LUTON -8
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It's not been a very good day for passengers today, lots of delays. The easyJet flight to Vienna is delayed 3hrs 20mins to 19:35
Does this shows that when the airport is operating during peak times, like the school half-term and the summer season, that it can't cope?
Does this shows that when the airport is operating during peak times, like the school half-term and the summer season, that it can't cope?
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There have been a lot of ATC slot restrictions today causing cumulative delays, something out of Lutons control. However the easy jet app does say that an initial delay was caused this morning due to a delay in de-icing the aircraft. This IS something under airports control so more investment may be needed here as traffic increases
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Don't know about the other airlines but one easyjet had a deicing delay, another had a loading issue and a third had a fault so there was an aircraft swap.
Nothing there that can be pinned to the airport and while I was there today the drop off zone and short term car park was fine and there was no queues at security.
No doubt that will all change as summer arrives but I haven't witnessed a real problem for months.
Customer complaints centre around the drop off charge, waiting for luggage and the queue at passport control. The second and third issue is not down to the airport although they get the blame.
I used to sit on one of the airports passenger committees and would meet with management every three months and the issues now are are same as the issues then apart from the drop off charge and that was around 12 years ago.
Nothing there that can be pinned to the airport and while I was there today the drop off zone and short term car park was fine and there was no queues at security.
No doubt that will all change as summer arrives but I haven't witnessed a real problem for months.
Customer complaints centre around the drop off charge, waiting for luggage and the queue at passport control. The second and third issue is not down to the airport although they get the blame.
I used to sit on one of the airports passenger committees and would meet with management every three months and the issues now are are same as the issues then apart from the drop off charge and that was around 12 years ago.
Last edited by LTNman; 13th Feb 2016 at 19:21.
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This IS something under airports control so more investment may be needed here as traffic increases
Edit OK I have found this so de-icing has nothing to do with the airport operator http://www.deicingsolutions.com/abou...cing-services/
LTN - London Luton Airport - IDS UK
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No it isn't, things might have changed but once upon a time Reed Aviation did all the deicing at the airport. This was at the time when I was on the committee and I knew they only had one working rig which I pointed out at the meeting. Well the frost came and it was chaos but there was nothing the airport could do about it. Easyjet then started to do their own de-icing and bought their own rigs. Not sure who does it today but I don't think it is the airport as non of the rigs have airport markings.
Edit OK I have found this so de-icing has nothing to do with the airport operator Integrated Deicing Services and easyJet, announced agreement for IDS to provide Deicing Services
LTN - London Luton Airport - IDS UK
Undercroft,
New Terminal Building
London Luton Airport
Luton, Bedfordshire LU2 9LY
Edit OK I have found this so de-icing has nothing to do with the airport operator Integrated Deicing Services and easyJet, announced agreement for IDS to provide Deicing Services
LTN - London Luton Airport - IDS UK
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London Luton Airport
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Yes you are spot on there. It doesn't matter what the issue is it is always the airports fault.
This little gem is a classic from last week that was sent to the airport.
Do people make complaints to the local Arndale Centre if they get poor service from a retail outlet. Errr don't think so.
This little gem is a classic from last week that was sent to the airport.
Would like to make a complaint about the conveyor belt sushi bar in arrivals, portion sizes were large, but food tasted very luggage like
Last edited by LTNman; 14th Feb 2016 at 05:31.
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Sarcasm?
Methinks there was just a hint of humour in that 'complaint'. Conveyor belt in arrivals? Tasting of luggage? Lol
Last edited by musicmike; 14th Feb 2016 at 08:27. Reason: Quote wrong
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LTNman
You state " This was at the time when I was on the committee".
I want to be on the committee, how can I be on it?
When you have a current director on it but stated to my face it should not surpass 5 million passengers a year, I believe the current committee holds back the airports progress!
I want to be on the committee, how can I be on it?
When you have a current director on it but stated to my face it should not surpass 5 million passengers a year, I believe the current committee holds back the airports progress!
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There are several committees, the big one is the Consultative Committee made up of interested parties like County Councils, anti airport groups and airlines. The committee I was on was the the passenger services sub committee. That committee was eventually closed down which was the reason I left but it appears to be up and running again so I was thinking about applying again.
The passenger services sub committee achieved very little to be honest. Most of the members knew nothing about the airport and then there was me who maybe knew too much as I had the run of the place. The committees greatest achievement was to get the passengers rights agreement put up in the terminal. Failures included getting the airports then analogue clocks to all display the same time so the airport had official airport time.
I got on the committee as there was a newspaper article asking people to join. Now I guess you could follow this link
London Luton
Meetings then were formal, with minutes taken so no butting in and were held every 3 months for about 2 hours starting in the afternoons on weekdays.
In my eyes it would be an advantage to know what the issues behind the scenes are and then put over at least one clear point per meeting and that you don't mind attending what looks like a board meeting. Most issues are beyond anything the airport can fix though so it can be frustrating and the obvious issues you might mention will already be known about.
The passenger services sub committee achieved very little to be honest. Most of the members knew nothing about the airport and then there was me who maybe knew too much as I had the run of the place. The committees greatest achievement was to get the passengers rights agreement put up in the terminal. Failures included getting the airports then analogue clocks to all display the same time so the airport had official airport time.
I got on the committee as there was a newspaper article asking people to join. Now I guess you could follow this link
London Luton
Meetings then were formal, with minutes taken so no butting in and were held every 3 months for about 2 hours starting in the afternoons on weekdays.
In my eyes it would be an advantage to know what the issues behind the scenes are and then put over at least one clear point per meeting and that you don't mind attending what looks like a board meeting. Most issues are beyond anything the airport can fix though so it can be frustrating and the obvious issues you might mention will already be known about.
Last edited by LTNman; 15th Feb 2016 at 15:13.
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Just booked my first flights to/from Luton to Barcelona in June.
Will be interesting to see what the airport is like first hand
Will be interesting to see what the airport is like first hand
Just checked the google traffic flows into the CTA at 6:40 during half term and there are zero delays again so Luton is fine with passenger numbers at around 850,000 per month. It is when it tops a million a month that the problems seem to start.
It would be interesting if you can report back here with an unbiased report about your June trip. Better still if you came back next year after some of the improvements have kicked in particularly as the CTA and its car parks will be finished long before then.
For now, at least if you follow my weekly photo updates you will know what you are walking into
Last edited by LTNman; 18th Feb 2016 at 07:13.