Ryanair - 8
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Lanzarote
I read an article in a Spanish newspaper a week ago which, in my broken Spanish, I understood that Ryanair and the local government were locked in a stalemate and a web of blackmail (I know, totally out of character for FR) over all the usual FR demands but specifically the opening hours. The opening date of the base is just a few weeks away. Is it still going ahead?
Any new rumours of a base? Last I heard was PMI negotiations, I heard also that MXP officials were seen in Dublin but I can't confirm and my own wil speculation is for Vilnius so it can be used as a pawn to squeeze some more "marketing support" from Kaunas
Any new rumours of a base? Last I heard was PMI negotiations, I heard also that MXP officials were seen in Dublin but I can't confirm and my own wil speculation is for Vilnius so it can be used as a pawn to squeeze some more "marketing support" from Kaunas
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Ryanair to close all routes from Lleida-Alguaire in Spain on 29 May. (BGY and HHN)
ACE base is opening last I herd but Ryanair have to operate between 07:00 - 00:00 but they had planned to operate between 06:00 - 02:00. So how long will they put up with those hours.
It's LPS which may be closed in the next few months if the computer system problems are not resolved.
ACE base is opening last I herd but Ryanair have to operate between 07:00 - 00:00 but they had planned to operate between 06:00 - 02:00. So how long will they put up with those hours.
It's LPS which may be closed in the next few months if the computer system problems are not resolved.
Last edited by Jamie2k9; 25th Mar 2011 at 22:22.
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Jamie, yes you're right, it was Gran Canaria the article referred to, not Lanzarote. It would be the shortest lived base yet.
As for lleida. Hardly a surprise. The loads were some of the lowest I've ever seen in FR. it wasn't uncommon in the winter to see a flight with the pax figures in single digits.
As for lleida. Hardly a surprise. The loads were some of the lowest I've ever seen in FR. it wasn't uncommon in the winter to see a flight with the pax figures in single digits.
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And Alicante's new Terminal could be very empty after October if the dispute over boarding bridges isn't resolved.
Granada routes closed tomorrow. All is not happy in Spain at the monement. Makes a change.
Government of Malta are to consider proposals from Ryanair to add 17 more routes over the next 2 years. It would involve them basing a second aircraft next summer.
Granada routes closed tomorrow. All is not happy in Spain at the monement. Makes a change.
Government of Malta are to consider proposals from Ryanair to add 17 more routes over the next 2 years. It would involve them basing a second aircraft next summer.
Jamie2K9 - It's LPS which may be closed in the next few months if the computer system problems are not resolved.
LPS - Lopez Island Airport ?
Did you mean LPA....Las Palmas
LPS - Lopez Island Airport ?
Did you mean LPA....Las Palmas
Last edited by ericlday; 26th Mar 2011 at 10:24.
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Ryanair sceptics should sit down and take deep breaths before reading what follows, since it recounts what in my view is good service.
We travelled to Stansted on the 21st, and stood at the baggage carousel until only one bag was going round and round.
It was the same make as ours, but bigger, heavier and scruffier than ours.
Things went ping in our minds: some gormless sod had retrieved our bag, not theirs.
We took the bag over to the Ryanair luggage desk in arrivals, and explained what we thought had happened.
Two really pleasant ladies told us that this happened frequently, not to worry, in most cases the swap of suitcase happened sooner or later.
They hauled up the reservation code and tried to phone the mobile number on the reservation, but no reply. They sent a text message as well as a vocal message, and even sent an email in case the pax had a fancy iPhone/blackberry.
They took our details, and issued a PIR, with a number to call for the follow up.
We phoned later in the day, but there was no news.
Next day, they phoned us to say that the gormless pax had gone off to South Africa, still with the wrong bag, but she had been in touch and would be back in STN on the 30th (today), she would arrange the swap, and they would send the bag on the next FR flight to our local airport.
We had a call this morning from FR baggage STN, saying that the suitcase was with them and they were putting it on the next flight to our local airport.
We have just had a call from our local airport saying that they await our pleasure to collect our well-travelled suitcase.
Every chain of the process carried out their tasks efficiently, courteously and reassuringly.
I had to post this rather dull story to put down a marker that sometimes FR do things well.
We travelled to Stansted on the 21st, and stood at the baggage carousel until only one bag was going round and round.
It was the same make as ours, but bigger, heavier and scruffier than ours.
Things went ping in our minds: some gormless sod had retrieved our bag, not theirs.
We took the bag over to the Ryanair luggage desk in arrivals, and explained what we thought had happened.
Two really pleasant ladies told us that this happened frequently, not to worry, in most cases the swap of suitcase happened sooner or later.
They hauled up the reservation code and tried to phone the mobile number on the reservation, but no reply. They sent a text message as well as a vocal message, and even sent an email in case the pax had a fancy iPhone/blackberry.
They took our details, and issued a PIR, with a number to call for the follow up.
We phoned later in the day, but there was no news.
Next day, they phoned us to say that the gormless pax had gone off to South Africa, still with the wrong bag, but she had been in touch and would be back in STN on the 30th (today), she would arrange the swap, and they would send the bag on the next FR flight to our local airport.
