Ryanair - 9
Join Date: Feb 2016
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Does Ryanair base any of its newer aircraft at TFS or ACE (aircraft from EI-FOC onwards with sky interior)? Just as I've noticed Newcastle has never had a newer aircraft on the TFS and ACE routes, but all other routes to/from NCL have had the Sky Interior aircraft at some point.
Join Date: Nov 2007
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Does Ryanair base any of its newer aircraft at TFS or ACE (aircraft from EI-FOC onwards with sky interior)? Just as I've noticed Newcastle has never had a newer aircraft on the TFS and ACE routes, but all other routes to/from NCL have had the Sky Interior aircraft at some point.
Join Date: Jun 2011
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Ryanair, Europe’s No.1 airline, today (20 Jun) announced the purchase of 10 more Boeing 737 Max 200 “Gamechanger” aircraft, 5 of which will deliver in the first half of 2019, with the second 5 delivering in the first half of 2020. This new order, which is valued at more than $1.1 billion at current list prices, will, together with the existing firm order for 100 Max 200s (and 100 options), allow Ryanair to grow its traffic to 200m customers p.a. by 2024.
Join Date: Jun 2016
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Last nights BBC consumer program, Watchdog, looked into Ryanair’s seating policy after receiving many complaints.
They booked 4 seats on 4 different flight, to test the randomness of seat allocation when not paying to choose a seat.
On all 4 flights the 4 pax were seated separately and all in the middle row only. They then asked a statistician to work out the odds of that happening randomly and it was 1 in 543million.
They then had an interview with Kenny Jacobs, RA head of marketing, who said ‘we do not separate people’ and that the policy had not changed since 2014. He went on to say ‘it’s not about making more money’ also ‘if you don’t like it you can pay 2 euros’
When asked why pax seated separately, but with empty seats next to them, could not be seated together he said ‘then whats the point in having reserved seating’.
Interestingly, a travel agent reckons that the date the changes were implemented was 15 May.
Even when faced with all the evidence and a high number of complaints he still insisted that unpaid seating was random.
They booked 4 seats on 4 different flight, to test the randomness of seat allocation when not paying to choose a seat.
On all 4 flights the 4 pax were seated separately and all in the middle row only. They then asked a statistician to work out the odds of that happening randomly and it was 1 in 543million.
They then had an interview with Kenny Jacobs, RA head of marketing, who said ‘we do not separate people’ and that the policy had not changed since 2014. He went on to say ‘it’s not about making more money’ also ‘if you don’t like it you can pay 2 euros’
When asked why pax seated separately, but with empty seats next to them, could not be seated together he said ‘then whats the point in having reserved seating’.
Interestingly, a travel agent reckons that the date the changes were implemented was 15 May.
Even when faced with all the evidence and a high number of complaints he still insisted that unpaid seating was random.
Join Date: Feb 2005
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I'm on the fence on this one.
Clearly they have changed their policy. In the past I have booked seats together on some flights, others I've not bothered and still got seats together checking in online when it opens.
To be fair if you get 12B and 31E you've got a seat, that's what you paid for, a seat and that's exactly what it is. If you pay extra to pre book then you also get what you paid for. You can't really grumble. What is clearly wrong is that they aren't being honest, they clearly have tweaked the system to generate more revenue. If I do use them in future I will now always pre book. So you could say they've achieved their goal by doing this.
However if I'm paying Ł50 all in to jet from one side of Europe to the other I can't really moan about that either.
Clearly they have changed their policy. In the past I have booked seats together on some flights, others I've not bothered and still got seats together checking in online when it opens.
To be fair if you get 12B and 31E you've got a seat, that's what you paid for, a seat and that's exactly what it is. If you pay extra to pre book then you also get what you paid for. You can't really grumble. What is clearly wrong is that they aren't being honest, they clearly have tweaked the system to generate more revenue. If I do use them in future I will now always pre book. So you could say they've achieved their goal by doing this.
However if I'm paying Ł50 all in to jet from one side of Europe to the other I can't really moan about that either.
Join Date: Aug 2007
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Pay to sit together
What is it with Ryanair's pay to sit together? Latest flight outbound I was five rows from my partner, gent next to me was complaining his wife was in the back row. Inbound I was 11 rows from my partner, lady next to me was separated from her husband by three rows yet they had paid to sit together. Ryanair, this is the last time we travel with you.
Join Date: Jun 2017
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It appears they haven't changed their policy, but they have changed the algorithm. Ryanair have been at pains to point out they "haven't changed their [seating] policy", but have so far not commented on the latter
Interesting article here - some poor sap spent some time "hacking" their old algorithm which presumably needs to be reworked.
