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Cardiff-2

Old 24th Jun 2018, 10:45
  #501 (permalink)  
 
Join Date: Nov 2005
Location: Cardiff
Posts: 669
27 minutes really isnt excessive for a standard a320/737 flight. Most Airlines expect no more than 30 minute delivery time, 40 for charters with full baggage loads. If you think bags just magically roll out of the hold, onto a trolley and straight into the baggage hall you may want to do a shift as a baggage handler. Peoples expectation of these things really are surprising. Even if it was an Embraer 27 minutes isnt the quickest but certainly isnt worthy to complain about.
You also might want to read Bristols twitter psge which is constantly covered with complaints about baggage delivery. An hour, sometimes over 1.5hr wait times.
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Old 24th Jun 2018, 15:43
  #502 (permalink)  
 
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Originally Posted by caaardiff View Post
27 minutes really isnt excessive for a standard a320/737 flight. Most Airlines expect no more than 30 minute delivery time, 40 for charters with full baggage loads. If you think bags just magically roll out of the hold, onto a trolley and straight into the baggage hall you may want to do a shift as a baggage handler. Peoples expectation of these things really are surprising. Even if it was an Embraer 27 minutes isnt the quickest but certainly isnt worthy to complain about.
You also might want to read Bristols twitter psge which is constantly covered with complaints about baggage delivery. An hour, sometimes over 1.5hr wait times.
Caaardiff for your information I have done plenty of shifts loading bags in my time during industrial action at LHR I am only too aware there is certainly no magic involved. I would concur my expectation of baggage delivery at CWL would be one of a better performance than LHR.
With respect I prefer to compare travel between CWL and BRS, from my own experience as a very frequent user of both airports rather than some social media. Passenger perception is everything when the bags arrived in the hall on friday evening a cheer of relief rang out. If you think 30 minutes is acceptable for a first bag to arrive at the belt for a Embraer or any other aircraft for that matter than I don't think you are too knowledgeable of airline QLA'S unless of course you are an employee of the current Ground Handler at CWL.
I reiterate my first choice whenever possible is to use CWL either on business or leisure, I am one of the individuals who have contributed to the seasonal increase in passenger numbers referred to previously.

My point is I am aware a lot of people have worked very hard to move CWL airport out of ' intensive care' in the past three years but the third party suppliers need to be on the same journey to ensure a sustained improvement with the customer service experience. It is not about a passenger whining about my experience, if it is I can simply vote with my feet.

MA9.
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Old 24th Jun 2018, 16:04
  #503 (permalink)  
 
Join Date: Feb 2018
Location: Wales
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Midland Alpha 9
I'm just curious but which airline did you fly with and do you know what stand you parked on?
My experience of CWL is with Flybe and KLM both operate Embraers. Flybe have usually parked on stand 1 or 3 and 10 while KLM always go on 9 and my luggage has always pretty quick to get to the baggage hall maybe because the handlers don't have far to go as they would if the aircraft was parked on say stand 12. My experience has generally been leaving the airport roughly 30 mins after landing with luggage.
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Old 24th Jun 2018, 17:00
  #504 (permalink)  
 
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Originally Posted by PDXCWL45 View Post
Midland Alpha 9
I'm just curious but which airline did you fly with and do you know what stand you parked on?
My experience of CWL is with Flybe and KLM both operate Embraers. Flybe have usually parked on stand 1 or 3 and 10 while KLM always go on 9 and my luggage has always pretty quick to get to the baggage hall maybe because the handlers don't have far to go as they would if the aircraft was parked on say stand 12. My experience has generally been leaving the airport roughly 30 mins after landing with luggage.
PDXCWL on this occasion I flew in with Ryanair not sure of stand number but it was quite a walk (for Cardiff) I would agree normally no complaints about timings etc but ironically my previous flight through CWL was an easyjet diversion from BRS and the ground staff were not particularly helpful which I put down to the pressure of disruption and diversions but last friday we were the only arrival at 1850.
In my vast global experience within aviation I have come across many monopoly or duopoly suppliers with performance levels that drags the reputation of the airline and more importantly in this case the airport into disrepute which i feel should be challenged after all the hard effort (which I am aware of) to make CWL a success once again.
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Old 24th Jun 2018, 20:12
  #505 (permalink)  
 
Join Date: Feb 2018
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Midland Alpha 9
It sounds like you were parked on stand 12 or 13 maybe hence the longer walk.
As the airport grows i suppose it will be a challenge for Swissport to keep the staffing numbers high enough to cope with it all especially as i can't see another handler coming in either.
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Old 24th Jun 2018, 23:40
  #506 (permalink)  
 
