Ryanair - 8

[PhilW1981]

A business includes within its T&Cs that in the event that Govts decide to increase the tax they impose on said business that business will seek to recover that additional tax.

Not sure what legal protection is required if a business is being clear in its Terms and Conditions

It's called goodwill to your customers, something which you and your employer are not prone to and long term will harm your business as people go elsewhere where they can. Customers do not like small print.

[racedo]

It's called goodwill to your customers, something which you and your employer are not prone to and long term will harm your business as people go elsewhere where they can. Customers do not like small print.

First and foremost I'm not an employee of Ryanair so get down off that horse.

Secondly whether customers LIKE T&C's are not is irrelevant. Airlines are required to have them and state exactly what is included as consumer advocates are very quick in highlighting that something is not included.

The idea that its goodwill not to charge customers additional when Govts change taxation is laughable as proven by the events in 2006/7 when UK Govt added in an APD and Airlines collected it later.

Not aware of many people not choosing to fly since.

[davidjohnson6]

From memory, when APD was raised around 2006/7 Ryanair chose to insist passengers pay the extra while BA just swallowed the loss on the behalf of customers. I think one of the reasons is that BA gets a lot of corporate traffic and invoicing and collection would be deemed problematic - especially requiring travel management companies to invoice their clients who would then charge corporatd cost codes requiring companies to chanfe annual budgets and causing huge amounts of trouble in company finance and accounts departments. Because Ryanair tends to sell predominantly direct and had minimal involvement with corporate purchasing in companies they didn't need to care.

[Jamie2k9]

New Routes

Bilbao to Gran Canaria and Seville from 22 June

Asturias to Gran Canaria 26 June and Tenerife from 27 June

Mahon to Valencia and Seville from 22 June

Rome Ciampino to Marrakesh from 20 June

[pee]

From memory, when APD was raised around 2006/7 Ryanair chose to insist passengers pay the extra

If I remember well, FR just charged customers' cards again, having their CC data on file. I could be wrong, though.

[peppo_8787]

This afternoon at 15:00 held a press conference in Warsaw, which were announced 11 new routes from Warsaw-Modlin .. The route will start from October 26, then will be introduced in the winter time .. The 11 routes are:
Barcelona
Bologna
Bristol
Dusseldorf-Weeze
East Midlands
Eindhoven
Frankfurt-Hahn
Glasgow-Prestwick
Liverpool
Manchester
Paris-Beauvais

[Noxegon]

Secondly whether customers LIKE T&C's are not is irrelevant. Airlines are required to have them and state exactly what is included as consumer advocates are very quick in highlighting that something is not included.

Do you read the small print with every purchase you make?

I'm sure you're going to come back here and say that it's the passenger's problem if they don't read the terms and conditions, and arguably it is. Equally, however, a clause that allows the airline to apply an additional charge (of unspecified amount) is sneaky, and I'd say that large numbers of passengers would take their business elsewhere if this was made more obvious.

I've already done that; I used to fly FR all the time, but stopped after they added the Captcha to their web booking.

[eu01]

Originally Posted by Noxegon

I used to fly FR all the time, but stopped after they added the Captcha to their web booking.

I can't say "all the time", but sometimes, where convenient, I did fly with them. After they added Captcha, I didn't make a single booking.
Moreover, in many cases I used to recommend to some young people, less wealthy than myself, flying with them. They did save money and were grateful indeed. Well, to be able to give the expertise, you have to make some investigation (schedules, prices). With Captcha? No way.

[j636]

This afternoon at 15:00 held a press conference in Warsaw, which were announced 11 new routes from Warsaw-Modlin .. The route will start from October 26, then will be introduced in the winter time .. The 11 routes are:
Barcelona
Bologna
Bristol
Dusseldorf-Weeze
East Midlands
Eindhoven
Frankfurt-Hahn
Glasgow-Prestwick
Liverpool
Manchester
Paris-Beauvais

A number of the flights will start mid september as per FR website

[FR8364]

Mahon to Valencia and Seville from 22 June

How do you know the new route Seville-Mahon? I cannot find it in any website...

[racedo]

Do you read the small print with every purchase you make?

I'm sure you're going to come back here and say that it's the passenger's problem if they don't read the terms and conditions, and arguably it is. Equally, however, a clause that allows the airline to apply an additional charge (of unspecified amount) is sneaky, and I'd say that large numbers of passengers would take their business elsewhere if this was made more obvious.

4b3) Taxes, fees and charges change constantly and can be imposed or altered after the date we have issued your ticket. If they change or if a new tax, fee or charge is imposed after we have issued your ticket, you will have to pay us any increase. Similarly, if any taxes, fees or charges you pay to us when we issue the ticket are then abolished or reduced, you will be entitled to claim a refund from us.

BA's term and conditions are exactly the same strangely enough....

4.2 TAXES, FEES AND CHARGES

Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, you will be obliged to pay it. Similarly, in the event of any taxes, fees or charges which you have paid to us at the time of Ticket issuance are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund.

Amazingly so are Aer Lingus T&Cs.

As for reading T&C's nope but thats the risk you take but on airline websites I along with everybody else click that I have.

As for having a big impact on passenger travel I suggest it has little.

