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Old 27th Apr 2010, 13:44
  #1101 (permalink)  
 
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Help contacting Monarch

I have a friend trying to re-arrange a flight.
It can't be done on line, e-mails are not being replied to.
After 6 days of trying, they still cannot get through to the Monarch call centre.
I know they are busy after the disruption, but it shouldn't be this difficult.
My own disrupted flights were with Easy Jet & it was sorted out in minutes with no fuss or bother.
If anyone has a number that is easier to get through on( and answered ! ), then I'd appreciate a PM.
Thanks.
Mr A Tis is offline  
Old 27th Apr 2010, 14:31
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Find that very hard to believe TBH , i spoke to them this morning got straight through no problem
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Old 27th Apr 2010, 14:41
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TBH I find THAT hard to believe !! Days 1-5 they could not even get in the call queue. What number did you use? Which is why I'm asking for help.
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Old 27th Apr 2010, 15:22
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That seems odd i e mailed them twice yesterday and spoke to them on the phone no problems at all, normal polite prompt service you expect from monarch
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Old 27th Apr 2010, 15:56
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cherrylock,

can i ask what e-mail address you used for them. i need to contact customer services and filled in the online form request and whilst i have had the automatic acknowledgement, i'm still waiting for a full reply.

regards
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Old 27th Apr 2010, 16:23
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Why do Boeing show the GoldCare program is direct with TUI Group Boeing Launches 787 GoldCare Service With TUI Travel PLC | INTERNATIONAL AVIATION NEWS or this this a different part of the program as there are multiple parts?
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Old 27th Apr 2010, 16:46
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I wonder whether the 787 will appear at Farnborough this year
It's down to appear on the static display but it says it's subject to availability so by no means confirmed yet.

Farnborough ? Attractions - Static Aircraft Listings
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Old 27th Apr 2010, 17:00
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The GoldCare contract for TUI is with Boeing, it is Boeing who are contracting MAEL to carry out the work on the TUI a/c as part of GoldCare product.
Hope it is now a little clearer?
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Old 27th Apr 2010, 19:50
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Yes, thanks.
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Old 1st May 2010, 08:03
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Does anyone know what aircraft will be operating MON3974/5 MAN-HER this summer?

Cheers
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Old 1st May 2010, 08:23
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Does anyone know what aircraft will be operating MON3974/5 MAN-HER this summer?
The very cosy 361 seat A300-604. Enjoy.
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Old 1st May 2010, 22:48
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787 Gold Care

Understand that the maintenance will be carried out at the Manchester base and not at Luton.
Can anybody confirm?
Assume this could be due to access problems-actually getting the Plane to MAELs hangars at LTN with taxiway restrictions.
Tui i understand have been given a date of Mar 2011 for first 787 delivery but this could slip!
Falcon666 is online now  
Old 2nd May 2010, 06:22
  #1113 (permalink)  
 
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Maybe its more to do with the customer wanting the work carried out at MAN
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Old 2nd May 2010, 08:20
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It has nothing to do with taxi way requirements at Luton, it is more to do with hangers and where TUI will base the a/c. MAEL has only one hangar at Luton that can take a B767 with winglets, let alone the B787 wingspan.
My understanding is first delivery for TUI is 2012, but stand to be corrected.
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Old 2nd May 2010, 20:11
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Mr @ Spotty M

Yeah sorry that should have read Mar 2012 for first delivery.
Understand at LTN though that either the Easy Hangar would have to be shortened or the buildings adjacent to the taxiway link,( currently being worked on again) demolished to allow the wingspan needed to get the 787 to the main Apron and manouverability into any Hangar there.

I guess Luton would like to get the 787 as the longer range from the current runway could open up Florida etc flights again.


Falcon
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Old 3rd May 2010, 09:15
  #1116 (permalink)  
 
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The 'cozy' A300 is almost impossible to be comfortable if you are over 5ft and any more than 8 stone. I have never been so uncomfortable on an aircraft, I actually found it easier to stand up for the whole flight.
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Old 3rd May 2010, 09:19
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I am over 5ft over 8stone and have been on Monarch's A300 more than once. Not the most comfortable but hardly the worst either.
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Old 3rd May 2010, 17:34
  #1118 (permalink)  
 
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Worst I`ve ever flown on although SAA`s A340-600 did run it a close second
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Old 3rd May 2010, 17:35
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Flying Colours' DC-10s weren't the most comfortable either...
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Old 3rd May 2010, 18:39
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Flying Colours had DC-10's ??
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