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Originally Posted by Midland Alpha9 View Post
PDXCWL on this occasion I flew in with Ryanair not sure of stand number but it was quite a walk (for Cardiff) I would agree normally no complaints about timings etc but ironically my previous flight through CWL was an easyjet diversion from BRS and the ground staff were not particularly helpful which I put down to the pressure of disruption and diversions but last friday we were the only arrival at 1850.
In my vast global experience within aviation I have come across many monopoly or duopoly suppliers with performance levels that drags the reputation of the airline and more importantly in this case the airport into disrepute which i feel should be challenged after all the hard effort (which I am aware of) to make CWL a success once again.
So you're talking a 737 from Tenerife or Faro. Both being a popular holiday destination where there is often a high number of checked in luggage. Anywhere between 100-150 bags. It's likely the flight was busy and given FR's new hand luggage policy there will often be lots more hand luggage to unload as well. You could be talking 50-100+ additional hand luggage of passengers that aren't priority boarding. So anywhere really between 150-250 bags to offload that will likely be split between 2 holds. That's charter 757 loads which get an hour turnaround.
It doesn't matter who the handling agent is, the performance will be the same.
I really don't think one flight which delivered bags within the time stipulated by the Airline (And likely the Airport that will have it's own SLA's with a handler) is any cause for concern or is even worth of a topic. If it was a continuing trend then it would be something to worry about. This isn't.
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Old 26th Jun 2018, 08:33
  #507 (permalink)  
 
Join Date: Feb 2018
Location: Wales
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For April and May 2019 Qatar Airways have increased flights to Doha from 5 weekly to 6 weekly with the addition of a Thursday flight. Only day it doesn't operate on is Monday.
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Old 26th Jun 2018, 08:45
  #508 (permalink)  
 
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Does this coincide with the runway closures at DXB? May in particular is usually quieter for the ME3 because of the impact of Ramadan.
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Old 26th Jun 2018, 09:02
  #509 (permalink)  
 
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Originally Posted by SWBKCB View Post
Does this coincide with the runway closures at DXB? May in particular is usually quieter for the ME3 because of the impact of Ramadan.
I honestly have no idea. It could be possible but I've also heard that the route is doing well and better than expected. Either way Qatar must be confident that they can sell the extra flights during that period which is great for Cardiff and Wales!
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Old 26th Jun 2018, 10:31
  #510 (permalink)  
 
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Thumbs up QR SERVICE

Originally Posted by PDXCWL45 View Post
I honestly have no idea. It could be possible but I've also heard that the route is doing well and better than expected. Either way Qatar must be confident that they can sell the extra flights during that period which is great for Cardiff and Wales!
PDXCWL45 This is standard protocol for QR on a regional route they start with 5X weekly and with some degree of confidence of performance they will ratchet it up to a daily frequency. Good news
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Old 26th Jun 2018, 10:41
  #511 (permalink)  
 
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Originally Posted by caaardiff View Post
So you're talking a 737 from Tenerife or Faro. Both being a popular holiday destination where there is often a high number of checked in luggage. Anywhere between 100-150 bags. It's likely the flight was busy and given FR's new hand luggage policy there will often be lots more hand luggage to unload as well. You could be talking 50-100+ additional hand luggage of passengers that aren't priority boarding. So anywhere really between 150-250 bags to offload that will likely be split between 2 holds. That's charter 757 loads which get an hour turnaround.
It doesn't matter who the handling agent is, the performance will be the same.
I really don't think one flight which delivered bags within the time stipulated by the Airline (And likely the Airport that will have it's own SLA's with a handler) is any cause for concern or is even worth of a topic. If it was a continuing trend then it would be something to worry about. This isn't.
Interestingly Today I spoke with senior management at Ryanair, who has responsibility for this area, He said his expectation would be to have first bag on the belt within 20 minutes of ATA . I agree there is no further point in discussing this on this forum there is a new FR Regional Manager starting next month I will discuss directly.
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Old 26th Jun 2018, 11:09
  #512 (permalink)  
 
Join Date: Feb 2018
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Originally Posted by Midland Alpha9 View Post
Interestingly Today I spoke with senior management at Ryanair, who has responsibility for this area, He said his expectation would be to have first bag on the belt within 20 minutes of ATA . I agree there is no further point in discussing this on this forum there is a new FR Regional Manager starting next month I will discuss directly.
While you are talking to him/her ask them for some new routes! Malta would be great!
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Old 28th Jun 2018, 11:30
  #513 (permalink)  
 
