 17:03
  #1794 (permalink)  
 
Join Date: Oct 2005
Location: Leeds, UK & Cork, Ireland
Posts: 896
Originally Posted by TartinTon View Post
Having had the "pleasure" of dealing with Amadeus on the systems side I can only say get used to the pace with which they respond to any non-critical (from their perspective) system issues. Their support of what they feel are non-critical functions for them i.e. doesn't earn them any money is disgraceful. Considering Altea gains Flybe absolutely 0 functionality over what they had before, I can see why the previous IT director was shown the door. I can only assume the first bills started coming in and people asked questions as to why there were additional zeros on the end of what they used to pay!
How do Amadeus continue to sell product if itís that bad? Surely the community is pretty small and word gets around/people move. If the product is expensive and support poor, how do they win tenders? Iím under the impression that Altea is quite flexible and powerful, but that comes at a steep cost. Airlines like LH and BA use it, AF/KL too. Seems to fall over quite a bit at BA though.
Is such a capable, powerful and expensive system really needed at an independent, low-cost regional airline? And will it be thrown out in short order when the VS brand takes over the BE flying?
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Old 15th Mar 2019, 18:11
  #1795 (permalink)  
 
Join Date: Jul 2003
Location: On the road
Posts: 693
Originally Posted by brian_dromey View Post

How do Amadeus continue to sell product if itís that bad? Surely the community is pretty small and word gets around/people move. If the product is expensive and support poor, how do they win tenders? Iím under the impression that Altea is quite flexible and powerful, but that comes at a steep cost. Airlines like LH and BA use it, AF/KL too. Seems to fall over quite a bit at BA though.
Is such a capable, powerful and expensive system really needed at an independent, low-cost regional airline? And will it be thrown out in short order when the VS brand takes over the BE flying?
Their real USP is the interline and codeshare functionality. In terms of other systems that are at the same level there's probably only Sabre which comes at a similar cost. Distributing codeshare is a pain in the backside but Amadeus have it cracked.
The real problem is that whenever a likely alternative starts to come onto the market one of the big 3 will buy it. Navitaire was bought by Amadeus and G2 switchworks was bought by Travelport. What carriers really want is the codeshare and interline capability of Altea with the customisation and flexibility of Navitaire. Amadeus have deliberately dragged their feet on this as the pricing is so different. A booking segment on Navitaire was less than $0.50....on Amadeus a codeshare segment can cost anything up to $8. They know that they have the airlines by the short and curlies hence the outcry when the biggest airlines develop workarounds via their own API solutions offering discounts. Agents are also incentivised to sell through the GDS by getting kickbacks that are funded by the airlines against their will!
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Old 15th Mar 2019, 18:29
  #1796 (permalink)  
 
Join Date: Oct 2002
Location: London UK
Posts: 6,213
Originally Posted by Expressflight View Post
I've just tried looking for the days of operation and operating periods for flights out of Norwich so went to 'Timetables' on the 'new' website. Previously you could see the timetables for all destinations on one page with details of their period of operation. Now it seems that you have to specify a 'date of travel' and the timetable for flights for a few days around that flight date will be displayed. I often do not have a specific date in mind and need an overview of what is available and when: the new website seems to make this impossible.
Welcome to the current world of IT timetable developers, where each of the frequent revisions offers less and less useful information.

It's not hard to write a program to develop a PDF of their timetable which knowledgeable travellers can download, but even where carriers used to have these, they seem to delight in throwing them away.

It's like a restaurant abandoning menus. Instead you have to go through steps of logging in to a screen, then say how hungry you are, when did you last eat, (Would you like a special voucher for 3 weeks on Tuesday - NO), how much money have you got in your wallet, (Would you like a special voucher for 3 weeks on Tuesday - Again NO), and then IT tells YOU what you are going to be given.

And whether you can sit at the same table as the rest of your family will be decided only when you come in through the door. Unless you pay extra now.

