Newcastle-9
Compare current airfares with those over the years and you'll soon realise how little you are paying. Handling agent firms have never been well paid and have now been almost squeezed out of existence.
Join Date: Jan 2006
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Communications
Son was booked NCL - INN via LHR on Sunday. Friday night got email to say NCL-LHR leg cancelled (no reason given) (nb we know why). After much arguing with customer services who initially offered a flight in 2 weeks time, was rebooked on Sturday flight, but via LHR- LGW, with transfer at own cost.
After much delay and disruption on Saturday morning, he finally got on the national express coach at LHR. While talking to him on phone before thecoach departed, there was a a comprehensive announcement from the driver including details of current traffic en-route, delay potential, etc. Son's comment was "well that's far more info in 2 minutes than I've had from BA and NCL in the last 24" - says it all really- you get what you pay for, and coach travel is generally cheaper than flying.
After much delay and disruption on Saturday morning, he finally got on the national express coach at LHR. While talking to him on phone before thecoach departed, there was a a comprehensive announcement from the driver including details of current traffic en-route, delay potential, etc. Son's comment was "well that's far more info in 2 minutes than I've had from BA and NCL in the last 24" - says it all really- you get what you pay for, and coach travel is generally cheaper than flying.
than I've had from BA and NCL in the last 24
Some friends flying from NCL on a Sunday a couple of weeks ago were actually put on the plane before being told they had hours to wait.
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[QUOTE=SWBKCB;10091382]BA cancel a flight and NCL get the blame?
Well there was no communication in the airport regarding the delays on saturday morning, including for eg the reason why the inbound was late at the gate was because the earlier LHR flight was still on the stand waiting for de-icing.
Well there was no communication in the airport regarding the delays on saturday morning, including for eg the reason why the inbound was late at the gate was because the earlier LHR flight was still on the stand waiting for de-icing.
Join Date: Jun 2010
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Sorry to add to the litany of woe, but a £7 'admin charge' to be reunited with your lost property? Really? And while I'm whingeing, for this hefty sum they only work 9 til 12 and 1 til 3. Would an airport information desk - with a lost property cupboard in back - not be a nice idea? Like they had in the good old days?
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Sorry to add to the litany of woe, but a £7 'admin charge' to be reunited with your lost property? Really? And while I'm whingeing, for this hefty sum they only work 9 til 12 and 1 til 3. Would an airport information desk - with a lost property cupboard in back - not be a nice idea? Like they had in the good old days?
Surely that is illegal.
When you pay your fare +/- extra for your baggage surely the contract is for them to get it back to you at the other end without further payment.
If they do that to me I will take it to court.
Join Date: Nov 2006
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And can you you imagine that 'lost property cupboard' you refer to like 'in the good old days' as you fondly call it dealing with all the mobile phones, iPads, chargers, jewellery, rucksacks, etc in today's travelling environment, I don't think that cupboard you talk could cover all that, it's not like the 'good old days' with fewer passengers and the lost property dealing with the odd overcoat, spectacle case or umbrella, get a reality check and look at the bigger picture as it's 2018 not 1958!
The only thing I do agree with in your comments are the ridiculous opening times of the British Airways lost property department but do you realise how many items they have to deal with annually hence the administrative charge which is fair enough, it happened to myself on one occasion I was just pleased that they had found my phone and everything else was totally irrelevant in a way that's very similar to your post!
The only thing I do agree with in your comments are the ridiculous opening times of the British Airways lost property department but do you realise how many items they have to deal with annually hence the administrative charge which is fair enough, it happened to myself on one occasion I was just pleased that they had found my phone and everything else was totally irrelevant in a way that's very similar to your post!
Join Date: Jun 2010
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Hi Ash666, it was a pair of gloves that fell out of my pocket at some stage during my trip through the airport, rather than checked luggage. It was my own stupid fault, I should have been more careful, but if I dropped my gloves in Eldon Square I wouldn't need to pay £7 to get them back. Not sure why an airport should be different.
Hi Canb97, They do still have a lost-property office, but it's only open 5 hours a day, 5 days a week, when most people are at work. And an airport the size of Newcastle should definitely have a reception/information desk imho. I seem to remember SOU has one? Not sure, I could be wrong there. And if they did have an info desk they could combine the two. Airports being airports, they'd probably still charge an extortionate amount though
Hi Canb97, They do still have a lost-property office, but it's only open 5 hours a day, 5 days a week, when most people are at work. And an airport the size of Newcastle should definitely have a reception/information desk imho. I seem to remember SOU has one? Not sure, I could be wrong there. And if they did have an info desk they could combine the two. Airports being airports, they'd probably still charge an extortionate amount though
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Hi Ash666, it was a pair of gloves that fell out of my pocket at some stage during my trip through the airport, rather than checked luggage. It was my own stupid fault, I should have been more careful, but if I dropped my gloves in Eldon Square I wouldn't need to pay £7 to get them back. Not sure why an airport should be different.
Hi Canb97, They do still have a lost-property office, but it's only open 5 hours a day, 5 days a week, when most people are at work. And an airport the size of Newcastle should definitely have a reception/information desk imho. I seem to remember SOU has one? Not sure, I could be wrong there. And if they did have an info desk they could combine the two. Airports being airports, they'd probably still charge an extortionate amount though
Hi Canb97, They do still have a lost-property office, but it's only open 5 hours a day, 5 days a week, when most people are at work. And an airport the size of Newcastle should definitely have a reception/information desk imho. I seem to remember SOU has one? Not sure, I could be wrong there. And if they did have an info desk they could combine the two. Airports being airports, they'd probably still charge an extortionate amount though
I left a coat on the Eurostar a couple of years ago and that cost a fortune to get back.
I remember a friend losing his wallet on the Emirates flight and the staff in Dubai took a while to look for it but they did and didn't charge a penny.
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Join Date: Dec 2006
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Heathrow Airport charges up to £20 pound to reclaim your lost items. Manchester and Edinburgh airports charge lost property fees, I think it’s just standard practice now unfortunately
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Just my tuppence worth. As a Captain, I often find that Passsengers have been given little, no or even wrong information when a flight is delayed. I have been told that I am a liar when explaining the reason for the delay because the company website states something different to the real situation. Often this is due to the fact that situations are fluid, that the initial reason for the delay leads to a further delay. For example if an unruly passenger results in a missed slot that causes a further 2 hour delay, what is the ultimate reason for the delay, disruptive passenger or ATC. Often it is because the information from one part of the airline bypasses another and "mis-information" is given out. This is not done through malice, but purely human error.
A " operational reason" explanation allows me to go into more detail, once the passengers have been entrusted into my care, or even when I have gone to speak to them in the terminal on occasions.
I appreciate how frustrating it is when you are not told information but hopefully once you are onboard, you should get more information.
A " operational reason" explanation allows me to go into more detail, once the passengers have been entrusted into my care, or even when I have gone to speak to them in the terminal on occasions.
I appreciate how frustrating it is when you are not told information but hopefully once you are onboard, you should get more information.
Sorry to add to the litany of woe, but a £7 'admin charge' to be reunited with your lost property?
It's no different to paying for choosing your seat or for food and drink on the flight.