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Ryanair - 7

Old 25th Jun 2010, 13:39
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If today's Irish Examiner story is anything to go by there were some lively scenes at Cork last evening after Ryanair cancelled the service to Alicante due to the French ATC strike. Not Ryanair's fault, of course, but if they are to have an increased summer time presence at Cork in the years ahead they may need to have their own local representative there to handle such matters rather than this kind of stuff being dumped on handling companies and airport staff and passengers being told to go to the company's website to book another flight.

Anyway, anyone have any idea how FR are doing on their summer routes ex Cork to France and Spain? Some of my family members were on four ORK-STN-ORK-STN flights in the last week - only one had a load anywhere near full so I am in agreement they should be looking at a small sub-fleet of airframes in the 100-130 seater size for what Ryanair1 calls domestic and short hop sectors.
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Old 25th Jun 2010, 13:43
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Apparently the police provided water and some food to passengers stuck on a Ryanair plane at Prestwick for 6 hours yesterday. Chocs away! Police bring cheer to passengers stuck on jet at Prestwick Airport - Scotsman.com News

Given they were on a plane for six hours, it it really beyond the wit of man to deplane them into the lounge for a few hours? Was it *honestly* a case of "the slot might come through any time?"

I would have gotten off and gone home.
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Old 25th Jun 2010, 14:17
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Cork - Alacante - 17:25 - 24 June

Over 100 ryanair passengers due to fly to Alicante at 17:25 were told there flight had been delayed as an imbound flight from Faro had been delayed because of french air traffic strick. The Faro flight landed at 21:00 and at 21:05 passengers were told there flight had been cancelled and passengers had to rebook online at home. Passengers refused to leave the airport until Ryanair made alternative arrangements for the passengers but they wouldn't. Staff at the boarding gate had to call airport security to esscort passengers out of the airport as very angery seens were emerging
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Old 25th Jun 2010, 14:37
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so i bet there's a few hundred people in Glasgow and Cork areas who wont travel FR in future
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Old 25th Jun 2010, 16:37
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Yer Yer ... until the next time they want a cheap flight .
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Old 25th Jun 2010, 21:12
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Just been reading this story about the Prestwick passengers stuck on board for 6 hours without food or anything to drink. Somebody somewhere needs to tackle this lot. The US DoT are clamping down on passengers being stuck on aircraft in the US and its time the UK authorities did likewise. I know Ryanair are Irish registered but they are flying UK passengers from UK airports. I cannot imagine what it would be like to be stuck on board a hot aircraft with kids for 6 hours being refused water or the opportunity to go in to the terminal to buy refreshments. Passengers report that there was no aircon either - please dont tell me they were on GPU for the entire 6 hours to save APU fuel burn depriving pax of some bleed air.

I feel for the crew if this is Ryanair policy. My company has strict rules on timings before we can authorise light refreshment vouchers and I know the difficulties in accessing duty free bars before departure but that doesn't mean you do nothing and let conditions worsen to the point where the police are called. Most Captains with any other airline would have the ability to intervene to prevent such a scenario, even if it means using the company credit card to buy bottled water in the terminal for those that need it. In a similar situation recently (3 hours rather than 6 mind you), our passengers were kept fully informed throughout in an air-conditioned cabin with drinks and snacks being bought from the terminal by ground staff. Yes it cost a few quid, but you have a duty of care to look after your passengers, even if it means thinking outside the box. The RSPCA would likely take you to court if you left a dog in a hot car with no air or water for 6 hours, yet Ryanair think you can do the same to passengers - they are dragging this industry in to the toilet.
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Old 25th Jun 2010, 22:22
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Ryanair Bases

You can see all the Ryanair bases here
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Old 26th Jun 2010, 09:48
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Just been reading this story about the Prestwick passengers stuck on board for 6 hours without food or anything to drink. Somebody somewhere needs to tackle this lot. The US DoT are clamping down on passengers being stuck on aircraft in the US and its time the UK authorities did likewise. I know Ryanair are Irish registered but they are flying UK passengers from UK airports. I cannot imagine what it would be like to be stuck on board a hot aircraft with kids for 6 hours being refused water or the opportunity to go in to the terminal to buy refreshments. Passengers report that there was no aircon either - please dont tell me they were on GPU for the entire 6 hours to save APU fuel burn depriving pax of some bleed air.

I feel for the crew if this is Ryanair policy. My company has strict rules on timings before we can authorise light refreshment vouchers and I know the difficulties in accessing duty free bars before departure but that doesn't mean you do nothing and let conditions worsen to the point where the police are called. Most Captains with any other airline would have the ability to intervene to prevent such a scenario, even if it means using the company credit card to buy bottled water in the terminal for those that need it. In a similar situation recently (3 hours rather than 6 mind you), our passengers were kept fully informed throughout in an air-conditioned cabin with drinks and snacks being bought from the terminal by ground staff. Yes it cost a few quid, but you have a duty of care to look after your passengers, even if it means thinking outside the box. The RSPCA would likely take you to court if you left a dog in a hot car with no air or water for 6 hours, yet Ryanair think you can do the same to passengers - they are dragging this industry in to the toilet.
Passenger hysteria as Virgin Atlantic plane stuck on US tarmac for hours | Mail Online

So your comment on Virgin will be what ?

