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Old 23rd Jul 2019, 21:18
  #2261 (permalink)  
 
Join Date: Aug 2006
Location: cardiff
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Originally Posted by MDS View Post
Random anecdote but it appears that the customer service team which handle EU261 complaints are liars.



Since when is DSA not an operating base?

I flew between AGP and DSA back in June and the aircraft was delayed after allegedly being struck by an airbridge in CDG the day before. They're using this as an excuse not to pay out despite the flight being scheduled over 24 hours after this incident. Frustrating to say the least.
Take it to (what was) small claims court
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Old 23rd Jul 2019, 21:38
  #2262 (permalink)  
 
Join Date: Jan 2006
Location: Solihull
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Excuses

Originally Posted by MDS View Post
Random anecdote but it appears that the customer service team which handle EU261 complaints are liars.



Since when is DSA not an operating base?

I flew between AGP and DSA back in June and the aircraft was delayed after allegedly being struck by an airbridge in CDG the day before. They're using this as an excuse not to pay out despite the flight being scheduled over 24 hours after this incident. Frustrating to say the least.
Perhaps practice makes perfect - not.

It is the way they insult your intelligence and don't give a damn. I was on the ill-fated Florence - BHX service back in 2014 and after about 50 of the 85 pax had boarded things came to halt and the captain was busy on his mobile before announcing to those on board that the handler had misplaced the push-back bar as they only had one (really). However around an hour later the remaining pax boarded, the tug connected and we departed about 75 minutes late.

We arrived 61 minutes late but during the taxi in at BHX pax were warned that not all bags were on board.....hold on.....clue.... aircraft 175,,clue... temperatures in the mid 20's and clue....the airport was Florence which I think you can join the jots yourself to get the real reason for the delay

Bingo within a month or so the 175 was pulled from the route, the 195 appeared and operated fairly successfully but eventually the route was pulled despite great loads.

It was at the time of 60x60x60 and as it was 61 minutes late I put my claim but also disputing the reason given - I got the 60 voucher within days but no confirmation of the real reason for the delay.

Pete
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Old 24th Jul 2019, 08:21
  #2263 (permalink)  
 
Join Date: Jun 2016
Location: Isle of Man
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Originally Posted by MDS View Post
Random anecdote but it appears that the customer service team which handle EU261 complaints are liars.
In most professional industries, blatantly lying to your customers would be frowned upon and would arouse the interest of the relevant regulator. But to avoid their EU261 obligations, some airlines appear to lie as their SOP without fear of penalty or reprisal.
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Old 26th Jul 2019, 16:12
  #2264 (permalink)  
 
Join Date: Feb 2016
Location: UK
Posts: 138
Quite a few cancellations and delays at SOU. Anyone know why?

Heard combination of Wx issues, Crewing issues and tech issues
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Old 26th Jul 2019, 16:58
  #2265 (permalink)  
 
Join Date: Jan 2005
Location: IoM & Luton
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Originally Posted by NorthEasterner View Post
Quite a few cancellations and delays at SOU. Anyone know why?

Heard combination of Wx issues, Crewing issues and tech issues
Delays / Cancellations everywhere today, NATS meltdown!
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Old 27th Jul 2019, 21:56
  #2266 (permalink)  
 
Join Date: Jun 2000
Location: UK
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Quite a few cancellations and delays at SOU
Not looking great tonight either with diversions heading to CWL, EXT and BHX from VRN, ALC and AGP respectively.
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Old 31st Jul 2019, 07:18
  #2267 (permalink)  
 
Join Date: Apr 2009
Location: Edinburgh
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WDL Aviation flies for Flybe to destinations in UK

https://newsroom.aviator.aero/wdl-av...nations-in-uk/
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Old 31st Jul 2019, 07:58
  #2268 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 3,635
Why does Flybe need to charter in from WDL ? Shortage of aircraft doesn't sound like a particularly good reason - I suspect some deeper reason is behind this
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Old 31st Jul 2019, 08:11
  #2269 (permalink)  
 
