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Newcastle-9

Old 21st Mar 2018, 08:53
  #441 (permalink)  
 
Join Date: Nov 2004
Location: UK
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Originally Posted by SWBKCB View Post
Airlines and pax get what they pay for.
I never realised we pay so little......
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Old 21st Mar 2018, 09:02
  #442 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
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Compare current airfares with those over the years and you'll soon realise how little you are paying. Handling agent firms have never been well paid and have now been almost squeezed out of existence.
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Old 21st Mar 2018, 10:16
  #443 (permalink)  
 
Join Date: Jan 2006
Location: up north
Posts: 280
Communications

Son was booked NCL - INN via LHR on Sunday. Friday night got email to say NCL-LHR leg cancelled (no reason given) (nb we know why). After much arguing with customer services who initially offered a flight in 2 weeks time, was rebooked on Sturday flight, but via LHR- LGW, with transfer at own cost.
After much delay and disruption on Saturday morning, he finally got on the national express coach at LHR. While talking to him on phone before thecoach departed, there was a a comprehensive announcement from the driver including details of current traffic en-route, delay potential, etc. Son's comment was "well that's far more info in 2 minutes than I've had from BA and NCL in the last 24" - says it all really- you get what you pay for, and coach travel is generally cheaper than flying.
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Old 21st Mar 2018, 10:36
  #444 (permalink)  
 
Join Date: Nov 2004
Location: UK
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Some friends flying from NCL on a Sunday a couple of weeks ago were actually put on the plane before being told they had hours to wait.
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Old 21st Mar 2018, 11:19
  #445 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
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than I've had from BA and NCL in the last 24
BA cancel a flight and NCL get the blame?

Some friends flying from NCL on a Sunday a couple of weeks ago were actually put on the plane before being told they had hours to wait.
Delays are fluid - there may not have been a delay when they got on, alternatively there may have been an ATC or weather delay but there was a possibility of an earlier departure. In that case it is better to have PAX on the plane ready to go than wandering around the building or "popping home cause we've got a couple of hours to kill". Probably not an issue at NCL but can also happen so that the a/c can be moved to free up a stand for an inbound flight.
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Old 21st Mar 2018, 14:15
  #446 (permalink)  
 
Join Date: Jan 2006
Location: up north
Posts: 280
[QUOTE=SWBKCB;10091382]BA cancel a flight and NCL get the blame?

Well there was no communication in the airport regarding the delays on saturday morning, including for eg the reason why the inbound was late at the gate was because the earlier LHR flight was still on the stand waiting for de-icing.
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Old 21st Mar 2018, 18:20
  #447 (permalink)  
 
Join Date: Jun 2010
Location: Newcastle
Posts: 742
Sorry to add to the litany of woe, but a 7 'admin charge' to be reunited with your lost property? Really? And while I'm whingeing, for this hefty sum they only work 9 til 12 and 1 til 3. Would an airport information desk - with a lost property cupboard in back - not be a nice idea? Like they had in the good old days?
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Old 21st Mar 2018, 18:29
  #448 (permalink)  
 
Join Date: Nov 2004
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Originally Posted by jensdad View Post
Sorry to add to the litany of woe, but a 7 'admin charge' to be reunited with your lost property? Really? And while I'm whingeing, for this hefty sum they only work 9 til 12 and 1 til 3. Would an airport information desk - with a lost property cupboard in back - not be a nice idea? Like they had in the good old days?
What???

Surely that is illegal.
When you pay your fare +/- extra for your baggage surely the contract is for them to get it back to you at the other end without further payment.

If they do that to me I will take it to court.
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Old 21st Mar 2018, 18:43
  #449 (permalink)  
 
Join Date: Nov 2006
Location: Southampton
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And can you you imagine that 'lost property cupboard' you refer to like 'in the good old days' as you fondly call it dealing with all the mobile phones, iPads, chargers, jewellery, rucksacks, etc in today's travelling environment, I don't think that cupboard you talk could cover all that, it's not like the 'good old days' with fewer passengers and the lost property dealing with the odd overcoat, spectacle case or umbrella, get a reality check and look at the bigger picture as it's 2018 not 1958!

The only thing I do agree with in your comments are the ridiculous opening times of the British Airways lost property department but do you realise how many items they have to deal with annually hence the administrative charge which is fair enough, it happened to myself on one occasion I was just pleased that they had found my phone and everything else was totally irrelevant in a way that's very similar to your post!
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Old 21st Mar 2018, 20:23
  #450 (permalink)  
 
Join Date: Jun 2010
Location: Newcastle
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Hi Ash666, it was a pair of gloves that fell out of my pocket at some stage during my trip through the airport, rather than checked luggage. It was my own stupid fault, I should have been more careful, but if I dropped my gloves in Eldon Square I wouldn't need to pay 7 to get them back. Not sure why an airport should be different.