Low Cost Flights Blog » How to Get a Free Seat on Ryanair
Interesting article here - some poor sap spent some time "hacking" their old algorithm which presumably needs to be reworked.
Low Cost Flights Blog » How to Get a Free Seat on Ryanair
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Join Date: Sep 2005
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I dont know what the fuss is about when it comes to adults sitting together. Sorry, I just don't get it. It's not that important to me. However I acknowledge it may be of importance to others. In terms of the overall experience with Ryanair this is very low in my list of concerns and issues when it comes to using them.
Join Date: Jun 2017
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I dont know what the fuss is about when it comes to adults sitting together. Sorry, I just don't get it. It's not that important to me. However I acknowledge it may be of importance to others. In terms of the overall experience with Ryanair this is very low in my list of concerns and issues when it comes to using them.
Join Date: Jun 2000
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As has been discussed previously, and it may not aggravate everyone, it is a matter of principle. Why does a company that is supposedly in the business of generating happy customers, as it is they who pay their wages, go to such lengths to irritate the heck out of them? €2 has nothing to do with it. Would those in favour still agree if it was €20? It's a principle of how you treat the people who pay your wages.
And we'll all agree to disagree. It might be affordable by some who do not care; it may not bother some a jot and therefore don't care, but I find it difficult to defend.
And we'll all agree to disagree. It might be affordable by some who do not care; it may not bother some a jot and therefore don't care, but I find it difficult to defend.
Join Date: Jun 1999
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Not an RYR flyer however, arguably, if you get on a bus or a train there's no guarantee you will sit together. If you choose to fly for peanuts on a bus with wings why should it be any different?
I watched last night's interview with Kenny Jacobs, where he was disingenuous to say the least.
*According to the chap who reverse-engineered Ryanair's previous seating algorithm, the new version allocates every middle seat (in the free seating rows) first, then when all of those are allocated it's the aisle seats and finally the window seats.
That matches exactly Watchdog's findings (Jacobs' response that a sample of 4 flights x 4 people wasn't representative is laughable) and almost guarantees that two or more people travelling together will never get adjacent seats without paying.
Join Date: Jul 2001
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I have travelled a number of times on Ryanair recently. On one occasion it was from Stansted to Toulouse and back, uncharacteristically the aircraft was sold less than 100 each way. I boarded last as I could not be bothered queuing, amusingly all the middle seats were taken and all the window and aisle seats were empty thus clearly demonstrating that the algorithm has changed and that not many people were prepared to pay for a seat. As soon as the crew called “boarding complete” everyone jumped up and re seated themselves with their travelling companions again, the crew made no attempt to stop this. The return flight was the same.
All my other recent trips have been as a single traveller on full flights I have found that checking in late on the App has always given me a window or aisle seat, I presume that all the middle seats have been allocated by this point.
I don’t see any change to the Ryanair policy unless the extra revenue from the sales of seats is offset by the loss of on board food and beverage sales caused by the stag and hen parties being separated all over the aircraft and thus not drinking them dry. Personally I suspect that most people will know that they are likely to be split up and will buy seats to ensure that they are not and in the end Ryanair will win.
All my other recent trips have been as a single traveller on full flights I have found that checking in late on the App has always given me a window or aisle seat, I presume that all the middle seats have been allocated by this point.
I don’t see any change to the Ryanair policy unless the extra revenue from the sales of seats is offset by the loss of on board food and beverage sales caused by the stag and hen parties being separated all over the aircraft and thus not drinking them dry. Personally I suspect that most people will know that they are likely to be split up and will buy seats to ensure that they are not and in the end Ryanair will win.
Join Date: Jun 2000
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Guy phones up a restaurant and books for 8 people. They arrive and are seated at 4 separate double tables. Guess their reaction. Owner says you should have asked for a 'table for 8', at €2 per person supplement. Would you go there again? Trouble is it might be the only cafe in town, but I'm sure, then, you'd have words with the owner.
Join Date: Aug 2009
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I attempted to chat online to FR customer services. When I got through I formally complained about the new policy. They refused to respond or make any comment!!!
My wife is just flying to Berlin with her godson on Sunday. I checked them in yesterday and, sure enough, they are booked onto middle seats in Row 6 and Row 32! Honestly, it's just pernicious.
My wife is just flying to Berlin with her godson on Sunday. I checked them in yesterday and, sure enough, they are booked onto middle seats in Row 6 and Row 32! Honestly, it's just pernicious.
Well when the head of marketing won't admit what they are doing, it's a bit unfair to expect a CSR to take responsibility.