Join Date: Jun 2016
Location: Belfast
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Originally Posted by davidjohnson6 View Post
Why does Flybe need to charter in from WDL ? Shortage of aircraft doesn't sound like a particularly good reason - I suspect some deeper reason is behind this
Brace yourself for wrong airport jokes !!
​​​​​​
anyway I think they are preparing for another exodus of crew to avoid bad PR again over canceled flights.
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Old 31st Jul 2019, 08:18
  #2270 (permalink)  
 
Join Date: Dec 2017
Location: Londonderry
Posts: 334
They're also taking an ERJ from LM based in GLA too by the looks of things.
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Old 31st Jul 2019, 08:22
  #2271 (permalink)  
 
Join Date: Oct 2004
Location: UK
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Originally Posted by davidjohnson6 View Post
Why does Flybe need to charter in from WDL ? Shortage of aircraft doesn't sound like a particularly good reason - I suspect some deeper reason is behind this
I don't know, but since both the leases are wet leases, then crewing issues may to the fore.
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Old 31st Jul 2019, 08:35
  #2272 (permalink)  
 
Join Date: Feb 2018
Location: Wales
Posts: 813
I'm surprised that they haven't wet leased from Stobart Air? Or are their aircraft tied up?
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Old 31st Jul 2019, 09:11
  #2273 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
Posts: 4,400
Probably to do with getting rid of the costs of an outlier station like Dusseldorf.
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Old 1st Aug 2019, 21:41
  #2274 (permalink)  
 
Join Date: Nov 2005
Location: uk
Posts: 58
I've flown WDL several times when I used to live close to CGN on private charter flights and I'm now flying with them from LCY to DUS tomorrow evening and back again on Sunday afternoon. I am a bit peeved that Flybe haven't had the courtesy to let me know that they have subbed out the flight.
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Old 2nd Aug 2019, 08:27
  #2275 (permalink)  
 
Join Date: Dec 2005
Location: Scotland
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Originally Posted by ptr120 View Post
I've flown WDL several times when I used to live close to CGN on private charter flights and I'm now flying with them from LCY to DUS tomorrow evening and back again on Sunday afternoon. I am a bit peeved that Flybe haven't had the courtesy to let me know that they have subbed out the flight.
What did you expect! A Ribbon Bound parchment scribe delivered by a Hogwart's Owl?!
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Old 2nd Aug 2019, 08:35
  #2276 (permalink)  
 
Join Date: Jul 2001
Location: London
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Originally Posted by RHagrid View Post
What did you expect! A Ribbon Bound parchment scribe delivered by a Hogwart's Owl?!
there is a legal requirement to tell passengers at the first opportunity .... so I would have expected them to e-mail you
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Old 2nd Aug 2019, 08:49
  #2277 (permalink)  
 
Join Date: Jan 2008
Location: Scotland
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Originally Posted by STN Ramp Rat View Post
there is a legal requirement to tell passengers at the first opportunity .... so I would have expected them to e-mail you
My mum has a BHD-GLA booking that's been subbed to Loganair and got an email letting her know.
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Old 2nd Aug 2019, 08:59
  #2278 (permalink)  
 
Join Date: Dec 2011
Location: London
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Originally Posted by RHagrid View Post
What did you expect! A Ribbon Bound parchment scribe delivered by a Hogwart's Owl?!
No, an email, which I did get. First flight in a Loganair jet for me, and after the 146 I never thought I'd be saying that!
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Old 2nd Aug 2019, 10:58
  #2279 (permalink)  
 
Join Date: Jun 2016
Location: Belfast
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https://simpleflying.com/flybe-cornish-announcements/

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Old 2nd Aug 2019, 11:18
  #2280 (permalink)  
 
Join Date: Feb 2018
Location: Wales
Posts: 813
Originally Posted by Startledgrapefruit View Post
Its the same with their flights from Cardiff. They don't do any announcements in Welsh either unless a crew member is a Welsh speaker.
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