EasyJet - 4
Join Date: Sep 2007
Location: London
Posts: 516
Likes: 0
Received 0 Likes
on
0 Posts
Can anyone in the know at easyJet provide me with an e-mail address for someone in the UK who is responsible for customer services?
My situation: all I wanted to do was inform the airline that I would not be flying on a particular flight. I couldn't cancel online (long story), so I sent an e-mail to that effect using the online templates. Very straightforward, right? Oh no, three replies later: total confusion on the part of an (Indian?) call centre assistant who just kept sending me template e-mail replies that bear no relation to my enquiry. Quite infuriating, as I am only trying to help you guys!
So, if anyone in the UK is responsible for customer queries, please do let me have their e-mail address.
Many thanks,
Nick
My situation: all I wanted to do was inform the airline that I would not be flying on a particular flight. I couldn't cancel online (long story), so I sent an e-mail to that effect using the online templates. Very straightforward, right? Oh no, three replies later: total confusion on the part of an (Indian?) call centre assistant who just kept sending me template e-mail replies that bear no relation to my enquiry. Quite infuriating, as I am only trying to help you guys!
So, if anyone in the UK is responsible for customer queries, please do let me have their e-mail address.
Many thanks,
Nick
Nicholas - have a trawl through some of the previous postings on here. Easyjet, along with many low-cost airlines sell mainly non-refundable tickets. Furthermore, while things like Govt tax and airports fees are technically refundable, some airlines impose an admin fee, such that the refund amount you actually get is either nil or so small as to not be worth having.
Easyjet don't really care - they already have your money. If you don't check in, staff will put you down as a "no-show". If you check in either in person or online, but don't turn up at the gate, you will be put you down as "late at gate". Counting boarding cards either issued or collected at the gate is not a particularly onerous task.
If you want to pay an extra fee to change your ticket to a different route or date, by all means do so, but it's most unlikely you will get any meaningful amount of the money back in your bank account.
If your aim in telling Easyjet you won't be flying is purely to be helpful, then, quite simply, you're wasting your time.
Easyjet don't really care - they already have your money. If you don't check in, staff will put you down as a "no-show". If you check in either in person or online, but don't turn up at the gate, you will be put you down as "late at gate". Counting boarding cards either issued or collected at the gate is not a particularly onerous task.
If you want to pay an extra fee to change your ticket to a different route or date, by all means do so, but it's most unlikely you will get any meaningful amount of the money back in your bank account.
If your aim in telling Easyjet you won't be flying is purely to be helpful, then, quite simply, you're wasting your time.
New booking website
Is it me, or does the new booking website seem to be having some teething troubles ? It seems rather less reponsive and more prone to freezing compared to the old one
Join Date: Feb 2009
Location: newtownards
Posts: 318
Likes: 0
Received 0 Likes
on
0 Posts
Is it me, or does the new booking website seem to be having some teething troubles ? It seems rather less reponsive and more prone to freezing compared to the old one
Join Date: Sep 2007
Location: London
Posts: 516
Likes: 0
Received 0 Likes
on
0 Posts
David,
Just to be clear: I am not seeking a refund for the flight I didn't taken. I am fully aware of the company policy regarding cancellations and have nothing against it. I was simply trying to make it known that I would not be travelling.
You're right, I probably shouldn't have bothered. It just occurred to me that having checked in online, how does the crew know I haven't turned up for the flight? At Marseille (where I travelled back from), there was no electronic scanning of my boarding card at any stage whatsoever.
RE: the new website, I think it enables you to compare and change destinations much more easily than the previous one. All new systems have teething problems.
Nick
Just to be clear: I am not seeking a refund for the flight I didn't taken. I am fully aware of the company policy regarding cancellations and have nothing against it. I was simply trying to make it known that I would not be travelling.
You're right, I probably shouldn't have bothered. It just occurred to me that having checked in online, how does the crew know I haven't turned up for the flight? At Marseille (where I travelled back from), there was no electronic scanning of my boarding card at any stage whatsoever.
RE: the new website, I think it enables you to compare and change destinations much more easily than the previous one. All new systems have teething problems.
Nick
Join Date: Aug 2005
Location: MOROCCO
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
EZY new pilot uniform
EZY guys should get a new uniform soon ?
Grey, silver stripes, a bit more fashion...
Apparently that was decided at the EZY "orange" head quarter without asking to the pilots what they want to wear 900 hours a year ?
BALPA & continental pilot unions (Spanish, Italian, French) are apparently not interested by this subject ?
Everybody happy then ?
Grey, silver stripes, a bit more fashion...
Apparently that was decided at the EZY "orange" head quarter without asking to the pilots what they want to wear 900 hours a year ?
BALPA & continental pilot unions (Spanish, Italian, French) are apparently not interested by this subject ?
Everybody happy then ?
I always wanted a black leather jacket with removeable rank slides
Could be a problem if several dressed as above all walked into bar - you'd either get the protection money or a bat on the skull
Could be a problem if several dressed as above all walked into bar - you'd either get the protection money or a bat on the skull
Join Date: Jan 2005
Location: uk
Posts: 1,266
Likes: 0
Received 0 Likes
on
0 Posts
Who cares? If you work for McDonalds you don't get any input into the design of your baseball cap, and the Captain who relies on the quality of their uniform for to give themselves authority has bigger problems.
BTW, who's only wearing it for 900 hours a year? Will they take it off on the ground?
BTW, who's only wearing it for 900 hours a year? Will they take it off on the ground?
Join Date: Nov 2002
Location: Dublin
Posts: 652
Likes: 0
Received 0 Likes
on
0 Posts
Virgin have had grey uniform with pretty silver and red stripes for a while, either that or its off-black, what's the problem, think of the positives.. the trousers don't go sheen , food doesn't show, why do you think school uniform is grey and this could be a cost saving as the cabin uniform could be easily modified with velcro stripes..
Join Date: Oct 2006
Location: SVD
Age: 44
Posts: 23
Likes: 0
Received 0 Likes
on
0 Posts
Air Berlin have a similar one which is also very nice.
The current black dripping in gold seems very militaristic and double-breasted suits do look a bit heavyweight?
Evidently there's a saving in it but very good of them to consider giving you a smart new corporate identity at all in these climes.
The current black dripping in gold seems very militaristic and double-breasted suits do look a bit heavyweight?
Evidently there's a saving in it but very good of them to consider giving you a smart new corporate identity at all in these climes.
Join Date: Apr 2002
Location: FUBAR
Posts: 3,348
Likes: 0
Received 0 Likes
on
0 Posts
Basil, you should go to Ryanair then , a dark blue leather jacket is (or at least was ? ) on the approved list of uniform items to complement the myriad of other versions you will find scattered throughout the bases.
of course you have to buy it and the price is somewhat inflated compared to it's original price ( supposedly from the same supplier as Armee de l' Air in France ? ) so no surprises there then
of course you have to buy it and the price is somewhat inflated compared to it's original price ( supposedly from the same supplier as Armee de l' Air in France ? ) so no surprises there then