We had a call this morning from FR baggage STN, saying that the suitcase was with them and they were putting it on the next flight to our local airport.
We have just had a call from our local airport saying that they await our pleasure to collect our well-travelled suitcase.
Every chain of the process carried out their tasks efficiently, courteously and reassuringly.
I had to post this rather dull story to put down a marker that sometimes FR do things well.
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your baggage issue was not dealt with by ryanair employees
it would be the handling agent
possibly servisair
London Stansted - Servisair
it would be the handling agent
possibly servisair
London Stansted - Servisair
Last edited by lfc84; 30th Mar 2011 at 14:35.
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The very same handling agents, in fact, who are often complained about on this very forum but still considered as Ryanair staff by the travelling public.
It's very kind of you, lfc, to make the distinction but interesting that it hasn't been made on all the threads complaining about gate staff (from those self same handling agents) being over zealous with cabin baggage size checks etc. On those many occasions people seem quite happy to brand the whole thing as 'Ryanair'.
Whilst it would be nice if people could direct their complaints or praise to the right department I would hardly expect members of the non aviation community to be remotely interested as long as they (and their baggage)get from A to B safely.
Fair play to the guys and girls (presumably from Swissport) at STN who sorted out this problem so professionally. I would imagine that for the people involved the restoration of their baggage was a great relief no matter who sorted it.
It's very kind of you, lfc, to make the distinction but interesting that it hasn't been made on all the threads complaining about gate staff (from those self same handling agents) being over zealous with cabin baggage size checks etc. On those many occasions people seem quite happy to brand the whole thing as 'Ryanair'.
Whilst it would be nice if people could direct their complaints or praise to the right department I would hardly expect members of the non aviation community to be remotely interested as long as they (and their baggage)get from A to B safely.
Fair play to the guys and girls (presumably from Swissport) at STN who sorted out this problem so professionally. I would imagine that for the people involved the restoration of their baggage was a great relief no matter who sorted it.
Last edited by tabu; 30th Mar 2011 at 17:31.
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ifc84 and tabu,
you may well be right that we were not dealing with Ryanair employees per se, but outsourced people (I think Swissport, in fact) but that is not the point.
The superb ladies at the "Ryanair" luggage counter were sporting Ryanair uniforms, as do the harrigans at the gate who are looking for 100 grammes excess weight in your cabin baggage.
They may be Ryanair people or not, but when you have a baggage irregularity, your last concern is who pays the salary of those who sort out your problem.
The personnel at my local airport are absolutely not Ryanair employees; as for those at STN, they are probably Swissport, but I could not care less who employs whom, I wanted my bag back, and these people have been doing whatever was needed to get it back, even though the initial problem was a gormless bint who picked up a different bag from her own.
Not Ryanair's fault.
you may well be right that we were not dealing with Ryanair employees per se, but outsourced people (I think Swissport, in fact) but that is not the point.
The superb ladies at the "Ryanair" luggage counter were sporting Ryanair uniforms, as do the harrigans at the gate who are looking for 100 grammes excess weight in your cabin baggage.
They may be Ryanair people or not, but when you have a baggage irregularity, your last concern is who pays the salary of those who sort out your problem.
The personnel at my local airport are absolutely not Ryanair employees; as for those at STN, they are probably Swissport, but I could not care less who employs whom, I wanted my bag back, and these people have been doing whatever was needed to get it back, even though the initial problem was a gormless bint who picked up a different bag from her own.
Not Ryanair's fault.
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Wings Folded
My point exactly! I work for Ryanair and I get pretty fed up sometimes when we get blamed for things which ground staff have done badly but as you say, the traveller is only interested in getting things done - not who does them. Equally, in this case, despite their uniforms, the people who helped you out so well were definitely not Ryanair staff and it would be wholly unfair to take their deserved credit.
Most of the time (in my experience at least) ground staff are as helpful as they possibly can be and will go the extra mile (particularly if approached as human beings rather than scum - something which a lot of pax sadly seem unable to do...)
I am delighted that your experience ended well and I hope your next flight with us is uneventful and that you and your luggage are reunited more speedily!
My point exactly! I work for Ryanair and I get pretty fed up sometimes when we get blamed for things which ground staff have done badly but as you say, the traveller is only interested in getting things done - not who does them. Equally, in this case, despite their uniforms, the people who helped you out so well were definitely not Ryanair staff and it would be wholly unfair to take their deserved credit.
Most of the time (in my experience at least) ground staff are as helpful as they possibly can be and will go the extra mile (particularly if approached as human beings rather than scum - something which a lot of pax sadly seem unable to do...)
I am delighted that your experience ended well and I hope your next flight with us is uneventful and that you and your luggage are reunited more speedily!
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tabu,
I endorse entirely your attitude.
Air travel has become hard work, but every now and then one encounters people who, shall we say, have a pride in their work, and give a service which they feel they should give. Bravo to them, and from what you say, bravo to you too.
Ryanair does not promise what some other airlines do, but based upon my experience related above, I can find no fault in their treatment of our snag which was not even the airline's fault.