Wonder what you posted on the Virgin thread.
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Old 26th Jun 2010, 10:03
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So your comment on Virgin will be what ?
Irrelevant in my opinion. Two wrongs don't make a right.
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Old 26th Jun 2010, 10:16
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Apparently the fuel and handling companies in CPH are trying to resist supplying any services to Ryanair as a non union/anti union airline. This may or may not be legal under Danish law and is I believe one if not more of the major barriers to this base happening.
Ryanair can not open a base in CPH due to these problem, but can operate a lot of route from others european base.
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Old 26th Jun 2010, 11:58
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Irrelevant in my opinion. Two wrongs don't make a right.
Ah so Ryanair is dragging Industry into the toilet because of Prestwick but Virgin who do the same is ok............Funny that
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Old 26th Jun 2010, 12:02
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Ryanair can not open a base in CPH due to these problem, but can operate a lot of route from others european base.
Any attempt to block an airline on the basis of Union / Non Union is illegal under restraint of trade and pretty much would fall at the that first hurdle, even not falling at that would have a Cartel investigation with high potential fines,I doubt fuel handling companies management would refuse the opportunity to make money.
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Old 26th Jun 2010, 12:07
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No Ryanair and Virgin in these cases are dragging the industry down, neither can take any credit from the incidents,
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Old 26th Jun 2010, 13:24
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I thought the problem was immigration and customs not being available, hence the authroities wouldn't allow them off after landing.

It seems Ryanair's policy is keep people onboard whatever the cost ''just in case a slot becomes available''

Completely different situations.
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Old 26th Jun 2010, 16:22
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I thought the problem was immigration and customs not being available, hence the authroities wouldn't allow them off after landing.

It seems Ryanair's policy is keep people onboard whatever the cost ''just in case a slot becomes available''

Completely different situations.
Not to a passenger sitting in 100 degrees after landing waiting to get off it isn't.

Its the standard on here if its Ryanair they are a disgrcae but actions by any other airline well its bad but not a disgrace as its not Ryanair.
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Old 26th Jun 2010, 21:36
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Racedo

Sir you do your self no credit for trying to defend the indefensible (Ryanair) i do not know the circumstances surrounding the Virgin event, suffice to say i suspect it is an event, rather than Ryanairs modus operandi. Ryanair are a very successful airline who have no need to behave in this manner and it sadly reflect on the Irish as a nation and the Low cost airlines in general.

You are jugging by your posts clearly a well informed intelligent individual, but you must realize that by continuing to treat passengers in this manner you (Ryanair,one and the same it seems) are inviting the authorities to legislate against Ryanair.

The Irish civil aviation authorities have proved many times that they are inept to deal with Ryanair which can and does out gun them at every turn.

Ryanair flout employment rules in nearly every country they have a base (not many French ones!!) they evade/avoid paying NI in the UK despite the fact that their contract pilots work for them alone, the tax people grind slowly but they do grind.

Re Virgin, they should be held to account over any short comings as should any airline, all customer, not just Ryanair's should complain to trading standards on each and every flight that does not do what it says on the ticket!!
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Old 26th Jun 2010, 22:19
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Face

Sadly you seem quite happy to accept a newspaper version on one event and don't seem to be willing to read it for another one.

I haven't even tried to defend keeping passengers on the plane for hours by anybody so not sure where the idea that I am defending Ryanair is this case come from.

Rather I am highlighting the hypocrisy in posters claiming that Ryanair are dragging the industry into the toilet when people keep quiet about BA abandoning thousands of people at airports, dumping bags at airports and their staff seemingly on a mission to see how many days they can be on strike.

Virgin with latest incident or questions on quality of its food or its collusion in ripping people off in fuel surcharges or seemingly members of its crew colluding in getting a passenger arrested by making complaints of physsical abuse in 1997 in the US.

Do these merit or bringing an industry into the toilet.

As for the issue of contract staff not paying NI well that is for contract staff.

Many companies use contractor staff and often for long periods of time, the fact the law is written a particular way and people use it is what exactly ? Number of people it affects at FR V everyone following this legal method is I believe tiny.
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Old 26th Jun 2010, 22:31
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Bases

Ryanair bases, 1 to 43:

Bases Ryanair | Low Cost Portugal
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Old 26th Jun 2010, 23:35
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Ryanair - Kerry Base

For winter Ryanair are not operating there flights to Frankfurt-Hahn or Weeze.

Faro wiill be operated from the Faro Base so the Kerry ac will only serve Dublin and Luton 3 weekly in the evening and Standsted 4 weekly in the evening so the aircraft will be doing nothing between 8:30 and 2:00 every day.
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Old 26th Jun 2010, 23:57
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Ryanair's friend EC Regulation 261/2004 it states that if a flight travelling to or from any EU country is over 2 hours delayed Meals and refreshments in relation to waiting
time. Two free telephone calls, emails, telexes or faxes.

Source

If you were to be sceptical you could say that this was done purpously in order to attempt to evade paying out the cost for refreshments.

But was the Captain forced to make the decision on holding all passengers on board based on fear of backlash from the management? Had he previously made a request for late boarding but been told strictyl to board on time?

Did the flight pick up the slot before or after they had started to board the passengers?

The one thing that is definite that if they were going to hold the passengers on board for that length of time then they should have been provided refreshments. Unless there is a loophole which Ryanair has found which is the reason they boarded on time.

Yes slots can come forward but if it was due to ATC strike then there is little chance it was going to jump forward 5 hours in an instant.
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