Ryanair - 9

[techboy]

Flight Instructor vacancies in Scotland

ACS Aviation are looking for instructors in Perth, Scotland if anyone is interested

[techboy]

FI Courses

ACS Aviation based in Scotland are looking to renew their FI course approval this year.
let me know if anyone is interested.

[Charlie Roy]

I refuse to show sympathy to those who complain about not being seated with their travelling companions (adults) because they did not purchase a reserved seat.

I disagree. Deliberately seating people on the same booking far away from each other unnecessarily pisses people off. The whole point of "always getting better" was to avoid unnecessarily pissing people off. This new policy of "pay or else we'll make sure you are not together" is disrespectful and mean.

I can also imagine other negative knock-on effects:

1. Boarding takes longer as people try to swap seats
2. People buy less drink on board (and possibly less food)
3. Customer care become inundated with a high volume of complaints relating to the new policy
4. People choose the competition where possible

[RAT 5]

I agree...

Oh dear. Low service has become the norm, for some. Not only is it the pilots who have allowed T's & C's to be driven down, pax are doing the same. My local carrier allocates seats together for those on the same booking - customer service. It then allows you to alter those seats at checkin time STD-30hrs. You can upgrade to a roomier seat if available; if you didn't opt for one at purchase time. It all seems so easy and correct, and except for the upgrade all for free. It's as it should be. It is not something 'special'. It is customer service for the people paying the huge profits of the freaking company.
Dogs do not change spots whatever the spin and new fangled PR speak.

[1sky]

Originally Posted by NorthEasterner

What do you mean paying for a service they may not be getting?

Ryanair marketing says you have to reserve a seat so that you can sit together with your child. If you book at short notice, under the new system, you are very unlikely to be allocated a seat next to your child. In short, you are paying for a service you are not getting (and are at the mercy of other passengers and cabin crew to help once onboard).

[GLAEDI]

Family groups

What I've never understood is that this is against CAA rules. A child under 12 should be seated no more than separated by an aisle or one row!! Can you imagine a child got injured for any reason the claim against FR!! As the CAA state this is primarily for evacuation reasons a parent will do anything to save their child even if that means another Manchester Airtours event where evacuation delays killed people!!

https://www.caa.co.uk/Passengers/On-board/Seating-allocation/

https://www.caa.co.uk/Passengers/On-...ng-allocation/

[racedo]

Originally Posted by 1sky

Ryanair marketing says you have to reserve a seat so that you can sit together with your child. If you book at short notice, under the new system, you are very unlikely to be allocated a seat next to your child. In short, you are paying for a service you are not getting (and are at the mercy of other passengers and cabin crew to help once onboard).

If you book late with a child undr 12 they will do everything they can to ensure you have a seat together, nothing has changed in that.

[racedo]

Originally Posted by RAT 5

I agree...

Oh dear. Low service has become the norm, for some. Not only is it the pilots who have allowed T's & C's to be driven down, pax are doing the same. My local carrier allocates seats together for those on the same booking - customer service. It then allows you to alter those seats at checkin time STD-30hrs. You can upgrade to a roomier seat if available; if you didn't opt for one at purchase time. It all seems so easy and correct, and except for the upgrade all for free. It's as it should be. It is not something 'special'. It is customer service for the people paying the huge profits of the freaking company.
Dogs do not change spots whatever the spin and new fangled PR speak.

Good job customers and pilots are voting with their feet and not using Ryanair........... oh wait

[davidjohnson6]

racedo had a point in that cabin crew and most pax are human. If an adult and child are seated far apart someone will usually be found (eventually) to swap seats

Where this system fails is that anyone intending to book may actually not book at all if there is no perceived guarantee of adjacent seating

[Jamie2k9]

Originally Posted by racedo

Good job customers and pilots are voting with their feet and not using Ryanair........... oh wait

Not sure about that

[racedo]

Originally Posted by davidjohnson6

racedo had a point in that cabin crew and most pax are human. If an adult and child are seated far apart someone will usually be found (eventually) to swap seats

Where this system fails is that anyone intending to book may actually not book at all if there is no perceived guarantee of adjacent seating

At booking time 1 day before an almost full flight you should be still able to get 2 seats together.................... if travelling with a child under 12.

Everybody will not have checked in.

It may happen occasionally where it is not possible and would fully expect you to be told this at booking.