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Old 16th Mar 2019, 02:05
  #1797 (permalink)  
 
Join Date: Aug 2017
Location: Where the next project takes me
Posts: 121
That's a great post WHBM - sums up beautifully how awful the aviation business has become.
We keep predicted that we will hit the bottom of the barrel but somehow the barrel seems much deeper than anyone thought.
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Old 16th Mar 2019, 13:28
  #1798 (permalink)  
 
Join Date: Jul 2015
Location: UK
Posts: 478
Originally Posted by TartinTon View Post
Their real USP is the interline and codeshare functionality. In terms of other systems that are at the same level there's probably only Sabre which comes at a similar cost. Distributing codeshare is a pain in the backside but Amadeus have it cracked.
The real problem is that whenever a likely alternative starts to come onto the market one of the big 3 will buy it. Navitaire was bought by Amadeus and G2 switchworks was bought by Travelport. What carriers really want is the codeshare and interline capability of Altea with the customisation and flexibility of Navitaire. Amadeus have deliberately dragged their feet on this as the pricing is so different. A booking segment on Navitaire was less than $0.50....on Amadeus a codeshare segment can cost anything up to $8. They know that they have the airlines by the short and curlies hence the outcry when the biggest airlines develop workarounds via their own API solutions offering discounts. Agents are also incentivised to sell through the GDS by getting kickbacks that are funded by the airlines against their will!
Unless a dominant new disruptor like Google enter the space to threaten complacency and comfortable positions held by incumbent providers. I could see disruptors of massive scale making a splash, they'll be too massive to buy.
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Old 17th Mar 2019, 23:08
  #1799 (permalink)  
 
Join Date: Jan 2006
Location: Solihull
Age: 55
Posts: 3,064
Grrr Delays and cancellations

UOTE=Expressflight;10418543]I did that and the respondent said "I shall have it flagged for internal review". In the preamble he explained to me how the new Timetable search worked - which I had already discovered - and apologised for the fact that the new timetable search did not offer the same information as previously. Unsurprisingly I had already discovered that too![/QUOTE]

On the positive side of the website update it makes it harder for all to track their flight delays and cancellations. There is a note of their website stating live flight information temporarily unavailable which is nice and convenient for all the passengers on tonights delayed and cancelled flights at BHX along with their family/friends waiting at the airport.

A stunning week at BHX and some if not most was probably down to weather at various airports but over 15 cancellations or around 30 sectors mainly Glasgow, Belfast City, Amsterdam and Milan.

Tonight only the 4 of the 10 based cancelled so pretty good going (not) plus loads of delay.

Two of the delays are apt as they were charter flights and a question was asked on the Southampton thread if charters are to continue. Well after the last few weeks I am sure Flybe's new master will be taking a good look at these and this brings me to today's mess.

If you work in the scheduling department would you seriously think in winter that this a good schedule - BHX-CMF-SOU-CMF-BHX-MXP-BHX (Can be AMS BE113/4 or BE3009/10 CDG). A six sector day, so it sounds efficient for the "expensive" 195 but it is winter and the first 4 sectors are charters including two airports not known for their long runway, beautiful weather and state of the art landing aids. Then to mix it with a high-end business flight afterwards. Last week cross-wind issues at Southampton and today the SOU-CMF appears to have diverted to LYS ands is 7 hours late.

The other Sunday ski charter was due to fly BHX-ILD-BRS-ILD-BHX-AMS-BHX - you can see where I am going here...……….yes again delayed (not sure where but presume weather) . Both these examples resulted in BHX-MXP-BHX (175 tech) and BHX-AMS-BHX (late running CMF) cancelled

For good measure Flybe also threw in cancellations on BE792/5 Glasgow and BE414/7Belfast City as well plus BE400/3 BHD and BE105/6 Amsterdam already cancelled in the morning.

One Dash 8 has been noted over the Elmdon side of the airfield between the XLR and ex-MAEL hangar possibly sunbathing or on annual leave most of last week and although some of the issues might have been weather related it seems a lot from just one base or was it network wide?

A case of just bad luck due the weather, or was there also crewing issues, tech aircraft and also not helped by a fairly useless website update???

Pete

Last edited by OltonPete; 18th Mar 2019 at 06:40. Reason: order of words and added info
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Old 18th Mar 2019, 04:24
  #1800 (permalink)  
 
Join Date: Jun 2007
Location: UK
Posts: 267
Probably a crewing issue, the exodus continues and is not looking likely to stop any time soon.
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