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EasyJet - 4

Old 5th Sep 2009, 08:40
  #381 (permalink)  
 
Join Date: Mar 2008
Location: Newcastle NI
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ayroplain

Your spot on with that remark, sadly rather too many can at 0.99p
Facelookbovvered is offline  
Old 10th Sep 2009, 09:00
  #382 (permalink)  
 
Join Date: Sep 2007
Location: London
Posts: 516
Can anyone in the know at easyJet provide me with an e-mail address for someone in the UK who is responsible for customer services?

My situation: all I wanted to do was inform the airline that I would not be flying on a particular flight. I couldn't cancel online (long story), so I sent an e-mail to that effect using the online templates. Very straightforward, right? Oh no, three replies later: total confusion on the part of an (Indian?) call centre assistant who just kept sending me template e-mail replies that bear no relation to my enquiry. Quite infuriating, as I am only trying to help you guys!

So, if anyone in the UK is responsible for customer queries, please do let me have their e-mail address.

Many thanks,
Nick
Nicholas49 is offline  
Old 10th Sep 2009, 19:38
  #383 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
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Nicholas - have a trawl through some of the previous postings on here. Easyjet, along with many low-cost airlines sell mainly non-refundable tickets. Furthermore, while things like Govt tax and airports fees are technically refundable, some airlines impose an admin fee, such that the refund amount you actually get is either nil or so small as to not be worth having.

Easyjet don't really care - they already have your money. If you don't check in, staff will put you down as a "no-show". If you check in either in person or online, but don't turn up at the gate, you will be put you down as "late at gate". Counting boarding cards either issued or collected at the gate is not a particularly onerous task.

If you want to pay an extra fee to change your ticket to a different route or date, by all means do so, but it's most unlikely you will get any meaningful amount of the money back in your bank account.

If your aim in telling Easyjet you won't be flying is purely to be helpful, then, quite simply, you're wasting your time.
davidjohnson6 is online now  
Old 10th Sep 2009, 22:02
  #384 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 3,504
New booking website

Is it me, or does the new booking website seem to be having some teething troubles ? It seems rather less reponsive and more prone to freezing compared to the old one
davidjohnson6 is online now  
Old 10th Sep 2009, 22:05
  #385 (permalink)  
 
Join Date: Feb 2009
Location: newtownards
Posts: 315
Is it me, or does the new booking website seem to be having some teething troubles ? It seems rather less reponsive and more prone to freezing compared to the old one
Yes im having problems with it too , its really ****** up this time.
david1994 is offline  
Old 11th Sep 2009, 05:48
  #386 (permalink)  
 
Join Date: Aug 2007
Location: Germany
Posts: 11
I rather liked the old website. I booked a flight last week and thought the new site was a confusing mess.
Morton1234 is offline  
Old 11th Sep 2009, 11:27
  #387 (permalink)  
 
Join Date: Sep 2007
Location: London
Posts: 516
David,

Just to be clear: I am not seeking a refund for the flight I didn't taken. I am fully aware of the company policy regarding cancellations and have nothing against it. I was simply trying to make it known that I would not be travelling.

You're right, I probably shouldn't have bothered. It just occurred to me that having checked in online, how does the crew know I haven't turned up for the flight? At Marseille (where I travelled back from), there was no electronic scanning of my boarding card at any stage whatsoever.

RE: the new website, I think it enables you to compare and change destinations much more easily than the previous one. All new systems have teething problems.

Nick
Nicholas49 is offline  
Old 11th Sep 2009, 15:16
  #388 (permalink)  
 
Join Date: Mar 2006
Location: Milan MXP
Age: 43
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When will go on sale spring 2010 flights from LTN, BSL, GVA and MXP?
cesare.caldi is offline  
Old 13th Sep 2009, 14:30
  #389 (permalink)  
 
Join Date: Aug 2005
Location: MOROCCO
Posts: 8
Angry EZY new pilot uniform

EZY guys should get a new uniform soon ?
Grey, silver stripes, a bit more fashion...
Apparently that was decided at the EZY "orange" head quarter without asking to the pilots what they want to wear 900 hours a year ?
BALPA & continental pilot unions (Spanish, Italian, French) are apparently not interested by this subject ?