[racedo]

From memory, when APD was raised around 2006/7 Ryanair chose to insist passengers pay the extra while BA just swallowed the loss on the behalf of customers. I think one of the reasons is that BA gets a lot of corporate traffic and invoicing and collection would be deemed problematic - especially requiring travel management companies to invoice their clients who would then charge corporatd cost codes requiring companies to chanfe annual budgets and causing huge amounts of trouble in company finance and accounts departments. Because Ryanair tends to sell predominantly direct and had minimal involvement with corporate purchasing in companies they didn't need to care.

So what was Virgin / Easyjet / Flybe and every other airlines excuse then as they imposed the APD?

Reality is invoicing and collection is easy as just rebill.

It was reckoned that it cost BA £11 Million and the idea that customers are grateful afraid doesn't stand up to research.

Majority of actual passengers flying on corporate business would have no idea of the fare paid as its booked for them and given the add on that the agencies have it makes little difference. Next time rebooking they wouldn't think I saved £100 with BA last time..

There was research done in 90's about beer price increases that when someone read beer going up by 5p a pint they pissed off (pardon the pun) and claimed would go to a pub that didn't put prices up or would reduce consumption.

Reality was study showed that within 2 weeks the customer was back and drinking same amount and within 4 weeks didn't remember price had been increased.

[Jorik]

The website where the route Sevilla-Mahon (Menorca) is confirmed is.... Ryanair.com just check the route map and select Sevilla, it's on there!

[JohnnyPharm]

Maybe the government should collect the taxes at the gate or at the check in like in other countries. In Japan you have to buy an apd "ticket" from a machine which you then put into a turnstyle just like at a train station to allow you to pass into departures. After the initial outlay for infrastructure the system pretty much runs itself, consumables, like tickets and ink has to be replaced.

The benefit of this is that the airlines can display what looks like a far cheaper price and a lot of extra impulse bookings may be made. You think you are getting a bargain until you get to the airport, then it looks like the airport is the baddy and not the airline. Airlines would have to employ less accountancy staff to deal with all the paperwork in transferring the millions to the exchequer. ?

[PPRuNeUser0176]

Ryanair sees next big plane order after 2014 - RT News

[JSCL]

Maybe the government should collect the taxes at the gate or at the check in like in other countries. In Japan you have to buy an apd "ticket" from a machine which you then put into a turnstyle just like at a train station to allow you to pass into departures. After the initial outlay for infrastructure the system pretty much runs itself, consumables, like tickets and ink has to be replaced.

The benefit of this is that the airlines can display what looks like a far cheaper price and a lot of extra impulse bookings may be made. You think you are getting a bargain until you get to the airport, then it looks like the airport is the baddy and not the airline. Airlines would have to employ less accountancy staff to deal with all the paperwork in transferring the millions to the exchequer. ?

Bad idea. I used to avoid Ryanair like the plague, but I actually found them more comfortable than expensive flights with TOM or TCX. Their existence of '£5.99' flights which round up to a total of £23 with added fees would just be made more expensive. That's because the airport subsidies cover the cost of some of the APD for some of FR's destinations, if it's paid direct by the customer then it remains a lose/lose for FR and their customers.

[FR8364]

The website where the route Sevilla-Mahon (Menorca) is confirmed is.... Ryanair.com just check the route map and select Sevilla, it's on there!

Yes, but you cannot book any flight or see the timetable. Ryanair confirmed the route VLC-MAH here, but not to SVQ. Even, in the new-routes page on ryanair.com, these are only the new routes from Mahon available:

''From Mahon Menorca to
Barcelona El Prat 01 May 12
Düsseldorf Weeze 16 May 12
Madrid 01 May 12
Valencia 22 Jun 12''

[Jamie2k9]

Planned Warsaw Winter Schedule

Barcelona - 3 weekly (Mon,Wed,Fri)
Bologna - 3 weekly (Tue,Thu,Sat)
Bristol - 3 weekly (Tue,Thu,Sat)
Dusseldorf-Weeze - 4 weekly (Su,Mon,Wed,Fri)
East Midlands - 3 weekly (Tue,Thu,Sat)
Eindhoven - 3 weekly (Mon,Wed,Fri)
Frankfurt-Hahn - 4 weekly (Mon,Wed,Fri,Sun)
Glasgow-Prestwick - 3 weekly (Tue,Thu,Sat)
Liverpool - 3 weekly - (Tue,Thu,Sun)
Manchester - 3 weekly - (Tue,Thu,Sat)
Paris-Beauvais - 3 weekly - (Mon,Wed,Fri)

Brussels - daily (From July 5pw)
Dublin - daily (From July 3pw)
Oslo-Rygge - 5 weekly (Mon,Tue,Wed,Fri,Sat) - (From July 3pw)
Rome - daily - (From July 3pw)
London Stansted - 3 daily from September - (From July-Sep daily)

Other routes not here have no change.

[Justin Cyder-Belvoir]

Just booked return flights for 2 to Venice: £102. I cant get to London on the train for that price! Paid £240 for Midlands to St Pancras for the wife last week, booked in advance.

[rowly6339]

A man who took Ryanair to court after losing his luggage has lost his case.