Monarch - 3
Join Date: Aug 2000
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Two airframes only l believe, A321 G-ZBAG due in service maybe Monday and G-OZBZ due in service late May.
The B747 has been covering for A330 & A300 flights and possible combining of A320/321 flights.
The B747 has been covering for A330 & A300 flights and possible combining of A320/321 flights.
Join Date: Mar 2000
Location: U.K.
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Say again slowly....I shall say this again slowly.....excuse the pun.
I didn't ask for €1,500 initially, I asked for £375, which I believe was reasonable, only when I was fobbed off did I pursue under EU261, if you'd read my previous post in full you would have noticed that I don't especially agree with EU261, however Monarch left me no option.
The £375 included £30 spent on refreshments outbound which should have been FOC due to the delay - I presume you cannot argue with that one?
I don't see what your objection to me asking for contribution towards my days leave is. Our flight was due to land at 10pm, we landed at 5am or suchlike. I have a tough job and to go to work immediately after arriving home after zero sleep wasn't an option. My leave is valuable to me and my family, Monarch's delays (due to a faulty aircraft) cost me a days holiday, only right to re-imburse. Instead, they sent me a patronising letter,therefore I pursue my legal rights which are to €1,500. I might well give most of it to charity, that's not the point, the point is they delayed us, caused significant disruption, when I tried to be reasonable and not use EU261 they fobbed me off, I either let it go or use legal rights, what would you do?
I didn't ask for €1,500 initially, I asked for £375, which I believe was reasonable, only when I was fobbed off did I pursue under EU261, if you'd read my previous post in full you would have noticed that I don't especially agree with EU261, however Monarch left me no option.
The £375 included £30 spent on refreshments outbound which should have been FOC due to the delay - I presume you cannot argue with that one?
I don't see what your objection to me asking for contribution towards my days leave is. Our flight was due to land at 10pm, we landed at 5am or suchlike. I have a tough job and to go to work immediately after arriving home after zero sleep wasn't an option. My leave is valuable to me and my family, Monarch's delays (due to a faulty aircraft) cost me a days holiday, only right to re-imburse. Instead, they sent me a patronising letter,therefore I pursue my legal rights which are to €1,500. I might well give most of it to charity, that's not the point, the point is they delayed us, caused significant disruption, when I tried to be reasonable and not use EU261 they fobbed me off, I either let it go or use legal rights, what would you do?
I don't feel that I should be recompensed when I stub my toe, a train runs late or I get caught in a traffic jam or for any reason other than someone has deliberately caused me harm or significant bother.
It was you who made the decision not to go to work and yet you feel that someone else should pay you for it. If you have kids and they keep you up all night and you feel tired the next day, then do you ring in sick and hand a bill to your son or daughter? Of course not, you just get on with it.
Life doesn't always run to plan and sometimes things are just inconvenient or don't happen as you want, that's just how it goes at times. 261 is never going to change that. Aeroplanes break down at times, because they are massively complex machines and we don't allow them to go when they aren't safe to dispatch, that means you get delays at times. Or would you rather that some less scrupulous than Monarch operators might decide that worrying about EU261 claims was more important than fixing problems?
Tech delays are a nightmare to deal with for any airline, especially when they happen down route as well.
Join Date: Jan 2006
Location: Solihull
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Seats
It has been mentioned that the new seats weigh less but are they the slimline recaro or similar?
My last two flights have been Monarch and although no problem for me the seat pitch in my opinion for those of a certain height seems poor.
Having flown on a 138 seat Lufthansa A319 sitting in a Recaro I have to say it looks the part although it didn't feel that padded but for a 100 minute flight it was not a problem but a 5 hour haul to SSH it might be different.
Can anybody state the type of seat to be used so at least we can Google it unless it is a Recaro.
If the seat is slimline and no extra seats added this would be a major improvement to a reasonable product.
My last two flights have been Monarch and although no problem for me the seat pitch in my opinion for those of a certain height seems poor.
Having flown on a 138 seat Lufthansa A319 sitting in a Recaro I have to say it looks the part although it didn't feel that padded but for a 100 minute flight it was not a problem but a 5 hour haul to SSH it might be different.
Can anybody state the type of seat to be used so at least we can Google it unless it is a Recaro.
If the seat is slimline and no extra seats added this would be a major improvement to a reasonable product.
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OltonPete
They are not going to be Recaro seats.
They are from a new manufacture of aircraft seats, which have been chosen from tests carried out on a number of different seats.
Monarch have spent a lot of time and effort evaluating these seats and l for one hope they have made the correct decision, only time will tell.
They are from a new manufacture of aircraft seats, which have been chosen from tests carried out on a number of different seats.
Monarch have spent a lot of time and effort evaluating these seats and l for one hope they have made the correct decision, only time will tell.