You cannot book A child under 12 on a flight without booking a seat with adult beside them.......... therefore the idea that children seated miles away from a parent is difficult to fathom.

If multiple children it becomes more difficult then that is a different issue and would expect online help to assist.

But idea that a parent can book 4 seats with 3 under 12s, 24 hrs before a flight to Malaga in August and demand they ALL sit together is a tad unreasonable.

[Waldo1]

Just picked Mrs waldo up off a flight from Malaga, both ways her and her friend were separated as far from each other as possible. She said the whole flight was taken up with everyone chopping and changing seats to try and get sitting together...what a mess....I did dummy bookings after checkin and there were loads of seats together...

[paully]

We tried this lot last year and were so unimpressed Mrs P would rather not go on holiday than use Ryanair You get what you pay for but you never get what you haven`t paid for. Some of the alternatives are rather better

[dohouch]

Topic of FR seating is topic onBBC R4 Consumer Programe

BBC Radio 4 "You and yours" Are Ryan Air sitting family and friends rows apart if they don't pay to reserve seat

today at 12.15 BST

[NorthEasterner]

Or if you want to be seated together, be sensible and pay for a reserved seat. Only £2 for a seat. Saves the hassle of complaining.

If you can afford a flight, surely you can afford to spend £6 on seats altogether for a group of 3...

What confuses me even more is the fact I knew someone flying BA Club World, their travelling companion was allocated a seat completely different to where he was sitting. BA wanted £55 just to book a reserved seat. So why is Ryanair getting the blame here

Same applies for Emirates as well and a number of other flag carriers.

Not to forget EasyJet, Jet2 also follow the same practice as Ryanair.

[KingAirJimmy]

Originally Posted by NorthEasterner

Or if you want to be seated together, be sensible and pay for a reserved seat. Only £2 for a seat. Saves the hassle of complaining.

If you can afford a flight, surely you can afford to spend £6 on seats altogether for a group of 3...

What confuses me even more is the fact I knew someone flying BA Club World, their travelling companion was allocated a seat completely different to where he was sitting. BA wanted £55 just to book a reserved seat. So why is Ryanair getting the blame here

Same applies for Emirates as well and a number of other flag carriers.

Not to forget EasyJet, Jet2 also follow the same practice as Ryanair.

Very true!! The problem here is that Ryanair made it so affordable for every Dick, Tom and Harry to travel by air, and ofcourse its in peoples nature to complain.

Back in the day, I remember flying with an airliner was a luxury and people were paying big bucks for the privilege. After all, sometimes a bus ride can cost more then a flight to Spain with RYR. Get a flight with some other carrier,and after you add all the costs, you will see Ryanairs prices are only a fraction.

[NorthEasterner]

Exactly!! ^^

Love how I can get to Malaga, Mallorca, Madrid and Faro from Newcastle for pretty much under £20. If I want to be seated together with my travelling companions, I will pay extra for it.

I'd like to see BA get me there for the same price, not forgetting now we have to pay for bags, snacks/drinks and reserved seating as well on BA.

[MDS]

Originally Posted by NorthEasterner

Or if you want to be seated together, be sensible and pay for a reserved seat.

If you are among one of the last to check-in or you need to be guaranteed to sit together, then I can appreciate this sentiment.

"If you don't pay, you get the luck of the draw." But there's luck no longer.

Ryanair are intentionally and maliciously ensuring that every reservation without paid seats is split apart as far as possible, regardless of how early you check in.

[Caravaggio]

I understand now why we were split up on BGY-CTA last week. Previous flight a week earlier sat together as has been usual for last 3 years. Lots of people changing seats even before take off.
Seems deliberately petty to run the seating algorithm to separate those on the same booking who haven't paid to sit together.
I thought MOL had stopped the deliberately pi**ing off customers game.

[Millionmileshigh]

Originally Posted by GLAEDI

What I've never understood is that this is against CAA rules. A child under 12 should be seated no more than separated by an aisle or one row!! Can you imagine a child got injured for any reason the claim against FR!! As the CAA state this is primarily for evacuation reasons a parent will do anything to save their child even if that means another Manchester Airtours event where evacuation delays killed people!!

https://www.caa.co.uk/Passengers/On-board/Seating-allocation/

https://www.caa.co.uk/Passengers/On-...ng-allocation/

Crew are aware of this and will make sure kids are with an adult once boarding is finished