Join Date: Feb 2018
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The Red Arrows will be at Cardiff Airport on Saturday and Sunday the times are as follows.
Saturday arrive 14.46 depart 17.01 arrive 17 41.
Sunday depart 11.43 arrive 12.26 depart 14.26.
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Old 2nd Jul 2018, 15:07
  #514 (permalink)  
 
Join Date: Feb 2018
Location: Wales
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It looks like Thomas Cook will base an aircraft from April in 2019 instead of starting in May. They'll operate 11 weekly flights.
Looking at their flight website it looks like Larnaca 1 weekly , Palma de Mallorca 2 weekly, Lanzarote 1 weekly, Tenerife South 3 weekly, Antalya 1 weekly (based aircraft reverts to non based in May), Dalaman 2 weekly and Enfidha 1 weekly.
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Old 2nd Jul 2018, 19:09
  #515 (permalink)  
 
Join Date: Jan 2004
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Doubt he is on the inside

Looks like I knew more than you thought though!!
Unless of course you think 2965 of 11234 seats is good.
Remember he who laughs last laughs longest!!
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Old 2nd Jul 2018, 21:29
  #516 (permalink)  
 
Join Date: Feb 2018
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Originally Posted by flyerboy View Post
Doubt he is on the inside

Looks like I knew more than you thought though!!
Unless of course you think 2965 of 11234 seats is good.
Remember he who laughs last laughs longest!!
The loads were up and down in that month with good days and bad days. From what i'm told the the route is growing well and the airport and the airline are very happy with the route and how it is progressing. And yes i do think it is good as if you'd told me 2 years ago that Cardiff would have Qatar Airways flying to and from my country daily i would've laughed at you and said you are nuts.
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Old 2nd Jul 2018, 21:32
  #517 (permalink)  
 
Join Date: Feb 2018
Location: Wales
Posts: 1,093
CAA Stats for May 2018
The airport saw 164,897 passengers through the terminal up 12% on last year. The rolling 12 month total was 1,511,504 up 9.2% on 2017. The Atms were 1658 for May up 2.2%.

Domestic routes for May 2018
Aberdeen TBA
Anglesey 1357 +37%
Belfast City TBA
Bournemouth 76
Edinburgh 9797 +22%
Glasgow 2945 +40%
Guernsey 51 -91%
Jersey 2213 +37%
Newcastle 1127 -17%

European and International routes May 2018
Larnaca 2552 +5%
Paphos 1867 +12%
Paris CDG 6835 +38%
Berlin TXL 1133 -10%
Dusseldorf 289 +24%
Munich 1158 -8%
Corfu 1263 -1%
Heraklion 1651 -1%
Keffalinia 1639 +2%
Kos 536 -1%
Rhodes 3199 +1%
Zakinthos 2952 -10%
Cork 1265 +38%
Dublin 9192 +16%
Milan MXP 1841 -23%
Rome FCP 1522 +6%
Venice 943
Verona 1455 +29%
Amsterdam 12,042 +2%
Faro 9092 +26%
Alicante 11,069 +1%
Barcelona 3524 +23%
Bilbao 347
Ibiza 4480 -18%
Mahon 2506 -20%
Malaga 10,567 +6%
Palma de Mallorca 17,307 +6%
Reus 2780 +2%
Vitoria 265
Arrecife 4921 +18%
Las Palmas 1482 +1%
Tenerife South 7644 +6%
Akureyri 182
Keflavik 2
Antalya 1868
Dalaman 5240 +23%
Burgas 1416 -14%
Doha 2965
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Old 2nd Jul 2018, 21:36
  #518 (permalink)  
 
Join Date: Feb 2018
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Originally Posted by flyerboy View Post
Doubt he is on the inside

Looks like I knew more than you thought though!!
Unless of course you think 2965 of 11234 seats is good.
Remember he who laughs last laughs longest!!
There was only 10,951 seats onsale as the 1st A350 arrival was a non revenue one.
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Old 2nd Jul 2018, 21:42
  #519 (permalink)  
 
Join Date: Feb 2005
Location: Crawley
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Originally Posted by flyerboy View Post
Doubt he is on the inside

Looks like I knew more than you thought though!!
Unless of course you think 2965 of 11234 seats is good.
Remember he who laughs last laughs longest!!
Do we have to explain yield again?
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Old 2nd Jul 2018, 22:38
  #520 (permalink)  
 
Join Date: Jan 2004
Location: South-West
Posts: 56
Do we have to explain yield again?

Not to me but you can if it helps.

Last edited by flyerboy; 3rd Jul 2018 at 16:06.
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