Everybody happy then ?
constel is offline  
Old 13th Sep 2009, 14:43
  #390 (permalink)  
 
Join Date: Feb 2001
Location: Under the clouds now
Age: 81
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Useful togs for moonlighting as a chauffeur!
brakedwell is offline  
Old 13th Sep 2009, 14:59
  #391 (permalink)  
 
Join Date: Mar 2000
Location: Arizona USA
Posts: 8,575
Or, pehaps a hotel doorman.
411A is offline  
Old 13th Sep 2009, 15:21
  #392 (permalink)  
 
Join Date: Jun 2009
Location: Australia
Posts: 2,167
Just another subtle degradation of the Professional Pilot.

A way to make us look less important and therefore worth less dosh.
nitpicker330 is offline  
Old 13th Sep 2009, 15:23
  #393 (permalink)  
 
Join Date: Jan 2005
Location: uk
Posts: 1,269
Who cares? If you work for McDonalds you don't get any input into the design of your baseball cap, and the Captain who relies on the quality of their uniform for to give themselves authority has bigger problems.

BTW, who's only wearing it for 900 hours a year? Will they take it off on the ground?
Gary Lager is offline  
Old 13th Sep 2009, 15:51
  #394 (permalink)  
 
Join Date: Feb 2005
Location: U.K.
Posts: 43
Lucky it wasn`t orange with grey stripes, at least it is free this time!
teamax is offline  
Old 13th Sep 2009, 16:01
  #395 (permalink)  
 
Join Date: Oct 2003
Location: Luton/Tenerife
Posts: 751
Jackets are off when you are ' in the office ' so there is not much uniform to see anyway.
ericlday is offline  
Old 13th Sep 2009, 16:05
  #396 (permalink)  
 
Join Date: Nov 2002
Location: Dublin
Posts: 447
Virgin have had grey uniform with pretty silver and red stripes for a while, either that or its off-black, what's the problem, think of the positives.. the trousers don't go sheen , food doesn't show, why do you think school uniform is grey and this could be a cost saving as the cabin uniform could be easily modified with velcro stripes..
Kirks gusset is offline  
Old 13th Sep 2009, 16:27
  #397 (permalink)  
 
Join Date: Oct 2006
Location: SVD
Age: 39
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Air Berlin have a similar one which is also very nice.

The current black dripping in gold seems very militaristic and double-breasted suits do look a bit heavyweight?

Evidently there's a saving in it but very good of them to consider giving you a smart new corporate identity at all in these climes.
concordski is offline  
Old 13th Sep 2009, 16:32
  #398 (permalink)  
 
Join Date: Apr 2002
Location: FUBAR
Posts: 3,345
Basil, you should go to Ryanair then , a dark blue leather jacket is (or at least was ? ) on the approved list of uniform items to complement the myriad of other versions you will find scattered throughout the bases.
of course you have to buy it and the price is somewhat inflated compared to it's original price ( supposedly from the same supplier as Armee de l' Air in France ? ) so no surprises there then
captplaystation is offline  
Old 13th Sep 2009, 16:44
  #399 (permalink)  
 
Join Date: Oct 2004
Location: West Scotland
Posts: 66
I think there is far more to worry about at the moment than a company provided uniform !
thereceiver2004 is offline  
Old 13th Sep 2009, 16:45
  #400 (permalink)  
 
Join Date: May 2002
Location: In a nice house
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Hey, at least you get to wear a pilots uniform. Over at TOM the female pilots get to wear female cabin crew uniform. Albeit with trousers. And stripes.
Airbus Girl is offline  

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