Aer Lingus - 6
Join Date: Jan 2010
Location: Ireland
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Who the hell is handling social media in Aer Lingus?
They have a youtube account called 'aerlingus1' - seriously? They couldn't even come up with flyaerlingus or aerlingusdotcom?
They have no Twit*er, LinkedIn, or Facebook account. None of which cost anything to setup and maintain. Twit*er and Facebook can be used to provide customer support, and Facebook in particular is a great and proven way to increase brand awareness as well as promote sales. LinkedIn is a great way to connect to the business community and promote your product offering, as BA have successfully done, and can also act as a great recruiting tool.
For an airline that's making such an effort to increase mobile accessibility, I can't get over how much they've ignored social media.
If you want an example of great marketing, look no further than easyJet and BA. They know how to do it.
They have a youtube account called 'aerlingus1' - seriously? They couldn't even come up with flyaerlingus or aerlingusdotcom?
They have no Twit*er, LinkedIn, or Facebook account. None of which cost anything to setup and maintain. Twit*er and Facebook can be used to provide customer support, and Facebook in particular is a great and proven way to increase brand awareness as well as promote sales. LinkedIn is a great way to connect to the business community and promote your product offering, as BA have successfully done, and can also act as a great recruiting tool.
For an airline that's making such an effort to increase mobile accessibility, I can't get over how much they've ignored social media.
If you want an example of great marketing, look no further than easyJet and BA. They know how to do it.
Last edited by dublinaviator; 17th May 2012 at 18:31.
Join Date: Dec 2010
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I'd have to agree with you dublinaviator I don't see why Aer Lingus haven't a presence on Twit*er or Facebook yet, the name aerlingus1 on youtube shows Aer Lingus don't seem to have a full grasp on social networking yet.
I have to say their Mobile app is nothing more then a shambles personally it needs a serious revamp and the inclusion of all European routes.
I have to say their Mobile app is nothing more then a shambles personally it needs a serious revamp and the inclusion of all European routes.
Last edited by Jack1985; 17th May 2012 at 18:58.
Join Date: Apr 2008
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Reservation system in meltdown
What's going on with Aer Lingus reservation system today? It's a shambles.
I've booked a ticket and got a temporary confirmation but 'card verification failure' and told to call Help Desk. All the contact centre numbers are stating problems and to call later...
Twi-t-er is starting to fill up with disgruntled comments including (apparently) a 70yo woman who has been left at MAN because of the problems and they're asking her to pay cash....
I've booked a ticket and got a temporary confirmation but 'card verification failure' and told to call Help Desk. All the contact centre numbers are stating problems and to call later...
Twi-t-er is starting to fill up with disgruntled comments including (apparently) a 70yo woman who has been left at MAN because of the problems and they're asking her to pay cash....
Last edited by Steviec9; 18th May 2012 at 13:12.
Join Date: Mar 2008
Location: Dublin
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Apparently Realex is broken. I guess we now know who EI use for payment processing 
Service Status Update - Realex Payments
Service Status Update - Realex Payments
Join Date: Apr 2008
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Thanks.
Goes back to Jack1985's post. The situation is obviously outside of AL's control and yet they haven't updated their web page with details or stopped trying to process reservations online. Bizarre way to conduct comms with your customers in the 21st Century.
Goes back to Jack1985's post. The situation is obviously outside of AL's control and yet they haven't updated their web page with details or stopped trying to process reservations online. Bizarre way to conduct comms with your customers in the 21st Century.
Join Date: Aug 2010
Location: Dublin
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Join Date: Apr 2011
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An A320 would be limited to around 131 passengers with bags and no additional cargo for a flight to Tenerife for example due to the fuel uplift needed. How many can EI's hold, 174/180?
Last edited by skyways1452; 21st May 2012 at 20:00.
Join Date: Nov 2006
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Hey BHD2BFS;
check many dates BFS LHR is operated by 319 and the 320 heading to the Canaries, Malaga and Faro. Check Jul13 to 15th you will see! Also it is not uncommon at weekends.
The BFS LHR route is in for big drop in numbers this summer, as last year there were 4 x 320 each day this year it is 3 daily with some on 319, though as you say it is 320 in the main on LHR. EI carrier a respectable 32k pax on BFS LHR last July compared to 39K bmi on BHD LHR... sadly we wont see that again this July! !
EI-BUD
check many dates BFS LHR is operated by 319 and the 320 heading to the Canaries, Malaga and Faro. Check Jul13 to 15th you will see! Also it is not uncommon at weekends.
The BFS LHR route is in for big drop in numbers this summer, as last year there were 4 x 320 each day this year it is 3 daily with some on 319, though as you say it is 320 in the main on LHR. EI carrier a respectable 32k pax on BFS LHR last July compared to 39K bmi on BHD LHR... sadly we wont see that again this July! !
EI-BUD
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BHD2BFS I am not entirely sure, I would guess with new capacity coming to the market, i.e. EZY to SEN (not a major reason), coupled potentially with lower than expected yield perhaps they figured better to do x3 daily and get good ticket prices than do 4 and have to sacrifice on yield to fill aircraft. The other issue is that with the lack of a 4th LHR rotation it means that one of the aircraft operating European routes can get away earlier to BCN and ALC, the resultant being to the schedule that these flights get back at 2105 and 2150 on the respective nights instead of 2350 sort of time. Perhaps they feel that having a not so late arrival back to BFS may be more attractive than a later one. Not entirely sure to be honest. Just what I can interpret!
EI-BUD
EI-BUD
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The A319 is a fair point however I wouldn't know what the seat limits would be on that off hand. I know that they are rated up to about 70tons takeoff weight so assuming that they would need around 15tons of fuel (again, dont have A319 figures but using the 737-700 as a fuel burn comparitor) it should be around 136 passengers without additional cargo. Thats a ballpark figure obviously..
In response to queries RE the A319. One operated BFS-LHR-BFS-LHR-BFS-LHR-SNN, overnighted for maintennance check, then SNN-LHR-BFS etc. the next day last Tuesday/Wednesday.
In response to queries RE the A319. One operated BFS-LHR-BFS-LHR-BFS-LHR-SNN, overnighted for maintennance check, then SNN-LHR-BFS etc. the next day last Tuesday/Wednesday.
Last edited by skyways1452; 21st May 2012 at 20:34. Reason: Shannon maintennance
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Just to add to my previous post, EI-EPR is due for its check at SNN tomorrow night hence reason the replacement. EI-DVJ should be doing FAO and ACE tomorrow.
Last edited by skyways1452; 21st May 2012 at 20:47.