EasyJet - 4
Join Date: Sep 2012
Location: UK
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Hamburg base
Following 10 new routes ex HAM for summer 2014, 4 of which seasonal.
MXP, VCE, CTA, NAP
NCE
SPU
PMI, IBZ
ATH
CPH
EDIT: Relatively low-key affair though, CPH 7/7, MXP 6/7, PMI 5/7, VCE 3/7, NCE 3/7, Rest 2/7. Some small changes to frequenciues between high season July and August and the other months.
MXP, VCE, CTA, NAP
NCE
SPU
PMI, IBZ
ATH
CPH
EDIT: Relatively low-key affair though, CPH 7/7, MXP 6/7, PMI 5/7, VCE 3/7, NCE 3/7, Rest 2/7. Some small changes to frequenciues between high season July and August and the other months.
Last edited by insuindi; 27th Nov 2013 at 10:47.
Join Date: Apr 2008
Location: Germany
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Regarding HAM there were expectations (hopes) of more business routes like ZRH, VIE, CDG, BCN, MAD or eatern european cities like WAW, PRG, BUD, SOF to be announced. Therfore a bit disappinting that there are only MXP and CPH. The rest is more leisure with a 3rd a/c to come next summer. Routes for this a/c to be announced next spring (guess also leisure routes). Maybe more business orientated routes for winter 2014/2015.
Join Date: Dec 2011
Location: Middlesex (under the flightpath)
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pilothouse; I can't comment much about your letter to customer relations. However, I emailed easyJet and got a nonsense reply, I emailed again and got another, non reply... the issue was as follows for interest sake.
Since easyJet upgraded its website recently, it no longer stores pass port details, i.e. for advanced passenger information, for travelling to/from countries such as Spain. It use to be the case that when you logged into my easyjet, via their website and selected your booking, you could click on enter advanced passenger information, then then as I'd entered before for me and family members it would give each name in a drop down list and I just had to select the appropriate name. This was no matter which computer I logged in from i.e. it was on more than 1 computer I would access the information.
I explained in my email that reinstating this functionality (and BA have it, enter once and it's there for next times) it would save time and make the process more quick and simple. I.e. not having to enter the passport number and other info each time. I printed boarding cards 4 times in 1 week and had on 4 different occasions to enter the same info.
Anyway, the first reply was, this functionality is not available. So I thought captain obvious, that why I emailed. The second reply told me this is not available and if it was in the past it was to do with cookies on my computer. It went on to explain that 'it is necessary that you provide this details when travelling to and from Spain'.
Since easyJet upgraded its website recently, it no longer stores pass port details, i.e. for advanced passenger information, for travelling to/from countries such as Spain. It use to be the case that when you logged into my easyjet, via their website and selected your booking, you could click on enter advanced passenger information, then then as I'd entered before for me and family members it would give each name in a drop down list and I just had to select the appropriate name. This was no matter which computer I logged in from i.e. it was on more than 1 computer I would access the information.
I explained in my email that reinstating this functionality (and BA have it, enter once and it's there for next times) it would save time and make the process more quick and simple. I.e. not having to enter the passport number and other info each time. I printed boarding cards 4 times in 1 week and had on 4 different occasions to enter the same info.
Anyway, the first reply was, this functionality is not available. So I thought captain obvious, that why I emailed. The second reply told me this is not available and if it was in the past it was to do with cookies on my computer. It went on to explain that 'it is necessary that you provide this details when travelling to and from Spain'.
Sounds like the first reply was taking the piss!
What a nonsense reply. easyJet in my experience is all about making their processes better. But this is all well good internally i.e. they improve processes, but with customer feedback channel, I feel that the receiver of the information either doesnt understand what it actually means or they do not know who internally to pass it to....
Disappointing. Though this seems like a trivial matter, it exemplifies the approach to processing feedback...
Disappointing. Though this seems like a trivial matter, it exemplifies the approach to processing feedback...
Perhaps you should put this on social media, apparently doing so usually illicits sensible responses from high-up management. Cannot state which one, as once saved the word is changed to PPRUNE (copyright issues?), but am thinking of the one with the bird.
I can't comment on specific experiences but I can assure that feedback about crew, both positive and negative, gets fed back to crew including individuals. Make no mistake about that. You can also e-mail Carolyn direct. Inevitably there will be someone screening the e-mails i'm sure but I know people who have had personal responses and she often comments via her communications about specific feedback she has received.
Join Date: May 2005
Location: U.K
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What ass hole within easyjet is giving all of there ground handling operation to swissport they are the biggest load of crap.
Join Date: Apr 2008
Location: Germany
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1st April: LGW-TLV 3 weekly
Latest news - easyJet plc
On 31st October 2013 EZY ordered another 6 A320.
By 30th November 2013 there were 153 A319 and 64 A320 in operation with 150 A320 on order.
Latest news - easyJet plc
On 31st October 2013 EZY ordered another 6 A320.
By 30th November 2013 there were 153 A319 and 64 A320 in operation with 150 A320 on order.
Join Date: Jun 2012
Location: N.Ireland
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Im sure someone can translate but not BFS or NCL
Tra le nuove destinazioni servite ci saranno anche Praga, Nantes, Minorca e Rodi. "Oltre a questo - prosegue Frances Ouseley, direttore Italia di easyJet - abbiamo aumentato le frequenze di molte delle rotte già esistenti come, ad esempio, 5 nuovi collegamenti settimanali tra Roma Fiumicino e Londra Gatwick, 7 nuovi collegamenti settimanali tra Roma ed Atene e frequenze addizionali su Creta, Palma e Mykonos. Abbiamo aperto la base di Fiumicino nel 2009 e ad oggi sono basati 6 aeromobili. Questo piano di espansione vedrà aumentare i passeggeri easyJet da e per la capitale ad oltre 4 milioni l’anno".
Tra le nuove destinazioni servite ci saranno anche Praga, Nantes, Minorca e Rodi. "Oltre a questo - prosegue Frances Ouseley, direttore Italia di easyJet - abbiamo aumentato le frequenze di molte delle rotte già esistenti come, ad esempio, 5 nuovi collegamenti settimanali tra Roma Fiumicino e Londra Gatwick, 7 nuovi collegamenti settimanali tra Roma ed Atene e frequenze addizionali su Creta, Palma e Mykonos. Abbiamo aperto la base di Fiumicino nel 2009 e ad oggi sono basati 6 aeromobili. Questo piano di espansione vedrà aumentare i passeggeri easyJet da e per la capitale ad oltre 4 milioni l’anno".
Join Date: Jan 2012
Location: UK
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Among the new destinations served there will also be Prague, Nantes, Menorca and Rhodes. "In addition to this - says Frances Ouseley, Italian director of easyJet - we have increased the frequencies of many of the existing routes such as, for example, 5 new weekly flights between Rome Fiumicino Airport and London Gatwick, 7 new weekly flights between Rome and Athens and frequencies additional on Crete, Mykonos and Palma. Fiumicino We opened the base in 2009 and today there are 6 based aircraft. This expansion plan will increase easyJet passengers to and from the capital to over 4 million a year. "