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Mr @ Spotty M
Thank you for your reply, I never thought I would get so excited about a new seat
but feedback from friends, relatives and work colleagues indicate that the actual or peceived seat pitch (sometimes it is just perceived) is the main negative aspect about travelling Monarch.
I must admit other than cost I can understand why Recaro wasn't chosen due to sector length but I must admit this is one development I will be keeping an eye on.
I recently flew on A320 "JK" and although the seat was comfortable for me it looked tight (similar to the old Thomson seats) and you could see some pax were struggling.
It is good to see this is under review.
Thank you for your reply, I never thought I would get so excited about a new seat
but feedback from friends, relatives and work colleagues indicate that the actual or peceived seat pitch (sometimes it is just perceived) is the main negative aspect about travelling Monarch.I must admit other than cost I can understand why Recaro wasn't chosen due to sector length but I must admit this is one development I will be keeping an eye on.
I recently flew on A320 "JK" and although the seat was comfortable for me it looked tight (similar to the old Thomson seats) and you could see some pax were struggling.
It is good to see this is under review.
Join Date: Jun 2006
Location: Yorks
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Pitch Aircraft Seating based in Birmingham ??
INTERIORS: Thin seats for passengers of size? Pitch readies to roll on short-haul carrier » APEX Editor's Blog
INTERIORS: Thin seats for passengers of size? Pitch readies to roll on short-haul carrier » APEX Editor's Blog
Last edited by greatoaks; 5th May 2013 at 10:22.
Join Date: Jan 2006
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Seats
greatoaks
Cheers for the link, shame about the demo colour (yuk) but in leather would look similar to the recaro although as the blurb says a distinct difference is how the seat-back is shaped.
It will be interesting to see the feedback (if Monarch is the customer) on the longer flights but it does seem to resolve one major aspect and that is the general space between the row in front. Another view is behind but again only relevant if this is the said company.
The Pitch PF2000 - Pitch Aircraft Seating
Cheers for the link, shame about the demo colour (yuk) but in leather would look similar to the recaro although as the blurb says a distinct difference is how the seat-back is shaped.
It will be interesting to see the feedback (if Monarch is the customer) on the longer flights but it does seem to resolve one major aspect and that is the general space between the row in front. Another view is behind but again only relevant if this is the said company.
The Pitch PF2000 - Pitch Aircraft Seating
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Don't worry, they won't be that colour! Having seen them, they really do look smart and are very comfortable. They give a much better feeling of space and leg room too. Definitely a good choice.
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Jet2
the seats fitted to the Jet 2 fleet are made by Acro
Seat aimed at budget carriers unveiled as Factory refreshes Jet 2 cabins | News | Design Week
Seat aimed at budget carriers unveiled as Factory refreshes Jet 2 cabins | News | Design Week
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So I won't hear any rubbish about customer care at Monarch, passengers are just lucky that they have nice people to deal with in the customer care area rather than people like me that would just tell them to naff off and stop being so pathetic.
I have been waiting for weeks now for some kind of response after writing to Monarch regarding a lengthy delay. Not even an acknowledgement. 2nd letter and Monarch Claim forms submitted, still no acknowledgement or a reply.
Not even a reference number to refer to should I contact them again.
They hold my name & address, home phone number, mobile phone number and e-mail address, yet no response.
Now sent final letter of notice before action and I`m not hopeful of even receiving a response then.
If this department is so over run with claims, would it not be easy to at least register the complaint, acknowledge its receipt, giving a reference number and inform sender that enquiries are in hand. Must be far better than being ignored for weeks on end.
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The Jet 2 ones are indeed Acros.
Having see the Acro ones when a couple of their 75's were in for checks then I'm pretty certain that Monarch made the right decision in not buying them!
Having see the Acro ones when a couple of their 75's were in for checks then I'm pretty certain that Monarch made the right decision in not buying them!
Installed Monarch's Android app today. It lets you make new bookings but you can't log in or see your existing bookings or check in or choose seats. It also has links to things like weather and traffic but these are probably done best by the multitude of existing weather and route navigation apps instead of Monarch trying to be a me-too player in the market.
Given Monarch is very heavily based towards holiday and beach routes which tend to get longer stays, rather than city breaks, am dubious as to how many sales they will get through their mobile app.
The app left me with the impression of someone having decided to build an app but without thinking why there should be an app or what customers would want from it.
Anybody else had a look at the app ?
Given Monarch is very heavily based towards holiday and beach routes which tend to get longer stays, rather than city breaks, am dubious as to how many sales they will get through their mobile app.
The app left me with the impression of someone having decided to build an app but without thinking why there should be an app or what customers would want from it.
Anybody else had a look at the app ?