Hi Canb97, They do still have a lost-property office, but it's only open 5 hours a day, 5 days a week, when most people are at work. And an airport the size of Newcastle should definitely have a reception/information desk imho. I seem to remember SOU has one? Not sure, I could be wrong there. And if they did have an info desk they could combine the two. Airports being airports, they'd probably still charge an extortionate amount though
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Old 21st Mar 2018, 20:27
  #451 (permalink)  
 
Join Date: Nov 2004
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Originally Posted by jensdad View Post
Hi Ash666, it was a pair of gloves that fell out of my pocket at some stage during my trip through the airport, rather than checked luggage. It was my own stupid fault, I should have been more careful, but if I dropped my gloves in Eldon Square I wouldn't need to pay 7 to get them back. Not sure why an airport should be different.


Hi Canb97, They do still have a lost-property office, but it's only open 5 hours a day, 5 days a week, when most people are at work. And an airport the size of Newcastle should definitely have a reception/information desk imho. I seem to remember SOU has one? Not sure, I could be wrong there. And if they did have an info desk they could combine the two. Airports being airports, they'd probably still charge an extortionate amount though
Ok, I will retract my statement.

I left a coat on the Eurostar a couple of years ago and that cost a fortune to get back.

I remember a friend losing his wallet on the Emirates flight and the staff in Dubai took a while to look for it but they did and didn't charge a penny.
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Old 21st Mar 2018, 20:47
  #452 (permalink)  
 
Join Date: Nov 2006
Location: Southampton
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They didn't charge him a penny but probably emptied his wallet before they kindly returned it to him free of charge :-)
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Old 21st Mar 2018, 20:51
  #453 (permalink)  
 
Join Date: Nov 2004
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Originally Posted by canberra97 View Post
They didn't charge him a penny but probably emptied his wallet before they kindly returned it to him free of charge :-)

Time to get credit card alerts! (unless they pick pocket your phone as well...)
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Old 21st Mar 2018, 21:32
  #454 (permalink)  
 
Join Date: Nov 2006
Location: Southampton
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Originally Posted by ash666 View Post
Time to get credit card alerts! (unless they pick pocket your phone as well...)
It was obviously a humorous comment as I'm sure your aware of!
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Old 21st Mar 2018, 21:36
  #455 (permalink)  
 
Join Date: Nov 2004
Location: UK
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Originally Posted by canberra97 View Post
It was obviously a humorous comment as I'm sure your aware of!
Absolutely, the Emirates staff played a blinder.
I would love to use them but I tried it once and hated having my flight split right in the middle.
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Old 21st Mar 2018, 21:37
  #456 (permalink)  
 
Join Date: Mar 2008
Location: on the border line
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Careful boys!
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Old 22nd Mar 2018, 00:02
  #457 (permalink)  
 
Join Date: Dec 2006
Location: Tyne and Wear
Age: 30
Posts: 125
Heathrow Airport charges up to 20 pound to reclaim your lost items. Manchester and Edinburgh airports charge lost property fees, I think it’s just standard practice now unfortunately
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Old 22nd Mar 2018, 00:48
  #458 (permalink)  
 
Join Date: Mar 2007
Location: Location, Location
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Just my tuppence worth. As a Captain, I often find that Passsengers have been given little, no or even wrong information when a flight is delayed. I have been told that I am a liar when explaining the reason for the delay because the company website states something different to the real situation. Often this is due to the fact that situations are fluid, that the initial reason for the delay leads to a further delay. For example if an unruly passenger results in a missed slot that causes a further 2 hour delay, what is the ultimate reason for the delay, disruptive passenger or ATC. Often it is because the information from one part of the airline bypasses another and "mis-information" is given out. This is not done through malice, but purely human error.

A " operational reason" explanation allows me to go into more detail, once the passengers have been entrusted into my care, or even when I have gone to speak to them in the terminal on occasions.

I appreciate how frustrating it is when you are not told information but hopefully once you are onboard, you should get more information.
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Old 22nd Mar 2018, 08:17
  #459 (permalink)  
 
Join Date: Nov 2004
Location: UK
Posts: 631
I think people relax a bit when they are actually onboard and on their way.
At least accurate info at the airport would allow them to gauge the likely delay.
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Old 22nd Mar 2018, 08:32
  #460 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
Posts: 4,453
Sorry to add to the litany of woe, but a 7 'admin charge' to be reunited with your lost property?
The public wants low fares, which means the airlines pay the airports less, which leads to airports charges like this and the equally unpopular drop off charges.

It's no different to paying for choosing your seat or for food and drink on the flight.
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