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EasyJet - 4

Old 5th Sep 2009, 08:40
  #381 (permalink)  
 
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ayroplain

Your spot on with that remark, sadly rather too many can at 0.99p
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Old 10th Sep 2009, 09:00
  #382 (permalink)  
 
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Can anyone in the know at easyJet provide me with an e-mail address for someone in the UK who is responsible for customer services?

My situation: all I wanted to do was inform the airline that I would not be flying on a particular flight. I couldn't cancel online (long story), so I sent an e-mail to that effect using the online templates. Very straightforward, right? Oh no, three replies later: total confusion on the part of an (Indian?) call centre assistant who just kept sending me template e-mail replies that bear no relation to my enquiry. Quite infuriating, as I am only trying to help you guys!

So, if anyone in the UK is responsible for customer queries, please do let me have their e-mail address.

Many thanks,
Nick
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Old 10th Sep 2009, 19:38
  #383 (permalink)  
 
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Nicholas - have a trawl through some of the previous postings on here. Easyjet, along with many low-cost airlines sell mainly non-refundable tickets. Furthermore, while things like Govt tax and airports fees are technically refundable, some airlines impose an admin fee, such that the refund amount you actually get is either nil or so small as to not be worth having.

Easyjet don't really care - they already have your money. If you don't check in, staff will put you down as a "no-show". If you check in either in person or online, but don't turn up at the gate, you will be put you down as "late at gate". Counting boarding cards either issued or collected at the gate is not a particularly onerous task.

If you want to pay an extra fee to change your ticket to a different route or date, by all means do so, but it's most unlikely you will get any meaningful amount of the money back in your bank account.

If your aim in telling Easyjet you won't be flying is purely to be helpful, then, quite simply, you're wasting your time.
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Old 10th Sep 2009, 22:02
  #384 (permalink)  
 
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New booking website

Is it me, or does the new booking website seem to be having some teething troubles ? It seems rather less reponsive and more prone to freezing compared to the old one
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Old 10th Sep 2009, 22:05
  #385 (permalink)  
 
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Is it me, or does the new booking website seem to be having some teething troubles ? It seems rather less reponsive and more prone to freezing compared to the old one
Yes im having problems with it too , its really ****** up this time.
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Old 11th Sep 2009, 05:48
  #386 (permalink)  
 
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I rather liked the old website. I booked a flight last week and thought the new site was a confusing mess.
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Old 11th Sep 2009, 11:27
  #387 (permalink)  
 
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David,

Just to be clear: I am not seeking a refund for the flight I didn't taken. I am fully aware of the company policy regarding cancellations and have nothing against it. I was simply trying to make it known that I would not be travelling.

You're right, I probably shouldn't have bothered. It just occurred to me that having checked in online, how does the crew know I haven't turned up for the flight? At Marseille (where I travelled back from), there was no electronic scanning of my boarding card at any stage whatsoever.

RE: the new website, I think it enables you to compare and change destinations much more easily than the previous one. All new systems have teething problems.

Nick
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Old 11th Sep 2009, 15:16
  #388 (permalink)  
 
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When will go on sale spring 2010 flights from LTN, BSL, GVA and MXP?
cesare.caldi is offline  
Old 13th Sep 2009, 14:30
  #389 (permalink)  
 
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Angry EZY new pilot uniform

EZY guys should get a new uniform soon ?
Grey, silver stripes, a bit more fashion...
Apparently that was decided at the EZY "orange" head quarter without asking to the pilots what they want to wear 900 hours a year ?
BALPA & continental pilot unions (Spanish, Italian, French) are apparently not interested by this subject ?

Everybody happy then ?
constel is offline  
Old 13th Sep 2009, 14:43
  #390 (permalink)  
 
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Useful togs for moonlighting as a chauffeur!
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Old 13th Sep 2009, 14:59
  #391 (permalink)  
 
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Or, pehaps a hotel doorman.
411A is offline  
Old 13th Sep 2009, 15:21
  #392 (permalink)  
 
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Just another subtle degradation of the Professional Pilot.

A way to make us look less important and therefore worth less dosh.
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Old 13th Sep 2009, 15:22
  #393 (permalink)  
 
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I always wanted a black leather jacket with removeable rank slides
Could be a problem if several dressed as above all walked into bar - you'd either get the protection money or a bat on the skull
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Old 13th Sep 2009, 15:23
  #394 (permalink)  
 
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Who cares? If you work for McDonalds you don't get any input into the design of your baseball cap, and the Captain who relies on the quality of their uniform for to give themselves authority has bigger problems.

BTW, who's only wearing it for 900 hours a year? Will they take it off on the ground?
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Old 13th Sep 2009, 15:51
  #395 (permalink)  
 
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Lucky it wasn`t orange with grey stripes, at least it is free this time!
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Old 13th Sep 2009, 16:01
  #396 (permalink)  
 
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Jackets are off when you are ' in the office ' so there is not much uniform to see anyway.
ericlday is online now  
Old 13th Sep 2009, 16:05
  #397 (permalink)  
 
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Virgin have had grey uniform with pretty silver and red stripes for a while, either that or its off-black, what's the problem, think of the positives.. the trousers don't go sheen , food doesn't show, why do you think school uniform is grey and this could be a cost saving as the cabin uniform could be easily modified with velcro stripes..
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Old 13th Sep 2009, 16:27
  #398 (permalink)  
 
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Air Berlin have a similar one which is also very nice.

The current black dripping in gold seems very militaristic and double-breasted suits do look a bit heavyweight?

Evidently there's a saving in it but very good of them to consider giving you a smart new corporate identity at all in these climes.
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Old 13th Sep 2009, 16:32
  #399 (permalink)  
 
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Basil, you should go to Ryanair then , a dark blue leather jacket is (or at least was ? ) on the approved list of uniform items to complement the myriad of other versions you will find scattered throughout the bases.
of course you have to buy it and the price is somewhat inflated compared to it's original price ( supposedly from the same supplier as Armee de l' Air in France ? ) so no surprises there then
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Old 13th Sep 2009, 16:44
  #400 (permalink)  
 
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I think there is far more to worry about at the moment than a company provided uniform !
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