I know exactly what you mean about "treatment as scum" - I was pretty annoyed about some bint picking up the wrong bag at the carousel, but how could that possibly be blamed against the helpful ladies at the Ryanair baggage counter?
So I was courteous and they were excellent in their service.
Just one negative remark: the triumphant fanfare about the on time arrival grates a little bit when we hit the asphalt on RWY 22 before schedule, and then endured the taxying which that involves, to arrive at a gate which still had an aircraft parked there, guaranteeing quite a long wait, while fellow PAXs, thinking we are there, bash you on the head with their really quite heavy cabin luggage, in total defiance of the seatbelt sign and your quite slick and accurate announcements to the contrary.
I have done a few miles in aircraft, in fact 27 times the circumference of the globe in the aggregate, as a PAX, and I have a few hours logged as PIC or P2, so I know a little of what I speak.
Thanks for your service, and do not let FR bashers wear you down.
I endorse entirely your attitude.
Air travel has become hard work, but every now and then one encounters people who, shall we say, have a pride in their work, and give a service which they feel they should give. Bravo to them, and from what you say, bravo to you too.
Ryanair does not promise what some other airlines do, but based upon my experience related above, I can find no fault in their treatment of our snag which was not even the airline's fault.
I know exactly what you mean about "treatment as scum" - I was pretty annoyed about some bint picking up the wrong bag at the carousel, but how could that possibly be blamed against the helpful ladies at the Ryanair baggage counter?
So I was courteous and they were excellent in their service.
Just one negative remark: the triumphant fanfare about the on time arrival grates a little bit when we hit the asphalt on RWY 22 before schedule, and then endured the taxying which that involves, to arrive at a gate which still had an aircraft parked there, guaranteeing quite a long wait, while fellow PAXs, thinking we are there, bash you on the head with their really quite heavy cabin luggage, in total defiance of the seatbelt sign and your quite slick and accurate announcements to the contrary.
I have done a few miles in aircraft, in fact 27 times the circumference of the globe in the aggregate, as a PAX, and I have a few hours logged as PIC or P2, so I know a little of what I speak.
Thanks for your service, and do not let FR bashers wear you down.
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We have just had a call from our local airport saying that they await our pleasure to collect our well-travelled suitcase.
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Wings Level,
I have to agree with you about the fanfare - it grates more than a little. I can even hear it in the flight deck through noise cancelling headphones.
It is, as I am sure you know, more than a little frustrating to spend time en route negotiating with ATC and landing on time or early only to find the stand occupied. This has happened to me several times in the last week (a sure sign that summer timetable is upon us once again...) The ground controllers have tried calling up the occupying aircraft to see how long they might be only to find that they are not maintaining a listening watch. Very irritating for all concerned (with an added dollop of annoyance if one has taken the time to radio ahead the ETA) though there is little that can be done when it happens...
I also find it truly amazing that PAX stand up and start messing around with baggage etc when announcements from both cabin crew and flight deck emphasise what a quick look out the window must surely make clear - i.e. we are not there yet... Why on earth do they think that the cabin crew are still sitting down and the doors are still closed?! The mind boggles! I can only say that you are by no means alone in your annoyance. I suspect that this phenomenon of racing to retrieve cabin baggage almost as soon as the wheels hit the tarmac is common in virtually all airlines though. I can only imagine the fuss that would be made though if an aircraft moved suddenly and someone who was standing when they shouldn't fell and broke a leg...
Anyway - we'll soldier on!
Take care
tabu
I have to agree with you about the fanfare - it grates more than a little. I can even hear it in the flight deck through noise cancelling headphones.
It is, as I am sure you know, more than a little frustrating to spend time en route negotiating with ATC and landing on time or early only to find the stand occupied. This has happened to me several times in the last week (a sure sign that summer timetable is upon us once again...) The ground controllers have tried calling up the occupying aircraft to see how long they might be only to find that they are not maintaining a listening watch. Very irritating for all concerned (with an added dollop of annoyance if one has taken the time to radio ahead the ETA) though there is little that can be done when it happens...
I also find it truly amazing that PAX stand up and start messing around with baggage etc when announcements from both cabin crew and flight deck emphasise what a quick look out the window must surely make clear - i.e. we are not there yet... Why on earth do they think that the cabin crew are still sitting down and the doors are still closed?! The mind boggles! I can only say that you are by no means alone in your annoyance. I suspect that this phenomenon of racing to retrieve cabin baggage almost as soon as the wheels hit the tarmac is common in virtually all airlines though. I can only imagine the fuss that would be made though if an aircraft moved suddenly and someone who was standing when they shouldn't fell and broke a leg...
Anyway - we'll soldier on!
Take care
tabu
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Mr Blue
I think you may not have grasped two phenomena:
1) Not the airlines fault that some gormless bint picked up the wrong bag.
2) Ryanair is not a carrier which charges thousands of Euros for a short hop
I think you may not have grasped two phenomena:
1) Not the airlines fault that some gormless bint picked up the wrong bag.
2) Ryanair is not a carrier which charges thousands of Euros for a short hop